SUMMARY

• BUSINESS ANALYST with 7+ years of hands on experience in business consulting and application development with excellent skills in client interfacing, requirement gathering, user support, problem solving, and documentation.
• Business Analyst with hands on experience in business consulting in health care and application development with excellent skills in client interfacing, requirement gathering, user support, quality assurance, problem solving, and documentation.
• Skilled in determining system requirements and specifications for complex application development projects. Past experiences of leading and interacting with business teams, programmers and technical staff at all levels.
• Experience in creating and maintaining the Requirements definition documents that included Business and Functional requirements.
• Expertise in all the phases of the Software Development Life Cycle (SDLC), Agile Development methodology.
• Experienced in conducting JAD sessions, focus group and brainstorming sessions, reviews, and walkthroughs and customer interviews for various business processes.
• Good understanding of health care industry claims management process, Medicaid and Medicare Services and insurance sector.
• Expert in HealthcarePayersystems - Claims, Billing with backend data mapping, data integration.
• Exposure in creating and analyzing Data Flow diagrams, and Entity Relationship diagrams.
• Skills to track environment build release level at various point in the software building process.
• Possess Project management skills such as time estimation, task identification, risk analysis and scope management and resource management.
• Performed Back-End testing by extensively using SQL commands to verify the database integrity.
• Performed Manual Back-End testing to map the source data to the target data to verify that the data does not get corrupted traveling from front end to the back end and vice-versa.
• Project Management experience, especially in Project Planning, Project Design and coordinating / managing multiple BI and DW projects.
• Have developed standards for data definitions, data element naming conventions, and logical/physical database design for applications and data warehouse development.
• Experience with Facets Application Groups: Claims Processing, Guided Benefit Configuration, Medical Plan, Provider, Subscriber/Member, Utilization Management.
• Good understanding of a Testing process.
• Strong knowledge of Project management skills such as time estimation, task identification, and scope management.

TECHNICAL SKILLS

Methodologies: SDLC, RUP, UML, Agile, Waterfall

Business Modeling Tools: Microsoft Visio, Rational Rose

Testing tools: Mercury Quality Center

Change Management Tools: Rational Clear Quest

Office Tools: MS Project, MS Office, MS Visio

Version Control Systems: Rational Clear Case

Databases: MS SQL Server, MS Access, and Oracle

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Business System Analyst

Responsibilities:

• Involved in Business Analysis and Project Management, Coordinating team members, addressing budget issues and creating test plans according to the Business requirements.
• Worked with the Project Manager to plan and organize the project activities, and also to communicate with other business center mangers and stakeholders of the project.
• Involved with the business partners to define Requirements, determine solution alternatives, and develop high-level designs and estimates.
• Defined and documented vision and scope of the project.
• Met with various groups, including Business Owners, SMEs (Subject Matter Experts) and marketing team, for requirements gathering in Definition Stage.
• Gathered requirements, developed Process Model, and detailed Business Policies.
• Designed Use Cases using UML and managed the entire Functional Requirements life cycle using RUP.
• Followed the RUP methodology for the entire SDLC.
• Involved in writing and implementing Test Plan, and various Test Cases.
• Initiated, proposed, and implemented critical analytical and technical turnkey solutions: extensively increasing the quantitative and qualitative value of the application.
• Completed multiple projects on-schedule and on budget.
• Build and managed a cohesive team to meet Deliverables per project.
• Provided Customer Support as required meeting service level agreements.
• Prepared the Business Workflow using MS-Visio with Input, Output, Pre and Post conditions.
• Enhanced Test Cases and Scripts by adding the Required Functionality as per new Business Requirements.
• Performed Defect Tracking and Bug Reporting using Test Director.
• Worked with clients on the final signing process in the User Acceptance Stage.

Environment: MS Office and Visio, Rational Rose, Rational Requisite Pro, Rational Clear Quest, MS Project, HTML, Windows XP, Oracle, SQL, and RUP.

