SUMMARY

• Nearly seven years of experience in Business Analysis, Business Process Analysis/Modeling, and Business Requirement Gathering.
• Industry experience: Insurance, Banking, Healthcare and Tele - communication
• Strong background in SDLC methodologies such as the Traditional Waterfall Model as well as iterative approach to software development such as Agile, Scrum
• Solid knowledge of HIPAA Compliance Lifecycle, HIPAA Insurance Regulations and Claims Processing
• Demonstrated project management skills by assisting project managers in developing Project Charter, Project Management Plan & Risk Analysis, keeping in mind the objectives of the project & constraints affecting time, scope and budget baselines.
• Experience in gathering Requirement Analysis, Use Case Design, Stakeholder Interviews, Focus Group Discussions, Brainstorming Sessions and JAD/JRD Sessions
• Proficient in creating documentations like BRD, SRS, FRD to be utilized across various functional groups by analyzing and transforming business requirements into easy to understandable way
• Comfortable with tools such as SharePoint, Rational Requisite Pro, MS Visio, MS Office for documenting, management (versions) and verifying requirements / documents
• Strong experience in RUP Business Modeling process, complete UML artifacts related to Business Modeling, Requirement Elicitation, Analysis, Specification, Traceability, Validation and Verification
• Hands on experience in using SQL queries to perform data analysis and data mapping on Oracle & Microsoft SQL Server databases
• Skilled in conducting GAP analysis, SWOT analysis, User Acceptance Testing (UAT) and cost benefit analysis.
• Proficient in conducting the system and user acceptance testing; defining the test plan, test cases and automation of the test scripts using Rational Suite Tools.
• Excellent interpersonal communication, problem solving skills, documentation skills and Business analytical skills.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7, Mac OS X

Project Management Tools: MS Office 2010/2007, MS Project, SharePoint

Databases: MS Access, MS SQL Server 2008 R2 / 2008.

Methodologies: SDLC, RUP, Agile, Scrum

Modeling Languages & Tools: UML, Visual Use Case, Microsoft Visio

Requirements Management Tools: Rational Requisite Pro

Testing Tools: Test Director, Quality CenterBusiness Intelligence MS SSIS, MS SSRS, BO, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Responsibilities:

• Assisted my Project Manager in coming out with a detailed Project Plan, Timeline, and a high level resource allocation and planning.
• Acted as a Point of Contact for the Project Deliverables Roadmap and reported it to the PMO on a weekly basis and presented the progress in the daily Agile Standup meeting.
• Helped the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates.
• Closely interacted with business users like Claim and Policy representatives, Examiners, Team Leads, Supervisors, SMC’s, Stakeholders and gathered business requirements and capabilities.
• Conducted JAD sessions with business users and development teams to gather Business, Application & Quality requirements
• Conducted a thorough AS-IS analysis of the present processes, systems, and organizational aspects and identified potential pain points and high level business needs.
• Identified the GAP between the current systems and future systems and provided potential recommendations on the business process, and systems that later on paved the way for considerable cost reductions, and profit realization.
• Wrote Functional Requirements (FRD) and Systems Specifications (SSD) and documented them in the Requirements Traceability Matrix(RTM).
• Assisted the systems in the systems design, build, and code review activities and acted as a single point of contact for all of their clarifications on business and functional aspects of the system.
• Acted as a systems liaison, and facilitated efficient delivery and flow of deliverables like BRD, SSD, and Use Cases in the End to End Systems Development Lifecycle.
• Used SharePoint extensively to collaborate with the development team and with Business team
• Assisted wireframes teams in developing Mock ups for customer landing pages for various LOBs
• Collaborated with the testing partners and acted as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review.
• Documented the defects, assigned priorities and ownership for the same. Conducted a thorough impact analysis of the new solution and documented the underlying problem, updated process flow, and requirements documents.
• Reviewed the Functional requirements, Use Cases, and Systems Specifications to the systems and testing partners and was always available as the design, build, and testing phase of the project occurred.
• Performed data analysis using SQL and generated ad-hoc reports that provided analytical solutions to the executives to base their managerial and organizational decisions upon.
• Regularly interacted with the Data Management team and provided the right inputs and assistance in building a Data warehouse and reporting.
• Assisted the business users to conduct Early and Final User Acceptance Testing by setting up the environment, meeting the data needs, and navigating them until getting a final sign off and approval.
• Led the team for preparing the end user training manuals, Knowledge Management, and devised a project plan for post-production support for the business users.

