SUMMARY

• 7+ years of professional experience as a Business Analyst in Insurance - Property & Casualty, Reinsurance and Banking domain
• Experience working in all phases of Software Development Life Cycle (SDLC), and using industry standard methodologies like Rational Unified Process (RUP) and Agile.
• Extensive experience in working with Claim Center and Policy Center of Guidewire Insurance Suite.
• Expertise in documenting interfaces, including UI, Application and Web.
• Expertise in collaborating with Product Owner, to do tasks like:
• 1. Transforming Business case, High- Level requirements into Product backlogs
• 2. Calculate ROI and prioritize Sprint backlogs
• Worked in close proximity with Business users, project stakeholders, Subject Matter Experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications.
• Experience in conducting Gap Analysis, in depth knowledge of the AS-IS and TO-BE business processes
• Excellent documentation of Business Requirements gathered using Interviews, Brainstorming Sessions, Surveys and Questionnaires; Evaluating Data Sources, Translating Requirements into Specifications and Application Design
• Design, documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS)
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, SMEs and other project stakeholders
• Good understanding of diverse types of risks such as market risk, credit risk, interest rate risk, counter-party risk, liquidity risk, operational risk, inflation risk, and systematic risk
• Competent in creating Unified Modeling Language (UML) diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD), Data Flow Diagrams (DFD), and Flow Charts (FC)
• Highly proficient in the use of SQL and Relational Databases for querying and reporting purposes
• Facilitated Change Management and Conflict Resolution at various stages of the project life cycle by streamlining communication among the project stakeholders and interacting with Change Control Board
• Expert in Tracking and Managing the requirements using Requirement Traceability Matrix (RTM) that links and controls numerous artifacts produced by several teams across the deliverables of the project
• Assisted QA team in generating test plans, test scenarios, test cases, and managed complete defect tracking life cycle using various defect tracking tools
• Involved in Pre-Production activities to make sure Go/No Go call is smoothly taken as a critical metric of stability of the system before Production
• Strong ability in thoroughly documenting User Manuals after subsequent releases and conducting User Training Workshops and Knowledge Transfer Sessions to familiarize the users to the application changes
• Excellent analytical and problem solving skills; listening, oral, and written communication/presentation skills with strong ability to influence people at all levels and in various functions.

TECHNICAL SKILLS

Requirements Management Tools: SAP PowerDesigner, Rational Rose, IBM Rational DOORS, Requisite Pro:

Methodologies: RUP, Agile, Scrum:

Languages: SQL, UML, XML, HTML, Java:

Business Modeling Tools: Smart Draw, MS Visio, Prototyper, UML 2.0:

Project Management Tools: MS Project, MS Office Suite (Word, Excel, Powerpoint, Access):

Defect Management Tools: Bugzilla, SILK Central, Jira, HP Quality Center, Load Runner:

Databases: IBM DB2, SQL Server 2000, MS Access, Oracle:

Operating Systems: Windows 8, Windows 7, Vista, XP, Windows 95/2000 and MS-DOS:

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, NC

Business Analyst

Responsibilities:

• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC)
• Performed as a liaison between Stakeholders, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
• Successfully led the JAD sessions, which helped as a conflict-resolving tool. Conducted elicitation sessions such as brainstorming, and focus group session to build user-stories based on their interest regarding business.
• Closely worked with and supported Product Owner to manage product backlog from user-stories.
• Assisted Scrum Master to facilitate scrum meetings such as Sprint Planning meeting, Daily Scrum meeting, Sprint Review meeting, Sprint Retrospective meeting, and Backlog Refinement meeting.
• Experience in agile team to ensure all team member to understand business need.
• Worked closely with developers in agile team to advice on business details.
• Collaborated with the development team in making “working prototypes”.
• Prepared the sprint backlogs from Sprint Planning meeting to identify and monitor the activities performed in the time-boxes
• Created User Interface Documents (UID) of prototypes and wireframes to help designing user interface.
• Created burn-down chart to monitor the completion of work within the time-boxes.
• Walkthrough sessions with development team and QA team to understand the business requirement clearly
• Organized Knowledge Transfer (KT) sessions with QA team to ensure that the QA team understands the requirements.
• Worked with quality control teams to develop test plans, test cases and test scripts based on functional performance criteria and usability.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.
• Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
• Used SQL during the testing phase to verify and validate that the correct information is being provided.
• Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.
• Worked closely with PM during RACI review process and release management for seamless integration.
• Fully engaged in product release and deployment to end-users after successful development and testing of the product by preparing the training material.

