SUMMARY

• 7 years of experience in the field of Business Analysis, Project Management, Business Process Design, Software Verification and Validation.
• Good Knowledge of Software Development Life Cycle (SDLC) and experience in different SDLC methodologies like Waterfall, Rational Unified Process (RUP) and Agile (Scrum).
• Experience in interacting with business users and executives to identify information needs, gather Requirements, and authoring Business Requirement Documents (BRD), Use Case Diagrams, Activity Diagrams, Sequence Diagrams using UML modeling.
• Facilitated Joint Application Development (JAD) and Joint Requirement Planning (JRP) session with the business SMEs to finalize the business requirements.
• Expertise in creating Unified Modeling Language (UML) diagrams including Use Case diagrams, Class diagrams, Sequence diagrams, collaboration diagrams, state diagrams and Activity diagrams.
• Knowledge in Rational Unified Process, RUP tools and good understanding of Capability Maturity Model (CMM).
• Having knowledge about ITIL (IT Infrastructure Library).
• Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Involved in generating Project Plans and Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Highly skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.
• Knowledge of SQL And writing SQL queries
• Designed and implemented basic SQL queries for testing
• Knowledge of Access Database.
• Good time management and multitasking ability which helps in conducting project meetings, reviews, walkthroughs, and customer interviews according to the varied needs of the people involved.
• Performed defect reporting, documenting and Change Management.
• Experience in teaming with QA team to document Master Test Plan, Test Cases, and Test Scripts; and performed Black - Box testing, Functional testing, System Integration testing, GUI testing, Load Testing, Smoke testing, Regression testing, and facilitated User Acceptance Testing (UAT).
• Excellent analytical skills, very good team player, highly motivated, enthusiastic and meticulous.
• Excellent written and oral communication skills with result oriented attitude.
• Knowledge of web services.

TECHNICAL SKILLS

Operating Systems: Windows 2000 / XP/ Windows7, Linux

Languages: SQL (2003/2005/2008 ), PL/SQL, and HTML.

MS-Suite: MS-Office ( /2010 ), MS Outlook ( /2010 ), MS Power-point ( /2010 ), MS-Visio (2003/2010), MS- Project (2003/2010).

Testing Tools: Quality Centre and Win Runner

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Participated in the meeting withproject manager, SME (Subject Matter Experts) and Marketing Team to understand the scope of project.
• Facilitated discussions among key stakeholders from bothbusinessside and IT side to identifyhigh level requirementsand estimate projectfeasibility.
• Analyzed initial risks, prepared vision document, developed initial business case of the project and determined appropriate methodologies based onScope/Vision documents
• Developed project plan which showed time lines for on time delivery.
• Gatheredbusiness requirementsthrough various methods and developedfunctional requirements document (FRD)and created initialUse Cases.
• Identified all the use cases and developed UML modelsincludinguser case diagram,activity diagram, andsequence diagram, and collaborated with software architects and developers to make sure that the applications conform to the requirements.
• Participated in developing a revised risk list, a revised business case, and an executable architecture prototype.
• Coordinated the distribution of projects with the design team (including outside vendors) and ensured consistency of design.
• Established requirementtraceability matrix to keep project in check, showing work products to the project.
• Developed test plans and helped with system integration and performance testing.
• ConductedUAT to validate the updated website against user expectation,documented and reported user feedback.
• Preparedtraining materialsfor end users and helped withUser Trainingfor the new system.

Environment: RUP, PHP, MySQL, HTML, XHTML, QC, MS Visio, Unified Modeling Language(UML), XML, IBM WebSphere Commerce, MS Office, Rational Requisite Pro, SQL Server

Confidential, Norwalk, CT

Business Analyst

Responsibilities:

