Business Analyst/SDLC Documentation/Project Coordinator

Experienced business analyst specializing in requirements analysis and SDLC documentation. Waterfall, UP, Agile and Scrum methodologies. Business Process Re-engineering (BPR). Experience in full life cycle. Provide project coordination, content management and training.
Knowledge of Enterprise Resource Planning (ERP) and Service Oriented Architecture (SOA); multiple platforms, i.e. mainframe, servers, including UNIX; networks, and databases; software development life cycle (SDLC) documentation and ITIL standards; technical communication.

Skills

• Serve as liaison with user and technical project support organization
• Lead JAD sessions and/or conduct interviews to elicit and document requirements
• Conduct detailed analysis; data and process maps; cross-functional flows; use cases
• Work with technical team to produce technical specifications and design documents
• Prepare implementation, maintenance, Operations and DRP procedures and end-user documentation; on-line Help
• Assist testing team by ensuring requirements document can be translated into test plans
• Perform user acceptance testing (UAT)
• Facilitate implementation of new functionality through virtual or classroom training sessions and the development of appropriate documentation
• Prepare executive summaries and presentations
• Assist Project Manager; provide project coordination, tracking, and reporting

Publishing Tools

• Expert in MS Word, Visio, PowerPoint, Excel, Access, Project
• Expert in FrontPage, HTML, Dreamweaver; Adobe Acrobat (PDF & redlining)
• Expert in web site design and content management interfaces (CMS)
• Expert MS SharePoint user; in training as SharePoint 2010 Administrator/Designer

COMPUTER SYSTEMS & SOFTWARE ENVIRONMENTS
Mainframe: IBM MVS TSO ISPF IMS DB2 Assembler Fortran COBOL
Languages: Basic C C++ Java Databases: Informix Sybase Oracle MS SQL
Servers: Sun Solaris HP/UX X-Windows Domino Windows NT Windows Server .NET
O/S: 370/158 3890 OS/390 z/OS UNIX DOS OS/2 Windows Macintosh
Macintosh: MSWord MacDraw Mathtype Pagemaker Excel PowerPoint Persuasion
PC: Windows 1 thru 2003/NT/XP/Vista/7 WordPerfect Pagemaker FrameMaker
Ami Pro Freelance Harvard Graphics CorelDraw ABC FlowCharter RF Flow
Libraries: CMVC SourceSafe Documentum MS SharePoint
On-Line Help: Doc-To-Help RoboHELP OOP: Visual Basic Groupware: Lotus Notes
Graphic: Visio Adobe Photoshop/Illustrator/Redlining PaintShop Pro PhotoDraw Snagit
MS: Outlook Office 3.0 thu 2010 Excel Access PowerPoint Visio Publisher Project
Internet: FrontPage Dreamweaver Adobe Acrobat Pro Captivate HTML XML CSS JavaScript
CMS: WebCT (CMI) MS SharePoint 2007/2010 (Wiki) Portal
CITIZENSHIP
US and Canadian citizen (able to work anywhere in North America)

EDUCATION
B.A.
M.A.

TYRRELL PAGE 2

Confidential, Toronto, ON, Canada (2/2010-4/2012)
Business Analyst

For a consulting service, supported various projects involving proprietary information for external clients seeking new markets. Performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals.
Conducted SharePoint implementation feasibility studies for organizations.
(Internet, MS SharePoint 2007/2010, MS Office 2010, Excel 2010, Visio 2010, PowerPoint 2010, Access 2010.)
Hewlett-Packard (HP), Toronto, ON, Canada (4/2009-11/2009)
Business Analyst/SDLC Documentation
For a pharmaceutical corporation operating globally, supported web-based product development: an Enterprise Resource Planning (ERP) system, with a service-oriented architecture (SOA). Worked with HP developers to gather information for a set of Service Development Plan templates documenting the service’s requirements, functional, and technical design. Included SDLC documentation and ITIL-based checklists.
(MS SharePoint 2007, MS Office 2007, PowerPoint 2007, Excel 2007, Visio 2007; VPN.)
Alberta Infrastructure, Edmonton, AL, Canada (11/2008-3/2009)
Business Analyst/SDLC Documentation/Trainer
For a ministry of the government of the province of Alberta, supported an ERP/SOA system development project for modified COTS software, an off-the-shelf product for programming a web-enabled fiscal/project asset management tool with distributed databases. Included the writing of end-user documents, administrator’s manual and training plan for training technical and end-users of the application; lesson plans and hand-out materials for classroom sessions.
(MS SharePoint 2007, MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003, MS Project; Snagit 8.)
SE Communications, Toronto, ON, Canada (9/2008-10/2008)
Business Analyst
For a consulting service, supported a project involving proprietary information for an external client seeking new markets. Performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals.
(Internet, MS Office 2003, Excel 2003, Visio 2003, PowerPoint 2003, Access 2003.)
CIBC (INTRIA Items), Toronto, ON, Canada (9/2007-3/2008)
Business Analyst/SDLC Documentation
For a banking institution’s Electronic Funds Transfer (EFTS) system, supported an ERP/SOA system development project. Check processing performed in a LAN connecting mainframe, servers and transports; data exchange across Canada over a wide area network (WAN) connecting check processing centers and central bank. Produced technical and training manuals for mainframe and servers; procedures, matrices. Published on intranet.
(TD Portal, MS SharePoint 2007; MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003.)

