PROFESSIONAL SUMMARY

• An accomplished professional with 10 years of strong business analysis experience of working across a wide range of platforms and in fast-paced, deadline-driven environments
• Strong analytical and problem resolution skills
• Distinct experience and expertise in Healthcare, Finance, Airline and Retail industries as Sr. Business Analyst, System/Application Analyst, mentor and Project Manager which enables me to think out of the box and help business with innovative solutions
• In financial sector experienced in technologies for commercial banking as well as brokerage and investment/advisory banking along with annuity, trading, mutual funds and working on payment technologies. I got experience working on Credit Card Debit card Processing systems, Electronic Funds Transfer systems, fraud management system and Merchant Processing systems.
• In Health Care industry I got extensive experience in EMR implementation , XML mapping and creating data dictionaries, HIPPA compliance and EDI transaction , Claims processing and medical billing Hospital, Provider, Pharmacy, specialty pharmacy etc and working with variety of vendors.
• In Retail experienced in E-com, vendor management, inventory management system and QR code management systems, middleware, SAP ERP along with web-services integration.
• Proficient and discrete in capturing business requirements, user needs, and system requirements functional and non-functional system requirements , reviewing work flow and process mapping, conducting high level feasibility studies to improve business processes, developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business as well as financial and system requirements
• Extensive experience in implementing Software Development Life Cycle SDLC principles and methodologies such as Agile, Rational Unified Process RUP , and Waterfall Method in development
• Expert in writing BA deliverables like use cases, user stories, business requirement document BRD , Functional specification document FSD , GAP analysis, SOWT analysis, ROI
• Extensive experience and knowledge of UML, BPMN, CMMi and various types of modeling, Sequence Diagrams, Flow Diagrams and Activity Diagrams using tools such as Microsoft Visio and Rational Rose
• Expert in organizing Joint Application Developments JAD sessions, walkthrough, interviews, and workshops sessions with end-user/clients/stake holders Experience in analyzing, reviewing , forecast, and trend complex data, Review the analysis and interpretation of others work
• Experience in working with data related requirements and conducting data validation and data verification via writing SQL Queries from databases e.g. SQL server/Oracle etc.
• Expert in data analysis and looking for data trends and reporting results and writing analysis reports
• Experienced in working projects of Data Warehousing, Dimensional models and creating Source To Target Documents
• Expert in XML reading, writing and interpretation mapping data and creating data dictionaries
• Exceptional experience in driving requirements to multiple teams of developers onsite, multi-location and offshore , answering their question as product/requirement owner and helping in developing right solution and unit testing as well as integration testing
• Experience in writing test cases, test plans, test data execution, regression testing, conducting manual testing and automated testing
• Experience in communication and managing testing teams, developing testing strategies, coordinating testing and deployment activities, coordinating business user in conducting UAT
• Experience in coordinating change control, deployment and rollback activities
• Skilled in coordinating and communicating between business, IT developers, QA teams , management, and various stakeholders
• Experienced in maintaining and keeping traceability matrix and reporting requirement/project status
• Ability to manage complex business initiatives to balance requirements for functionality, efficiency and quality
• Quick learner, self-starter, and can adapt to new environments and technologies with confidence and ease
• Experienced in internal and vendor application upgrades and platform conversions
• Created integrations between technologies via APIs and web services with both new and existing web technologies with flexible/redundant solutions, easily adaptable to various solutions.
• Worked closely with teams across varieties of technologies to ensure integration needs are met to the specific needs of each application and usage.
• Experience in working with vendors, for negotiation, acquisition, and overall vendor management.
• Experience in platform/application conversion, up-gradation, migration both in administrative and technology transformation scenarios
• Negotiated with clients about requested changes and understood when it should be done regulatory/break-fix/significant business impact - determine if it should be part of normal release or an emergency release.
• Performed routine activities as requirement gathering, documentation, and review sessions oversight of application analysis reviews, document action items.
• Provided approval of requirements. Worked closely with management, subject matter experts and technical teams to define business requirements and translate them into technical functional requirements.
• Work with Quality Assurance lead to define and validate relevant test scripts for software releases.

