SUMMARY

• Over 8+ years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• Expertise in all phases of Software Development Life Cycle (SDLC) including inception, elaboration, construction and transition. Object - oriented Analysis and Design, Rational Unified Process (RUP) and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction, and Transition.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio and Rational Rose.
• Experience in conducting / participating in JAD sessions for project definition involving analyzing requirements, creating prototypes, user interface.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Skillful in using automated tools like Rational Clear Case, Rational Clear Quest, Rational Rose, Requisite Pro, Doors, and MS-Visio.
• Proficiency in Waterfall and AGILE methodologies.
• Adept in RDBMS such as Oracle, MS SQL Server and MS Access and also skilled at writing SQL queries and Stored Procedures.
• Excellent organizational, interpersonal, verbal and communication skills
• Managed detailed project plans which included; resources planning, tasks planning, budgeting, milestones set-up, and performed Gap Analysis, Impact Analysis, SWOT Analysis, Cost Benefit Analysis and Risk Analysis
• Involved in training of end users. Documented Training Manuals for new product release.
• Facilitated JAD sessions with Stake Holders, End-users, SME’s, Project Manager, QA team and Developing Team.
• Worked on projects based on E-commerce, ETL Data Ware House, Web sphere, JAVA portals.

TECHNICAL SKILLS

• Agile/ Scrum
• JAD/RAD
• RUP
• Waterfall
• Microsoft Visio
• Rational Suite
• ERWIN
• Structured Diagram
• Behavior Diagram - Use Case
• DFD
• Swim Lane
• ERD
• Window
• Linux
• Sun Solaris
• MS Word
• MS Excel
• MS Power Point
• MS Access
• MS Project
• Win Runner
• Load Runner
• Teradata
• MS SQL Server
• Oracle
• DB2
• BPM
• Gap Analysis
• Blue Print
• SAS
• Validation/Change Management

PROFESSIONAL EXPERIENCE

Confidential, TX

IT Business Analyst

Responsibilities:

• My major role is to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
• Synchronize the efforts of major initiatives involving multiple groups and departments.

Environment: Agile, UML, Doors, MS Project, MS Office, MS Visio, RUP

Confidential, Houston, TX

Sr. IT Business Analyst

Responsibilities:

• Driven the assigned program through the entire product life cycle including definition, through end of life and maintained product portfolio.
• Established stable Plan of Record (POR), ensured roadmap/requirements baseline, project priorities, requirements change control, driving synchronization across several development teams.
• Driven planning/scheduling, developed the execution schedule comprehending staffing needs and interdependencies across teams, divisions and also, with third parties.
• Identified project critical path and proposed risk mitigation/contingency strategies for potential schedule slips to the stake holders
• Involved in the analysis of the Order Management (SAP) systems. It is called the Next generation Order Management (NGOM).
• Analyzed the present system and performed Gap Analysis, Impact analysis for the process of quote generation in the quoting tool and then being passed to the Order Management system where the quote is converted to an order and further sent to the fulfillment and revenue recognition systems.
• Established routine update & communications process, updated status, schedule trends vs baseline, risk management, mitigation and recovery actions.
• Developed program indicators to push information to internal customer teams and management, developed content and presented at various program reviews.
• Driven regular Triage and Scrum sessions as part of AGILE methodology, both at product level and functional level.
• Published Software Quality Metrics to the stakeholders of the programs periodically and explain the teams where we need the work to be done.
• Partnered with other functional areas to establish critical processes to support disciplined product development and decision-making and to ensure quality.
• Elicited, documented, modeled, validatedand prioritizedfunctional and non-functional requirements using interviews and facilitatedsessions.
• Developed business Use Cases using UML after conducting requirements elaboration sessions with SME’s.
• Devised and prepared concise and effective User Stories, determined precise and accurate User Story acceptance criteria.
• Prepared status reports, documented process flows, policies & procedures & developed training materials.
• Created the solution documents for the Order Management, Billing and Approvals and Validations that can be used by the developers.
• Various versions of the documents generated during the project were maintained and managed using HP Lifecycle Management (ALM).
• Assisted the QA leads in the System Integration Testing (SIT) for creating the defect logs in ALM.
• CoordinatedUAT training and testing for the functionality with the Business Users

