PROFESSIONAL PROFILE:

Innovative and pro-active team-player. Possess an ability to foster collaborative work environments with diverse personalities. Possess excellent communication, organizational and inter-personal skills. Initiates co-operation among team members and, productive inter-operation with partner organizations and vendor relationships. Strives to continually improve operating efficiencies in processes and procedures. Increases the capability of the organization through continuous self-education coupled with team learning and development. Adept at setting goals, establishing priorities, assigning tasks, monitoring and evaluating results.

EXPERIENCE:

Confidential

Senior Business Systems Analyst, Data Integration for Mergers Acquisitions Contractor

• Business systems analyst and data lead for merged/acquired software companies
• Project manage data integration projects leading kick-offs, establishing level of effort timelines, etc.
• Collaborates with cross-functional, globally-based teams
• Meeting facilitation to define scope, project details
• Assists with data architecting for SalesForce and Siebel UIs
• Data integration planning/scheduling
• Test plans to include DIT, SIT and UAT unit, system integration and user acceptance testing
• Writing SOPs, BRDs creation of Visio diagrams MS Project Gantt charts, PowerPoint presentations
• Business Requirements Documentation
• System Requirements Specification reviews with architect
• Data analysis and ad hoc reporting
• Release management

Confidential

Senior Business Analyst

• Lead Functional Administrator / Data Lead
• Business analyst and data lead for a tri-company Hawaiian Electric, Maui Electric and Hawaii Electric Light ERP/CRM Implementation project on a SAP platform
• Assisted Deloitte system integrators with SOX controls
• Requirements elicitation via collaboration with various business owners, stakeholders, SMEs and end-users
• Project Management of data governance
• Data stewardship lead
• Data modeling
• Master Data Management MDM
• Ad hoc reporting
• Assisted with data warehousing using SSIS
• Assists with process improvement architecting
• Course completion in Utility Finance and Accounting
• Training

Confidential

Senior Business Analyst Contractor with a telephony insurance provider

• Collaborated with stakeholders/business owners and SMEs for requirements elicitation in an Agile environment for e-commerce UI and IVR solutions
• Business Analyst for SalesForce CRM SDLCs
• Worked with offshore development and testing teams
• Participated in and led some SCRUMs
• Interacted with intake team and business owners with respect to bringing backlogged business goals to the fore and prioritization
• Proactively worked with Program Manager with respect to QA
• Defect/root cause analysis and resolution, regression testing analysis
• Technical writing and process mapping, data mapping, prototyping, wire-frames
• Mentored junior BAs in writing user stories, acceptance criteria and creating prototypes

Confidential

Senior Business Systems Analyst Contractor

• Provided high level governance for large 10 billion initiative project management application
• Worked with stakeholders/business owners to ensure QA compliance with CMMI business processes, artifact compliance, risk management and mitigation and, quality assurance
• Created user stories based on use case analysis
• Technical requirements analysis and Requirement Standards Document creation, tracking requirements to baselines. Development of Change Management processes
• Heavy client and stakeholder interface to ensure compliance with ITIL, IEEE, HIPAA and VA standards
• Group SharePoint administrator MOSS
• Technical writing, flow diagramming UML and peer review

Confidential

Senior Business Analyst Contractor

• Use case analysis and requirements gathering for the State of MD Central Collections Unit's CRM/CIS and ERP
• Pilot for large federal government project
• Heavy emphasis on writing technical requirements,
• Technical writing, process flow diagraming, business process modeling

Confidential

Siebel Business Analyst, Technical Writer and Trainer Contractor

• Business analysis, quality analysis and system support for Internet-based application ERP
• Needs assessment and gap analysis
• Requirements elicitation via SMEs, business owners, end users and re-engineering
• Use case analysis, creation of user stories
• Led sprint-planning meetings SCRUM and assisted the PM with scheduling and project backlog
• Test coordination
• Deliverables included mock-ups, diagrams, Master Technical Document, Business Requirements and System Requirements Document, data mapping specifications, test matrices, walk throughs, etc.
• Wrote training manuals and trained end users

Confidential

Business Analyst, Sales/Marketing, Project Management

• Interfacing client role to determine their business needs and goals
• Defined projects' business scope and direction, client relations and management
• Requirement elicitation
• Creation of mock ups and wire frames for web sites - with an emphasis on content, design and visual graphics
• Creation of HTML, DHTML and XML references and images
• Assisted with logo designs
• Contract creation and negotiation, SOWs, time-lines, project deliverables and costs

Confidential

Business Systems Analyst / Data Analyst and Project Manager, Client Services Contractor

• Resolved escalated issues for Visa's largest USA banks, clients and credit/debit card processors
• BI/DW data mapping, mining and forecasting
• Led MicroStrategy and Siebel BI/DW interface development JADs for CRM applications
• Defined BI/BW interface needs with respect to attributes, metrics, filters, templates and custom groups
• Data and process modeling, profiling, reporting and technical writing
• Involved with the full life cycle development of data warehouse projects
• Requirements elicitation
• Strong skills of working with databases like Oracle, Teradata, SQL Server and IBM DB2
• Multi-dimensional data cube reporting OLAP
• SSIS/SSRS
• Conducted acceptance testing and coordinated automated testing
• Determined data methods for troubleshooting issues, data mining, tracking, mapping and reporting
• Resolved complex intrinsic/extrinsic billing issues
• Utilized Agile development methods for defining use-case points, studies and user stories
• Quality analysis and quality control
• Utilized 40 business intelligence applications and ETL data tools to troubleshoot technical and transactional issues. Collected, integrated, analyzed and presented data to support decisions for business and performance enhancements
• Coordinated post implementation monitoring and problem resolution
• Researched authorization, clearing, settlement and treasury matters to resolve issues and for reporting purposes
• Group SharePoint administrator WSS and MOSS

