SUMMARY

• Sr. Business Analyst with 8 years of professional experience in all phases of the Systems Development Life Cycle - analysis, design, development, testing and implementation of the projects.
• Experienced in the areas of Brokerage, Futures Trading, Indexes and Derivatives, Capital Markets, Mortgage Business, Mutual Funds, Private Banking & Asset Management, Accounting domain.
• Outstanding knowledge of System Development Life Cycle (SDLC) and project life cycle, with particular strong emphasis on RUP and Agile Methodology
• Extensive knowledge in identifying, developing and documenting Business Requirement gathering, translating them to the Functional Specifications Document and contributing to the development of System Design Specifications.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams using UML in MS Visio.
• Facilitated ofJAD (Joint Application Design) sessionsand coordinating extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Have extensively used BPM principles and concepts to understand future state implications.
• Experience in User Acceptance (UA) test plans, test cases and related activities.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), System Integration Testing (SIT), SWOT analysis, Cost benefit analysis and ROI analysis
• Experience using MS Project and Clarity PM for project management
• Experienced in working with Cross Functional Teams and interacting with all levels of management for requirements, tracking resources, performance management and project status and producing deliverables in timely manner. AlsoassistedtheProject Managerthroughout the software development process.
• Worked extensively as Business Analyst, UAT Analyst and QA Analyst.
• Experience in Requirements Gathering and Business Requirements Analysis.
• Experience working with end users to create business requirements. Experience working with development and testing teams to create testable system requirements, functional specifications and testing cases.
• As a Business Analyst worked with client partner, Client Service team, Operating group, Delivery leads and clients to define and manage delivery scope and resource scheduling for projects.
• Experience in building Use Cases, Use Case diagrams, Activity diagrams and Sequence diagrams.
• Well versed in project management tools like MS-Project for status reporting and planning.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Developed/maintained Test plan, Test Cases, Black Box/White Box Testing, Defect Tracking and Reporting for both Manual and Automated Test environments
• Have experience with Waterfall and agile development models.
• Extensive experience with Healthcare EDI transactions
• Industrial experience includes healthcare (HIPPA and HL7) and Insurance.
• Experience in Web Application Servers like Web Sphere and Apache.
• Experience in performing System, Functionality, User Acceptance, Integration, GUI, Regression testing.
• Expertise in documentation using MS-Office Tools (Visio, Word, Excel).
• Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment with resource constraints.
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.

TECHNICAL SKILLS:

Analysis /Methodologies: RUP, Agile/Scrum methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Operating Systems: UNIX, MS-DOS, MVS, Windows NT, XP & 7

Languages: C, C++, JAVA, HTML, DHTML, EJB, JSP, SQL, PL-SQL, COBOL, JCL.

OOAD Tools: Rational Suite, MS Visio, MS Project, Rational Soda, DOORS

Processes/ Technologies: SDLC, Waterfall Model, Rational Unified Process (RUP), Agile Unified Process, Use Cases, Work Flow and Data Flow.

Development Tools: JavaScript, VB, Power Builder, XML, XML SPY, ASP, .NET

Databases: MS Access, SQL Server, Oracle 11g, Oracle 8i

Packages: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) and MS SharePoint

Testing Tools: HP Tools (ALM, Quality Center, QTP)

Claims Systems: Facets, Diamond, Availity, Trizetto HIPAA Gateway

Reporting Tools: Business Objects, Crystal Reports, Actuate and Brio

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Sr. Business Analyst & UAT Test Engineer

Responsibilities:

• Developed business requirement documents based on the scope document, project charter and meetings with the business users.
• Extensively utilized Siebel Tools for configuration purpose.
• Participated in Requirement Management using HP ALM.
• Developed technical specifications based on functional/process flow documents and responsible for creating and customizing Siebel GUI layer objects using Siebel tools
• Developed Use case documents for various program applications in Facets.
• Documented workflow process from front to back office, using Visio.
• Used MS Project for status reporting and planning.
• Designed proposed process flow diagrams for the new system.
• Designed a new matrix covering all the conceptual parameters of the new system.
• Assisted in system enhancement design meetings.
• Developed Use case documents with Workflow and Sequence Diagrams for, Provider and Claims modules.
• Worked with IT technical team to develop Functional Specification combining different BR documents and Use Case documents that affect particular process.
• Participated in the logical and physical design of the overall architecture with the IT team.
• Assisted in developing test scenarios, test cases and implemented test plan with the QA team.
• Participated in UAT and worked with HP ALM for bug and defect tracking.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle and assisted in project documentation.
• Created traceability matrix between requirements and test cases.
• Tested various operations in the claims processing (Benefits, Adjustments, Claims, overpayments, underpayments).
• Tested Medical and Hospital UM Authorizations (Services and Confinement).
• Developed 837 EDI files for Claims scenarios and Proceed through the HIPAA gateway.
• Responsible for GUI Testing, System Testing, Regression Testing and Acceptance Testing.
• Worked with EDI transactions (270, 271, 834, 835, 837)
• Tested the Members, Subscribers, Claims Workflow and Claims Processing in Facets.
• Maintained test logs and test summary reports.

