SUMMARY

• 7+ of experience in Business Analysis, Business Architecture, Business Process Flows, Development Support, Test Support, Testing and understanding of Project scheduling, Project coordination, Project Management.
• Installed and Configured Workflow manager and implemented SharePoint designer 2013Workflows for approvals and reminder emails.
• Created Sites, Document Libraries, Form Libraries, Lists and Views to collaborate users in SharePoint 2010.
• Experience in all phases of software development life cycle (SDLC), including in - depth knowledge of Agile, Waterfall and Kanban.
• Excellent Business Writing Skills in writing Functional Requirements, Business Requirement Documents, System Requirements document, Systems Design Specification Change Requests, Non Functional Requirements, User Interface documentation and Announcement Memos.
• Experience in various requirement elicitation techniques, which includes JAD, Brainstorming, Interviewing, Workshop, Prototype, Use Cases, SWOT analysis and Process Modeling.
• Facilitated various JAD sessions, Sprint planning sessions, Workshops, Requirements walkthrough sessions, Knowledge transfer sessions and Showcases.
• Extensive experience in Property Casualty Insurance.
• Excellent analytical and problem solving skills in designing, and implementing innovative business process and providing system solutions.
• Experience with handling multiple teams and vendors onsite, offsite and offshore.
• Organized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Skilled in documenting business process workflows using MS Visio.
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end users.
• Ability to work efficiently independently and as part of a team.
• Knowledge on Root Cause Analysis, Feasibility studies and Risk Assessment studies.
• Experience in preparing test scenarios, test cases and test plans based on business requirements and functional requirements.
• Critical thinker, excellent negotiating skills, writing skills and communication skills. Great team member and leader.

TECHNICAL SKILLS

• Rational Team Test
• OOAD (OOA/OOD)
• RUP
• SDL Tridion
• UML
• Rational Rose
• Clear Case
• Clear Quest
• WinRunner
• Load Runner and Test Director
• C
• C++
• Java
• HTML
• J2EE
• VB 6.0
• SQL
• Windows 9x/NT/2000/XP
• Unix
• Linux
• Solaris
• Oracle
• SQL Server and MS Access
• TSL
• SQL Basic
• Shell Scripts
• MS Visio
• MS office
• Silverlight
• Adobe PageMaker
• Adobe PhotoShop
• MS Project 2002
• Adobe workflow systems
• Weblogic Server iRise
• Confidential Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Brea, CA

Business Systems Analyst

Responsibilities:

• Worked with the product owner to define business requirements and groom the product backlog.
• Conducted user story writing workshops with the product owner to identify, document and discuss user stories pertaining to Market Sight.
• Assisted product owner in splitting large user stories into smaller user stories using different techniques.
• Led teams of Business Analysts in gathering requirement by creating templates, processes and defining techniques
• Reviewed every FRD and BRD prepared by various business analysts to maintain consistency across teams
• Prepared standard questionnaires for the business analyst to reuse.
• Conducted Sprint retrospection sessions and documented lessons learned to avoid gaps, create lean process
• Performed stakeholder analysis and created RACI matrix for each process, screen and application
• Gathered, Documented, Maintained and Supported requirements of 11 screens and 8 process.
• Interviewed and brainstormed with Business Services SME, Underwriting Manager, Product Owners, Claims SME, IT architect, Development SMEs and Legacy systems SMEs to prepare various User Stories.
• Prepared and Maintained Product Model documentation to help built application that stores various coverage’s, coverage terms, limits which are accessed by various other applications.
• Acted as Policy Center SME to support and provide knowledge to Claims Center, Billing Center, Quote and Bind, Multi Rater and Data Management teams.
• Assessed risks, conducted impact analysis on every change request and gave a detailed presentation to Directors, Sr. Managers and other executive sponsors
• Created, Maintained and Allocated tasks in Rally an application used for task management.
• Assisted in sprint planning by providing inputs to determine complexities of various tasks.
• Facilitated and Participated in Sprint Planning sessions to allocate tasks to BA’s, Dev and QA.
• Facilitated requirement walkthrough sessions and resolution meeting with developers and QA.
• Conducted knowledge transfer sessions with both Onsite, Offsite and Offshore development and maintenance teams.
• Serve as scrum master to help manage JIRA board based on sprints and keep track on Sprint Burn down chart as well as capacity(burn chart).
• Created a benchmarking methodology strategy by engaging the internal Benchmarking Center and private benchmarking firms including APQC and Hackett Group to ascertain most efficient methodologies for research.
• Assisted maintenance teams in requirement preparation by documenting Memo’s various changes with Policy Center.
• Prepared technical documentation and mapping documentation with various integration data, fields and codes to for integration of various applications.
• Analyzed change requests initiated by various product owners and created brief description to communicate across various teams.
• Gathered and maintained impacts and estimates from various teams for change requests.
• Prepared estimates and impact documentation to help product owners, sponsors and stakeholder prioritize change requests.
• Provided status and impediments on all the tasks owned in daily scrum.
• Occasionally assisted scrum master in documenting daily scrum notes.
• Prepared test cases for 7 tasks based on functional, technical requirements.
• Executed test cases based on test data and mocked data for 4 screens and 3 integration processes.
• Proactively participate throughout the Rational Unified Process (RUP) Software Development Life Cycle (SDLC) . Assist and answer questions on requirements during development and testing.

