SUMMARY:

• Business Analyst with 6 years' experience working in entire Software Development Lifecycle SDLC in a very fast paced environment using traditional Waterfall, Agile and hybrid methodologies
• Adept at coordinating and following up in simultaneous high profile projects ranging from Confidential with cross functional teams in a global environment
• Proficient Scrum practitioner in various capacities- Scrum Master, Product owner, Business Analyst and tester
• Familiar with JavaScript, XML, HTTP, Java, C , ASP
• Experienced in financial services, recruitment, real estate and advertising industries

EXPERTISE:

TECHNICAL SKILLS:

• Databases : SQL Server 2008/2012, Oracle 11g, MS Access
• Programming : PL/SQL, T-SQL
• Reporting/ Data visualization : Crystal Reports 10.0, MicroStrategy, Tableau
• CRM : Salesforce, MS Dynamics
• Project Management Tools : MS Project, Confluence, Bugzilla, JIRA, LANDesk, TFS, Footprints
• Database Modeling Tools : Erwin
• Modeling Tools : Rational Rose, Jude, Balsamiq, Microsoft Visio

STRENGTHS:

• Project Management
• Scrum
• SharePoint
• Charles River software
• Saleforce.com
• Conduct weekly change control meetings:
• SQL
• BUSINESS ANALYSIS
• Worked extensively in writing Confidential. Used UML modeling and drew use case diagrams, class diagrams and sequence diagrams using Jude
• Process flow diagrams, data flow diagrams, mock ups, wireframes etc.. for several projects using Balsamiq, MS Visio
• I am very comfortable asking questions and finding out the process. I can facilitate meetings and also sit with user and follow their day to day activities to get a better understanding of the process
• Database modeling and database design
• Worked on several projects in my Masters working on Database modeling and database design using Erwin tool
• Experience in crystal reports, Yardi software, Microstartegy. Also have very basic understanding of Tableau
• I facilitate/ conduct this meeting for the infrastructure, Peoplesoft, RecruitMax development team to make sure all the Requests for Changes are approved before they start working on it following Sarbanes-Oxley Compliance
• I have worked extensively on Salesfore.com. Please see the updated resume for the projects
• Was the only business analyst for the implementation of Charles River software trading and investment software . I worked on the project from start to roll out and also provided production support
• I have worked on SharePoint web portal as part of my Masters projects
• I have both CSM and CSPO certifications and also have worked extensively in Scrum teams
• I have managed one for Investment Model Management Project 85k and Document Management System 1.3M project. Listed out PM activities I did in the resume

PROFESSIONAL EXPERIENCE :

Confidential

Technical Business Analyst

Responsibilities:

• Document Management System is a highly complex a 1.3M enterprise wide system that utilizes Oracle Universal Content Management System, Oracle Fusion Middleware, Weblogic server
• Manage and lead the end to end analysis, design and write requirements, workflows and business rules.
• Coordinate and follow up with off shore development team, USA web development team, graphic designers for the Health Information Management HIM Portal that integrates with DMS
• Develop mockups using Balsamiq for UI/UX to help graphic designers
• Recruitmax integration with PeopleSoft
• RMAX is an end to end recruitment web application built using ColdFusion, JavaScript and SQL Server
• Coordinate with Europe, USA users to gather requirements for Recruitmax
• Write functional requirements document FRD for new and enhancement requests to payroll and invoice modules
• Work with Product Owner and Regional Vice Presidents to prioritize requirements
• Conduct requirements elicitation sessions and maintain the product backlog- writing requirements as user stories, tasks in JIRA
• Analyze business processes for new acquisitions, and be the testing lead for conversions from various other front office systems to Recruitmax
• Write test cases and perform integration testing. Conduct User Acceptance Test whenever required
• Make sure the impediments are addressed immediately and escalate issues if need be
• Track bugs and hotfixes in LANDesk and Bugzilla
• Maintain project related change control and worked with infrastructure team for deployment and go live
• Provide post live production support and train the users as needed
• Develop stored procedures for data validation on Oracle SQL developer

Confidential

Business Analyst

Responsibilities:

• Conducted and facilitated team meetings to capture various business teams' business process and covert to Salesforce workflows for the roll out of Confidential
• Extracted data from Confidential and loaded data to Salesforce.com using data loader and Informatica
• Build reports, workflows and set up case types in Salesforce.com
• Lead the design and development of workflows for portfolio management, trade order management and execution and post trade settlement for Confidential software implementation from discovery to implementation phase
• Confidential integrations with other trading systems
• Developed functional specifications for the Orion Advisor trading application integration with Confidential
• Laserfiche Implementation and Filenet to Laserfiche migration
• Performed gap analysis, identified the pain points and missing functionalities and wrote the requirements for the solution for Laserfiche implementation project
• Made sure that all the existing files and associated meta data was captured and migrated from Filenet to Laserfiche migration
• Hosted Call Center Cost Benefit Analysis
• Performed cost benefit analysis when evaluating buy a new Salesforce integrated hosted call center solution
• Evaluated the current call center software, analyzed and made a list of all the problems call center employees were facing.
• Drew process flows of Sales and call center teams for the TO BE process
• Make sure these features existed in the solutions being considered
• Evaluated three systems before zeroing in on InContact

Other responsibilities

• Analyzed and wrote specifications BRD for using a single interface with multiple external data sources for Account Receivables AR , Account Payables AP and Billing departments that helped them in their month end process
• Conducted JAD sessions and requirements elicitation sessions using various techniques One- One interviews, team meeting facilitation and job shadowing
• Wrote concise, normalized and functional requirements along with Process Flow Diagrams, Data Flow, Use Case and Use case diagrams depending on the project need using MS Visio
• Helped bridge the communication gap between the business teams and software development teams
• Successfully established a hybrid of Scrum and Waterfall methodology for software development
• Tracked issues and bugs in Team Foundation Server. Used MS Project and TFS are project management tools
• Developed SQL queries for ad hoc requests on SQL Server Management Studio 2012 and Tableau

Accomplishments:

• Developed the project proposal and specifications for Confidential. Our team won the Best Idea in the Operations Efficiency Program. Promoted to Project Manager role to manage Investment Model Management Project
• Managed and successfully launched the project within the given budget 85K and on time 7 months
• Lead and coordinated with 16 member cross functional team on the design, analysis and implementation of the IMM web portal along with the Salesforce integration
• Communicated and tracked the progress of the project timelines effectively
• Mitigated impediments and made sure project is on schedule and on budget meeting the requirements
• Conducted User Acceptance Testing
• Maintained project related change control and worked with infrastructure team for deployment and go live
• Worked with marketing team to launch the project

Confidential

Crystal Reports Developer

Responsibilities:

• Developed PL/SQL queries per user requirements to create reports
• Created reports and sub reports using Crystal Reports on SQL Server 2005
• Developed formulae, headers, filters for the reports
• Integrated Crystal Reports interactively with the Yardi front-end
• Conduct user acceptance testing and get feedback

Confidential

Business Analyst

Responsibilities:

• Met with HR team to understand their day to day processes and facilitated brainstorming sessions to come up with requirements for SAP HR Module
• Developed user stories per requirements and was responsible for maintaining requirements traceability matrix
• Developed SQL queries to generate reports for HR team
• Worked on business contingency plan during disaster recovery