Environment: Diamond 8.0.1, Facets 4.71, Java, HTML, SQL Navigator, Oracle 11g, MS SharePoint, Avality, Quest, Visio, MS-Office Tools, UNIX, Windows 7 Pro, Mainframes, HP Application life cycle management

Confidential, Buffalo, NY

Sr. Business Analyst & UAT Test Engineer

Responsibilities:

• Assist with data conversion activities and all levels of testing (functional, system, regression, and integration) as necessary.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Visio
• Participated in the logical and physical design sessions and developed design documents.
• Designed new process flows for the existing system as well as for the enhanced system.
• Participated in code walkthrough & internal/peer reviews on application code and other deliverables
• Worked with all levels of client staff in solution definition.
• Conducted technical review sessions and facilitated other project meetings as required.
• Worked with project management to analyze change requests to determine what is being requested and programming required.
• Tested the User interfaces for the Health care web application
• Querying data base by writing SQL queries using Toad.
• Tested the claims and validated the claims on mainframes.
• Validated the batch production of documents and transaction-driven documents.
• Recommending continuous process improvement, maintain BA/QA standards and artifacts.
• Developed Test Summary Reports and participated in GO / NO-GO meetings.
• Responsible for preparation of weekly status report.
• Prepared Test Evolution Summary and Test Log files in Micro Soft Shared folders

Environment: Agile Unified Process (RUP), MS Project, MS Visio, MS Word, HP Quality Center 10, SQL Navigator, Siebel, SHARE IT Portal,.NET, XML, SQL Server 2000, Rational Clear case, Rational Requisite Pro, Facets, Oracle 8i, XML, Microsoft SharePoint, Sybase, MS-Access, MS-Excel, Windows XP, Unix

Confidential, Boston, MA

Sr. Business Analyst & UAT Test Engineer

Responsibilities:

• Communicated with various stakeholders including Business Users, Managers and entire development and testing team situated globally to observe, and analyze existing applications and business processes to establish Business requirements, Technical specifications and Change management.
• Advised and implemented AGILE as the best development methodology for the Project.
• Coordinated among Project Manager, cross functional team and Business user about daily progress and underlying issues.
• Managed and implemented work requests to meet SOX Compliance.
• Organized and participated in daily Scrum meetings.
• Communicated with business users to outline and derive Business and User requirements.
• Conducted Feasibility study, calculated RISK and ROI and finally presented the detail System report to Managers and Business Users.
• Liaised with stakeholders including Development Team, Testing Team, Sales Team and Business Managers to further clarify requirement specifications and get to final approval from all parties.
• Captured the requested change, calculated required time and resources to implement the change and presented to Project Manager for approval.
• Liaised with IT Manager to Create Communications andRiskPlanspredicated on the original SOW, a new WBS and effectively developed and optimized a detailedProjectPlanfor all development phases, with clear and tangible deliverables and milestones, whilst maintaining the implementation schedule.
• Made detailed presentations for Sales and Technical Teams to inform them on re-engineered business processes and new application.
• Assisted on developing Use cases, Work flows from business requirement using UML and MS Visio.
• Assisted Design, Development and Test Team in resource planning and time management.
• Performed GAP Analysis to generate reports to show Quality of the application compared with Initial requirement Specification and change Specification.
• Actively participated, recommended and implemented changes to improve overall Business Process Flow
• Used MS Project to track real-time picture of project’s features and quality, priorities, roadblocks and risks for Requirement Management, Test Management and Defect Management.
• Liaised with User Acceptance Testing team to help them perform User Acceptance Test.
• Recommended system improvements strategies, on the basis of knowledge derived from Test Results, Test Reports and Requirement Documents.
• Involved in data warehousing initiative, actively participated in the extract, transformation and loading exercises.
• Documented and published information related to each level in the process model of the application.
• Conducted Risk Analysis in liaison with PM to ensure project is moving ahead as per scheduled and all the risks are managed prior to drastic change or failure.
• Assisted development, test team and sale to Release applications to production.
• Managed time effectively and worked under pressure to release sales applications on multiple projects simultaneously using RALLY Project Management Tools.

Environment: MS Visio MS Project, UML, Java, Cognos, Eclipse IDE, Oracle 9i, VB Script, Windows XP, Basel II, Basel Accord, Linux, AGILE, Instant Messaging, ACE, SOX, vantage One and Ms Office.