SKILL SET

EXPERIENCE

Confidential

Sr. Business System Analyst

Cetera Financial Group is one of the nation's largest families of independently managed firms, and is the cornerstone of the retail advice division of RCS Capital Corporation, which is focused on serving the needs of investors with best-in-class solutions. Cetera Financial Group provides award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, and innovative technology for more than 8,000 independent financial professionals and more than 600 financial institutions nationwide.

Responsibilities:

• Gathered and documented Business Requirements and Functional Specifications in support of Financial Services Brokerage Operations.
• Lead BA for several major and minor releases of proprietary software applications, managing a team of BA's to complete the projects according to plan.
• Conducted and Participated in prioritization meetings and requirement gathering sessions with Senior Managers and stakeholders without supervision.
• Developed excellent relationships with peers and business partners
• Responsible for working with our third party software providers in the testing and implementation of Aspire in our brokerage environment.
• Analyzed problems and leads the effort to determine what the best course of action, suggested and recommended actions to resolve problems.
• Participated in implementing technical software upgrades required by vendors.
• Responsible for working directly with our third party software providers Broadridge, Aspire, DSL, DTCC .
• Worked on automation of annuities operations of manual entries of newly acquired company's platform using EBIX and NACA of DTCC
• Worked for platform/application conversion, up-gradation, migration both in administrative and technology transformation scenarios
• Managed three development teams including one on site and two offshore cross functional teams.
• Worked as product owner in daily scrums.
• Wrote user stories for new features and enhancements
• Provided leadership for application release level development RLD

Confidential

Responsibilities:

• Issue identification, categorization, typing, component assignments and then coordinating JAD sessions to get issues business prioritize issues based on business value and need.
• Gathered and documented Business Requirements and Functional Specifications and coordinated development and testing activities until deployment and final release
• Acted as product owner
• Answered developers and quality analyst's questions and clarifications about requirements.
• Conducted high level feasibility studies to improve business processes
• Maintained a traceability matrix and reported weekly status
• Gathered requirements for various types of brokerage, IRA, advisory, mutual funds and annuity accounts related processes, issues and changes
• Provided and reviewed initial estimates of effort for design and development. Validated detailed estimates from managed service providers or suppliers.
• Created, and validated project plans for application design and development work. Reviewed as necessary to ensure timelines are met.
• Monitored development defects that are found in production. Provide input to drive process improvements as necessary.
• Provided process training as needed to technical resources.
• Ensured appropriate skills and process prerequisites for managed service resources.
• Provided application support for escalated trouble tickets. Represent application and participate in crisis meetings.
• Direct physical and logical access to information, systems and technologies subjected to the regulations/compliance with U.S. Brokerage and banking Laws.
• Ensured proper security access are maintained and followed.
• Ensured service levels continue to be met with support teams. Addressed support issues.

Confidential

Sr. Business Analyst

FIS is the world's largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries.

Responsibilities:

• Visited and evaluated client's environment and business processes to understand and take an overview of the business
• Evaluated the statement of work provided by client drafted a proposal for client submission
• Conducted interviews and Joint Application Development JAD sessions to develop agree upon a system with emphasis on the business requirements
• Worked in driving quality requirements from client and intelligently analyzing clients' needs with focus on improving business process for efficient use of technology and enhancement of business objectives.
• Partnered with Database team in creating Source To Target Documents, learned writing XML and data mapping
• Worked as a bridge between the business team and IT team to get clarifications needed from either side
• Coordinated with the development team, support teams to get the job done and changes implemented.
• Work with other capability owners to identify similar project objects to build reusable development outputs
• Worked with technical team for integration testing, worked with business user for developing and executing UAT
• Prepared and provided detailed weekly progress report to Managers and the business stakeholders

Confidential

Responsibilities:

