SUMMARY

• Around 6 years of experience as a Business/System Analyst in full software development life cycle (SDLC) with analyzing and implementing workflow processes, Business Process Analysis, Modelling Techniques, Requirements Gathering, Creating Wireframes/Mockups, providing Process Improvement recommendations, Manual and Automated Testing.
• Detail oriented, customer focused team player; experienced in handling multiple projects simultaneously.
• Experienced in SDLC methodologies like RUP, Agile, Waterfall and documenting detail Business Requirements (BRD), Functional Requirements (FRD), System Requirements, planning Test Strategy, and Test Scenarios for System Testing, Integration testing.
• Experienced in working as a Joint Application Development (JAD) facilitator and meetings coordinator with excellent Communication and Interpersonal skills.
• Project experience includes client management, customer interaction, scope definition, workshops, change control boards and walkthrough sessions.
• Proven ability to lead discussions, design walkthroughs, and meetings with business and technical teams.
• Excellent Business skills in writing Business requirements document (BRD), Use Case Specifications, and Functional Specifications, Systems Requirements Specification, and Requirement Traceability Matrices (RTMs), Process identification, definitions, documentation.
• Experienced in designing Use Case diagrams, Behavior diagrams (sequence, collaboration, and activity diagrams), and Class diagrams based on UML and RUP using MS Visio.
• Developed Use Case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams using Rational Rose.
• Thorough experience in using tools like MS Visio, MS Office, Rational Suite including Rational Clear case, Rational Requisite Pro, SharePoint and Balsamiq.
• Experienced in using the Clear Quest for defect tracking, customizable processes and lifecycle traceability for better visibility of software development life cycle.
• Proficient in performing GAP Analysis to check the compatibility of the existing system infrastructure with the new Business Requirements and conducting User Acceptance Testing of the application functionality.
• Participated in business and technical design sessions with DBA’s, developers and QA analysts and conducted requirements gathering sessions, process - analysis walkthroughs, requirement review sessions, and questionnaires.
• Experienced in Designing Test Plans & Test case coverage using Requirements Traceability Matrix.
• Experiences in preparing test cases, test plans, test scenarios and also expertise with HP Quality Center and QTP.
• Adept in different phases of Testing like System Testing, Security Testing, Integration Testing and helped Business Users to perform User Acceptance Testing.
• Conducted User Trainings and developed detailed Training Manuals and User Guides.
• Highly motivated, self-starter, team player with the ability to work independently and collaboratively within a diverse team.
• Excellent problem definition, communication, and problem solving skills.
• Strong Technical and Analytical skills with the capability of working efficiently under tight deadlines and short turnaround times.

TECHNICAL SKILLS

Business Skills /Process/Case Tools: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, JAD/RAD Sessions, Requirements Gathering, Gap Analysis, MS Visio, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, UML, Class Diagrams, Sequence Diagrams, Activity diagrams.

Project Management: MS Project, Excel spread sheets, MS office Suite

Web Tools: MS Visio, Adobe Photoshop, Balsamiq

Databases: MS SQL Server, MS-Access.

Programming Languages: HTML, MS SQL

Operating System: Windows 95/98/NT/2000/XP.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Analyzed AS-IS system Business and gathered TO-BE System business requirements.
• Performed fit gap analysis and documented the gaps in the system.
• Documented Use cases from business requirements and converted them into technical specifications document.
• Documented the functional aspect as per the Business Process Workflows and validated the interfaces with the other systems.
• Documented Business Requirement document (BRD), Functional specification document and Traceability Matrix.
• Involved in kick off meeting with the Business owners, project sponsors and rest of project team.
• Worked in Agile environment and involved in sprint planning meetings.
• Participated in Scrum meetings to handle unpredicted changes and effectively deliver the product with in the given deadline.
• Created Use Cases, Business Rules, Work Flows, and Process Diagrams and Screen mockups using MS Visio which helped developers and other stakeholders to understand the Business Process with all possible scenarios.
• Acted as the liaison to the Business and developers to answer functional questions and ensure the approach meets end user requirements.
• Created mockups/wire frames using Balsamiq and reviewed with User Interface team for approval.
• Generated weekly status reports to the Project manager & helped scheduling weekly status meetings with the Project team and the Technical team to discuss progress statuses, issues and concerns.
• Performed testing the functionality in the application by inserting varying data on different test runs.
• Developed Test Strategy and Test Plans to ensure that Test cases reflect user needs for Functional, User Interface, and Usability and Security requirements.
• Managed, documented and stored all the Requirements, Test cases, Test scripts and Test results in SharePoint.
• Managed defect reporting and tracking through the Mercury Quality Center for all phases of Testing.
• Performed Quality Assurance (QA), Verification, Validation and Participated in User Acceptance Testing (UAT) efforts to help the Users with the Test Execution Process.
• Documented and monitored all the QA and UAT defects and coordinated issue resolution with the developers and Users for prompt and efficient solutions.

Environment: Java, .Net Framework, MS Project, MS Visio, SharePoint, Balsamiq, Agile, MS Excel and SQL Server.

