Summary:

• 20 years of IT experience with all phases of Project Management, business analysis, software planning, development, testing, quality assurance, customer support, project, process, requirement, change management, computer networking, health care IT and banking applications with knowledge of products from web based eBusiness to client-server to n-tier enterprise. architecture/mainframe/desktop/handheld devices using agile methods.
• 5 years experience as a Business/Process Analyst experience with Office of MMIS, DHHS Government of NC Health Human Service for State of NC Blue Cross Blue Shield and BB T Bank .
• Handled Medicaid/Medicare, HIPAA/EDI, Procedure/Diagnostic/ICD Code, Pricing, Claims.
• Designed and maintained Business Processes Model for Medicaid Management Information system based on Service Oriented Architecture SOA model.
• Leadership/organizational/analytical/communication/negotiation team building skills.
• Excellent Communication and Interpersonal skills. US Citizen.

Professional Experience:

Confidential

IT Business Analyst III / Loan Servicing Manager Document/Storage/Printing/Mailing/Storage Management

Responsibilities:

• Responsible for Document Management, importing of lending document images in IBM FileNet Image and Content Services database, management of Printing, mailing and warehouse storage of loan related letters and documents
• Responsible of leading software development using SOA related to various application related to bank lending and infrastructure management.
• Managed direct reports of eight employees/contractors including virtual teams and several Imaging, printing, software vendors including Vendor Management.
• Responsible for Project Management, Process Management, customer support and operation magement, Requirement Management including conducting JAD session to gather Business Requirements and Infrastructure Management of various IT assets including servers/databases and related regulatory compliance management.

Confidential

Business Analyst/Process Engineer Project/Process/Requirement/QA Management

Responsibilities:

• Worked on IT Business Alignment activities with clients to develop cross functional business process flows AS is/ To be , identification of process gap, risk point and upstream/downstream business partners, use cases, models.
• Identified potential process improvements and efficiencies thru JAD sessions with SMEs from various functional groups Projects: ITS Plan Connexion Enterprise Infrastructure, Health Care Insurance Reform Compliance QA Testing .
• Developed, planed and analyzed Health Care Business Strategy, Business/ Information/ Technology Enterprise Architecture through Process Engineering /Capability/Business Interaction/Workflow Swim lane flow/Requirement /Event / System Interaction/ Business Class /Operation/Communication/Project/Use Case /Storyboard Modeling using Metastorm ProVision Modeling tool and Knowledge Exchange configuration management. Modeling on Enterprise Architecture, Governance, Compliance and Regulatory Reforms.

Confidential

Quality Assurance Improvement of Test Environment using Six Sigma/DMAIC methodology

Responsibilities:

• Processed optimization for project selection for portfolio management using Kaizen/Lean methods.
• Performed analysis of projects estimation time/cost from origination to actual implementation PMO office.
• Streamlined Software testing and related criteria Risk Analysis and production of mitigation plan.
• Requirement Gathering Requirement Management Change Management Training / Mentoring.

Confidential

Business Systems Analyst

Responsibilities:

