SUMMARY

• Expert in business process re - engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Skilled in project and requirement management methodology to work and coordinate with Program management and PMO. Familiar with quality compliance, industry process standards ISO, CMM & Lean.
• Accomplished in Requirements Gathering, Elicitation, Interviews, User meetings, Questionnaires, and Joint Application Development (JAD) session on analysis documentation for Project Management covering Business Case, Requirement Management Plan, SRS, FRD, BRD, and Project Archives.
• Adept in managing multiple complex requirements in fast-paced environment, balance priorities, research, analyze and evaluate information gathered from multiples sources, reconcile conflicts to organize and present the technical and business solutions with all levels in the organization and multi-stakeholder projects.
• Expertise in business analysis, risk management and financial analysis skills providing successful liaison services between business and technology.
• Proficient at creating and transforming the process and business requirements into solution and software requirements with business models using UML diagrams in Rational Rose and MS Visio for BRD.
• Experienced in STLC coordination with functional testing plan, scenarios and test cases and defect tracking covering Black Box, Smoke, Integration, System, Functionality, and UAT.
• Efficient in banking domain process and requirements in Personal Banking, Lending with exposure to Wealth Management, Capital markets, Credit Risk management and Securitization.
• Highly efficient and organized with time management and multi-tasking skills for project objectives.
• As demanded in projects, worked independently and within a team environment to meet project deadlines.

TECHNICAL SKILLS

Methodologies: RAD, RUP, UML, XP, OOP, Agile.

Analysis & Modeling: Interviews, Group Discussion, Facilitation, Use Case, Process Mapping, Workflow & Data Models and UML, Axure Pro, SnagIT, Rational Rose

Testing tools: Mercury Quality Center (HP QC), Rational Clearquest, Bugzilla, Mantis, and JIRA.

Requirement Tools: Enterprise Architect, Requisite Pro, ClearCase, ClearQuest, Doors, MS Suite, MS Visio, Borland CaliberRM, Quality Center.

Document Management: Microsoft Share Point, eROOM, Open Text

Databases: MS Access, SQL Server 2008/2012.

Hardware Environment & O/S: Confidential Mainframes, AS400 Unix, AS 400, Windows NT2000/XP/7/8, Windows 2003 Server, VS Studio 2008/2012

Project Management & Process Tools: Rational Unified Process (RUP), Agile, Waterfall, Rapid Application Development (RAD), Joint Application Development (JAD), SCRUM, Extreme Programming (XP), SDLC, Workflow and MS Project

Reporting tools: Crystal Reports, Business Objects.

Languages: Intermediate VB JavaScript, CSS.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential

Responsibilities:

• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Gathering data from multiple sources and developing daily, weekly, and monthly reports to assist in the analysis based on SOW and migration and improvement of operational efficiency and standardization.
• Converting business requirements into detailed report specifications. Creating spreadsheets and generating reports on an ad hoc basis that are used throughout organizations for planning, performance, and process definition.
• Conducting feasibility studies to identify opportunities for modifications to business systems and processes. Acting as a liaison between the management, the IT department, IT vendors and clients in implementing the modifications.
• Validated technical designs created by IT developers against functional specifications.
• Monitoring and reviewing key performance indicators to identify emerging issues to make change recommendations and support responsive initiatives. Scheduling and forecasting to ensure staffing levels are sufficient to cover anticipated business volume.
• Building and maintaining relationships within the organization, clients and vendors to ensure seamless operation of the program.
• Helping and consulting with team members in resolving complicated problems related to new development, production support and testing.
• Involved in creating, executing and updating Test Cases based on application reporting requirements and enhancements for Smoke, Regression, System and User Acceptance Testing (UAT).
• Utilizing and managing HP Quality Center for Test documentation, Test data and Test Cases to validate, monitor and generate reports.
• Identified the bugs/defects and communicated to the developers.
• Created SQL queries for test cases based on the design and data model diagrams.
• Managing Test documentation in HP Quality Center

Environment: SCM SAP, SOA, Web Services, ETL, SharePoint, MS Projects, MS Visio, MS office 2010, POS, RFID, Java, HP ALM / QC with Agile development.

Business Analyst

Confidential

Responsibilities:

• Interacted with clients and vendors to finalize the Business Requirements for the application and coordinated for project documentation for Business case, SOW and project schedules and scope.
• Performed the Requirement Analysis and documented the requirements using HP QC/Test Director.
• Closely interacted with SME to understand application functionality, navigational flow and consulted with end-user requirements.
• Produced the visual models for the application using Rational Rose to create UML Diagrams.
• Created data mapping document for the project to map the data from source feeds on to the target repository.
• Analyzed and worked with SME to create conceptual, logical and physical data model
• Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
• Facilitated weekly meetings with the review teams to continuously improve the QA process.
• Conducted walk-through presentations with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Analyzed system requirements, developed detailed Test Plan, Test Cases, traceability matrix and for testing the functionality, GUI with security and performed UAT validation.