• Assisted with using Google Analytics to analyze page visits, traffic, calls to actions, and bounce rate to give suggestions to the website design.
• Defines business requirements for user experience and user interface website improvements including navigation, search, product detail pages and the check-out funnel. Managing the business requirements by facilitating, gathering, documenting, validating, prioritizing and establishing baseline business requirements
• Assisted in developing website content, navigation, and merchandising strategy
• Reworked website navigation from ERP categories to SEO optimized shopping experience
• Assisted with adding new payment methods to the payment system
• Assisted with implementing various online payment gateways to the payment system
• Coordinated the distribution of projects with the design team, ensured consistency of design, and helped design team to meet users’ requirements
• Assisted in the definition and documentation of business workflows and use cases, utilizing Microsoft Visio for process flowcharting
• Developed creative ideas and improvements for site content, enhancements and site functionality
• Facilitated process models, specifications, diagrammatic representation, and charts to provide direction to developers.
• Served as liaison with third party web developers, photographers, and SEO and SEM teams conducting daily, weekly and monthly check-ins on progress of projects
• Ensured all products published on site for seasonal collection launches, promotions and all online events
• Assisted with managing and maintaining the online infrastructure, e-commerce platforms and all related technical operations of business

Environment: MS-Office, Drupal, RUP, SDLC, Use Cases, Quality Center, HTTP

Confidential, Arcadia, CA

Business Analyst

Responsibilities:

• Inception Participated in the meeting withproject manager, SME (Subject Matter Experts) and Marketing Team to understand the scope of project.
• Sat down to capture User stories.
• Analyzed initial risks, prepared vision document, and developed initial business case of the project.
• Analyzed industry trends and competition, suggesting merchandising and distribution strategies.
• Facilitated discussions among key stakeholders from bothbusinessside and IT side to identifyhigh level requirementsand estimate projectfeasibility.
• Developed project plan which showed time lines for on time delivery.
• Identified businessrequirements, developedfunctional requirements document (FRD)and created allUse Cases.
• Derivedfunctional specificationsusingUML diagramsincludinguser case diagram,activity diagram, andsequence diagram, and collaborated with software architects and developers to ensure that the applications conform to the requirements and helped to understand thebusinessflow and account relationships in accordance to the specific databases and tables involved in development.
• Participated in developing a revised risk list and a revised business case.
• Served as liaison with third party web developers, photographers, SEO and SEM teams conducting daily, weekly and monthly check-ins on progress of projects
• Established requirementtraceability matrix to keep project in check, showing work products to the project.
• Collaborate with editorial counterparts, marketing and IT teams to coordinate SEO/SEM, User Experience, logistics and marketing efforts.
• Developed test plans with QA team and helped with system integration and performance testing.
• ConductedUAT to validate the updated website against user expectation,documented and reported user feedback.
• Preparedtraining materialsfor end users and helped withUser Trainingfor the new system.

Environment: RUP, UML, MS Office 2010, Window XP, Windows 7, Drupal, Magento, PHP, HP Quality Center, MS Visio, Google Analytics, HTML.

Confidential, Burbank, CA

Business Analyst

Responsibilities:

• Defines business requirements for user experience and user interface website improvements including navigation, search, product detail pages and the check-out funnel.
• Developed Multi-Channel order management system and clarified expectations as well as researched previous UAT developments to compare, contrast, and develop a user experience for the customer.
• Developed Use Cases diagrams, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Participated JAD sessions to elicit and elaborate system requirements, developed architectural solutions and applications to meets business requirements; resolved open issues and change requests.
• Ensured all products published on site for seasonal collection launches, promotions and all online events
• Supported the quality assurance testing and ensured that business requirements were being addressed in the test plans.
• Used Google analytics to analyze previous project growth, engaged visitors, readers, calls of actions, bounce rate, and do social engagement tracking and email tracking to identify what need to be improved.
• Assisted in the processes to ensure accuracy, relevancy, and delivery of brand communications.

Environment: PHP, Rally, Agile development, Google analytics, MYSQL, HTML, Axure RP, MS Excel, Window XP, MS Word, Microsoft Visio, MS Outlook, Drupal

Confidential

Business Analyst

Responsibilities:

• Requirement elicitation from different groups
• Requirement documentation and preparation
• Co-coordinating with the Development team and testing teams
• Holding weekly and monthly status meetings
• Preparing reports

Environment: Java/J2EE, Struts, spring, WebSphere, Sql Server.