• Worked with business users and stakeholders to understand, analyze and validate current business processes
• Prepared documentation and system flow charts to develop a comprehensive depiction of the existing business processes
• Conducted Release planning meeting to develop feature list, prioritized user stories based on business value, estimated story points and develop a release plan.
• Conducted iteration kick-off meetings with Business Users, Project Manager, Development and QA teams to document Product Backlog Items PBI , high level business process models and high level architectural models
• Worked closely with business users to prioritize and scope out the Product Backlog Items PBI based on priority and bandwidth, did continuous backlog grooming and developed and tested acceptance criteria
• Conducted SPRINT sessions with 3-week iterations
• Led Daily Standups to update Story boards and develop User Stories as product owner
• Reviewed user stories with stakeholders to get approval and gain agreement on direction of the technical solution
• Used JIRA for Requirement management and testing
• Worked with IT to identify and remediate any technical challenges
• Represented business in bringing about the technical changes in line with the business requirements as product owner
• Helped conduct User Acceptance Testing UAT
• Partnered with QA in writing test scripts and test plans

Confidential

Sr. Business Analyst

• Solutions ERA Inc provides consulting /product development services to various fortune 500 companies across America and all over the world. Worked as consultant for three short projects
• Confidential As Business system Analyst for Content management and publishing system
• The project was to develop a web based editorial management system for the client, and scope system features and enhancements to the internal-facing content management and publishing systems.

Responsibilities:

• Facilitated and conducted requirements definition sessions with stakeholders as needed to define and analyze business problems and products
• Captured requirements, created use cases, and prepared written functional specifications
• Worked with all stakeholders to create a shared understanding of what a system is supposed to do
• Identified gaps or inefficiencies between business requirements and existing or proposed solutions, and developed recommendations for improvement
• Prepared business requirements documents BRDs and Functional Requirements Document FRD and got approval from business
• Took functional business requirements and created use cases for the development staff
• Created Process Flow Diagrams, Use Case Diagrams, and Interaction Diagrams using Microsoft Visio
• Helped in Implementing enterprise wide SAP ERP, application migration and testing
• Partnered with the Project Manager to create and manage realistic timelines and identify/mitigate risk and dependencies
• Became an expert in end users' workflows and processes to be able to suggest non-technical solutions or where technology solutions were required
• Partnered with QA to build test cases and test plans
• Partnered closely with technology and Content Operations to ensure successful implementation of test plans
• Worked with end users to development acceptance criteria and test plans
• Helped prepare for and conducted UAT

Confidential As Project Manager/Business Analyst

This project was about reservation and ticketing systems and processes improvement, customer loyalty program implementation and management, Learning Management System LMS enhancements t and regulatory compliance implementation.

Responsibilities:

• Experience in managing projects using defined project management practices, understanding business processes and translating how they can be best supported and leveraged with the appropriate technology
• Worked with specific business users to gather requirements and analyze open issues translating user requirements into functional specifications
• Experience in determining if solutions being developed for one of the business units has applicability and does not disrupt current processes in the other business units
• Coordinated the delivery of estimates, technical specifications, configuration and development between the application outsourcer and the business
• Coordinated and participated in the planning and execution of integration, regression and User Acceptance Testing maintaining technical documentation for business processes as defined in the methodology
• Worked with the business and internal IT teams to ensure functionality is delivered using solid release planning and implementation methods
• Worked with the business to create user training materials and train the trainers ensuring that the compliance requirements identified by Data Privacy and Practices are taken into consideration by the business.

Confidential As Business Analyst and project manager

• Component 1: Capitation Processing System: The capitation processing system was developed to handle the inbound and outbound Capitation payments to the various providers, who served as Primary Care Physician's to the members.
• Component 2: Access Systems Onboarding team transfers the provisioning of applications from multiple legacy provisioning systems to a single security request system called SATS Security Access Tracking System . This effort also requires applications to be SOX and HIPAA compliant. My role was to conduct and manage multiple projects. I also managed application teams through the migration of these applications and ensured secure administration. As part of another project in the same team, I acted as a Technical Analyst for migrating applications' administration to a single, central department of Access Administration. This project was called the Centralization project and this was achieved in a very tight timeline of 2 months.