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Trained various Junior Analysts on effective work plan and approval methods.
• Gathered business requirements by interviewing users and Subject Matter Experts (SME), workshops and existing systems documentation. Developed a deep understanding of the existing data structures including current Data
• Worked closely with Brokers and Front, Middle & Back office operations (Oder initiation, Risk Management, Routing, trade matching, clearing operations & settlements)
• Under the RUP methodology, built the Business Analysis Process Model using Requisite Pro
• UML: Created and maintained Use Cases and Work Flows including Activity Diagrams, Logical Business Process Models, Class Diagrams, and Sequence Diagrams.
• Generated Screen Prototypes/User Interface screens using PowerPoint and HTML.
• Documented BRD, FRD, meeting Minutes, Application Documents, FAQs, SOPs & Manuals.
• Performed Business Process Modeling (BPM) and analyzed the current and target system architectures (Gap Analysis) and created gaps/differences document listing impacted audience, LOB’s and regions. This also helped identify Instances of Change (IOC) which would assist driving efforts for system development and developing new procedures.
• Involved in the creation of project Status Reports as well as Requirement Traceability Matrices (RTM).
• Participated in the data and process mapping sessions.
• Actively worked on large database maintenance activities including data modeling, mapping, development, integration, analysis and testing.
• Logical and Physical design of database for projects on basis of user requirements using ERWIN tool.
• Communicated technical concepts to non-technical audience, such that pertinent issues can be discussed and resolved. In addition, responsible for the deployment process of application modules onto Development, QA, and Production environments.
• Assisted QA Testers in developing and reviewing the QA Test Plans, executed Test Cases, Defect Logging and Tracking in Clear Quest
• Monitored the User Acceptance Testing and reported various concerns by the users
• Provide support to developers, and executives in building and managing project plans using Clarity PM and Open Workbench, as well as manage schedules, deadlines, resources for the project

Environment: RUP, Requisite Pro, MS Visio, MS Excel, MS Project, Erwin, Quality Center, Clear Quest and SQL, Clarity PM

Confidential, Detroit, MI

Business Analyst & UAT Test Engineer

Responsibilities:

• Developed timelines for project delivery and managed projects & resources to successful completion.
• Assisted the Project Manager in preparing the presentation and materials
• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD
• Expert in ICD 9 - 10 Conversion Analysis. Full knowledge of the Diagnosis and Procedural Code changes for Healthcare Entities like Payers, Employer Groups and Providers
• Web Portal Development - worked as a Business Analyst gathering requirements to develop a referral portal
• Documented Current State vs. Future State for a Referral Web Portal. Created process flow diagrams describing provider and member access to the web portals
• Developed requirements for Various THG processing (837I, 837P, 834 and 835).
• Involved in the Testing of the Various NPI Changes in the NPI Validation Project
• Validated the THG Mapping changes on various change packs and stars in Facets.
• Coordinated with Insurance agent to calculate annuities and monthly payments.
• Created Test File to be sent to the Drug Card Vendors for approval. Worked on a Paid without prejudice project for various States
• Testing - Developed Test Scripts using Test Director and coordinated with developers to quickly resolve the defects associated with them.
• DocumentedXML/XSLT-based real-time messaging data mapping infrastructure.
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions the performance of the application from various dimension
• Created Business Requirement Documents and Technical Requirement Documents as a result of meetings with the Business Areas. Obtained business sign offs on the documents after reviewing the final documents with them
• Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan
• Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.

Environment: Microsoft Office Suite, FACETS, Snag IT, SQL Server, Test Director & RUP.

Confidential, Bellevue, WA

Jr. Business Analyst/ UAT Test Analyst

Responsibilities:

• Initiated Use cases that provided framework for potential use.
• Create project schedule from project team outputs, capture and circulate information to stakeholders.
• Gathered requirements for the proposed system by meeting with the stakeholders.
• Coordinated Joint Application Development (JAD) sessions for the business users.
• Authored requirements management solution for collaborative development using Caliber RM.
• Used OO (Object-Oriented) concept extensively and was involved in the design of the application.
• Bulk loading the Customer Information and using SQL to generate queries to check data validity and integrity.
• Handling various projects, prioritizing, specifying timelines, reporting, interacting with clients and end users.
• Involved in writing JavaScript functionality for all the screens.
• Querying data base by writing SQL queries using Toad.
• Tested the claims and validated the claims on mainframes.
• Validated the batch production of documents and transaction-driven documents.
• Recommending continuous process improvement, maintain QA standards and artifacts.
• Involved in validation of data on mainframes.
• Tracked defects using Clear Quest & Conducted Bug-Review meetings.
• Coordinated with Business, Providers, Project Managers and Developers

Environment: OO Modeling, Casewise Modeler, Caliber RM, Crystal Reports, JavaScript, HIPAA Gateway, Mainframes (COBOL, DB2, JCL, TSO/ISPF, CICS, MVS), Java, J2EE, EJB, XML, Oracle 8i, Toad, Rational Test Manager, Rational Clear Quest, Windows NT, UNIX, PL/SQL, and MS Office.