Confidential, Dallas, TX

Business System Analyst

Responsibilities:

• Work extensively with the users and with different levels of management to identify requirements and develop functional specifications.
• Create Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Facilitate interview sessions and JAD sessions with bank stakeholders, end users, financial services manager and subject matter experts, and identify the needs of the integrated system.
• Perform requirement management using RequisitePro, making requirements available to all team members.
• Integrate RequisitePro with Rational Software Modeler (RSM) to provide all teams visibility and maintain traceability among requirements, Use cases and Change requests.
• Design different UML diagrams including Use case diagram, Activity diagram, Sequence diagram and Collaboration diagrams using MS Visio and Rational Software Modeler.
• Interact with various cross-functional teams on building business use cases and understand expenses and revenue stream.
• Use Rational Clear Case to track changes to multiple artifacts by versioning artifacts, associating requirements specific change requests to streamline the defect/change tracking process.
• Guide the developers with the requirements while they deploy ASP.Net, web forms vendor information using CSS, XML, HTML and ASP.net server controls to create library using features like Dataset, Data reader and Data Adapter.
• Implement reporting tool Crystal Reports for creating reports.
• Estimated efforts required for projects completion accurately and worked effectively within established time frames.
• Utilize internal tools to record work and time properly.
• Model functional requirements using use case models to conceptualize the system. The requirements were leveled at business, system and sub system levels, and requirements were traced to identify missing and/or redundant functionality.
• Document supplementary specifications to highlight the non-functional needs of the system.
• Compile glossary of commonly used terms to be referenced by system users and developers.
• Determine key abstractions of the system and map them to the standard analysis mechanisms for efficient system integration.
• Maintain and monitor project progress and status through MS Project.

Environment: RUP, UML, Rational Requisite Pro, Rational Rose, Rational Clear Case, MS Word, MS Power Point, MS Excel, MS Project, MS Visio, SQL Server 2008

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Gathered business and user requirements from Business owners and SMEs, prioritized the requirements.
• Worked closely with the development team, followed up until it went into production.
• Provided training to all the employees on retail management software.
• Ensure integrity to the availability of data.
• Support organizational goals and directions.
• Provide adequate decision support to the management on timely basis.
• Conducted detailed analysis to maximize economic benefitfor each quarter.
• Identify deficiencies in business systems if any.
• Set up meeting with business owners and vendors.
• Performed monthly forecast, data collection, analysisand reconciliation as requested by management and financial team.
• Export data from CounterPoint V7.5 to Positive Retail Manager version 5.
• Quick in understanding business or technical issues.
• Focus on reducing labor intensive and time consuming activities.

Environment: Microsoft office (Word, Excel, PowerPoint), QuickBooks, Positive Retail Manager V5, Excel(Pivot Tables, VLookup)

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Worked very closely with the project manager, updated from time to time, defined functional and non - functional requirements and created UML diagrams.
• The Data and process flow diagrams for the web bases application for customer support service pages to optimize the process thereby increasing customer satisfaction during the complete support cycle.
• Identified Stakeholder and end-user profiles; Document Stakeholder expectations and initial end-user requirements.
• Elicit, listen, document and validate requirements for the process changes during transfer funds and credit/ debit cards in the form of Use Cases by conducting numerous one-on-one interview sessions with Subject Matter Experts and end-users.
• Organize, Facilitate and Conduct Joint Application Development (JAD) sessions to elicit, specify and gain consensus on Business Requirements, initial storyboard model, system boundary, constraints, scope, and relative priority of each of the requirements for grouping into development iterations.
• Maintaining quality levels with the use of agile development practices such as automated testing, continuous integration, and re-factoring, in addition to regression testing
• Extensively worked with Loan Origination, Risk Management, and Mortgage Lending Servicing; Commercial and Residential mortgage, CMBS, MBS.
• Developed a framework of guidelines, process documents and templates for offshore project execution.
• Requirement Gathering and Analysis, understanding functional needs, creating Systems Requirement Document. Develop Use Cases, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, and other UML artifacts.
• Collected the information about different Entities/attributes and defined the relationships.

Environment: Rational Unified Process (RUP), SharePoint, Rational Test Manager, Windows 2000/XP, Microsoft Office (PowerPoint, Excel, Word), MS Visio, MS Project, HTML, XML, DB2.

Confidential, Frisco TX

Business Analyst

Responsibilities:

• Worked closely with the consulting team to make changes in the application.
• Worked with SMEs to get their feedback about the application usability and worked with the development team to illustrate wireframes and requirements.
• Meeting with Franchise owners to get their requirements and prioritized those requirements.
• Prepare reports daily, monthly and quarterly of sales using Excel.
• Handled customer calls, worked on their issues.
• Managed trainers and trainees according to their schedule.
• Trained new users on POS software.

Environment: QuickBooks, Microsoft office (Word, Excel, PowerPoint), VLookup, Pivot Tables.