Responsibilities:

• Business and functional requirements analysis and understanding the business process flows for the Capitation process.
• Design the flow of the Capitation system, the batch jobs and the UI to modify the Contract details, based on which the Capitation would be paid to Medical Groups.
• Mentoring the developers with the technologies used.
• Development/Testing of the application.
• Creating reports for member services dept., provider network services dept to fix the data in the core system used in the organization.
• Migration of old legacy data into this new system.
• Maintenance/Enhancements to the application.
• Educating various departments with different features of the system.
• Experience in performing data analysis using data requirements to provide standard structure and definitions across the Clinical enterprise.
• Working expertise to provide guidance on ways to standardize process flows across Clinical Enterprise to business partners where process steps impact applications.
• Maintain an overall platform capability roadmap for relevant components/capabilities
• Confidential multistage project focusing on maximizing the efficiency of domestic and international operations. SAP ERP Financials enhancement implantation to support the retailer's global expansion and its need to efficiently respond to changes in the business and regulatory landscape.
• Solution was roll out the package globally in phases, solution replaced some legacy systems while integrated with other internal Wal-Mart systems

Confidential

Business Analyst

• The Mount Sinai Health System is an integrated health care system providing exceptional medical care to local and global communities. Encompassing the Icahn School of Medicine at Mount Sinai and seven hospital campuses in the New York metropolitan area, as well as a large, regional ambulatory footprint, Mount Sinai is acclaimed internationally for its excellence in research, patient care, and education across a range of specialties.
• Project 1: The scope of the project was to implement, and customize various modules of Epic Healthcare Systems in place of their existing old system. Activities included gathering client's requirements, system design and implementing in the testing environment, release, training of users, and post release troubleshooting and management as administrator and super user.

Responsibilities:

• Strong hands-on Analyst abilities in performing the role of Senior Consultant for Epic Ambulatory, Prelude and Cadence.
• Facilitated and conducted requirements definition sessions with stakeholders to define and analyze business problems and products
• Captured requirements, created use cases, workflows and business processes
• Worked with all stakeholders to create a shared understanding of what a system is supposed to do
• Prepared business requirements documents BRDs and Functional Requirements Document FRD and got approval from business
• Created Process Flow Diagrams, Use Case Diagrams, and Interaction Diagrams using Microsoft Visio
• Worked on the conversion of existing legacy system to the FACETS 4.7 in accordance to HIPAA 5010 upgraded version from the HIPAA 4010. Experience in HIPAA EDI transactions 837I/P/D, 835, 270, 271, 275, 276, 277, 278, 824 and 277CA Expertise in HIPAA ICD-9 and ICD-10 systems implementations and upgrades.
• Partnered with the Project Manager to create and manage realistic timelines and identify/mitigate risk and dependencies
• Worked with solution architect in system design and in preparation of SDD.
• Partnered with QA to build test cases and test plans
• Worked with end users to development acceptance criteria and test plans
• Helped prepare for and conducted unit testing, system integration testing and UAT
• Created training curriculum and workflow analysis for the Ambulatory, Willow Inpatient, Cadence and inpatient pharmacy modules.
• Provided shoulder-to-shoulder support to Physicians Attending, Fellows and Residents , Nurses and Medical Assistants as they use the new Epic system
• Facilitated brain storming sessions and completed departmental walkthroughs
• Assisted in the conducting of some Epic design workgroup sessions
• Design recommendations, which included updating Diagnosis, Reason for Visit and Procedure Preference lists, developing standardized workflows and creating Physician specific SmartSets
• Served as a designated Super User responsible for enabling clinic staff to more effectively use the EpicCare system. Also created workflows that facilitated a clearer understanding of the system
• Provided support to end-users, physicians, nurses and support staff
• Identified and reported workflow and/or system configuration improvement opportunities
• Provided leadership to the team through personal prior experience and also the ability to mentor the group
• Project 2: Electronic Data Interchange EDI - The system was intended to combine all the various ways of sending and receiving data within the organization to be able to implement HIPAA guidelines. The system was capable of producing the files to be sent to various trading partners and to be able to publish the files using various means such as FTP with PGP or Secure FTP. This project included sending the eligibility files rosters to all the Medical Groups, sending the eligibility and provider transactions in to the Claims Shop, receiving eligibility file from various federal and state government agencies, receiving claims information from Claims shop for Data-warehousing, sending and receiving provider information from and to state and government agencies.

Responsibilities:

• Business and functional requirements analysis, by collecting all the information about the files being sent out to various trading partners.
• Design, development and testing of a scheduling system that would kick off the batch jobs, required for these file generation. This system can schedule to pick up the files from specific folders/location and send it to the trading partners or receive the file from the trading partners.
• Development of some batch jobs that would create these files and some batch to receive the information and process it into a central system, specifically the EDI with CMS, Healthy Families and FEB.
• Interfacing with the Amisys System to prepare files to update the Eligibility and Provider Information.
• Mentoring the developers with the technologies used.
• Maintenance/Enhancements to the application.

