SUMMARY

• About 8 years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• Expertise in all phases of Software Development Life Cycle (SDLC) including inception, elaboration, construction and transition. Object - oriented Analysis and Design, Rational Unified Process (RUP) and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction, and Transition.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio and Rational Rose.
• Experience in conducting / participating in JAD sessions for project definition involving analyzing requirements, creating prototypes, user interface.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Skillful in using automated tools like Rational Clear Case, Rational Clear Quest, Rational Rose, Requisite Pro, Doors, and MS-Visio.
• Proficiency in Waterfall and AGILE methodologies.
• Adept in RDBMS such as Oracle, MS SQL Server and MS Access and also skilled at writing SQL queries and Stored Procedures.
• Excellent organizational, interpersonal, verbal and communication skills
• Managed detailed project plans which included; resources planning, tasks planning, budgeting, milestones set-up, and performed Gap Analysis, Impact Analysis, SWOT Analysis, Cost Benefit Analysis and Risk Analysis
• Involved in training of end users. Documented Training Manuals for new product release.
• Facilitated JAD sessions with Stake Holders, End-users, SME’s, Project Manager, QA team and Developing Team.
• Worked on projects based on E-commerce, ETL Data Ware House, Web sphere, JAVA portals.

TECHNICAL SKILLS

• Agile/ Scrum
• JAD/RAD
• RUP
• Waterfall
• Microsoft Visio
• Rational Suite
• ERWIN
• Structured Diagram
• Behavior Diagram - Use Case
• DFD
• Swim Lane
• ERD
• Win Runner
• Load Runner
• Teradata
• MS SQL Server
• Oracle
• DB2
• BPM
• Gap Analysis
• Blue Print
• Validation/Change Management
• MS Word
• MS Excel
• MS Power Point
• MS Access
• MS Project
• Window
• Linux
• Sun Solaris

PROFESSIONAL EXPERIENCE

Confidential, Augusta, ME

Sr. Business Analyst

Responsibilities:

• Gathered stakeholder’s requirements from various end through surveys, interviews and JAD sessions and translated them into system requirements.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives
• Conducted meetings with users and stakeholders to identify problems, resolve issues and improve the process to arrive at a stable and accurate solution.
• Created Activity diagram to show Gap-Fit Analysis of As-Is and To-Be business process model
• Applied UML methodologies to design, process models, Communication Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagram.
• Created wireframes in Azure for prototyping and flowcharts and designs.
• Expertise in professional Report Writing and Excel and PowerPoint (charts, graphics and tabular format) to enhance the presentation of information.
• Created and maintained the elicited requirements, designs and models using MS Office and Rational Suite
• Conducted weekly status meetings and documented the project status every week.
• Driven regular Triage and Scrum sessions as part of AGILE methodology, both at product level and functional level.
• Created UI wireframes and graphic designs using MS Visio.
• Acted as a change authority, performed impact analysis for change requests.
• Coordinated with leadership regarding Funding, Budget, Reporting and Analysis, Meeting Customer Requirements, Contractual Requirements, and overall Business Needs.
• Developed and managed Project Plans and Schedules.
• Managed resolution of Project issues and conflicts.
• Supported the Central Operations of the organization in tracking resources, projects, and budgets to meet the client’s goals
• Tested the product periodically for validation and reported the same to the concerned authority
• Worked as a coordinator between the Design and the Development team
• Outlined and designed the requirements of the application through wire framing using MS Visio, for better illustration of the application to research team and portfolio managers.
• Assisted in user acceptance testing (UAT) by preparing test cases and test strategies with developers and testers.

Environment: Agile, UML, Doors, MS Project, MS Office, MS Visio, Azure

Confidential, Houston, TX

Lead Business Analyst

Responsibilities:

• Responsible for Plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Engineered future state processes, information flows and data requirements for a Six Sigma LEAN project targeting standardization.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Work with procurement manager to maintain, track and communicate savings initiative information, including initial analysis, implementation support, and savings tracking and validation.
• Manage day to day operations of Ariba P2P procurement platform and provide support to internal and external customers.
• Analyze KPI reporting to effectively manage target eCommerce profitability.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Experience in using unified modeling language (UML), use cases, UI development, usage models, layout and wireframes, test cases and user training
• Conducted assessments/audits with Technical Services to verify that appropriate security controls are in place on all devices within the corporate network.
• Ability to clearly communicate Information Security matters to executives, auditors, end users, and engineers.
• Assess project issues and identify solutions to meet productivity, quality and customer goals.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Interpreted information security data and processes to identify risk and potential compliance issues.
• Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
• Synchronize the efforts of major initiatives involving multiple groups and departments.

