SUMMARY

• Over 7 years of experience as a Business Analyst with wide Industry experience including Retail, Ecommerce, Banking and Insurance Sectors
• Excellent Project Management skills including coordinating diverse groups of people and tasks, solving problems and achieving results
• Highly proficient in working with users and stakeholders to Elicit, Analyze, Communicate and Validate Requirements using JAD, JAR, and Brainstorming sessions, identify Functional, Non - Functional, and Business Rules, and then subsequently model them
• Extensive experience in Business Process Analysis and Re-engineering, Cost/Benefit Analysis, Risk and Impact Analysis, Requirements Analysis and Management, and Use Case Analysis
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS business and TO-BE Model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities
• Master Documentation Skills to generate Project Charter, Scope Document, Milestones, RFP, Budgeting, Resource Allocation, Stakeholder Meetings, Change Management Form, BRD, FSD, Non-functional Requirements Document, Use Case Document, and User Manuals
• Outstanding talent in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control
• Hands-on experience of different QA Testing Methods including GUI Testing, Black Box Testing, UAT, and Automated Test Scripts
• Demonstrated ability to work actively with different Design Tools to create Use Cases, UML Diagrams such as Work Flow Diagrams, Process Flow Diagrams, Entity Relationship Diagrams, and Data Flow Diagrams
• Hand - on experience of SQL development including writing Queries, Stored Procedures, Triggers, Cursors, User Defined Functions (UDF), Views, and Indexes
• Excellent Oral and Business Communication, Presentation, Organization, Interpersonal, Problem-solving, and Analytical Skills

TECHNICAL SKILLS

Requirements Gathering Tools: IBM Rational Requisite Pro, Enterprise Architect, MS Word

Modeling & Designing Tools: IBM Rational Rose, Enterprise Architect, MS Visio

Configuration Management: IBM Rational Clear Case, Microsoft VSS, CVS

Testing Tools: QuickTest Pro (QTP) 8.2-10.0, Mercury QC & WinRunner, LoadRunner

Defect Tracking: IBM Rational Clear Quest, Mercury Quality Center (QC), Bugzilla

SDLC Methods: Agile (SCRUM), RUP, Waterfall

Languages: HTML, T-SQL, PL/SQL, MySQL, XML, UML, C++, Java

Application Servers: BEA Weblogic 6.1/8.1, Apache Tomcat 5.0, WebSphere

Databases: Oracle 7.3-10g, IBM DB2, Sybase, SQL Server 2000/2005/2008

BI Tools: SSRS, Business Objects, COGNOS, Informatica

Operating Systems: MS Windows NT/2000/XP, Red Hat LINUX, UNIX, Sun Solaris, AIX

Other Tools: MS Project, MS FrontPage, MS Office, SharePoint, IBM FileNet, ERWin r7.3, TOAD, Dreamweaver, Photoshop CS, CSS, MS A ccess, Visual Basic 6.0EXPERIENCE

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

• Contributed ideas towards building the company’s core business and marketing plan; implemented them into the business and functional requirements of the platform.
• Made project plans using MS Project.
• Facilitated JAD sessions with the business team and technology team.
• Generate daily, weekly and summary reporting and performance insights for the following programs: event performance for tab, including Advertised vs. non-advertised sales.
• Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team.
• Involved in In-Depth Research to gather requirements from users to improve the Online Shopping experience.
• Produce different levels of prototypes to aid the design and usability testing process: interactive HTML prototypes, and wireframes.
• Developed strategies and processes to reduce access time by optimizing the landing pages using Google’s Ad words and Google Analytics to drive market penetration.
• Created dashboards, metrics, analytics, goals, alerts using Business Objects XI enterprise edition to streamline processes and procedure.
• Had a track of SLA’S related to customer call center as well as finance department billing and procurement/purchase system .
• Created Real time statistics available to Upper Management - via “Dashboards”.
• Building templates and dashboards for customized views of the data specific to each group and line of business.
• Conducted a web-metrics study and devised plans and budgets for CPC, CTR, PPC.
• Trained Customer Support staff and updated them about PGE’s latest features.
• Devised extensive E-mail marketing campaigns regularly & kept a track of positive as well as negative feedback for improvisation.

