SUMMARY

• Over 6 years of extensive work Experience as a Business Analyst in Insurance domains like Property & Casualty, Life, and Healthcare Insurance.
• In depth knowledge and experience in all phases of the SDLC (System Development Life Cycle), and methodologies like, RUP (Rational Unified Process), Agile and Hybrid methodology.
• Highly Experienced in Feasibility studies, Document generation, conducting Product Development Methodology, Joint Application Development (JAD) sessions for requirements gathering, analysis, design through interviews, workshops with user(s), subject matter experts (SME's), and business stakeholders.
• Strong knowledge in using GAP Analysis and Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implementing it in the business process.
• Proficient in conducting scrum meetings and discussing the task with the team members that has to be completed every day.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.
• Extensive experience in identifying systems requirements, defining business processes, identifying risks and Impact analysis, UML (Unified Modeling Language) and Use Case Diagrams.
• Excellent skills in writing Business Requirements Document (BRD), Use case Document, Functional Requirement Document (FRD), Systems Design Specification (SDS), workflow and diagramming skills for drawing UML diagrams such as Activity diagrams, Class diagrams and Sequence diagrams, Dataflow diagrams.
• Conducted User Acceptance Test (UAT) with stakeholders and business users and prepared Standard Operating Procedure (SOP).
• Assisted project manager in conducting project planning and risk analysis for the project.
• Highly Experienced with Data Analysis, Modeling, Entity Relationship Diagrams (ERD), Process Modeling, Data Flow Diagrams.
• Proficient in Using MS Outlook, MS Share Point, MS Access, MS Visio.
• Highly experienced with in the development, implementation, and integration of strategies within a team - oriented environment, utilizing quantitative and qualitative analytical skills, conducting Cost-Benefit Analysis.
• Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users.
• Excellent presentations skill and Flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame.

TECHNICAL SKILLS

Methodologies: UML, RAD, RUP, JAD, Agile/Scrum

Requirement Tracking: Rational RequisitePro, Mercury’s Test Director

Change Management Tools: Rational ClearQuest, JIRA, Sharepoint

Performance Testing Tools: Rational Suite Performance Studio

Operating Systems: MS Windows NT/98/2000/XP, UNIX

Web/Design Tools: HTML, XML, Adobe Photoshop, Firebug

Databases: Oracle, SQL Server, MS Access

Programming Languages: C, C++, JAVA, PL/SQL

Office Tools: MS Word, Excel, MS Project, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential, Chevy Chase, MD

Business Analyst

Responsibilities:

• Studied and assessed the clients systems and business processes
• Addressed all aspects of the underwriting and claim processing lifecycle, starting from identifying a new business opportunity right to the request and closure of a claim.
• Established a business Analysis methodology around the Rational Unified Process
• Streamlined clerical work processes and mapped to the automated system
• Developed project plans and managed scope
• Assisted in building a business analysis process model using Rational Rose and Visio
• Performed requirement analysis, went through all the use cases and workflows
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Played a key role in the planning, User Accepted Testing, and implementation of system enhancements and conversions
• Provided key input in working with users in defining project and system requirements
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Perform complex analysis quickly and easily to get to the "why" behind an event or action to improve business performance using Cognos analysis
• Understood and articulated business requirements from user interviews and then converted requirements into technical specifications
• Designed and authored Business Requirement Documents, Functional Specifications and Supplementary Specification
• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio
• Provided key initiatives in working with users in defining project and system requirements
• Worked with ODS and OLAP system
• Used Test Director for managing the overall testing effort to define and store information about test requirements, test cases, scripts, bug tracking, and reporting.
• Partnered with the technical areas in the research and resolution of system and process problems
• Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
• Assisted in presenting reports and analysis to help guide management

Environment: - UML, Windows, Oracle, SQL, Microsoft Office suite, WSDL, JAVA, J2EE, HTML, Adobe Air, Quality Center

Confidential, Columbia, SC

Business Analyst

Responsibilities:

• Used Agile Methodology to design and define project
• Composed project documents for business requirements, cost benefit analysis, and scope definition
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams
• Tracked, coordinated, and defined defects identified during validation phase
• Involved in validation process and ensured all applications were tested and functional through unit testing and regression testing
• Communicated with Users to verify expectations and develop test plan
• Completed Daily SCRUM during sprints, discussing product status and impediments
• Worked proactively with development teams in the design of physical databases and modifications
• Completed all projects deadlines within an extremely aggressive timeline
• Responsible for document management and time management
• Traced requirements to high level design, Test Cases, and product requirements
• Created Work Flow Diagrams using MS Visio/UML
• Utilized Microsoft SQL Server, OLAP and Reporting services

