Objective:

To contribute in a team environment utilizing my proven ability as a Business Analyst by working independently and as a team member in designing, developing, and implementing innovative business process and system solution using new approaches, technologies and trainings.

Professional Summary:

• 6 years of experience as Business Analyst in IT with emphasis in Utility, Banking and Insurance industries.
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Experience in creating BRS, FRS, Use case specification, Functional and Non-functional specification and Traceability matric across the Project and deliverables.
• Extensive experience in UML modeling and design, creating Use Cases, Sequence, Class and Activity diagrams using MS Visio.
• Participated in extensive JAR/JAD sessions with the stakeholders and the project managers by conducting personal interviews, Questionnaire, Brainstorming to get a better understanding of client business processes.
• Expertise in all phases of SDLC Software Development Life Cycle , and Methodologies like RUP Rational Unified Process , Waterfall and Agile/scrum.
• Involved in QA life cycle, which includes designing, developing and execution of the entire QA process and documentation of test plans, test cases, test procedures and test scripts.
• Facilitated User Acceptance Testing UAT with the stakeholders and the business users as well as trained user.
• Excellent communication, analytical and presentation skills.
• Familiarity with the NICE Actimize Anti-Money Laundering AML , ClickSoftware Schedule Mobile and Analyze Inside WFM applications and Oracle Customer Care and Billing CC B system.

Technical Skills:

• GUI/Tools: MS Office, MS Paint, Rational Rose, Requisite Pro, UML and MS Visio
• Methodologies: Rational Unified Process RUP , Waterfall and Agile/scrum.
• Testing Tools: Quality Center and QTP, Mantis bugtracker, Fiddler Web Debugger, Process Tracking Application PTA
• Operating System: Windows 2000/XP/Vista, 7 and 8. Databases: MS SQL Server, Oracle SQL plus. Professional Experience:

Work Experiences

Confidential

Business/System Analyst

Confidential, headquartered in Confidential is a regulated, investor-owned public utility holding company providing regulated electric and natural gas service to approximately 1.4 million customers in Confidential. The Confidential project is based on installing software suite of applications to automate the current business process of paper-based processes of Assigning, Scheduling, Routing and Completion of field work order. The automation occurred by integrating 10 internal systems with the Confidential software. I was responsible for writing Functional Specifications, develop test plans System/ Integration/Regression , write test scripts and use cases, execute testing, document test results and etc. for the BASE App ClickSchedule, ClickMobile and Radar App functionality. Currently working on Confidential project, replace more than 80 customer information systems with one common, modern, integrated software platform that will serve all of our customers. This touches customer records, rates and bills as well as customer online self-service tools, meter asset management and more. Responsible for writing test scenarios, cases and scripts for Creating and completing field activities and executing them.

Responsibilities:

• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Specification BSD and Functional Specification Document FSD .
• Analyzed Business Requirements and segregated them into high level and low level Use Cases,
• Activity Diagrams/State Chart Diagrams using Rational Rose according to UML methodology.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted.
• Analyzed design documents and developed Test plans, Test scripts/scenarios and Use case for each release and User Acceptance testing UAT to improve the overall quality of application.
• Executed test scripts as part of Functional Testing, prepared test reports and reviewed with BA team on weekly bases.
• Reported defects using Mantis bug reporting tool and tracked each defect to its closure.
• Worked closely with Solution Architect in finding the cause and resolutions of the defects using Fiddler and PTA.
• Worked with Process team on designing work flows for different business procedures and user roles based on the business objectives and also helped in finding workarounds whenever needed.
• Conducted presentations on new functionality to the Core team, Process team and to other BA's after every release.
• Acted as a SME on the Base app for end-user support and interfaced with the training team regarding defect status and fixes on daily basis to ensure a successful deployment/project.
• Worked closely with Training team on developing training schedules, documents and also helped delivering training for technical, departmental and end users.
• Responsible for documenting Roles and Permissions and tracking every change/improvements made to permission level.
• Responsible for compatibility testing with other software programs, hardware, Operating systems and network environments.
• Assisted in Performance/failover/contingency testing and responsible for documenting results, reporting performance defects and presenting findings to IT and system vendor.
• Assisted in Service Optimizer tuning, drive test and post processing to enhance scheduling process and application performance.
• Queried database using SQL and SQL server for validation of tables.
• Assisted in documenting Help Desk manuals on new process improvements and troubleshooting for ClickSchedule and ClickMobile users.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Responsible for writing Test Scenarios develop test case and test scripts.
• Carried out testing and defect tracking using Quality Center for CC B application.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Responsible for writing and executing Regression test scripts.

Confidential

Business Analyst

In its current structure, is the result of the combination of several large Confidential banking companies over the last decade including Confidential. Confidential Web Services is the main method for real-time data retrieval from Confidential for front-end applications within Chase. Confidential is the preferred middleware leveraged for pulling a consolidated mortgage data view including data pulled from Confidential. Confidential is the current failover data source for real-time data inquiry for all applications that access mortgage data through the Confidential middleware layer. Confidential applications having existing direct connectivity to Confidential Web Services continue to access Confidential data directly. All security controls entitlements and volume analysis is centralized within the MSP Web Services Integration team for both internal and Confidential data access via Confidential

Responsibilities:

• Worked as a liaison between the Business and Technology departments enhancing communication lines between executives, managers and peers.
• Collected and analyzed business requirements by conducting JAD sessions between business users and end users, identified system interfaces and created the requirements specification document.
• Identify source systems, their connectivity, related tables and fields and ensure data suitably for mapping.
• Created and reviewed Business objectives for the project and the current business conditions for RSI and MSP.
• Knowledge about the LPS and Passport systems, Subversion and Fidelity Lending Portal.
• Involved in User acceptance testing UAT , System testing, Integration testing. Validated and verified defects to help weed out cosmetic problems and keep the project on schedule
• Conducted feasibility study and performed GAP and impact analysis for the proposed enhancements.
• Closely interacted with developers to understand application functionality and navigational flow and keep them updated about business strategies.
• Designed and developed project templates based on SDLC Methodology.
• Documented data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the db2 database.

