SUMMARY

• Over 7+ years of experience as Business Analyst with good understanding of Business Requirements Gathering.
• Good experience in, Process Analysis and Process Improvement.
• Sound experience in Business Analysis techniques and creating business analyst deliverables like Business Requirements documents, Functional Requirements Documents, Confidential Analysis documents.
• Well experienced in Impact analysis, Use case Documents, User Stories, Project Change Request Documents, Scoping Documents, Backlogs and Data Mapping Document.
• Over 3 years of experience in SDLC based projects.
• Over 3 years of experiencein Agile based projects.
• Experience in working in E - commerce, Healthcare, Airlines (aviation), Finance, Non-profit and Retail industries.
• Experience with environments that employed OBIEE, SOA, Web services, APIs, Content Management System (CMS)POS and SOW.
• Good working experience on Multiple System Integration projects.
• Good experience on Web, iOSand Android mobile application projects.
• Familiarity with compliance such as HIPAA, PCI, SOX etc.
• Hands on experience in writing SQL Queries to validate data in the tables (Databases).
• Experience in creating mock-ups and prototypes.
• Experience in creating Test plans, Test cases, Traceability matrix and managing defects.
• Extensive documentation experience creating training manuals and best practices manuals.
• Experience in working with Off Shore Team.

TECHNICAL SKILLS

Business Analysis: MS Office (Word, Excel, Powerpoint, Outlook, Project, Visio)

Reporting: OBIEE (Environment), Tableau

DBMS: Oracle, SQL Server, MS Access

Mockups: Axure, Balsamiq

Quality Assurance: HP Quality Center, JIRA, Atlassian Bonfire

Flowcharts: E-draw, Visio

SCRUM: Mingle, Scrum Pro

Off-shore team: Web-Ex, MS Communicator, Skype

PROFESSIONAL EXPERIENCE

Confidential, Franklin, TN

Lead Business Analyst/Junior Project Manager

Responsibilities:

• Enabled automation of claim processing so as to reduce the inefficiency that comes with manual processing.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and tech lead.
• Identified and analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Enabled Change management from Waterfall to Agile.
• Involved in requirement scoping and identifying high priority requirements for implementation.
• Developed Use Case diagrams by analyzing the business process to describe system interaction and functional requirements of the system.
• Created Wireframes and developed prototype of the Graphical User Interface (GUI) and demonstrated to the stakeholders and business users and took feedback from them.
• Worked closely with Developers for integrating the data from different databases for analyzing and reporting the data, and loading into the new system in the required form.
• Successfully administered user, user groups, and scheduled instances for reports in Tableau.
• Collaborated with DBAs to perform data mapping using MS Excel and executed complex SQL queries to filter data from the MS SQL database.
• Reviewed queries that were automatically built by Tableau and edited them as and when needed along with writing basic custom SQL queries to extract data from various data sources into the BI tool, Visualization tool, and Excel reports.
• Tracked defects in Quality Center and worked with QA team to resolve defects.
• Prepared UAT test cases created a list of UAT users and conducted UAT along with them.
• Provided live support and training for the end users.
• Worked with compliance on the Terms and conditions that needed to be added to the existing document based on the added functionalities.

Environment: MS Office Suite, MS Project, Tableau, MS SharePoint, MS Visio, SCRUM, MS SQL, Business Objects, Quality Center.

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans
• Followed Agile methodology organized and driven daily scrum meetings; wrote meeting minutes and sent it to the team for review
• Met with the Business/ Product owner to groom User stories.
• Worked with the product owner to prioritize the product backlog.
• Facilitated Sprint Planning meetings to detail out the work estimation time.
• Lead Daily standup meetings and updated the burn down chart.
• Worked with production staff to identifyand map detailed current processes identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Responsible for communications between Project Team and other related departments and involved in content management/ Change control and Version Management
• Lead client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process.
• Using PL/SQL, generated reports out of SSIS and SSRSworked with technology to refine those reports
• Analyze and design Use Case diagrams, Sequence diagrams, Business Objects, Domain Object Model, and Visio to depict process flows and PowerPoint presentations.
• Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.
• Acted, as a resource in understanding how IS systemscarried out business functions and assisted in ensuring timely and effective implementation.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Tracked project status using JIRA / Scrum Board.
• Tracked defects using JIRA/Eventum.
• Worked with Project Manager on Risk Mitigation Plan
• Involved in developing the test strategy and designed User Acceptance Testing.
• Helped developed QA Test plans for Functional, Integration and System Testing.
• Used Test Director to maintain test cases and test scripts.

Confidential, Jersey City, NJ

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Performed Confidential analysis to compare the existing system with the proposed system and documented new requirements and features.
• Developed Business Requirement Document (BRD) and Use Cases Specification/Document for various Use Cases.
• Involved in creating Functional Requirements Document(FRD) and translating them to technical specifications
• Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams, based on UML Methodology using Rational Roseand MS Visio.
• Daily involvement with the Agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Involved in creating Software Requirement Specifications (SRS)/Functional Specification Documents (FSD).
• Responsible for converting the business requirements into functional and non-Functional requirements.
• ConductedJAD sessions for communicating with the all Project directors and stakeholders and created processWorkflows, Functional Specifications and project initiation artifacts.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Conducted peer review meetingsperiodically to keep track of the project’s milestones.
• Designed and implemented basic SQL queries for QA testing and report.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT).