Environment: Java, Windows, Liberty,UNIX / Oracle Platform, MS Visio, AGILE, Waterfall, RUP, SDL Tridion, UAT, Rational Rose, Rational Clear Quest, Rational ClearCase, Rational Requisite Pro, Rational test manager, Rational Robot, SAS SQL Server Database.

Confidential - Silverspring, MD

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains the essential business elements and detailed definitions.
• Assisted Product Owner in splitting large user stories into smaller user stories using different techniques.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Conducted end to end testing, created test scenarios based on functional requirements. Help create test cases based on scenarios
• Executed test cases in end to end testing, integration testing, UAT, UX testing and logged defects
• Logged and tracked defects in HP Quality Center, and Testlink.
• Provided status on defects, updated resolutions and retested to make sure defects are resolved
• Maintained detailed log throughout the defect lifecycle
• Performed extensive testing in FACETS Subscriber/Member, tested Groups, Eligibility, and Enrollment, and validated outbound 834 Extracts to different vendors.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Developed schemas for extraction, transaction, and loading (ETL) to expedite data integration between systems.
• Development of conversion related documentation including data mapping documents and conversion strategy documents.
• Promotion of Zachman Framework for enterprise architecture, the SCOR (Supply Chain Operational Reference Model) for business process framework, and theAPQCProcess Classification Framework and Benchmark data.
• Organized and facilitated agile meetings as well as supporting the implementation of Agile scrum across all work streams to ensure continuous improvement.
• Conducted Release Planning with scrum team to review user stories prioritized to develop schedule.
• Broke user stories down, and compiled them into task list with scrum team during Task Planning Meeting.
• Used MS Visio to model activities with flowcharts to make them more understandable to developers and architects.
• On daily basis, collected the issues observed during daily stand up meeting with scrum team and placed in Impediment log.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Participated in solving Billing issues from the FACETS Problem Log for Trizetto and Billing Entities.
• Performed felid-by-field mapping of interface between parent EMR system and downstream system.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Responsible for designing and developing universes for development of reports using business object designer.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Environment: Java, Windows, Liberty,UNIX / Oracle Platform, MS Visio, AGILE, Waterfall, RUP, UAT, Rational Rose, Rational Clear Quest, Rational ClearCase, Rational Requisite Pro, Rational test manager, Rational Robot.

Confidential, Madison Area, WI

Business Analyst

Responsibilities:

• Led offshore teams, and coordinated onsite and offshore teams
• As an Agile Scrum SME, helped implement the project in Agile by teaching about scrum culture
• Conducted daily scums, documented impediments and resolved roadblocks
• Created presentations and conducted knowledge transition sessions for various internal and external stakeholders
• Part of Guidewire PolicyCenter implementation team that is replacing their legacy system.
• Developed requirements for critical functions like losses and violation score, Rating, Credit and premium adjustment for Personal Auto.
• Used JIRA defect tracking tool to record, track and resolve issues.
• Data migration using the migration tool, error fixing, and post- migration check for graphical connectivity by running trace functionality available.
• Directed User acceptance testing on the Guidewire PolicyCenter Auto release1.2.
• Prepared and maintained 12 Functional Requirement Documents (FRD) which consists of functional/non-functional/high level requirements, business rules and business data elements using various elicitation techniques.
• Trained external stakeholders on the new changes that have been made to the application
• Facilitated working sessions, review sessions, JAD sessions, walkthrough sessions, standup, scrum calls, design/development reviews, UI reviews & offshore-onsite meetings across teams.
• Point of contact for Application architects, Technical architects, Product Modelers, Designers, Developers & Testers for 3 screens, 10 interstitials, 8 processes and 8 web services.
• Raised issues, risks and dependencies and tracked them across teams. Provided status to higher management.
• Acted as a Scrum master of the vendor for a fixed rate development project (RBC).
• Designed 3 complex .unx universes based on Financial, Sales and Marketing activity using Information Design Tool (IDT4.0) and converted 5 .unv universes from BOE XI 3.1 to IDT4 .unx files.
• Interacted and worked with cross-functional teams and various vendors to provide business deliverables for design, development and test.
• Resolved defects assigned in TRAC by testers and developers based on business decisions.
• Prepared stories for auto host system for enhancements on AQP application for both channels.
• Documented business rules for eligibility web-service for 48 US states & 3 Canadian provinces.
• Interacted with mainframe developers to bridge gaps and assist them in delivering output.
• Serviced and Maintained 3 auto systems workgroup using HP Service Manager.
• Interacted with business partners & system coordinators to provide solutions while servicing workgroups.
• Tested AQP application and validated them against the test cases to raise defects in TRAC.
• Prepared test scenarios for AQP & Model enhancements and assisted in test case preparation-using test link.
• Attended showcases with the developers & testers and validated them against requirements.
• Prepared Announcement Memo as a knowledge repository for underwriters & op-centers.
• Interacted with Business Volume Metrics teams to manage capacity & stability.