Confidential

Business System Analyst

Confidential is a Confidential regional bank holding company. Huntington provides innovative retail and commercial financial products and services through over 600 regional banking offices. The project was based on replacing current business process and system by Confidential a vendor product by Confidential. Worked with Business users for initial installation of Confidential and as a Business Analyst for Confidential functionality of Actimize.

Responsibilities:

• Responsible for interacting with Business and end users to gather, analyze and flesh out Business Requirements and take those requirements to create Use Cases.
• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Created and reviewed Business objectives for the project and the current business conditions in BSA AML.
• Facilitated Joint Requirement Planning JRP sessions with SME's in understanding the Requirements pertaining to getting Alert on customers to reviewing it and decision making as per Bank Secrecy Act.
• Prepared Business Requirement Documents BRD for Case Management Database functionality of Actimize.
• Conducted feasibility study and performed GAP and impact analysis for the proposed enhancements.
• Participating in Story sizing sessions to understand change in Business functionality and its impact for effort estimation by utilizing use case and alternative flows in MS Visio.
• Extensively worked on all the technical documents including High Level Design HLD , Detail Design Specification DDS , and Data Mapping Document.
• Reviewed and documented Current Business Process and compared it with Future state process.
• Implemented Actimize Anti-Money Laundering AML system to monitor suspicious transactions and enhance regulatory compliance.
• Responsible for creating and documenting an Operational manual on new technology and process improvements for business user and corporate users.
• Prepared Test Plans for each release, written Test Cases and executed test scripts as part of Functional Testing. Prepared Test Reports and Deliverables and submitted for version releases.
• Extensive experience with User acceptance testing UAT , System testing, Integration testing. Validated and Verified defects to help weed out cosmetic problems and keep the project on schedule.
• Prioritized outstanding defects and enhancement/system request based on business needs considering project deadlines.
• Facilitate, Validate and monitor the development of Quality Control QC and User Acceptance UAT test plans, test cases and related activities.
• Provided assistance to project manager for getting the feedbacks from Business users and project team after each release to improve the business process.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.

Confidential

Business Analyst

Confidential is an Confidential diversified financial services holding company headquartered in Confidential. It is the parent company of Confidential, the fifth largest bank in the Confidential based on Confidential in assets and fourth largest in the Confidential in total branches. This project was to develop Confidential to provide Confidential associates and staff members with a unified and integrated web based application for Originating and Processing of loans. This application was to be used from the initial contact with customer through the final closing documents.

Responsibilities:

• Created design documents for software development using software development tools such as Visio, Rational Rose.
• Created detailed Use cases, activity diagrams and flowcharts based on requirements gathering.
• Identified, analyzed, developed and documented business processes.
• Worked with Product Implementation team on a weekly basis to identify and translate investor needs into functional and technical specifications.
• Facilitated and managed meeting sessions with committee of SME from various business areas including Mortgage Servicing and Loan Monitoring.
• Completed requirements analysis for Loan Origination System LOS project and Compliance Engine project. Documented the same in the form of Requirements documents and Use Cases.
• Conducted regular meetings with the technical team, QA and management team to access and track the progress of the project and identify any show-stoppers prior to the install.
• Authored, maintained and published technical and business documents on SharePoint.
• Worked effectively with representatives of diverse departments to convey and implement project updates, action plans, tasks and deadlines.
• Responsible for setting deployment milestones, identifying risks, evaluating and prioritizing alternative solutions, making sure that the time lines are met and quality is adhered to.
• Used tools such as MS Project for scheduling project tasks, tracking completion of tasks and sending out biweekly progress reports to stakeholders
• Worked as a coordinator and sole point-of-contact for 2 large scale projects throughout the development, testing and deployment stages.
• Worked on Change requests which involved getting business approval before deployment, making sure that all the test results have been reviewed and getting same implemented in live environment after roll back plans and processes are in place.

Confidential

Business Analyst

Business/Systems Analyst for leading provider of auto, property and casualty insurance. Assignment involved Web-based online submission of insurance claims.

Responsibilities:

• Helped manage risk analysis and mitigation plans, status reports, and client presentations prepared business process models, defined milestone deliverables, and established critical success factors.
• Gathered Requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design.
• Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for incorporation in phased, iterative manner.
• Followed UML based methods to develop use cases and activity diagrams assisted developers in creating sequence diagrams and collaboration diagrams.
• Worked with a cross functional and diverse team of business users and developers to enable an accurate communication of requirements and ensure consensus.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Participated in the bug review meetings, Updated requirement document as per business user feedback and change in functionality of the application.
• Assisted client in developing content and training materials recommended enhancements and identified new business requirements.
• Assisted with product evaluation, product customization and system integration.