SUMMARY

• An experienced Business Analyst with 5+ years of experience in Business Analysis, requirement gathering, requirement management, applying QA methodologies, managing resource requirements and maintaining effective communication level between multi - functional teams and business needs.
• Expert in various Software Development Life Cycle (SDLC) Methodologies including Agile, Waterfall, Rapid Application Development (RAD), Rational Unified Process (RUP) and Scrum.
• Experienced in Business Analysis, Requirement Analysis, Test Design, Test Preparation and Test Execution.
• Expertise in data mapping process, and gathering requirements using various Brainstorming techniques and focus group interviews.
• Experienced in Business Process Redesign, defining Vision Documents, interacting with stakeholders, understanding user requirements, and articulating them into User Requirement Specifications (Use Cases).
• Experienced in Use Case Modeling, Change Management, Project Planning using MS Project, and MS Visio.
• Excellent writing skills in preparing Business Requirement Documents, Use Case Specifications, Functional Specifications, System Design Specifications (SDS), System Requirements Specifications (SRS) and Workflow Diagrams.
• Experience in SQL queries/scripts for data analysis.
• Strong experience in the area of Microsoft Access, Forms, Reports, Microsoft Excel Pivot-Tables, Graphs, Charts.
• Experience in analysis of as-is business process and to-be design processes (Gap analysis).
• Experience in process modeling using UML, (Use Cases, Sequence Diagrams, Activity Diagrams, Class Diagrams and Data modeling).
• Experience as a Project Manager in managing a team of 15 people through defined project plan, project Status meetings and communication plan. Worked closely with different teams in the project lifecycle to accomplish tasks and meet deadlines.
• Able to effectively converse, relate and liaise with multi-functional teams, including business owner, stakeholders, managers, architects, developers and testers at all levels.
• Extensive experience in MS Power point presentations to stakeholders.
• Experienced in utilizing Rational Clear Quest tool for effective bug tracking.
• Known for meeting and delivering Project Deliverables as per the set deadlines and a Go-Getter.
• Dynamic team player poised to leverage education and professional experience to the benefit of the Project.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Methodologies: SDLC, Agile, Rational Unified Process (RUP), Waterfall, Scrum, UML (Class Diagrams, Use Case Diagrams, Sequence Diagrams, Activity Diagrams etc.)

Tools: MS Office (Word, Power Point, Excel, Access), MS Visio, MS Project, IBM Rational Clear Quest, Photoshop, Share point, SalesFroce.com

Languages: Java, SQL, HTML

Operating Systems: Windows 7/VISTA/XP/200, MACINTOSH (8.x, 9.x, 10.x)

Databases: MySQL

PROFESSIONAL EXPERIENCE

Confidential, Secaucus, NJ

Business Analyst

Responsibilities:

• Conducted meetings/JAD sessions with process owners, SME in each line of business by understanding their reporting parameters and how are they helpful to take business decisions.
• Creating BRD documents for all the sessions and standardizing or aligning each and every parameter to their respective category according to their stakeholder’s requirements.
• Coordinated and participation in understanding of BRD’s along with taking sign-off of various business partners and technology team.
• Thoroughly studied the requirements for the different process and suggested changes that could help the business improve or standardize reporting requirements and did suggested re-engineering to the flow.
• Performed Gap Analysis to check the stakeholder requirements of the project and of the existing process to identify changes or improvement in the process for better results.
• Was involved in the creation of test cases of reports and at a step level activity and validated with the step within the team before submitting for a sign-off to stakeholders and IT team
• Validated SQL queries to filter data for reporting and Performed Data mapping and report creating steps in MS Visio.
• Analyzed the data collected and process maps to determine the root causes and identify opportunities for new reporting parameters and also eliminating duplication of work.
• Worked with IT managers to translate business needs into system requirements and made sure that technical team in offshore understands the requirements and went of calls every week for updates.
• Documented the entire reporting process and took final sign-off from all the business heads.

Confidential, Mt. Laurel, NJ

Business Analyst

Responsibilities:

• Worked as a Business Analyst to enhance and upgrade the existing online application.
• Accumulated system requirements from various departments like Finance, Sales, Accounting, IS (Information Systems) through surveys and interviews.
• Incorporated RUP to create Business Requirement Document Specifications using MS Visio and MS Word.
• Conducted JRS Sessions to get a more clear understanding on the stakeholder expectation for the project, and hence, gathered Business Requirements upon clearly analyzing the scope of the project.
• Documented the AS-IS and TO-BE business process and presented in the form of Use Case scenarios.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Worked with Online channels teams like Web Development, Quality Analyst, Experience creation, and Implementation team to co-ordinate timelines and deliverables.
• Provided reviews and feedback on test cases and test scripts.
• Worked closely with Project Stakeholders like Project Sponsors and product owners to get tasks completed and signed-off.

Environment: MS Project, MS Visio, MS Office, MySQL, IBM Rational ClearQuest, Rational Requisite Pro, Share Point.

Confidential, Washington, D.C.