• Designed and maintained Business Processes Model for Medicaid Management Information system based on Service Oriented Architecture SOA model.
• Designed and implemented requirement gathering project for web based including conducting and meetings with SME, process for resolving and documenting issues raised by SME, managing changes and validating the requirements.
• Managed requirement/issues gained buying on solutions.
• Facilitated meeting and JAD sessions with cross functional SME business area staffs from various agencies.
• Led educational / training and root cause analysis effort.
• Worked on business architecture and change control process.
• Created SOW, functional / system specifications using Use Case, Business, Process Flow Context Diagram, ERD Diagram, Workflow, and Dataflow Modeling using CMMI and Six Sigma/Lean/DMIAC Processes.
• Participated in RFP process for procurement, test and managed vendor. Created system/application architectural specification.
• Maintained issue log, risk matrix, performed root cause analysis, created processes related to project management, release, change and configuration management and developed project charter, various related plans.
• Researched CMS Health Care Policies/Regulations related to Medicaid Management MMIS .
• Investigated existing edits/audits, procedure codes, diagnostic codes, coverage, prior approval, referral, eligibility, limitation, and pricing.
• Responsible for test coordination with application test team, which includes test process development, creating test plan, validation thru traceability matrix, executing, monitoring status and activities related to various phases of test including automation requirements.
• Worked on Medicaid Information Technology Architecture MITA n-tier infrastructure project.
• Developed and managed user acceptance test plan, which was the responsibility of the state.
• Created risk based user acceptance test processes, procedures and test cases using risk management concept envisioned which includes impact analysis, risk identification, risk analysis, risk prioritization and risk mitigation.
• Managed stakeholders and users of project.
• Optimized Issue management process leading to substantial time and cost savings.
• Developed documents on risk based reporting process and defect monitoring process.
• Provided quality assurance guidance and feedback on test cases using traceability matrix.

Confidential

Business Analyst / Software / QA / Process Analyst / Project Manager

Responsibilities:

• Led test organization, coordinated testing activities, automation effort and provided guidance and training to Testers and led quality reviews of the test documentation.
• Maintained test database. Worked with overseas virtual team. Managed test laboratory Infrastructure consisting of DB2, Oracle, SQL, LDAP, Web Server and Lotus in Windows, AIX, Solaris and Linux environment, built process and releases.
• Coordinated lab wide system needs, maintenance, capacity, availability, IT assets and IT security.
• Planned and executed Business Continuity and Risk Mgt. Plan testing.
• Coordinated, planned, designed and executed project related to manual and automated test for e-business Web based application like WebSphere Application Server, Portal Server along with a full array of technology service systems like DB2, Oracle, SQL, LDAP, Web Server and Lotus in Windows, AIX, Solaris and Linux environment. Responsible for leading lab wide process analysis in Agile environment.
• Led a team of eight programmers and software development testers. Testing project thru complete SDLC cycle using agile methodology.
• Developed project charter and various project plans and business processes.
• Gathered and managed requirements. Also did change management.
• Executed and monitored project including the closure of project.
• Provided senior level management with reports on problems resolution and test progress.
• Managed Configuration Management System TTT and CMVC for test requirement and defect management.
• Managed multiple worldwide projects related to quality assurance for full array of technology related to desktop PCs.
• Prepared project plan consisting of scope, resources including personnel demands and procurement, task, time/schedule, cost/budget and quality.
• Developed business processes and gathered requirements from customers.
• Led customer survey effort and root cause analysis using Six Sigma methodologies leading to 25 reduction of defects and increased customer satisfaction by 30 . Performed audit and inspection.
• Helped to manage vendor relation, contract negotiation, requirement, staff development plan, audit, support to sales/marketing, legal dept. and training/mentoring along with business development plan.
• Consult with clients and team members to develop requirements, technical solutions to complex business/information problems and prepared detailed design specifications.
• Performed survey, market research and gathered requirements for various software releases.
• Performed ISO and Security Audits. Gathered requirements.
• Performed business analysis simulation.
• Lead internal education initiative and mentoring program.
• Performed customer training.
• Conducted HR duties, i.e. recruitment, performance evaluations, approval of time, etc.
• Architected, designed, coded, inspected, tested and documented application programs.
• Performed resource planning, deployment, scheduling, tracking and provided technical Direction to team members.
• Provided regular status report and performance input to responsible ISO management/audit.
• Worked with QA/testing and other groups to resolve issues. Also led postmortem analysis.
• Worked as a technical expert with clients, analysts, and programmers to develop and test technical solutions to complex business problems, and provided area wide guidance.
• Performed Six Sigma Quality Improvements in various software projects.
• Led technical application development project consisting of team of five software QA engineers and three virtual international teams/business partners.
• Coordinated functional and system verification test and information development for WebSphere and hand held devices. Responsible for test management activities, configuration, change management, process development and reporting.
• Negotiated and managed service level and operational level agreements, Conducted Customer Surveys.
• Developed test plans, test cases and test scripts/procedures from requirement specification and/or client scenarios.
• Designed and implemented improved quality assurance processes.
• Executed test scripts/procedures, validated, documented test results and tracked defects
• Performed functional, system, regression, integration, usability, accessibility, acceptance, migration, and global verification, load, user acceptance, integration and beta testing
• Managed network infrastructure related project.
• Designed and executed system/functional verification interconnect test cases for Ethernet, Token Ring, ATM switches, and routers.
• Configured, managed and troubleshoot SVT network comprising of LAN, WAN, ATM switches, bridges, routers, hubs, and a variety of workstations.
• Monitored and managed network using SNMP/RMON. Analyzed field defects, solved customer's critical problems, identifying procedural and control deficiencies, designed processes and recommended and implemented solutions.
• Designed, coded, unit tested and supported simulator test tools and performed BUILD.
• Provided customer support including oncall call center to clients, which includes problem research, analysis, coding, testing the fixes leading to resolution for NDF/SSP product sets.
• Enhanced customer satisfaction by coordinating and delivering critical patches in a record time and decreasing the APAR Service delivery time.

