SUMMARY

• Six years of IT experience in Business Analysis: Requirements Elicitation, Gathering, Analysis, Review, Design, and Documentation.
• Thorough understanding of all the phases of Software Development Life Cycle (SDLC) and specialized in employing different models like Rational Unified Process (RUP), Agile, and Waterfall.
• Skillful implementation of different requirements elicitation and validation techniques such as interviews, brainstorming, questionnaires and storyboarding.
• Proficient in Business Process Modeling: Process Improvement, Re - engineering, DMAIC Implementation.
• Good at Preparing Test Plans, Test Scripts and Test Cases in both Manual and Automated testing.
• Adept at Project Coordination: Scope, SWOT STEP analysis to efficiently coordinate resources across various teams to save time and money.
• Assessed training needs, developed training plans, materials, supportive supervision after training.
• Excellent knowledge of Risk Management tools and techniques (Identification, Analysis, Response, Monitoring and Control) of potential risk factors.
• Experienced in conducting GAP analysis.
• Skilled and adept in understanding and utilizing predictive models, business transformation matrices, performance indicators.
• Determining Task Dependencies, Identifying Milestones & Monitoring Critical Paths using Gantt Charts, Resource Plans (Schedule & Allocations), Network Diagrams, Entity Relationship Diagrams (ERD) and Requirements Traceability Matrix (RTM).
• Excellent skills in Change Management: understanding the need, framework and assessment of change and the ensuing factors and effects.

TECHNICAL SKILLS

• UNIX
• Web Services Clear Quest
• Dreamweaver
• Windows NT
• VBA
• MS Project
• UML
• Clear Case Excel
• Macros
• MS Visio
• Enterprise Architect
• Rational Rose
• SQL Server
• Oracle 10g
• MS SharePoint
• Access
• Office
• Mercury Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Concord, CA

Sr. Business Analyst

Responsibilities:

• Worked in the Investment Services and Mortgage Services divisions assisting the project team enhance the Personal Loans and Mortgage payments functions.
• Understood the business need and added new Customer experience features (Update Content for Enrollment, Add payees)
• Grasped the core requirement of the business team and spearheaded the analysis of the business case, which was instrumental in verifying the merit of the project.
• Selected the appropriate elicitation technique to efficiently identify criticalrequirements in Back office portfolio management.
• Visualized customer site navigation to identify bottlenecks, improve/enhance sitenavigation, and increase customer satisfaction exercising Scenario Analysis.
• Analyzed and refined business and functional requirements.
• Initiated and exercised various strategies involved in website Usability, Functionality and Compatibility testing.
• Exercised UML methodology in creation of UML diagrams such as Context, Use Case and Activity diagrams using Enterprise Architect.
• Improved users’ experiences and involved business owners in the design process in a meaningful and useful way through website usability testing.
• Asked the right questions through the use of interviewing templates developed exclusivelyfor business analysis elicitation.
• Determined the level of formality required and considered options for documenting and packaging requirements based on project type, priorities, and risks.
• Applied strategy to analyze, categorize and manage requirements.

Environment: RUPSDLC, Enterprise Architect, MS Project, MS Access, Dreamweaver, MySQL database, IBM Requisite Pro.

Confidential, Ashburn VA

Business Analyst

Responsibilities:

• Coordinated and managed the software delivery process using Borland Application Lifecycle Management solution.
• Worked on developing and enhancing the LNP system using LRN (Location Routing Number) method.
• Involved understanding the current business process, defining scope of the project along with position statement.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.
• Designed the UI (web interface) of the application, along with prototyping.
• Resolved issues and improvised the process to ensure a stable and accurate solution.
• Performed cost-benefit analysis, generated reports for analyzing various investments and their profitability and also for analyzing various lost opportunities due to time delay in investing.
• Worked with financial services as part of support for the application.
• Helped develop cloud computing use cases for several clients requiring Confidential services and for LNP.
• Worked with the architect, developers on business and technical issues, helping in designing of the system; and testers to ensure all requirements are correctly translated.
• Created testing traceability matrix and fairly involved in the testing and QA aspects of the System development life cycle
• Worked with the team on security features: web, encryption, authentication and SSO possibilities.
• Performed manual front-end testing to check all functionalities of different modules.
• Identified areas of risks, assessment, monitoring, having security and audit controls in place.
• Ensured that the application met user and management expectations.