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Confidential, Toronto, ON, Canada (6/2007-9/2007)
Project Coordinator/Business Analyst

For an electric power distribution company, coordinated two (2) software development projects: new CIS database and GIS-based application for technicians in the field. Liaison between the company’s engineering organization and programming. Managed implementation of new GIS application for paperless tickets and trained users to use the tablet computer’s Adobe redlining tool for “drawing” on a PDF form. Published on intranet.
(MS SharePoint 2007; MS Office 2003, PowerPoint 2003, Excel 2003, Visio 2003; MS Project, Adobe Acrobat for redlining and PDF.)
SE Communications, Toronto, ON, Canada (10/2006-5/2007)
Business Analyst
For a consulting service, supported a project involving proprietary information for external clients seeking new markets. Performed web searches and analyzed company and product data to facilitate recommendations for new venture product development and positioning. Produced studies, reports and proposals. (Internet, MS Office, Excel, Visio, PowerPoint, Access.)
York Region District School Board, Toronto, ON, Canada (4/2002-9/2006)
Elementary and Secondary Occasional Teacher
Returned to classroom teaching. Taught grades ranging from kindergarten through senior high school. (MS Office applications used for classroom preparation and teaching aides.)
Upland Transportation Incorporated, Toronto, ON, Canada (1/2002-3/2002)
Business Analyst/Trainer
For a transportation company, customized software to automate company’s accounts; set-up accounting application (SimplyAccounting); wrote training materials; trained users. (MS Office, Excel, Access.)
IFF, Birmingham, AL, USA (8/2001-11/2001)
Proposal Writer
For an economic development organization, prepared proposals for submission to local government.
UAB, Birmingham, AL, USA (3/2001-7/2001)
Instructional Designer
For the School of Nursing at the University of Alabama, prepared course material for WebCT, the virtual e-Learning platform that enables students to access on-line instruction via the Internet.
SE Communications, Toronto, ON, Canada (11/2000-2/2001)
Business Analyst
For a consulting service, documented a project involving proprietary telecom information. Produced studies, reports and proposals.
BellSouth, Atlanta, GA, USA (9/2000-10/2000)
Intranet Programmer
For BellSouth, the major telecommunications company in the Southern United States, designed and programmed a site on BellSouth’s intranet.

Confidential, Birmingham, AL (7/2000-9/2000)
Business Analyst/Process Analyst

For a major insurance company, supported the network and data transfer organization. Researched and documented file transfers from the enterprise server (mainframe OS/390) to other platforms within and outside the company. Required extensive knowledge of networking (LAN, WAN, Internet).
AT&T Labs, Lincroft, NJ (3/2000-6/2000)
Business Analyst/SDLC Documentation/Technical Writer
For a software development project at the former Bell Labs in New Jersey, worked with the developer of AT&T’s WorldNet e-mail service, a deliverable marketed to external clients. Captured information necessary for Operations personnel, and published Help files (HTML, XML & PDF).
Sonat/El Paso Energy, Birmingham, AL (1/1999-3/2000)
Intranet Programmer/Business Analyst/UNIX & NT Administrator/Trainer
For a gas pipeline operator and energy marketer, researched and documented processes designed to train the company’s IT staff to administer an NT and UNIX client-server production system. Documented network software and disaster recovery procedures; produced network diagrams and rack layouts.
Administered NT & UNIX Legato, a system that backs up data over the network. Operated servers and backup hardware. Developed training materials and trained Operations personnel.
BellSouth, Birmingham, AL (7/1998-12/1998)
Business Systems Analyst/Architect/Technical Writer
For a subsidiary of BellSouth, BellSouth Public Communications (BSPC), a provider of pay telephone equipment and services, researched and documented the company’s “as is” computing architecture and processes. Analyzed infrastructure and Information Technology (UNIX) systems used to process BSPC’s telephony data.
BellSouth, Birmingham, AL (2/1998-7/1998)
Web-Based Technical Writer/Trainer
As a member of the software development project for BellSouth, the major telecommunications company in the Southern United States, provided virtual training for remote users of an X-Windows software product. Analyzed the Regional Ordering System (ROS) software system and wrote Help files (HTML) for the BellSouth Overture project intranet site. Trained members of organization to use X-Windows (UNIX) and MS Windows.
IBM, Atlanta, GA (11/1997-1/1998)
Technical Marketing Writer
For marketing of IBM products and services, created on-line promotional literature.
BellSouth, Birmingham, AL (9/1997-11/1997)
Business Analyst/SDLC Documentation
For BellSouth, the major telecommunications company in the Southern United States, supported the company’s Architecture and Standards organization. Produced specification and design documentation.