Environment: Windows NT 4.0, ASP, MS Office, MS Projects/Visio, Visual Studio, SQL Server, RUP, XML, Test Director/HP QC, ETL, Win Runner, CRIMS and Rational Tools.

Business Analyst

Confidential

Responsibilities:

• Multiple Projects (CRM, Manufacturing, Enterprise Document Management, Web Applications)
• Planned and developed project requirements for multiple organization areas for manufacturing, E-Commerce and Web applications.
• Assisted in scope, feasibility study, project documentation for multiple project categories based on customized project methodologies based on Waterfall, RAD, Prototype and Agile.
• Developed Requirement plan and managed state models to document gaps to validate and develop project scope document with audit control process for CRM business requirement plan with Enterprise Document Management System.
• Elicited, collected, analyzed business and process requirements for SOW on project requirement and development cycle for solution and functional requirements.
• Formulated and developed user requirement mind maps, work flow, use case, process and state diagrams with wireframe prototypes/screen mock-ups for BRD and sign off.
• Conducted JAD, and requirements gathering sessions for Corporate Resource Planning (CRP), Customer Relationship Management (CRM) process and business solutions.
• Performed walk-through and reviews with business stakeholders and developers to understand and validate the process and requirements.
• Prioritized business and systems problems; analyzed process issues and conducted impact analysis.
• Created user scenarios, UAT test plans, test cases conducted and coordinated UAT process with for user acceptance and sign off.
• Coordinated and assisted in internal project documentation with customization of SDLC in project management.
• Worked on internal project and service request solution to analyze SOW and SLA process documentation to implementation to control, monitor the project delivery and maintenance.

Environment: Windows 7, MS Projects, MS Visio, SQL Server 2012, Visual Studio 2012, MS Office 2012, MS Visio, SnagIT, Xmind, QuickBooks 2012/13, QXChange, BugZilla

Business Analyst

Confidential

Responsibilities:

• Developed and assisted on documents generation for Project Management, Stakeholder analysis, RACI matrix, Business Requirements, Solution and Functional Requirements with Use Cases.
• Conducted requirement gathering sessions with the business stakeholders to understand the scope of the project.
• Utilized RUP to configure and develop process, standards, and procedures.
• Documented the requirements gaps with state diagrams and traceability matrix to represent project scope document for the various project initiatives to validate the SOW with vendors.
• Performed walk-through with the business and technology teams to provide an overview and validation of the requirements for client sign off before publishing the requirements
• Worked with the testing team to clarify the expected results of any requirement as need demanded.
• Supported the test team to prepare the test data required for testing. Prepared the UAT /BAT plan and test cases with documentation.
• Performed the user acceptance testing and participated in user at call center. Exposure to maintenance with day 2 and maintenance contract service plan with vendor.
• Obtained the sign off on the test results from the stakeholders analyzing requirements and specifications based on rewriting of insurance product definitions and process rules engine.

Environment: Windows NT 4.0, SharePoint, MS Projects, MS Visio, SQL Server 2012, Visual Studio 2012, MS Office 2012,, MS Visio, BugZilla.

Business Analyst

Confidential

Responsibilities:

• Elicited and Gathered business requirements from the business stakeholders.
• Worked on several projects involving Credit Counseling, Proposal and Bankruptcy that required interface with Enterprise & Document Content Management and operating credit & cost ratio using RAD and prototype.
• Created the scope document of the project, captured state and documented gaps for converting business requirements into executable functional requirements.
• Generated functional specifications, business requirements analysis, flowcharts and process maps.
• Crafted use cases for the functional scenarios of the solution specifications.
• Obtained sign offs from the stakeholders for the business and functional requirements documentation
• Interfaced with technical leads, programmers and with business stakeholders across the three main divisions of the business.
• Recommended management in standardizing Web applications by preparing GUI standards and recommending alternatives for in corporation in phased, iterative manner.
• Supported and conducted walk-through and reviews of the requirements with technology team and stakeholders.
• Coordinated and supported the QA group in STLC covering the requirements to complete testing.
• Obtained sign off on the test plan, test cases, QA results, UAT with day 2 & SLA support coordination.
• Implemented a variety of projects on Windows-based client-server suite.

Environment: Windows NT, AS 400, Visual Studio 2008, MS Projects, MS Visio, SQL Server 2005, MS Office, Rational, RUP, UML, Doors, Mantis.