Confidential

Program Manager/Data Analyst - Workforce Management Contractor

• Technical project lead for 100 MM program involving the on-boarding of over 600 technical contractors
• Designed process flows to maximize efficiencies
• BI/DW mining, mapping and reporting using MicroStrategy and Siebel applications
• Defined BI/BW interface needs with respect to attributes, metrics, filters, templates and custom groups
• Needs assessment and gap analysis
• Managed 40 national/international vendors and HR GIS Siebel platform
• Utilized Agile/SCRUM development methods for defining use-case points, studies and user stories
• Gathered, interpreted and documented requirements for HRIS CRM ERP
• Contract creation, negotiation and compliance between client and vendors
• Worked with hiring managers to help them define their needs, create service level agreements and statements of work
• Managed RFS agreements between client and IBM contractors
• Reporting on program activity, financial information and vendor performance for PG E management

Confidential

Project Manager/Technical Director, Dept. of Surgery Contractor

• Technical Director overseeing tele-medicine programs hosted out of Honolulu involving 9 military hospitals
• Business analysis and project management for Internet-based programs
• Needs assessment and gap analysis
• Responsible for all of the processes, compliance issues, technical aspects of the programs
• Liaised cross-functional, international and multi-disciplinary teams to meet project scope on time and within budget
• Quality analysis and control
• Reported programs' activities, continuing medical education units awarded and HIPAA compliance to the Surgeon General's Office
• American Society of Heating, Refrigeration and AC Engineers ASHRAE - Atlanta, GA - 9/99 to 5/01
• Siebel CRM/ERP Business Analyst / BI/DW Reporting Analyst / Data Analyst

SKILLS:

• Working knowledge development of Internet-based applications on a .NET environment SaaS , COTS, GOTS and customized UI design. Work with cloud-based, client/server, SOA and N-Tier architectures system optimization/performance monitoring and tuning experience in multiple environments Project Management Life Cycle PMLC , Information Life Cycle Management sound understanding of IT platforms, applications, and related technology from Accounting - Finance, Banking - Financial Services PMBOK, BABOK, SA-BOK, DBOK Agile, SCRUM, sprint-planning, Rational Unified Process RUP ,JAD, RAD, Waterfall, Spiral CMM development methodologies Six Sigma, LEAN concepts iterative processes/modeling CMMi, Solutions Delivery Life Cycle, Information Technology Solutions Life Cycle Methodology ITSLCM , ITSM BRD, RSD, reverse engineering, Change Management, V-Model Testing Acceptance Testing, UAT, regression testing, smoke test, stress test UX System Analysis EIM KPI development, version control, data algorithms, data and process modeling / mapping and reporting, design/modeling, Microsoft Report Builder, artifacts, Rational RequsitePro, HPQC, ClearCase LiveCompare, IDOC, Process Modeling Management, Business Process Modeling BPM , Unified Modeling Language UML , Source to target mapping risk mitigation, content management system, base-line and gap analysis, feasibility analysis, needs assessment, re-engineering, process mapping, data mapping, traceability matrixes, flow diagrams, business process modeling, use-case analysis, requirements gathering, root cause analysis, business requirements documentation BRD , System Requirements Specification SRS UAT, Unit Testing, System Integration Testing QA, training, SDLC, Enterprise Life Cycle, Transaction Life Cycle SOX, ITIL, ITSM IT Service Management , IEEE, Section 508, FERC, NARUC, JCAHO, HL7, PHI and HIPAA compliance Financial statements and GAAP GL, AR, AP, accruals , MS Office, advanced Excel use of Pivot Tables and vLookUp. hLook , ad-hoc reporting activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames, prototypes, mock ups, strong technical writing skills and experience, MS Project, Visio, SharePoint LiveLink, RedDot Adobe Photoshop Framemaker, XML, DITA RoboHelp, EndNote BI / DW, OLAP and multidimensional databases NetMeeting, WebEx Ariba Kronos, SnagIt, HTML, DHTML, XML, XSLT, SQuery, Visual Web Developer, JavaScript MySQL, PL/SQL, ASP, CSS, ColdFusion Express, FrontPage, Dreamweaver
• TSO, SQL over 15 years , T-SQL, SSIS, SSRS, IIS, Base I, Base II, MOSS, SQL Server, VMware VMM , SAP, Oracle 9i, 10g, 11i, Oracle InstallBase, Siebel UCM Universal Customer Management , Affinity, Ellipse, Netsuite, Salesforce SFDC , Clarity, Oracle, Microsoft Dynamics, TIBCO, Business Intelligence/Data Warehouse BI/DW Siebel, MicroStrategy, MARS, Access, DocDirect, SAS Enterprise Guide, HRIS, SMS, Base I, Base II CHCS, ACT , dBase II, dBase SFDC SalesForce , Clarify, CastIron, EPIC PACS, ETL ERP/CRMs to include customized COTS, GOTS and customization of Seibel, SAP, MicroStrategy LMS OLAP TCP/IP, IPX/SPX, DHCP, SNMP, NetBEUI, DNS, FTP, TOAD, Tumbleweed CA Service Desk, Remedy Remote TelNet VPN services/support, LANdesk, PCAnywhere LAN/WAN administration and network security, swivel seat, technical and system support familiarity with NoSQL, geospacial data, schemaless design structures and other 'big data' concepts
• Working environments include software company, regulated utilities industry, finance, banking, healthcare, e-commerce, mobile phones/mobile applications, billing, production support, vendor management, working with offshore development and testing