Confidential

Business Analyst

• Pfizer Inc. is one of the largest multinational pharmaceutical companies in the world which develops, and produces medicines and vaccines for a wide range of disciplines, including immunology, oncology, cardiology, endocrinology, and neurology.
• The project was to facilitate the development of web based solution with a new database for the internal use of the R D division which would help researchers to quickly access, query, upload distribute research and development based information.

Responsibilities:

• Interacted with business users to gain knowledge of the existing system and understand their needs
• Documented the As-Is processes and created MS Visio flows to depict and understand the current business processes
• Conducted Release planning meeting to develop feature list, prioritize stories based on business value, estimated story points and develop a release plan.
• Conducted iteration kick-off meetings with Business Users, Project Manager, Development and QA teams to document Product Backlog Items PBI , high level business process models and high level architectural models
• Worked closely with business users to prioritize and scope out the Product Backlog Items PBI based on priority and bandwidth, did continuous backlog grooming and developed and tested acceptance criteria
• Conducted SPRINT sessions with 2-week iterations
• Participated in Daily Standups to update Story boards and develop User Stories
• Reviewed user stories with stakeholders to get approval and gain agreement on direction of the technical solution
• Helped developer in unit testing, system integration testing performed regression testing and User Acceptance Testing UAT
• Performed GUI testing to make sure that the final product were in line with the business needs and their requirements
• Effectively worked with technical teams to research and advise on alternative technical solutions to address critical business issues and opportunities
• Communicated with stakeholders to resolve issues relating to budget and deadlines
• Escalated any timeline related or show stopper issues to the appropriate stakeholders

Confidential

Business Analyst

JetBlue Airways Corporation JetBlue is a passenger airline that operates primarily on point-to-point routes. The project involved creating an update to the current checkout process of ticket purchasing where it would give the repeat customers the ability to make one-click purchase. This was done to be competitive in the airline market place and make drive more repeat business.

Responsibilities:

• Researched, analyzed, and wrote specifications based on business needs
• Authored and developed Business Requirement Document BRD
• Gathered requirements from business and users using various techniques like conducting JAD sessions, and developing use cases
• Participated in system solution design development
• Created and managed change request forms
• Worked closely with the software/application development team to ensure the application and the processes met business needs
• Developed business process flows, activity, sequences and use case diagrams using MS Visio
• Ensured product quality by testing system enhancements and new developments as required
• Clarified customer requirements by preparing flow diagrams to assist in problem analysis and submitted recommendations for solution
• Ensured technical solutions met the overall business strategy and objectives
• Worked with development teams to resolve software issues
• Communicated with senior management and internal customers on the implementation of minor enhancements and production bugs
• Created a Requirements Traceability Matrix
• Documented test cases for regression testing
• Conducted UAT for the business

Confidential

Jr. Business Analyst

• Bed Bath Beyond is a chain of domestic merchandise retail stores across United States, Canada and Mexico.
• The project involved creating a QR Code Management System and updating the Bed Bath Beyond USA, Bed Bath Beyond Canada and buybuyBaby websites to be similar to ATG stores website.

Responsibilities:

• Reviewed and gathered requirements from the Subject Matter Experts SME and Business Partners using various elicitation techniques
• Created Scope Management Documents, Business Requirements Document BRD and Functional Requirement Document FRD
• Created artifacts such as Use Cases, Prototypes, Business Flows and Work Flow diagrams for effective plans
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing
• Created Data Dictionaries and XML mapping spreadsheets for interface requirements based on design solution
• Experienced working with middleware
• Loaded and managed business, system and data requirements using Microsoft Office
• Performed in-depth GAP Analysis on requirements
• Managed changes in requirements using a Change Control process
• Documented and analyzed defects using HP Quality Center
• Analyzed project goals, broke down what needed to be created and attempted to engage users so that definite requirements could be defined
• Documented detailed requirements for System Enhancement and made high-level flow charts