Operations & Technology Analyst

Responsibilities:

• Managed change requests from requirements, design and development team by providing efficient and viable solutions for systems impacted as an integral member of performance testing team using IBM’s Rational ClearQuest tool.
• Assisted project managers on project planning, managing timelines and schedules to deliver timely results.
• Held strategic meetings with senior management to discuss how to accelerate project timelines.
• Involved extensively in all the phases of SDLC using Agile (SCRUM) methodology including identification of business needs and constraints, collecting requirements, working closely with developers and testers.
• Provided input and insight of project plan management and monitored progress against plan through Share point.
• Responsible for project management documentation including project plans, meeting minutes and action items.
• Presented weekly status reports and presentations to the senior leadership team telling them about the progress of deliverables each week.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Analyzed the business problem, identified and validated the key business requirements for the launch of a new tool, ‘Mortgage Labs’.
• Used SalesForce.com to track prospects, donations, assign tasks to the team, collaborate with co-workers, view recent updates, advertising, share files, store fundraising records and contacts.
• Worked with IBM’s Business Process Management (BPM) to continuously discover, document, automate, and improve business processes to increase efficiency and reduce costs.
• Communicated with users to build an understanding of the business process.
• Resolved customer issues and recommended solutions for improvement.
• Created and presented weekly analysis report to management which helped in developing strategies for identifying the sales targets within the mortgage and financial industry.
• Populated PR funnel with top 20-press outlets ideal for media outreach and product launch. Reached out to the editors of Wall Street Journal and New York Times.

Confidential, Franklin Lakes, New Jersey

Business Systems Analyst

Responsibilities:

• Responsible for identifying stakeholders that own and work on the assigned applications.
• Responsible for conducting Kickoffs of the assigned applications into the Systems Retirement program.
• Responsible for gathering User and Business requirements through JAR sessions and Technical Elaboration Sessions after identifying the correct stakeholders related to assigned applications.
• Work with technical SMEs and business SMEs along with Business Owners and Business Alignment Teams to complete Business Requirements Documents (BRDs) and Technical Specifications Documents.
• Participate in walkthroughs and team meetings to discuss the issues arising out of requirement gathering or testing.
• Responsible for meeting tight deadlines and working through eminent issues to meet those deadlines.
• Responsible for submitting Change Request (CR) to change the status of an application on a program level.
• Responsible for creating and understanding Visio diagrams to reflect the workflows and interdependence to other applications.
• Assist Project Managers in completing weekly Status Reports (CSRs) as well as creating project plans on MS Project.
• Worked closely with Database Analysts, Technical Analysts, Infrastructure Business Alignment Teams and Business Alignment Teams to gather database information and verify record and source codes to be archived or purged.

Environment: MS Visio, SharePoint, MS Word, MS Excel, MS PowerPoint, MS Project, MS Office Outlook, MS Office Calendar, Adobe Connect, Paint, SQL.

Confidential, New York, NY

Analyst

Responsibilities:

• Worked with 15 start-ups as a part of management team to drive weekly status meetings, document newsletters, program development, social media such as blogging, Twitter, Facebook and organize events and happy hours.
• Responsible for coordinating project team schedule to meet participant availability.
• Independently facilitate meetings to ensure that there is no communication gap for the deliverables assigned to diverse individuals.
• Communicating and setting up meetings with investors/ clients and creating Doodle polls to get RSVP’s for various events.
• Conducted meetings to get an understanding on the high level requirements from stakeholders.
• Responsible for coordinating project team schedule to meet participant availability.
• Conducted seminars and tours of the incubator space for students.
• Drive organizational change and continuous improvement while identifying and mitigating risks.
• Consistently interacted with clients to manage project expectations, timelines within allocated budget and risks.

Confidential

Associate Software Engineer

Responsibilities:

• Collaborated in the development, maintenance, implementation, and testing of an existing web application for client Telecom Italia in order to streamline their Telecommunication services for phone and data.
• Act as a liaison promoting collaborative communication and bridging gaps between business objectives, user experience, and technical implementation.
• Responsible for daily and weekly updates with my respective Project Managers and Vertical Managers.
• Hosted and managed the “Communication, Media and Technology Fest 2010” attended by 500 people and clients.

Confidential

Business Analyst

Responsibilities:

• Planned and conducted the requirements gathering sessions with the business team to collect the business processes, security and service level requirements.
• Extracted, discussed, and refined business requirements during JAD sessions.
• Prepared various artifacts such as use cases, workflow diagrams, business process models, and functional requirement specifications (FRS) by interacting with end users, development personnel, project team and the subject matter experts.
• Prepared requirement traceability matrices and managed all components of the business requirements & UAT testing phase of the development lifecycle.
• Involved in preparing project plans and identifying the major milestones of the project.
• Assisted QA testing in formulating test plans, reviewed them for appropriate test coverage and managed the change request documentation.
• Effectively analyzed audience: Translated technical ideas into words that the intended audience would understand.
• Effectively managed the requirements and requirement change requests during various phases of the project life.
• Developed and maintained the issue/defect matrix and provided the status reports to senior management.
• Involved in the creation of Project status reports as well as requirement traceability matrices.