Summary:

Senior Business Systems Analyst with 9 years of experience in various domains performing multiple roles being a self-starter as well as a team oriented resource. Intermediate experience in Product/Project Management, solid experience in Software Quality Assurance facing responsibilities of a QA Lead/Manager.

Core Domains/Competencies:

• Banking/Financial Investment-Wealth Management, Insurance.
• Managed Health Care and Prescription Drugs plans.
• Biotechnology Pharmaceutical-Life Sciences .
• Retail Management.
• United States Federal Government projects.
• Quality Assurance and Quality Control.
• CMMI Process areas and Lean Six Sigma Process Improvement methodology.
• Project Management-Agile Scrum Methodology and Waterfall Methodology.

Experience Highlights:

• Extensive experience in full rounded implementation of Software Development Life Cycle with primary focus in Waterfall and Agile oriented projects.
• Assisted Project Managers in creating Request for Proposal RFP , Change Management, Cost and Schedule Management, Vendor Analysis and Team Recruitment/Evaluation.
• Experience in performing Quantitative Risk Assessment, SWOT analysis, GAP analysis, Cost-Benefit Analysis.
• Experience writing Business Case to address specific Business problem.
• Functional specification development using Wireframe models.
• Extensive experience in Requirements Gathering and Analysis, Creating, Documenting UAT test plans generating test cases, executing test scripts, and analyzing results. Has good experience in setting up UAT test environment and creating UAT test cases, evaluate and document test results.
• Performed Functional, GUI, Regression, End-to-End, User-acceptance, Back-end, Stress/Load, Performance, and IVR testing Interactive Voice Response and System Integration testing.
• Exposure in Unified Modeling Language and MS Visio. Experience in developing Use Case diagrams, Work Flow Diagrams, Swim Lane Diagrams, Activity Diagrams, Process Flow diagrams, creating User Stories..
• Well versed in writing clear and understandable Technical/Business Requirements Documents and Test cases as well.
• Experience in MS Office Suite applications, MS SharePoint, MS Outlook, and MS Project.
• Experience in Requirements Gathering and Analysis, Documenting test plans, generating test cases, writing and executing test scripts, and analyzing results.
• Conducted workshops for Requirements gathering and re-engineering.
• Experience in managing Project Management triple constraints Scope, Time and Cost .
• Ability to perform under pressure and under multiple roles, quick learning with, self-starting skills, was SME in 3 different projects.
• Proven team management skills that includes Status reporting, Tactical and Strategic management, Escalations handling, Team motivation and mentorship. Managed a maximum of 22 internal/external team members with project budget being around 7 million. Assisted various Project Managers/QA Managers in performing their day to day activities.
• Flexible and versatile to adapt to new environment and ability to work under pressure/Off-hours.
• Have working knowledge and some experience in Mainframe, Oracle, Java J2EE, DOTNET, Data warehousing testing, and Automation testing.
• Excellent Communication, Presentation and Analytical skills.
• Experienced in coordinating between various teams and led Onsite-Offshore resources.
• Documented Requirements from stakeholders for IVR Interactive Voice Response based project and performed activities based in entire testing life cycle on the same.
• Experience in presenting walk through of application, Deliverables to Management/Stake holders.
• Brief experience in Production Support Coordination handling Incident Management, Remedy Systems.
• Interviewed/Recruited many Business Analysis/QA resources, performed Internal Evaluation of candidates and have good Resource Management skills.
• Good experience in creating and maintaining excellent relationship with Business, Technical units. Proven Requirements elicitation skills that tremendously assisted Developers and QA personnel.
• Performed well rounded Test Management Complete Test Effort Estimation, Defect Management, Test Design and Test Execution along with gathering System Performance based Requirements.
• Experienced in a Regulated environment with focus on Validation procedures.

Technical Skills/Exposure:

Projects:

Assignment 10

• Confidential is a subsidiary of Confidential which in turn is a subsidiary of Confidential Group. One of the largest Health Care Insurance Providers, Confidential has its Confidential division to take care of Confidential needs in enhancing Confidential to Beneficiaries.
• Confidential includes provision to expand value-based purchasing, broaden quality reporting, improve the level of performance feedback available to providers, and create incentives to enhance quality, improve beneficiary outcomes, and increase the value of care. The Confidential calls for the establishment of the Medicare Shared Savings Program and Pioneer Program to support the development of Confidential as well as authorizes the Innovation Center to test new payment and service delivery models that have the potential to improve quality and reduce costs. Addition to this is the Confidential Program which deals with providing physicians and Physician Groups with actionable information for promoting better quality while avoiding unnecessary costs
• Coordinated with various vendors and stake holders in Requirements Gathering, Management and Analysis.
• Created Business Requirement Document, Functional Requirement Document with attributes like Activity Flow, Use Case, Swim Lane Diagrams.
• Designed High Level Test frame along with scenarios so as to assist QA teams.
• Worked vigorously with Testing teams in Defect Management, Test Executions, Test File Reviews.
• Worked with Developers and Design teams in analyzing Portal Service Pages, Multitude of Reports generation and File Transfers.
• Performed GAP Analysis for various Interface Control Documents in a multi-vendor environment.
• Created Requirement Traceability Matrix and mapped Requirements and Test cases as per DOORS ID, User-Functionality Matrix based on Portal and PV based applications.
• Presented Application walk through and conducted UAT walk through to Internal and External customers.
• Analyzed Change Request Document CRD , Performed Level of Estimation LOE for Release based deliverables.
• Conducted Internal and External meetings so as to clarify Requirements, Schedule Management, Development issues.
• Assisted the Quality Management Organization QMO and Technical Writing Teams in Casual Analysis Resolution CAR , Measurement Analysis Resolution MAR , Decision Analysis Resolution DAR as part of CMMI Level 5 Certification.
• Worked with multiple teams in creating Release Notes and Test Summary Report.
• Reduced redundancy and saved approximately 400 Hrs of billing by implementing efficient process for reviews, new employee onboarding and deliverable streamlining.

Assignment 9

• Confidential is the world's largest independent Biotechnology firm based out of Confidential.The company has business operations/partnerships all over the world. The client invests heavily in Research and Development and is a major contributor in the Biopharmaceutical/Life Sciences area.
• The core objective of the project is to ensure effective and confidential transmission of data from Confidential system. Confidential is an application enabled for Business users to enter Drug related information which is then passed to E2B file extract system, then to BizTalk system and finally to Confidential. The projects are undertaken in a highly regulated environment as the product safety is a prime factor and is directly viewed by Federal Drugs Administration FDA .The IT area is Validation oriented.
• Performed typical Validation tasks including Installment Quality, Operational Quality IQ OQ procedures that has multiple levels of approvals and this applies to the Change Management and Change Control tasks
• Created As is/To be Document for various changes at functional level.
• Created Requirement Traceability Matrix RTM covering Business requirements and corresponding test cases.
• Conducted review sessions to make sure technical teams have good hold on business processes.
• Used Microsoft SharePoint for Document Collaboration and management.
• Conducted UAT on various occasions along with core Business team members.

Assignment 8

• Confidential Provides managed care services targeted to government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Confidential offers a variety of health plans for families children, and the aged, blind and disabled as well as prescription drug plans.
• Conducted Requirements gathering sessions and interviewed stake holders on business rules and expectations.
• Involved in conducting requirement sessions, identifying business needs, documenting precise Business Requirement Document BRD .
• Led a team of 12 based on off-shore/on site model.
• Worked on strict time lines and devised numerous test cases and performed test executions for applications based on Claims, Data Integration, Security Requirements, Application enrollment, Duplicate logic, incomplete application identification, Late enrollment penalty, etc.
• Used Sharepoint for document management and as a common repository for project documents and deliverables.
• Defined, prioritized, and tracked requirements throughout the project lifecycle so that software development/testing teams are able to respond rapidly to ever-changing requirements without risking the project success.
• Used Wireframe layout models to develop functional specifications so as to assist developers in Design phase related to IKA application
• Tracked and managed defects and updated management on the same.
• Conducted Integration testing pertaining to IKA, Enterprise Enrollment System and Xcelys system, validated corresponding inbound/outbound file extracts.