Environment: MS Visio, Rational Rose, MS Project, UML, Clear Case Excel, VBA, Macros

Confidential, Ann Arbor, MI

Sr. Business Analyst

Responsibilities:

• Worked with the data warehousing team for data integration with middleware systems.
• Coordinated successful replacement of the way mortgage.com gets rate information from a database based back-end to an XML based middleware.
• Acted as the main requirements analyst for creating this XML based middleware so other groups in the company can also query the created middleware for rate information.
• Produced a thorough analysis for API and database integration with Confidential Inc.
• Involved in the RUP project development methodology
• Thoroughly documented all existing applications to be replaced using Visio.
• Led and developed detailed workflow analysis for areas not automated.
• Developed the business case with emphasis on NPV, IRR, and ROI.
• Assisted analysts in building weekly and monthly transaction reports.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Interviewed clients and defined functional and non-functional requirements, captured in Requisite Pro.
• Defined high-level system actors and Use Case text reflecting the scope of the project.
• Generated initial use-case diagrams using UML in Rational Rose.

Environment: J2EE, Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest, RUP Methodology, Microsoft Project, Microsoft Office suite, Visio.

Confidential, Hoffman Estates, IL

Business Analyst/ Marketing Analyst

Responsibilities:

• Worked for Sears Marketplace- Seller Portal, which helped Sellers to monitor, control and initiate the posting of Product Listings.
• Assisted the project team in the Management of Merchandise inventory.
• Facilitated the promotion of sales of Merchandise to customers through the Sears website.
• Conducted user interviews, gathering requirements, analyzing and prioritizing Product Backlog.
• Designed and developed Use Cases for Scrum.
• Identified, developed, and evaluated marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
• Prioritization of changing requirements, and produce a product that meets evolving business goals.
• Facilitated Cost Benefit Analysis and Return on investment(ROI) to look into the advantages of system implementation and stay focused on allocated budget
• Evaluated the transition from custom project budgets & approvals structures to the standard Clarity data model
• Participated in the collaboration sessions with vendors, subject matter experts, and consultants to document workflow solution requirements.
• Worked closely with Delivery Managers in defining release scope and project features.
• Developed Business / Functional Requirements, Use Cases, and Flow Diagrams.
• Interacted closely with business community in identifying business rules and logic.
• Acted as a liaison between the Scrum Master, QA Manager, and End-Users in defect tracking prioritization, escalation, and resolution.
• Conducted User Acceptance Testing (UAT).
• Evaluated the transition from custom budgets & approvals to standard Financial Management functionality.
• Actively participated in projects involving RUP and Agile-Scrum methodologies.

Environment: Agile-SCRUM, Rational Unified Process (RUP), Visio, Project, SQL Server, Oracle 10g, Visual Basic 6.0,X/HTML, JAVA SCRIPTS, IBM Websphere Commerce Server, JSP, Clarity, QTP 9.2, WinRunner, HPs Quality Center.

Confidential, Malvern, PA

Business Analyst

Responsibilities:

• Identified and maintained a clear and measurable development process that was deployable throughout the enterprise by using Rational Unified Process (RUP).
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Designed a wide variety of sophisticated websites tied to complex SQL databases.
• Documented and delivered Functional Specification Document (FSD) and mapped it to the business requirements.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations and project updates using MS Project for management review.
• Experienced in Tuning SQL Statements and Procedures for enhancing the load performance in various schemas across databases.
• Documented and supported the requirements to develop the platform which enables the user to monitor his/her accounts.
• Efficient in documenting and maintaining change request logs and peer review logs.
• Conducted meetings with users/ stakeholders and clients to elicit, organize and document the requirements.
• Facilitate user review sessions, identifying design improvements.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.

Environment: RUP, J2EE, MS Visio 10.0, Windows XP, Windows 2000, XML, MS Project, UNIX, Oracle 9i