Seasoned analyst with 17 years of Information Technology experience in the public sector. Currently acting as a business analyst for South Carolina's Child Support Enforcement System / Family Court Case Management System / State Disbursement Unit CFS Project. Previously performed as a senior quality assurance analyst for the testing of property and casualty insurance systems. Responsible for developing a test automation strategy to assist with testing Florida's Child Support Automated Management System CAMS . Actively participated in requirements gathering sessions and user acceptance testing for CAMS. Experienced in software development, performing as a lead developer for the Florida Driver's License Information System.

Languages

• Job experience: ASP, COBOL, HTML, JavaScript, Uniface, Unix Kornshell, Visual Basic
• Classroom training: C, Java

Software

• Database: IBM DB2, Microsoft SQL Server 2008/2012, Microsoft Access, and Oracle
• Testing Tools: HP Quality Center, HP Quick Test Professional, Team Foundation Server, Visual Studio 2012
• Testing Platforms: Client/Server, Mainframe, Java, SAP, VB.net , Web

Business Analyst

Confidential

• I am currently working as a contractor for South Carolina's Department of Social Services. I am participating in the assessment of the automated child support system that was developed for the state by HP prior to the termination of the contract between the two parties. I am helping to assess the state of the application and the level of effort needed to complete the system. I review requirements and functional specifications to determine if there are any gaps in the design. I review documented defects and change requests to determine the components affected by the change and estimate the level of effort needed to test the completed product. I have executed a sample of the functional and system test scripts to determine whether the functionality reported to be completed actually works. Reviewed existing test documentation to determine changes needed to the process. Co-authored a draft version of an automated test plan for regression testing and provided estimates for creating automated test scripts related to critical business processes. Participated in a Proof of Concept for the redesign of the interfaces by creating and executing test scripts. Provided workflow documentation for SMEs and provided one-on-one training on using the system.

2012 - 2013

Confidential

• I served as a system tester for the state backed property insurance company. Performed system and regression testing activities for a development team that maintained several applications including the Claims Tracking System CTS . Developed testing strategies for development projects. Used HP Quality Center to create and execute test cases. Created test documentation reports. Worked with business analysts and stakeholders to understand business and system requirements. Reviewed requirements documentation to ensure the requirements were testable. Worked as a member on cross-functional teams to ensure business requirements were satisfied. Executed SQL queries to verify the accuracy of data stored in the database. Provided status reports to project managers. Provided time estimates for the completion of testing activities. Notified management of potential project delays.

Systems Project Consultant

Confidential

As a business analyst for the CAMS test management team, I developed a test automation strategy for the testing teams that involved the use of HP Quick Test Professional and Quality Center. Reviewed change requests to determine system impacts. Conducted research to provide input for impact analysis. Assisted in the development of testing procedures for the business analysts. Performed administrative activities for HP Quality Center including maintaining and monitoring user access. Used HP Quality Center for test management activities including the creation of test scenarios, execution of test scripts and documentation of defects. Created and maintained custom Excel reports in HP Quality Center using SQL and Visual Basic. Assisted business analysts with issues related to HP Quality Center. Created test metrics reports for the project management and quality assurance teams. Created automated test scripts using HP QuickTest Professional. Participated in presentations for the federal certification of CAMS.

Operations Review Specialist

Confidential

• Acted as a liaison between business process managers and IT staff. Met with business process managers to gather system requirements. Met with IT staff to discuss system enhancements and corrective maintenance requests. Prepared project requirement documentation including project requirement lists and business blueprints. Developed project testing strategies and managed testing activities. Created test scripts based on functional specifications and/or business requirements. Created automated test scripts using HP Quick Test Professional and Excel. Used HP Quality Center for test management activities including the creation of test scenarios, execution of test scripts and documentation of defects. Created custom Excel reports in HP Quality Center using SQL and Visual Basic. Coordinated acceptance testing efforts with internal and external entities. Performed software testing for an SAP web-based application and a mainframe application. Reported, documented and tracked defects to resolution. Maintained project plans using Microsoft Project. Created business process diagrams using MS Visio. Provided time estimates for project completion to management and notified management of delay. Prepared project implementation reports after acceptance testing was complete. Performed production verification activities after implementation. Created and maintained functional specifications. Assisted in the training of business analysts and testers on the use of HP Quality Center.

Systems Project Analyst

Confidential

• Performed as a lead developer for the Florida Driver's License Information System FLDIS . Met with business process managers to gather system requirements. Issued assignments to developers to analyze user requests and then validated the accuracy of the analysis. Issued coding assignments to developers. Created and executed test plans to ensure assignments were correct and completed on schedule. Created and maintained computer programs using Uniface. Created stored procedures for Solid database. Created and executed SQL scripts against Oracle database to produce ad hoc reports. Analyzed requests for modification to the system. Researched and corrected application defects. Facilitated the resolution of defects found during user acceptance testing by the business analysts. Prepared user manuals and technical documentation for each release. Coordinated the migration of software into the Production environment with the Systems team. Verified the successful migration of all software changes to Production for each release.

Computer Programmer Analyst I / Programmer Analyst II

Confidential

• Performed as a computer programmer for the Florida Driver's License Information System FLDIS . Issued coding assignments to other programmers and verified they met user requirements. Analyzed requests for modification to the system. Developed and maintained computer programs using Uniface. Debugged and tested computer programs. Researched and corrected application defects. Provided technical support to end users.

Computer Programmer Analyst

• Developed web-based application using FrontPage, HTML, VBScript, JavaScript and ASP for the Federal Authorization Management System FAMS . Documented issues and action items during JAD sessions for the new Roadway Characteristics Inventory system RCI2 . Assisted in identifying requirements based on JAD sessions. Designed, developed and maintained an Access database to track issues and action items. Assisted in the development and execution of unit and system test plans. Produced system documentation in the form of user manuals and help screens. Created and executed SQL scripts against DB2 database.

Computer Programmer / Programmer Analyst I / Programmer Analyst II

Performed as a computer programmer for the Florida Real-Time Vehicle Information System FRVIS . Attended meetings with customers to gather business requirements. Issued coding assignments to other programmers. Analyzed requests for modification to the system. Developed and maintained computer programs using COBOL, Uniface and Kornshell. Created and executed SQL scripts against Oracle database to produce ad hoc reports. Performed unit, integration and system testing. Researched and corrected application defects. Provided technical support to end users.