Environment: UML, Agile, SCRUM, MS Visio, SQL, UML, JAVA, J2EE

Confidential, New York, NY

Business Analyst

Responsibilities:

• Responsible for coordinating JAD sessions with business users to analyze life insurance application life cycle
• Communicate accordingly with end users, and stakeholders.
• Gather and define key performance indicators, document and present the requirements specifications
• Identified constraints in the existing mechanism and designed solution to overcome constraints
• Responsible for understanding business rules that drive system logic
• Defined project milestones, schedules, monitoring progress using MS Project and updating requirements
• Initiated Use Case Analysis, which provided the framework for potential Use Case deliverables and their relationships, and also allowed for maximizing software reuse
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process (RUP), Requisite Pro
• Responsible for creating Business Flow Diagrams (MS Visio)
• Created User Acceptance Test (UAT), system testing, integration testing and build verification testing
• Involved in configuration management, version control and change management using Rational Clear Case and Rational Clear Quest

Environment: RUP, UAT, MS Visio, MS Office, Activity Diagrams, UML, Rational Requisite Pro, Java, J2EE

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Performed Gap Analysis to identify the inconsistencies of the current system and identified the requirements for the change in the proposed system.
• Facilitated Joint Application Development (JAD) Sessions for requirement gathering, communicating, managing expectations and to discuss the different ways and means for the integration of Rational tools and also prepared Business Requirement Documents.
• Participated in interviews and worked with the SME’s (Subject Matter Experts) to discuss the various government standards, HIPAA regulations, IT managers, software architects to identify the key changes.
• Utilized UML diagrams such as activity and use case diagrams to document the requirements and ensured creation of the functional requirements documentation (FRD).
• Participated in providing implementation assessment for Rational Requisite Pro, Rational Rose, and Rational Clear Quest, using Unified Modeling Language (UML) and Rational Unified Process (RUP).
• Created product documentation including online help, printed user manual, and training materials.
• Track the project using project management tools including the MS Project and Requisite PRO and presented various analyses to the top managements.
• Assisted in project management activities planning, developments, task allocation, project execution.
• Defined project milestones, scheduling, monitoring progress and updating plans using MS Project.
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Created the templates for test plan, test cases, and process flow diagrams.
• Assisted in validating and verifying defects to help set aside the superficial problems and keep the project on schedule by performing User Acceptance Testing (UAT).

Environment: Rational Suite (RUP, UML with Rational Rose, Rational Requisite PRO, Clear Quest, Clear Case), MS Visio, MS Project. Clear Case, Clear Quest, MS Project.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Performed GAP Analysis between the As-Is and the To-Be system.
• Reviewed the Project Vision document and specified the Scope, Stakeholders and the High Level Business Requirements.
• Communicated extensively with users to define key requirements, which included SOX Compliance, Operational and managerial reporting needs, Workflow management, Quoting and marketing needs, Policy life cycle, Claims management, and Disaster recovery procedures.
• Involved in Capacity planning as a sole responsibility.
• Modeled use-case diagrams in Rational Rose to show end-user interaction with the personal information, loan information & property information modules.
• Prepared sequence diagrams, class diagrams and activity diagrams to elaborate the behavior, structure and process flow for the use-case models.
• Identified and developed quality management plans, test scenarios, and test scripts for user acceptance based on system requirements.
• Performed sanity checks to ensure security and validation of online submissions.
• Included features to display contextual help in each section of the process.
• Conducted interviews with users to elicit requirements & test strategy pertaining to Navigability, User-Interface Design, transaction processing and work flow.
• Developed test cases and for use-case models for the reports interface.
• Used Clear quest to report bugs and defects during UAT.
• Conducted user training using the Train-the-Trainer approach.
• Assisted the technical writers to prepare user manual and online help giving an end-user perspective.
• Issue management.
• Ensuring Adherence to Standards and quality process set.
• Creating schedules and monitoring progress to ensure quality & timely deliveries.

Environment: RUP, Rational Rose, MS-Visio, XML, Mercury QC, Clear quest, SQL Server