Environment: Agile, UML, Doors, MS Project, MS Office, MS Visio, RUP

Confidential, Houston, TX

Lead Business Analyst

Responsibilities:

• Driven the assigned program through the entire product life cycle including definition, through end of life and maintained product portfolio.
• Established stable Plan of Record (POR), ensured roadmap/requirements baseline, project priorities, requirements change control, driving synchronization across several development teams.
• Driven planning/scheduling, developed the execution schedule comprehending staffing needs and interdependencies across teams, divisions and also, with third parties.
• Identified project critical path and proposed risk mitigation/contingency strategies for potential schedule slips to the stake holders
• Designed and implemented HP Global stakeholder relations, government affairs and public affairs strategy.
• Involved in the analysis of the Order Management (SAP) systems. It is called the Next generation Order Management (NGOM).
• Ensured compliance for process developments PCI .
• Analyzed the present system and performed Gap Analysis, Impact analysis for the process of quote generation in the quoting tool and then being passed to the Order Management system where the quote is converted to an order and further sent to the fulfillment and revenue recognition systems.
• Established routine update & communications process, updated status, schedule trends vs baseline, risk management, mitigation and recovery actions.
• Developed program indicators to push information to internal customer teams and management, developed content and presented at various program reviews.
• Driven regular Triage and Scrum sessions as part of AGILE methodology, both at product level and functional level.
• Published Software Quality Metrics to the stakeholders of the programs periodically and explain the teams where we need the work to be done.
• Partnered with other functional areas to establish critical processes to support disciplined product development and decision-making and to ensure quality.
• Elicited, documented, modeled, validatedand prioritizedfunctional and non-functional requirements using interviews and facilitatedsessions.
• Developed business Use Cases using UML after conducting requirements elaboration sessions with SME’s.
• Devised and prepared concise and effective User Stories, determined precise and accurate User Story acceptance criteria.
• Prepared status reports, documented process flows, policies & procedures & developed training materials.
• Created the solution documents for the Order Management, Billing and Approvals and Validations that can be used by the developers.
• Various versions of the documents generated during the project were maintained and managed using HP Lifecycle Management (ALM).
• Assisted the QA leads in the System Integration Testing (SIT) for creating the defect logs in ALM.
• CoordinatedUAT training and testing for the functionality with the Business Users

Environment: Agile, UML, MS Project, MS Office, MS Visio, ALM, Share Point 2010

Confidential, Jersey City, NJ

Sr. Business Analyst

Responsibilities:

• Elicited requirements in Joint Application Development (JAD) sessions by communicating with various background and skills, documented Scope Definition, Functional Specifications, Use Case document, Software Requirements Specification (SRS) and created UML models using MS Visio.
• Analyzed, documented, communicated and validate business and system requirements and translated those requirements to the vendor for design, configuration and deployment of Salesforce.com APP.
• Driven a detailed business requirements gathering and conduct technical analysis of business requirements on Salesforce.com custom objects.
• Used agile software development methodology.
• Analyzed data/workflows. Defined the scope, financial projections and cost/benefit analysis. Progressed from problem statements to well-documented designs.
• Represented the workflow using Business Process Modeling.
• Experience with PCI Bid-to-Bill system.
• Prepared graphic presentations required for Executive presentations.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery using Rational Rose requisite pro
• Prepared Use Cases, Activity Diagrams, Sequence Diagrams, and Class Diagrams according to the UML methodology.
• Coordinated and developed detailed project plans with the help of ERP Phases.
• Identify and schedule project deliverables, milestones, and required tasks.
• Documented and translated the business requirements into system requirements in order to resolve sensitive implementation gaps, as well as to open issues between the client and developers to increase success in meeting projected time lines.
• Conducted interviews to gather information from the client, project manager and developers.
• Documented the changes and requirements. Provided a complete BRD.
• Coordinated with the technical lead to write test plans and test cases for testing. Assisted in all levels of testing including unit testing, integration testing and user acceptance training.
• Worked closely with the vendor, other business analysts and the IT team to ensure that enhancements and configurations are implemented in a timely manner and achieve quality standards.
• Defined several workflows including creating tasks, email alerts, outbound messaging and field updates.