Environment: Agile, UML, MS Project, MS Office, MS Visio, ALM, Share Point 2010

Confidential, Jersey City, NJ

Sr. Business Analyst

Responsibilities:

• Elicited requirements in Joint Application Development (JAD) sessions by communicating with various background and skills, documented Scope Definition, Functional Specifications, Use Case document, Software Requirements Specification (SRS) and created UML models using MS Visio.
• Analyzed, documented, communicated and validate business and system requirements and translated those requirements to the vendor for design, configuration and deployment of Salesforce.com APP.
• Driven a detailed business requirements gathering and conduct technical analysis of business requirements on Salesforce.com custom objects.
• Used agile software development methodology.
• Analyzed data/workflows. Defined the scope, financial projections and cost/benefit analysis. Progressed from problem statements to well-documented designs.
• Studied the structure of the compensation granted to the representatives depending on the products sold. Interviewed SME.
• Represented the workflow using Business Process Modeling.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose requisite pro
• Prepared Use Cases, Activity Diagrams, Sequence Diagrams, and Class Diagrams according to the UML methodology.
• Coordinated and developed detailed project plans with the help of ERP Phases.
• Identify and schedule project deliverables, milestones, and required tasks.
• Documented and translated the business requirements into system requirements in order to resolve sensitive implementation gaps, as well as to open issues between the client and developers to increase success in meeting projected time lines.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Conducted interviews to gather information from the client, project manager and developers.
• Edited and modified documents using content management system.
• Documented the changes and requirements. Provided a complete BRD.
• Coordinated with the technical lead to write test plans and test cases for testing. Assisted in all levels of testing including unit testing, integration testing and user acceptance training.
• Extensive Involvement in Data Analysis towards creating expected results for UAT.
• Improved client satisfaction and business processes through functional walkthroughs of the business requirements and specifications with the client.
• Worked closely with the vendor, other business analysts and the IT team to ensure that enhancements and configurations are implemented in a timely manner and achieve quality standards.
• Defined several workflows including creating tasks, email alerts, outbound messaging and field updates.

Environment: Agile, UML, Doors, MS Project, MS Office, MS Visio, RUP

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Collaborate with business clients and technical teams to perform analysis, define business requirements, and implement innovative solutions that solve business problems or meet business objectives.
• Collaborate with IS and Claims to define project direction; develop project plans with technical and project management staff.
• Analyzing the source data coming from different sources and working with business users and developers to develop the Model. .
• Involved in understanding the current business process, defining scope of the project along with position statement.
• Involved in Dimensional modeling to Design Using ER-win.
• Worked with High Net worth clients and the Project Software Development process used is AGILE
• Designed Functional Specification Documents for the reports.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Conducted meetings with insurance brokers.
• Created use case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Experience in report and data integration with the BI tools and assisting developers in data mapping.
• Knowledge of SSRS with ability to understand and extract Reports in migration report generation and analysis.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Created business requirements for agent “Jenna” to interact with users.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Reviewed Stored Procedures for reports and wrote test queries against the source system (SQL Server) to match the results with the actual report against the Data mart (Oracle).
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.
• Worked as SME in gathering requirements for Business Processes Billing and Payments act a liaison between the Business and Technology Department.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Involved in User Acceptance Testing.
• Review the Test Plan developed testing and validation of data and logic requirements.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.
• Involved in performing version control and defect tracking activities using Rational Clear Case and Clear Quest.

Environment: Share Point 2010, SQL Server 2000, SEO, Windows, SSRS, Crystal Reports, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio.

Confidential, MI

Business Analyst

Responsibilities:

• Facilitated Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements.
• Translated Business Requirements into a formal Business Requirement Document (BRD) with scope statements, business requirements, use cases, business process flows, and implementation needs to support the desired end-state.
• Facilitates BRD reviews with the IT team and revised the BRD as needed based on scope, timelines, and technical feasibility feedback.
• Reviews and approves that the IT Functional Design documents are in alignment with the BRD.
• Documented the current process and business opportunity by interviewing stakeholders and end users to elicit better understanding of the business need.
• Documented the current process and business opportunity by interviewing stakeholders and end users to elicit better
• Part of Enterprise Integration team in coming up with business case for migration.
• Acquired user requirements and utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures for loan origination and mortgage Banking Applications.
• Translated functional requirements into usecases for B2C E-commerce solutions.
• Segregated requirements into high/low level Use Cases, in accordance with UML methodology. Involved in Defining Business and Application Use Cases.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements. Created Compatibility checklist for existing documentation against SOX compliance.
• User Requirement Specification Analysis/reviews and walkthroughs with the designers, developers and stakeholders.
• Documented Business requirements and processes, and came up with process redesign.
• Created Process and work flow diagrams as part of EI architecture.
• Created Use Cases and defined Business Rules.
• Used and created Customized Templates in coming with SRS and Functional Requirements Documents.
• Data analysis and reporting using SQL, Tableau. Wrote Stored Procedures using PL/SQL.
• Implemented re-engineering or streamlining principles within project scope.
• Utilized Doors for Requirements management and Analysis. Created Links and Attributes in Doors. Created Requirements Trace ability matrix (RTM) between Business Requirements and Technical Specifications.
• Extensive Involvement in Data Analysis which led to efficient data mapping and this resulted in creating Expected results for UAT.
• Regular Interaction with Quality Assurance Analysts to create test scenarios.
• Ensured Quality Assurance through test phase entry and exit quality criteria, standard test planning and execution, Performed User Acceptance Testing.

Environment: RUP, Rational Clear Case, Rational Clear Quest, Rational Rose, Doors, UML, SQL, Microsoft Office, Visio.

Confidential, Lincoln, RI

Business System Analyst

Responsibilities:

• Coordinating JAD sessions with business users to analyze loan application lifecycle, gathered and defined the key performance indicators, documented and presented the requirements specifications.
• Identified constraints in the existing mechanism and designed solutions to overcome constraints.
• Managed change of the requirements and associated requirements to other requirements for traceability
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements.
• Wrote use cases, functional specifications and business rules.
• Used RUP methodology and created UML diagrams to capture analyzed and translated business requirements.
• Involved in creating Logical and Physical Design of the database.
• Created prototype database reports.
• Performed data analysis to come up with changes that have to be made to the databases to conform to the new business process model.
• Created and maintained workflow plans and artifacts.
• Prepared functional specification and supplementary requirement document.
• Business Process Models were prepared which included modeling of all the activities of the business from the conceptual to procedural level. Followed top down leveled technique for building Business Process Models.
• Developed Use Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and identify the Basic/Alternative flows and defining preconditions for the system.
• Served as SME to different teams which helped them understand the system functionality and current business processes.
• Created Testing Artifacts, Test Strategy and Requirements Traceability Matrix (RTM) using Doors.
• Worked with UI team to create the User Interface screenshots to be presented to the end-users and stakeholders.
• Utilized the knowledge of programming skills and databases to come up with solutions to specific problems and also for system enhancements.
• Created templates in coming with requirements which included user stories, rule sheets, UI specifications etc.
• Conducted interactive JAD session with the stakeholders and developing teams for better understanding of their requirements, constraints, and evolution of new ideas for suitable remedies for the problems.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with descriptions about all changes and versions, and Rational ClearQuest to keep track of the bugs and modifications.
• Coordinated with QA Analysts to build Test Plan, Test Scripts and Test cases. Involved in UAT. Appropriate documentation was done to summarize the UAT results for further review and implementation.
• Involvement in test planning and strategy, validating test scripts, designed User Interface.

Environment: UAT, Used VB, Oracle, SQL, MS Visio, UML, MS Office Suite, DOORS

Confidential

Business Analyst

Responsibilities:

• Facilitated meetings and arranged JAD sessions with business users for requirements gathering
• Primarily involved in gathering requirements for the GUI (Graphical User Interface) screens and designing the same
• Analyzed and created workflow diagrams and presented to developers
• Created use cases and designed use case diagram, class diagrams and sequence diagrams using Rational Rose
• Responsible for preparing Software Requirements Specification (SRS) taking functional requirements specification as a base
• Responsible for the Timeline estimation
• Analyzed and documented non-functional requirements
• Interacted with various cross-functional teams on building business scenarios, and understanding expenses and revenue stream.
• Prepared detailed reports of the defects and Comparison Chart.
• Interaction with the developers to report and correct defects.

Environment: Rational Rose, Requisite Pro, MS-Office, Microsoft FrontPage, MS Excel, MS Access.