Environment: MS Visio, MS Word, MS PowerPoint, MS Excel, RUP Methodology, Oracle 10g, J2EE v 1.3, Rational Rose, Rational Requisite Pro, Clear Quest, Microsoft FrontPage

Confidential, San Francisco, CA

Business System Analyst

Responsibilities:

• Participated in user interviews and meetings to collect business requirements.
• Developed Gap Analysis, to compare current business situation and desired future situation.
• Maintained reports to provide real-time visibility into resource requirements and future business results
• Used MS SharePoint as a document repository and MS Office for creating requirements documents
• Responsible for analyzing the existing system and understanding the associated business Data Architecture
• Data Security a main role in maintaining the Customer Data.
• Provided strategic development of detailed project plans, work assignments, target dates etc.
• Validated the data via scripts provided by IT group
• Managed ACID data as well as maintained Data Integrity.
• Conducting technical screening of individuals with BI experience throughout the engagement
• Translated functional requirements into Use Cases, Coordinated in executing test plans and test scripts for functional and system testing.
• Supported business users during Business Acceptance Testing phase
• Actively involved in analyzing and resolving the issues and providing clarifications to development team related to requirements
• Evaluated proposed data feeds into the Data Warehouse and determined best method for transformation and loading into the warehouse
• Involved in Status Tracking, Risk Identification and Defect Prevention activities as part of the Project
• Carried out all aspects of installation, configuration, development, deployment, documentation, licensing, and administration based solutions Conducted user training of deployed system solutions

Environment: MS Office, MS Visio, MS SharePoint, Mainframe, MS Excel, MS word, SQL, Oracle 9i

Confidential, Foster City, CA

Senior Business Analyst

Responsibilities:

• Played an active and lead role in gathering, analyzing and documenting business requirements.
• Worked with engineering and clients in the analysis of business rules, information input/output requirements, process and data flows, report format and content.
• Conducted JAD sessions with the SMEs, users and support team to gather the requirements.
• Conducted focus groups with the customers to obtain inputs on their requirements.
• Executed Fit-Gap Analysis to determine processes that provide highest probability of success.
• Adopted Rational Unified Process (RUP) methodology for the project and conducted analyses of the business requirements and System Specification.
• Translated the business needs into system requirements and communicated with the business on a non-technical level.
• Worked with the business users and UI teams to finalize the Wireframes and Mock ups.
• Documented the Functional Specifications document.
• Managed Documents in Document Management systems using DOCUMENT IMAGING converting the back files to digital format, simply managing the workflow in the organization.
• Extensively usedSharePointfor creating project specific folders & uploading various documents.
• Created Visual models in the form of business flow diagrams, Activity diagrams using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with possible alternate scenarios.
• Worked with the software architects/developers to ensure that the applications conform to customer requirements.
• Coordinated in developing test plans and test cases for UAT testing and also helped in data scrubbing in the test environments
• Involved in formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing.
• Tracked and maintained stakeholder requested enhancements and changes using Rational Clear Quest.

Environment: J2EE, Rational RequisitePro, RUP, MS Visio, Clear Quest, MS Project, MS Office.

Confidential, Pleasanton, CA

Business Analyst

Responsibilities:

• Gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Conceptually designed detail process flow documentation based on the input from system users and understood the system architecture.
• Assisted the Project Manager in managing project resources and project timeline using MS Project and Excel.
• Created and designed the Functional Specification Document (FSD) based on the project scope and SDLC methodology.
• Performed requirement gathering for integration with the Enterprise Reporting System using Requisite Pro.
• Facilitate issue resolution of defects uncovered through testing. Participated in ad hoc testing of system interfaces with Program Participants.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders and created Process Workflows and Functional Specifications.
• Worked closely with the Project Manager in handling the scope creep and analyzing its effects.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Loan Servicing and Loan Monitoring.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Facilitated User Acceptance testing (UAT) for the application as a Business User.
• Conducted training sessions for the Customer Representative Team.

Environment: HTML, MS Excel, MS Visio, MS Project, UML, Rational Rose, SQL Server 2000, and Windows XP