Confidential, Albany, NY

Business/Systems Analyst

Responsibilities:

• By Analyzing AS - IS WBI models of New York State business, gathered To - Be System business requirements from SME's by conducting JAD sessions.
• Conducted Fit Gap analysis and identified gaps in the process.
• Conducted JAD sessions and created Business Requirements document (BRD), Functional Requirement document, Traceability matrix and documented the meeting minutes and stacked in SharePoint.
• Involved in defining project charter with the Business Lead, Project Manager for defining the scope of the project.
• Gathered and documented the business requirements in Use cases, created Use case process models using MS - Visio and generated workflow processes, documented Business Rules.
• Gathered GUI requirements for creating mock up screens (GUI's) for developers and SME's using Balsamiq.
• Created and updated Use case realization document for the development and testing team to track the activities with the business scenarios for each sprint.
• Conducted the review sessions to gather the requirements for creating the UI forms and reports.
• Worked with data migration team in defining the data to be migrated from Mainframe to Oracle database.
• Modernized present manually sent correspondences into System generated with plain language.
• Involved in the discussions and meetings with the developers and Architects to make them understand the business requirements and to answer any of their business questions.
• Extensively used SharePoint to stack all the business artifacts and SME touch points for the entire project.
• Identified the deliverables at the end of the each phase of the Software development life cycle in terms of business modeling and requirements analysis.
• Acted as a liaison between the SME's and Core team.
• Conducted meetings with interface team on getting the approval for created Balsamiq screens (mockups).
• Created a process to Sign off of Business deliverables including Use cases, Business Rules, wire-frames and detail requirements.
• Participated with the meetings with change control board for the change requests from the business team and/customers.
• Acted as a liaison between Correspondence team and Business team in providing the business requirements and also to discuss the feasibility of requirements.
• Conducted meetings with the Interfacing team (collections team) to provide the requirements which affects the other domains.
• Involved in System Test reviews and suggested the changes or missing test scenarios to be included in the test plan, development design reviews and usability studies.
• Updated the sprint backlog and participated in daily scrum and stand up meetings.

Environment: MS Project, Balsamiq, Mainframe, Rational Clear case, SharePoint, MS Visio, MS Word, MS Excel, Java, SOA.

Confidential, Cleveland, OH

Business Systems Analyst

Responsibilities:

• Analyzed AS-IS business process and conducted JAD sessions with stake holders/users to identify and document To-Be business processes.
• Lead efforts in identifying, analyzing, defining, documenting and translating High-level business requirements into clearly articulated, detailed functional specifications, lead efforts in Creation of Business Process Flow Diagrams.
• Simultaneously performed Use Case Analysis, Use Case Models/process flows and use case specification documents in an iterative and incremental fashion.
• Documented Process Flows, Functional Specification document (FSD), Technical Specification document, Business Requirement Document (BRD), Business Rules.
• Worked closely with the development team, system architect to help understand and develop the vision/scope of the target system.
• Documented business process requirements, defined functional and non-functional requirements, which were stored in rational clear case.
• Created Traceability Matrix for the requirements.
• Worked with architects in Process Modeling Sessions.
• Communicated requirements and changes to cross-functional teams as appropriate in a timely manner there by continuously representing and ensuring that stakeholders/users’ needs are being met.
• Updated Business owners and stakeholders, project team with the progress of the project through PowerPoint presentation.
• Documented Test case scenarios, Test scripts and assisted the testing team in User Acceptance Testing and heavily involved during business validation and user sign-off.
• Constantly worked with business users to provide them with the data in form of complex reports and excel sheets for analysis.

Environment: Rational Clear case, Clear Quest, MS Project, Agile, UML, MS Visio, MS suite, PowerPoint and MS Excel.

Confidential

Business Analyst

Responsibilities:

• Collected and documented the business processes and business rules.
• Provided key inputs while working with the users in defining project and system requirements.
• Facilitated and managed meeting sessions with committee of SME's from various business areas including Business Rules, Advertisements data.
• Followed the UML based methods using Rational Rose/MS Visio to create Use Cases, Activity Diagrams and Sequence Diagrams.
• Assured that all Artifacts are in compliance with corporate RUP Methodology and guidelines.
• Conducted formal interviews and JAD sessions with business users of all levels including the executive team & Project Directors.
• Participated in creating a UAT test plan, and test cases for all the seven reports for release three. Reviewed & performed manual testing.
• During UAT, performed frequent meetings with the business users as well as the developers to ensure the understanding at all the levels.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Mentored new teams with enhancements, rules and policies pertaining to software tools.

Environment: CUF, EXPRESS, BARNOWL, MS Visio, MS Word, Rational Suite, dotnet.

Confidential

Business Analyst

Responsibilities:

• Mainly dealt with health plan solutions process and reported to health plan solutions manager.
• Collected and documented the business processes and business requirements.
• Mentored/trained team members on policies and rules pertaining to software tools.
• Managed frequent meeting sessions with users, developers, Reviewed & performed manual testing.
• Worked with business users to provide them with the data in form of complex reports and excel sheets for analysis.
• Presented project progress status to project managers.
• Conducted various sessions to answer functional questions and ensure the approach meets Product requirements.

Environment: MS Visio, MS Word, Dropbox, PowerPoint, Share point and MS Excel.