Confidential, Birmingham, AL (4/1997-9/1997)
Business Analyst/Technical Writer/Trainer

Supported the BellSouth BRIS organization. Analyzed how various groups within the organization utilized IMS and TSO mainframe applications. Developed an operator guide and a systems manual for the supervisory staff. Trained clerical members of the organization to use mainframe applications.
Document Solutions, Birmingham, AL (4/1996 thru 3/1997)
Business Analyst/Technical Writer/Trainer
In support of software development and marketing for an image-based check processing system (DOS, OS/2 and MS Windows; LAN), developed documentation and promotional material. For the clients’ end-user, developed user and operator guides; on-line Help; Quick Start training guide. Wrote sales literature and marketing brochure. Trained bank personnel to use the software/hardware product (NCR transport).
BellSouth, Birmingham, AL (11/1995-2/1996)
Business Analyst/SDLC Documentation/Technical Writer
For BellSouth, the major telecommunications company in the Southern United States, supported the Regional Negotiation System (RNS) software development project. The RNS application was designed to operate in a UNIX client-server environment. Produced technical documentation and procedures, utilizing CMVC on-line document library.
AT&T GIS, Dryden, NY (12/1994 thru 10/1995)
Project Coordinator/Business Analyst/Proposal Writer
In support of software development and marketing for an image-based check processing system (DOS, UNIX and MS Windows; LAN), acted as liaison between the company’s organizations to create system requirements and specifications; proposals, presentations and marketing literature. Developed end-user manuals and on-line Help to train users.
MCI Communications, Cedar Rapids, IA (1994)
Business Analyst/Technical Writer
For a long-distance telecommunications service provider, produced documentation in support of on-going development of a mainframe billing system (IMS, TSO).
Northern Telecom/IEEE Communications Society (1993)
Technical Writer/Editor
For the IEEE Communications Magazine, published by the leading professional association for the advancement of technology, the Institute of Electrical and Electronic Engineers, wrote/edited a special issue on the telecommunications industry in China. Working with faxed copies of material written by Chinese-language experts, created articles on subjects ranging from the state of the network in-place to descriptions of the latest research in, for example, fiber optics.
Sprint Communications, Kansas City, MO (1991 thru 1993)
Business Analyst/SDLC Documentation/Technical Writer
For a long-distance telecommunications service provider, produced software development (SDLC) documentation in support of Intelligent Network development, specifically for a Tandem-based transport system.

Confidential, Wichita, KS (1990)
Project Lead/Business Analyst/SDLC Documentation/Trainer

For a consulting service, coordinated and documented a UNIX-based software development project. Acted as liaison between the client and development team: worked with the client to gather requirements for UNIX server and mainframe; monitored project to assure that specifications for system were met. Developed training materials; trained and provided support to client’s end-users.
Affinity Systems, Wichita, KS (1990)
Technical Writer/Documentation Specialist
For a software house, produced end-user manuals for a UNIX-based office system in development. Used a workstation to test and document the software.
Boeing Computer Services, Wichita, KS (1980 thru 1990)
CAD/CAM Systems Documentation Specialist/Business Writer
Working in a mainframe environment, in the scientific systems organization for a manufacturer of civilian and military airplanes, was responsible for the design and production of technical documents and training manuals. Established procedures for archiving and delivering documentation to all division. Supported management initiatives as a business writer.

• Worked directly with the technical personnel to collect information.
• Designed, wrote, and produced documents on Macintosh.
• Utilized mainframe to test software and maintain archived data.
• Worked with management to collect information for writing business/corporate communications, white paper (“to be” architecture), standards, disaster recovery procedure (DRP), proposals, inter-company agreements, presentations, and reports.

Confidential, St. Louis, MO (1979 thru 1980)
Technical Writer/Publicist

For a company providing data processing services to finance companies in the continental US, wrote/edited technical and end-user documentation. Wrote promotional literature to advertise the company’s services.