Environment: Agile, Share point, Lotus Notes8.5, MS Word, MS Power Point, MS Excel, Share point, MS Visio, MS Project, Quality Centre, SQL, BI Cognos

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Define and implement the requirement gathering activities throughout the requirements process
• Assist the project managers with the development of project management plans including scope identification, WBS, change control, risk analysis & project estimates
• Work with Business user to define Functional Requirements and Business Process flows
• Interface with SMEs to prepare Functional(FR) and Non-Functional Requirement(NFR) documents
• Conducted JAD/JRD sessions with business users and development teams to gather Business, Application & Quality requirements
• Developed Business Requirement Document (BRD) and Use Case Document (UCD).
• Interact with the users of the application to collect real time performance baseline data
• Involved in documentation during various phases of development life cycle including Project charter, BRD,SRS user training & Actor catalogue
• Designed and Developed Use Cases, Activity Diagram and Sequence Diagrams using UML
• Create screen mockups for the new platform using MS Visio
• Create System Requirement Specification(SRS) and Requirement Traceability matrix documents
• Conducted GAP analysis around the identification of business rules, Risks involved, business and system process flows, user administration, requirements, product customization and assumptions
• Actively participated in Change Board Meeting (CAB) for any changes in the business requirements.
• Assisted the testing team in developing the test plan, test conditions, and test cases based on business requirements and technical specifications in UAT
• Assist in defining implementation and deployment tasks for the new platform as per the requirements

Environment: Waterfall, UML, Use Case Analysis, MS Word, MS Power Point, MS Excel, Windows XP/2000/2003/Vista, Share point, MS Visio, MS Project, Quality Centre

Business Analyst

Confidential, Wallingford, CT

Responsibilities:

• Extensively interacted with the stakeholders and the IT Department in finalizing the requirements according to the CMS Compliances/Regulations and HIPAA Regulations.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Worked on Claims processing system of Confidential
• Worked on requirements, analysis and design, project management, testing (functional and user acceptance tests)
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Preparing UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for Requirements.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and store users for Requirement gathering in Definition Stage.
• Conducted the FRS and SRS reviews and walkthroughs with designers, developers and stakeholders.
• Created Activity diagrams and Use case Diagrams (UML Diagrams) using Rational Rose and Maintained Traceability Matrix
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases using Test Director/Quality Center.
• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Responsible for scheduling meetings with users, SME’s and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Resolved issues related to requirements during system testing and UAT plan preparation

Environment: Rational Requisite Pro, Microsoft Project, MS Office, Rational Software Architect, Rational Software Modeler, Clear Quest, SQL, Quality Center

Business Analyst

Confidential, Nashville, TN

Responsibilities:

• Worked on identifying & documenting Project feasibility, estimations, Agile WBS & Iteration modeling.
• Gathered all the business requirements and converted them into behavioral & non behavioral requirements with critical items verified by SME's & other stakeholders.
• Elicited Requirements from end users/stakeholders for new online requisitioning system via interviews, JAD sessions and by developing user stories.
• Identified the Business Rules, Change cases, Constraints, GUI requirements for the new system during meetings and work sessions.
• Involved in designing the wireframes for the new system, created Use Case diagrams and using Microsoft Visio.
• Participated in Sprint planning, daily scrum and backlog grooming meetings to ensure the project is on schedule, to estimate existing backlogs & to refine the acceptance criteria for user stories.
• Worked closely with development team, Scrum master, Product owner and other stakeholders continuously to maintain effective communication and coordination.
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Environment: .NET, Agile, MS SQL Server, Visio, MS Project, SharePoint, Microsoft office Suite, Quality centre.

Jr. Business Analyst

Confidential

Responsibilities:

• Analyzed Business Requirements to create functional and technical requirement specifications.
• Utilized Buganizer for directing, tracking and outlining needs during a project SDLC.
• Gathered requirements by using interviews, observation, JAD, brainstorming sessions, and documents analysis.
• Create, update and maintain Use Case documents from Functional requirement specification.
• Report to the Senior Business Analyst in the team about the daily task and project status.
• Perform and co-ordinate UAT for major product releases for mapmaker
• Analyze defects from customer and internal teams, and provide solutions and recommendations to developer
• Was a Single Point of Contact for the Confidential Earth Bug Scrapping Team

Environment: Windows, Visual Basic, SQL, MS Visio, MS office Suite, Quality centre.