Business System Analyst Skills

Problem solving, Critical Thinking, Documentation and Specification, Workflow Diagrams, Use Case diagrams, Requirement matrix, Requirement Prioritization, User Stories, Spring planning, Impact Analysis, Elicitation, Client Interaction, Team Coordination, Wireframes, UX

Software Components/SDK/ Tools

MS Visio, MS Excel, MS word, One Note, UML, Balsamic, WinESP, RCDB, DocuSign, Jira, Salesforce for Outlook, Data Loader

Databases

Mysql, MS SQL, MarkLogic

Salesforce Skills

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Contracts, Cases, Solutions, Queues, Quotes

and Custom Object development

Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation

Reports and Dashboards

Formula Fields and Cross Object Formula Fields

Overall User Management

Web to Lead, Web to Case

Security and Sharing Model

Translation Workbench

Email and Document Templates

Data Loader and Import Wizard

Salesforce for Outlook

Implementation of EnergyOrbit Salesforce based solution for utility companies

Description

Project involves the implementation of Confidential based solutions for various clients. It also involves analyzing the requirements not fulfilled by current solution, providing solution to such requirements and integration of the solution to current Confidential based solution.

Responsibility

• Requirements analysis and feasibility study
• Architecture discussion with technical team
• Defining and implementing workflows rules and validations
• Defining and implementing profiles and roles and their hierarchy
• Defining fields requirement and field level security
• Defining security and data access
• Defining requirements for reports and dashboards
• Defining custom coding requirements and getting implemented through offshore team
• Evaluate 3rd party components for integration
• Independently implementation of scheduling functionality
• Independently defining requirement and writing user stories
• Sprint planning
• Providing complete support on functional and technical needs for client.
• Conduct QA, UAT and rollout per the need and schedule of clients
• Extensively involved in providing offline solution to field team mobile app requirement, resolving issues around workflow rules
• Writing user manual for different processes and different roles
• Conducting user training for different roles

Description Multiple projects

One of the Project involved designing and implementation of custom web based CRM application 10EQS.com . Other project involved managing of UAT issue tracker for a critically badly implemented solution and needs to be taken back on track on an urgent basis. Another project involved implementation of commodity exchange platform. And the last project was design implementation of education portal.

Responsibility

• Requirements analysis and feasibility study
• Architecture discussion with technical team
• Defining Epics, breaking into user stories, getting user stories prioritized from the stakeholders, assigning and describing before the start of sprint.
• Managing complete product backlog, sprint backlog, bugs and their assignment on Jira
• Creating mockups and getting HTML design ready before sprint start.
• Involved in the designing of business critical end user client interaction web UI. Doing UX of the design and presenting to client's client.
• Briefing development teams and handling requirements and feasibility issues during development.
• Validating stories and reporting bugs
• Evaluate 3rd party components for integration
• Providing complete support on functional and technical needs for client.
• Conduct QA, UAT and rollout per the need and schedule of clients
• Writing user manual for different processes and different roles
• Conducting user training for different roles

Description

Project involved coordinating with investors, law audit firms, account audit firms, internal departments and company secretary for venture capital funding into the company.

Responsibility

• Project Coordinator
• Coordination and management of information and resources
• Involved in giving business model presentation to prospective investors
• Coordinated for legal and financial due diligence
• Preparation and finalization of deal documents and agreements
• Coordination for condition precedents and condition subsequent
• Coordination for money inflow and parking funds

Description

Project involved complete management of school and linking all schools sites to centralized office.

Responsibility

• Business Analyst/Project Coordinator
• Authored Systems Requirement Specification SRS , Use case, System Requirement Change Request, and Data Dictionary
• Understanding finance team requirements to design efficient and error free system
• Finalize the deliverable and timelines
• Coordinate with development team and stakeholders
• Time estimation on different phases of project
• Analyze requests for new feature, bugs or change request by client
• Coordinate timelines during development process
• Research on critical technical setup of remote low cost labs usage of N-computing
• Testing of the product with raw data and various use cases
• Creating standard operating procedures for various departments involved
• Delivery and maintenance

Description

Project involved search engine optimization of website.

Responsibility

• Project Coordinator
• Analyze the requirements and finalize the deliverable/scope
• Analyze different steps to be taken
• Finalize keywords and time frame
• Track the reports on the basis of finalized time frame
• Track the activities on the basis of finalized deliverable/scope

Description

Project involved development of resources and remedial lessons for the students. It also involved daily lecture preparation lessons for the teachers.

Responsibility

• Business Analyst/Project Coordinator
• Analyze the requirements and finalize the deliverable
• Coordinate with development team and stakeholders
• Time estimation on different phases of project
• Manage development of content

Description

Project involved facilitating end to end recruitment, scheduling, payment, feedback and delivery of online e-tutoring whiteboard, audio/video sessions.

Responsibility

• Business Analyst/ Project Coordinator
• Interacted with various business team members to gather and document the requirements for in house online education collaboration portal
• Analyze the requirements and finalize the deliverable/scope
• Finalize the development team
• Coordinate with development team and stakeholders
• Manage integration with payment gateway
• Test and finalize collaboration engine and manage its integration with the portal
• Estimate on time requirements on different phases of project
• Pilot testing with first batch of customers
• Delivery and maintenance, coordinate for changes as per feedback