Environment: Agile, UML, Doors, MS Project, MS Office, MS Visio, RUP

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Collaborate with business clients and technical teams to perform analysis, define business requirements, and implement innovative solutions that solve business problems or meet business objectives.
• Collaborate with IS and Claims to define project direction; develop project plans with technical and project management staff.
• Analyzing the source data coming from different sources and working with business users and developers to develop the Model. .
• Involved in understanding the current business process, defining scope of the project along with position statement.
• Involved in Dimensional modeling to Design Using ER-win.
• Worked with High Net worth clients and the Project Software Development process used is AGILE
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Conducted meetings with insurance brokers.
• Created use case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.
• Worked with UI/UX team in the creation of wire-frames to align with requirements and business expectations
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Created business requirements for agent “Jenna” to interact with users.
• Documented all the changes in the initial templates and was responsible for Release Management.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Involved in User Acceptance Testing.
• Review the Test Plan developed testing and validation of data and logic requirements.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.
• Involved in performing version control and defect tracking activities using Rational Clear Case and Clear Quest.

Environment: Share Point 2010, SQL Server 2008, SEO, Windows, SSRS, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio.

Confidential, MI

Business Analyst

Responsibilities:

• Translated Business Requirements into a formal Business Requirement Document (BRD) with scope statements, business requirements, use cases, business process flows, and implementation needs to support the desired end-state.
• Facilitates BRD reviews with the IT team and revised the BRD as needed based on scope, timelines, and technical feasibility feedback.
• Collected detailed requirements for eCommerce systems including our B2C websites, eBay store, YouTube channel and mobile properties
• Documented and wireframed system integrations between customer-facing eCommerce properties, 3rd party systems and back-end ERP systems
• Participated in the execution of development plans by working with internal teams and 3rd party contractors
• Brokered all B2B relationships for the organization and managing all affiliate stakeholder relations.
• Constructed a website, graphic user interface, database, and user specific profile which allowed users to operate their savings calculator.
• Part of Enterprise Integration team in coming up with business case for migration.
• Acquired user requirements and utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures for loan origination and mortgage Banking Applications.
• Segregated requirements into high/low level Use Cases, in accordance with UML methodology.
• Involved in Defining Business and Application Use Cases.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements. Created Compatibility checklist for existing documentation against SOX compliance.
• User Requirement Specification Analysis/reviews and walkthroughs with the designers, developers and stakeholders.
• Created Process and work flow diagrams as part of EI architecture.
• Created Use Cases and defined Business Rules.
• Used and created Customized Templates in coming with SRS and Functional Requirements Documents.
• Implemented re-engineering or streamlining principles within project scope.
• Utilized Doors for Requirements management and Analysis. Created Links and Attributes in Doors. Created Requirements Trace ability matrix (RTM) between Business Requirements and Technical Specifications.
• Regular Interaction with Quality Assurance Analysts to create test scenarios.
• Ensured Quality Assurance through test phase entry and exit quality criteria, standard test planning and execution, Performed User Acceptance Testing.

Environment: RUP, Rational Clear Case, Rational Clear Quest, Rational Rose, Doors, UML, SQL, Microsoft Office, Visio.

Confidential

Business System Analyst

Responsibilities:

• Coordinating JAD sessions with business users to analyze loan application lifecycle, gathered and defined the key performance indicators, documented and presented the requirements specifications.
• Identified constraints in the existing mechanism and designed solutions to overcome constraints.
• Managed change of the requirements and associated requirements to other requirements for traceability
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements.
• Created wireframes, mockups, and content roadmaps.
• Wrote use cases, functional specifications and business rules.
• Used RUP methodology and created UML diagrams to capture analyzed and translated business requirements.
• Performed data analysis to come up with changes that have to be made to the databases to conform to the new business process model.
• Prepared functional specification and supplementary requirement document.
• Business Process Models were prepared which included modeling of all the activities of the business from the conceptual to procedural level. Followed top down leveled technique for building Business Process Models.
• Developed Use Case Models using Rational Rose to depict Actors and Use-Cases in various Business Processes and identify the Basic/Alternative flows and defining preconditions for the system.
• Created Testing Artifacts, Test Strategy and Requirements Traceability Matrix (RTM) using Doors.
• Worked with UI team to create the User Interface screenshots to be presented to the end-users and stakeholders.
• Utilized the knowledge of programming skills and databases to come up with solutions to specific problems and also for system enhancements.
• Created templates in coming with requirements which included user stories, rule sheets, UI specifications etc.
• Verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with descriptions about all changes and versions, and Rational ClearQuest to keep track of the bugs and modifications.
• Coordinated with QA Analysts to build Test Plan, Test Scripts and Test cases. Involved in UAT. Appropriate documentation was done to summarize the UAT results for further review and implementation.
• Involvement in test planning and strategy, validating test scripts, designed User Interface.

Environment: UAT, Used VB, Oracle, SQL, MS Visio, UML, MS Office Suite, DOORS