Skills:

• Software: DB2, SQL, ORACLE, INFORMIX, LDAP, WebSphere App Server/Portal, MS Visio, Web Server, Lotus Notes/Domino, MS Project, MS Office, Access, Excel, TSO, ISPF, CICS, CMVC,Dreamweaver, Fireworks, Flash, Maya, Video/Multimedia/3D Modeling/Graphics Web Design FileNet Management.
• Testing Quality Assurance : System/Functional, GVT, Accessibility, Performance, Usability, User Acceptance, User Interface, Load, Unit testing, Regression, Integration, Risk Based Testing, Load Runner, VMWARE, Automation and Manual Testing. Test Architecture/Strategy, Testing Process Test Planning, Test Case Design, Test case execution, Test Monitoring, Scope Validation, Test and Defect Management, Status Reporting, and Test tools Rational Test Suite / QTP
• Programming Languages/Tools: C/C , JAVA, HTML, XHTML, XML, REXX, Assembler, COBOL, FORTRAN, Basic, PASCAL, PL/X, SAS, SPSS, ASP.NET, SQL, PL/SQL. VB.NET,PHP , Oracle Forms, JAWS, XHTML, CSS and JavaScript, Agile, UML, Metastorm Provisioning Modeling tools, Knowledge Exchange, MATLAB, JIRA, SharePoint and Planview.
• Hardware/Operating Systems: Windows, AIX/LINUX/SOLARIS, VM/MVS/VSE/JCL, IBM Main Frame NetApp F5 VDI and Servers.
• .NETWORKING: Ethernet/ATM Switch, Bridge, Hub, Router, TCP/IP, NetBIOS, IPX, SNMP, RMON, Data Glance, Smart Bits, Frame Thrower, SNA, SDLC, VTAM/NCP. ATM, VLAN, LAN and WAN.
• MISC: Medicaid/Medicare, HIPAA/EDI, Procedure/Diagnostic/ICD Code, Pricing, Claim, Security, Entrepreneurship, Training/Mentoring/Coaching, Help Desk/Call Center, Documentation, Audit, Grant Writing/Patent, Contract/Vendor Management, RFP, Procurement, Configuration, Change, Release, Risk Management, Survey, Availability, Capacity, Business Continuity, Statistical Analysis, Operation Management, Process Management, Prototyping, Data Analysis, ISO, CMMI, DMAIC, TQM, SLA, Process Modeling, BPM, Report Generation, Insurance, Quality Assurance, Sales/Marketing, Story Board, Use Case, DFD, R D, Lending, Credit Card Risk Analysis, and Banking.
• Security Clearance: Confidential Government Top Secret Security Clearance application is on file