Environment: Agile (Scrum) Methodology, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint), SnagIt, HTML, SQL, .NET, Guidewire Insurance Suite

Confidential, PA

Business Analyst

Responsibilities:

• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC)
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business Process Automation and incorporated them in the future TO-BE system design to perform Gap Analysis
• Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Conducted stand-up meetings to provide a status update to the team members.
• Actively participated in, group and individual based, problem solving and decision making throughout the different phases of Agile. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Wrote SQL statements to extract data from the tables to validate data flow
• Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
• Worked closely with the QA team in defining defects and planning necessary test cases for resolving the defects within the given time box.
• Worked closely with the QA Team and played a key role bringing in best practices of test driven development in an agile environment.
• Administered User Acceptance Testing (UAT) to ensure that insurance agents can use application with ease.
• Actively took part in Post Production Validation (PPV) and performed smoke testing for critical features.
• Prepared thorough user manuals and conducted extensive agent training sessions.

Environment: Agile, SAP PowerDesigner, MS Office (Word, Excel, PowerPoint), Quality Center, Windows 2000/2003, Java, Oracle 10g, PL/SQL, XML

Confidential, CT

Business Analyst

Responsibilities:

• Actively involved in brainstorming and JAD sessions with the stakeholders in order to identify all thebusinessrequirements for project development.
• Successfully performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), both personal and commercial, and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Dexterously managed the requirements (Businessas well as Functional requirements), performed requirements analysis along with the creation ofUse Case Scenarios. Modeling of thebusinessand application using Rational Unified Processing (RUP) and Unified Modeling Language (UML).
• Primarily responsible for Documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process for capital asset andbusiness owner insurance - commercial lines.
• Developed Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
• Worked with the Project Manager on various Project Management activities like keeping track of Commercial line modules, Project Status, Deadlines, Environment Request, and Compliance Issues.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and Configuration Management and Version Control using Rational Clear Case.
• Developed exceptions report which were then submitted to project lead and stakeholders on a regular basis (for both P&C commercial lines).
• Constantly worked with the development team to make sure that they understoodthe user requirements for P&C insurance and that the system developed met those requirements.
• Actively participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Incessantly involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Environment: RUP, Windows, MS-Visio, Rational Rose, EXCEL, UML, DB2, TARSAS, POINT IN

Confidential

Business Analyst

Responsibilities:

• Identified the areas for improvement by reviewing and analyzing the existing online portal systems.
• Assisted senior business analysts in performing GAP analysis and documenting the Business Requirements. Functional Requirements and Non-Functional Requirements into Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Designed and developed Use Cases, Sequence and Activity Diagrams using UML.
• Created wireframes and prototypes of the new web interfaces to communicate the ideas to the business users and the management teams.
• Worked closely with the UI design and development team to ensure viability of new features to ensure proper functionalities of the complete system.
• Coordinated with project manager on project activities like preparing timelines for project delivery.
• Actively assisted senior business analyst in preparing test cases and test scenarios and working closely with testing team to resolve outstanding defects.
• Worked on Billing and Cycling.
• Created UAT Test cases and assisted senior business analysts in conducting UAT tests.

Environment: Rational Unified Process (RUP) Methodology, Microsoft Visio, Microsoft Office Suite, XML, SQL, Java, Oracle