Assignment 7

• Confidential is a diversified health and well-being company dedicated to making health care work better. Headquartered in Confidential, it offers a broad spectrum of products and services through seven operating businesses: Confidential. Through its family of businesses, Confidential serves approximately 70 million individuals nationwide.
• Conducted review meetings pertaining to Design, Development, Execution and Testing with Business and IT teams pertaining to Health Care Management application.
• Worked on Provider, Medical Practitioner, Patient Information Systems, Claims Processing and Administration.
• Briefly worked and obtained training in Production Support environment of Linx/Facets applications using Hewlett Packard Service Manager Suite.
• Obtained client side and Employer's training in Health Insurance Portability and Accountability Act HIPAA ,Managed Health Care Organizations MHCO
• Performed regression testing in various Provider Group, Facility modules
• Conducted and performed systematic knowledge transfer to Offshore team members on Claims Processing,Adjudiction and Provider Credentialing
• Scripted test cases for Copay and Coverage modules of the application
• Led Onsite and Offshore teams successfully during the phases of Test Design,Execution,Defect Tracking and training sessions pertaining to various application level activities
• Used TOAD for ORACLE software for querying and executing Facets database objects
• Created Business Case document for addressing the need of SERCL registration of Providers after thorough Provider analysis.
• Performed batch operations and validated the same in Electronic Payment System EPS for customers enrolled in the company's Health Insurance System.
• Conducted Migration testing effort for Behavioral Health Services from ISET server to BIC server and a mirrored copy of Trizetto's Facets Provider/Group/Member/Subscriber details to BIC server using SOAP UI tool
• Assisted Project Management team in efficiency tracking, resource allocation and general communication with Dev-Testing-Business units
• Led various teams in converting existing test artifacts of collective teams to Quality Center, assigning internal and external SMEs,estimation for the effort where enormous test deliverables were to be tracked, modified and Non-Prod deliverables were to be excluded
• Analyzed, tested Hyperion suite for various Provider related reports
• Performed Functional testing of LINX and VCCD Virtual Call Center Desktop applications where some of the modules were IVR oriented.
• Created User Stories based on VCCD application.
• Responsible for internal QA Audit for cross functional teams.

Assignment 6

• Coordinated with Offshore team on complex applications in short interval of time pertaining to various testing efforts and domain level training.
• Confidential is a major Pharmacy Benefit Management company specializing in processing Pharmaceutical for members at network pharmacies. The company has various branches across the Confidential and head-quartered in Confidential
• Conducted test deliverables walk through internally on behalf of the team
• Involved in test case design spanning various modules of the application.
• Trained by the client on Pharmacy Benefit Management System based on Benefit Categories,Divisions,Drug information,etc
• Used HP Quality Center tool for test management purpose.
• Used Benefit administration tools Ben-Admin and EBS for pharmacy benefits and divisions maintenance.
• Scripted test cases for Policy Coverage, Copay policies, General benefit systems.
• Executed test cases for Batch requests for various benefits and special drugs.

Assignment 5

• These projects deal with creating, granting loans, experiencing user end view of loan applications.
• This project deals with the managing loan programs provided by both, the Confidential. Confidential loans are the common loan types that were being managed by the business teams.
• The projects involved are:
• This client is a pioneer in providing educational loans and also actively involves in participating in student funding programs for Confidential Govt loan programs.
• Successfully worked with off-shore teams and other business/technical teams in Confidential
• Conducted UAT on various occasions along with business team and assisted Business team with Requirement Analysis and Prioritization.
• Coordinated with 3rd party vendor for various end to end testing process which depends on live reports off the client side
• Obtained Confidential certification for Educational loan ethics/practices/consumer behavior understanding through in-house trainings
• Used HP Quality Center as common suite for Defect management, Requirements module, Test Design and execution
• Conducted mild testing based on QTP automation tool
• Performed successful knowledge transfer for complex applications to off shore team and new comers
• Actively worked with the business team in integrating test practices with business concepts
• Created test team status templates, maintained them, presented to the client and explained testing team progress on a weekly basis
• Scripted test case for student eligibility criteria, college loan status, Financial aid information with respect to obtained student loans
• Used HP Quality Center tool to execute test cases regarding loan application, application status, reasons for rejection, approval criteria, student/college address verification
• Gathered requirements and worked from testing perspective for International student loan applications

Assignment 4

Confidential is a non-profit Confidential company. The projects involved are:

a. Secure Messaging

• Used Quality Center tool to test, execute scripts related to application security oriented test cases.
• Gathered System Performance based Requirements and documented the same.
• Deployed risk based testing process.
• Worked closely with Business Analysts and IT leads in dealing with defects/variations found in the application's behavior.
• Exhibited flexibility working in Production area since there was no Testing environment since this happened to be a Pilot phase testing.
• Conducted successful Knowledge Transfer sessions and generated document for the same.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements
• Facilitated JAD sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Led the team involving Onsite/Offshore modeling.
• This project dealt with the communication between customers and Confidential Financial Advisors/Call center representatives. Major focus was on secured/unsecured email concepts and instant messenger.
• Worked with various teams using Cross-Site Scripting, Code injection techniques using JAVA, VB script, Active-x to ensure web based applications have consistent security features.
• Used MS Project for project related tracking purposes.

b. Confidential

• This project dealt with the masking of data in Integration/System test and Development environments of data obtained from production environment. Test data was converted in such a way that various projects using them were not affected and also the customer's sensitive data was kept very confidential. This involved interacting with a wide array of project leads, testers, managers, etc.
• Implemented proper testing ideas wherever possible since it was challenging to perform traditional testing in this type of project.
• Interacted with a wide array of project leads, testers, and managers etc to ensure smooth transition of data from one stage to another.
• Coordinated with mainframe and client server tool developers to make sure proper conversion/masking of confidential data to test data is performed and thus achieving the goal of maintaining sensitive customer information.
• Implementation was successful and was performed even before the scheduled date.
• Assisted project manager in gathering individual team status, Estimations, Stake holder interviews, etc.