Confidential, Northridge, CA

Business Analyst/Process Analyst

Responsibilities:

• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Analyzed and designed current business processes and proposed solution for business process re-engineering throughout the process mapping lifecycle.
• Played a major role in database design with the help of FSD (Functional Specification Document) and BRD (Business Requirements Definition) documents.
• Being a Scrum team member, assisted team with making appropriate commitments through story selection, size and task distribution.
• Incorporated User Stories in different release plans for the sprints in Scrum process.
• FacilitatedJAD sessionsto collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Asked detailed questions and noted the requirements to understand business rules,business process, businessflow, stakeholders, and follow the SDLC standard of the business in project meeting
• Performed Data Analysis of existing data throughSQL.
• Worked on creating Functional Specifications and designed Use Cases using UML and managed the entire functional requirements life cycle.
• Utilized Agile software development methodology SCRUM as a lightweight process we used to manage and control software and product development.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Communicate progress with Product Owner and Project Executives
• Worked to createData MappingDocuments and worked with business to write transformation rules through SQL.
• Created and maintained theRequirements Traceability Matrix (RTM).
• PerformedGap Analysis to ensure the changes to existing systems are well documented for developers and are communicated clearly to the business from a smooth roll-out and user training perspective.
• Created test scripts and conducted Functionality, Security, Positive, Negative, Browser Compatibility, Data driven andUser Acceptance Testing (UAT).
• Worked with team members in development ofTest planand Test Cases based on Business Requirements and Required Documents.
• Worked intensively with the team QAs and was involved in creating Unit/Functional Testing scenarios and Integration testing for database testing.

Confidential, Kansas City, MO

Business Analyst

Responsibilities:

• Liaison between stakeholders, system users, clients and managers, software development team and the QA Team to gather requirements.
• Prepared FRD (Functional Requirement Document) and BRD (Business Requirementsdocuments).
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessionswith end-user/clients/stake holders and the IT group
• Documented the Functional Specifications Document (FSD) using UML.
• Work closely with PM and SMEs to audit existing system and prepare documentation for it.
• Designed and developed project document templates based on Agile/Scrummethodology.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME’s
• Prepared presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress
• Organized requirements gathering work sessions with application users and translated the results into use cases, activity diagrams, web page mock-ups and recommended the system changes on existing applications
• Managed requirements through Requirements Traceability Matrix (RTM)
• Major task included Confidential Analysis to determine deltas between existing system and proposed claims processing system to facilitate enhancement
• Developed prototypes and screen mock-ups using MS Visio to facilitate interactive discussions with stakeholders and developers
• Conducted User Acceptance Testing (UAT) with stakeholders and system users to uncover latent defects in the system. The defects were corrected and verified through a new cycle of regression testing
• Delivered and maintained extensive documentation for future extensibility of the system

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Gathered and analyzed functional requirements for initial setup.
• Documenting business processes and translating them to functional specifications.
• Assisted the Mobile Apps team with their Android based builds.
• Worked on iOS and Android mobile application projects.
• Worked to create business, functional and application requirements for mobile app.
• Initiated comparative analysis between business and end users to target mobile devices supported by the client.
• Analyzed the problem domain, specified features, developed the project plan, and risk analysis.
• Performed Confidential Analysis of the As-Is and To-be processes to identify and validate requirements.
• Documented Business Requirements, System Requirement specifications, Project Status report as per the specification.
• Facilitated Joint Application Development (JAD) sessions.
• Accountable for managing traceability from scope specifications within Requisite Pro
• Set up technical requirements for text alerts that should be established that are selectable at the user’s option to notify managers for mobile app.
• Used RUP with most of the supporting tools, which automate large parts of the process that are used to create and maintain the various artifacts such as visual modeling using UML through Rational Rose.

Confidential, Dallas, TX

Business Analyst/ Quality Assurance Analyst

Responsibilities:

• Created RACI charts for resource allocation and manage expectations.
• Established and managed a common SDLC (System Development Life Cycle) process for all regulated system development/procurement, review regulated documents (SOPs, Policies and Procedures)
• Lead JAD sessions for mid sized and large groups of business users, SMEs and legal experts.
• Conducted one on one meeting with SME’s to document AS-IS process flows prior to requirement gathering.
• Lead meetings with stakeholders and application SME’s to document Functional Requirements
• Initiated the BA forum on a bi-weekly basis, where objective is to discuss current projects and any dependencies in scope.
• Created project plan using MS Project, which showed critical path, task interdependencies, overlaps and resources assigned to each task.
• Developed BRS based on requirements captured from JAD sessions.
• Utilized SharePoint to communicate effectively with the team.
• Created AS-IS and TO-BE process flow diagrams (for Confidential -Analysis)
• Worked with downstream system owners to create impact analysis document
• Analyzed business requirements and business process, created Process Models based on it.
• Involved in developing test strategy and test plans to ensure that test cases reflects user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Monitored client expectations through client involvement and communication throughout the life cycle of the project.
• Educated clients and other stakeholders and end users on the benefits and risks associated with the project.
• Created Use cases for the FSD.
• Responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD) and final Design Document.
• Developed Traceability Matrix based on FSD
• Trained Business Users on new functionality and helped in conducting UAT
• Created and Maintained bug tracking spreadsheet on SharePoint to capture and track functionality and software bugs
• Updated and presented weekly dashboards to management
• Performed Unit Testing, Integration Testing and Build Verification Testing (BVT)
• Used SQL scripts to verify back end data.
• Wrote and executed detailed test cases and logged defects.
• Worked with each Iteration and successfully deployed the final product.