Environment: SAP Net Viewer BW 7.0, BEx Toolset (BEx designer, BEx Analyzer), SAP BO BI 4.0, Business Objects Enterprise XIR3.1 (CMC, CCM, CMS, Designer, Desk I, Web I, Xcelsius 2008), Oracle 10g and 11i

Confidential - Detroit, MI

Business Analyst

Responsibilities:

• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Created Sites, Document Libraries, Form Libraries, Lists and Views to collaborate users in SharePoint 2010.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Created workflows using Visio and SharePoint Designer for requesting site access to end-users.
• Served as a liaison between mortgage specialists and the project team.
• Involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Collaborated on creation of documents such as the Vision, business requirements (BR) and business systems design (BSD) documents.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.

Environment: SharePoint Server 2010/Share point 2010 foundation, Visual Studio .Net 2010, C#.Net, ASP.NET, XML, SharePoint Designer 2010, Visio 2010, HTML, XML, Windows Server 2003/2008, Windows XP and SQL Server 2008 R2, Power Shell.

Confidential

Business Analyst

Responsibilities:

• Involved throughout whole SDLC process from requirement analysis till deployment of software development
• Interacted with Business Users and Gathered Requirements by conducting Interviews. Obtained feedback and documented those requirements.
• Conducted JAD Sessions to develop an architectural solution ensuring that the application meets the business requirements, to resolve open issues, and to update change requests.
• Worked closely with developers and stakeholders to identify business and functional requirements.
• Identify and analyze all these requirements and make a Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
• Analyzed all requirements and done the Gap Analysis to understand the future processes.
• Assisted the QA team to developed Test Cases and conducting Unit testing and System Integration Testing.
• Involved in production support and coordinate the design and development team throughout the life cycle SDLC.
• Assisted the Business Users at the time of Application Testing and User Acceptance Testing (UAT)
• Used Test Director to Report Bugs, interacted with the developers for resolving the same and assisted in retesting the resolved bugs.
• Documented and coordinated Change Requests and enhancements of products and services.

Environment: Windows NT, MS Word, MS Visio, SDLC, JAVA, Test Director, UML.

Confidential

Seller support

Responsibilities:

• Designed evaluation and presented findings plus recommendations to the client management team.
• Recommended client institute a Program Management Office to encompass all levels of operations; sales and marketing, infrastructure systems, application development, financial, warehousing, etc.
• The structure of this PMO was to "in corporate all the strengths of the client organization and correct all its weaknesses".
• Extensive review of client documentation and business processes produced a specification document outlining the functional roles, communication processes, and structure of a change management organization to be established within the clients established practices.
• Upon completion and sign-off of the design by the client, was then requested to staff this organization with senior level resources capable of "hitting the road running", reducing transition time.
• Facilitated these key individuals as they reviewed and made modifications to their existing business processes.
• Established coding standards for Perl, Java, and C++ for this major e-commerce player. Documentation for this PMO was supported by an extensive set of project plans for each team and phase of the initiative. These plans were integrated into an overall plan maintained by the Program Management Office and used for reporting processes.
• Assisted with project planning and budgeting
• Gathered specifications in order to enhance their business circle and ensure it meets business requirements
• Gathered ample number of requirements from national as well as international stakeholders in order to perform comprehensive business analysis in support of the expansion plan
• Made recommendations for changes in functions, processes and certain procedures
• Presented requirements using use cases
• Made sure the timelines were followed with regards to development and load testing
• After the system was launched, checked for any further issues.
• Provided support to sellers since the time of account creation. It includes problems with account creation, uploading seller’s listings, and category approvals, offer availability on website, sales, orders, commission, and payments.
• Analyzed issues related to uploading inventory files order confirmation, settlement and inventory reports, XML and data feeds.
• Involved in training new hires.
• Advanced quickly than the average employees (5 months), was trained to work on subscription refund queue. Later moved to the specialized queues as FBA (Fulfillment by Amazon).
• Provided support on shipment creation, appointments for shipping carriers, shipping charges, status of shipments, stock in fulfillment center, charges for fulfillment by Amazon, promotional rebates, Free Super Saver Shipping, substitution in shipments, reconciliation, bin checks, reimbursements, missing units in fulfillment center, hazmat, expiration date lot items, choice of fulfillment center, order delay, split shipments, replenish inventory and many more.

Environment: MS Project 2000, ABT Workbench (Niku Clarity), Powerpoint, Word, Excel, Visio, Frontpage (early implementation of Project Central) JAVA, C++, Perl, MS SQL, Agile.