Assignment 3

• Confidential is a split-up of Confidential the project basically is Confidential Management Tool.The objective of the project is to develop a web based system for the Financial Advisors and their customers in such a way that they can access information such as Account details, Stock values, Share details, General Investment analysis, Investment returns etc.
• Created Business Requirement Document BRD based on input from stake holders.
• Assisted QA and Development teams in understanding business process/requirements. Contributed in developing test plans, which detailed the testing scope, strategy, hi-level test requirements and necessary resources.
• Documented UAT test cases corresponding to business rules and other operating conditions exclusively for Assets under Management AUM , Client portfolio.
• Performed manual tests to test certain aspects of the application.
• Conducted GUI, functional and end-to-end testing manually for Financial Advisors portfolio.
• Performed manual integration testing on the software application.
• Performed end-to-end testing. Closely worked with developers and system engineers to analyze and detect technical problems
• Maintained system test data and test scripts.
• Co-coordinated Off-Shore resource to perform various Testing task and also conducted Knowledge Transfer sessions.
• Acted as a liaison between technical and business teams.

Assignment 2

• Confidential is a multi-billion dollar Information Technology corporation primarily serving high level government agencies like the Confidential.The Company is a Confidential company.
• This is the Electronic Disability application of Confidential.This project includes the work of transforming all of the Confidential forms to the website of Confidential so that customers can make use of it without going to the Field Office.
• Involved in extensive writing and executing test cases using Test Director using the Detailed Functional Requirement DFR-Requirement document .
• Led a team of 7 testers and submitted Status Reports and conducted Estimation of work hours and Budget allocation.
• Assisted in the management and deployment of releases from development to System Integration Testing SIT and User Acceptance Testing UAT .
• Conducted Sanity testing.
• Performed User Acceptance Testing UAT at the end of each module.
• Created the Requirement Traceability Matrix based on the mapping of Test Cases with the Requirements covered.
• Attended various worthy training sessions like CMMi, IT Project Management, etc.
• This method is used so as to facilitate the customers to file tax online and reporting further correspondence from the Government side.
• Regression tested all test cases within the application to make sure that the changes don't affect the actual functionality.
• Performed UI testing from customer point of view.
• Worked with development team to ensure testing issues are resolved on the basis of using defect reports.
• Created weekly status reports to track the progress of the Testing phase and discussed the same with the client.

Assignment 1

• This allows the call centers, clients, customers across the nation to access the company's loan applications depending on the type of application the customer needs. The project then focuses in dealing with the processing of the application online and within the company, which is interconnected to their other branches. Another application, E-TIME.Here, PAY-ROLL ADMINISTRATION was in main focus.
• The projects involved here are the Confidential and Confidential.
• Confidential is primarily a loan-lending corporation targeting high school and college students all over the Confidential. It has main branches in Confidential and head quartered in Confidential.
• Created UAT test plans and test cases based on the SPIDER and CT VISION applications.
• Created Business Requirement Document for applications mentioned above.
• Assisted project managers and developers in incorporating financial concepts with application development processes
• Developed Test Objectives and Test Procedures.
• Played a major role in installing load runner server and integrating them with the application.
• Conducted extensive manual testing.
• Performed User Acceptance Testing UAT at the end of each module testing.
• Used Test Director extensively through out the project.
• Conducted end-to-end testing manually before moving the application to production
• Involved in Performance testing using LoadRunner by generating Virtual Users.
• Studied Load and Performance results using monitors and graphical mappings.
• Correlated and parameterized the script to create stress on the server.
• Identified the bottleneck by running the scenario under various numbers of v-users and reported the issues by using the Test Director.
• Created Vuser scripts in LoadRunner Generator and generated scenarios in LoadRunner Controller.
• Tracked bugs using Test Director.
• Created test data in Excel and executed Data Driven Tests in Win Runner
• Extensively scripted in TSL to include logic in the recorded scripts in Win Runner
• Written script for Web Exception Handling in TSL
• Conducted GUI, functional and end-to-end testing manually.
• Also performed manual integration testing on the software application.
• Wrote test scripts for the functionality testing using test script language.
• Wrote functions in complied module of Win Runner using TSL for the purpose of reusability.
• Participated in user trainings.