Certification

Project Management Institute Certified Project Management Professional PMP

Key Skillsets

BPMN Methodologies, Process Modeling, Use Case Analysis, Agile, Scrum and Waterfall methodologies, PMI and CMMI Best Practices

Key Technology Skillset

Microsoft Visio, Excel Modeling, Mainframes Infrastructure, Service Oriented Architecture, Enterprise Application Integration, Content Management Systems

Platform

IBM Mainframe, TIBCO BPM, Java Runtime Environment

Operating System

Z-OS/390, MVS, Windows

Databases

VSAM, Oracle

Programming Languages

COBOL, JCL, BPML

Online Subsystem

TSO/ISPF

Tools and Technologies

File-Aid, Changeman, SPUFI, Scheduler OPCA , Table Base, Infoman, Intertest, Mercury Quality Centre, TIBCO Business Studio, VSS, Clearcase

Current Responsibilities

• Conducted business analysis on technology opportunities including assessing solution architecture, developing business Requirements Documentation BRD and developing solution design documentation
• Performed comprehensive use case analysis, build business process maps, develop AS-IS and To-Be process models and facilitate Business Process Improvement BPI strategies for multiple projects
• Created project plan and coordinate project implementation effort among onsite and offshore developers
• Conducted meetings with Solution Architects to discuss technology implementation and identify gaps
• Planned and conducted feasibility and impact analysis on the gathered requirements based on resource, timelines, and the budget and helped build the project plan.
• Conducted BRD review meetings with business sponsors and client project management and obtain business approval and sign-off
• Conducted solution training for business users and management post IT solution implementation
• Developed prototype of new information processing application. Helped collect functional requirements and prepared business requirement documents using Rational Requisite Pro.
• Build the status report and present to the Sr. Management on a weekly basis. With emphasis on the current and future outlook for the project.
• Managed the relationship across the business stakeholders.
• Performed application support activities to resolve system issue/problems in timely manner.
• Supported team to track ongoing issues monitoring and system questions from end users
• Identified and documented Issues, risks and gaps and their descriptions and impact, and provided recommendations and alternatives.

Project Description

• Statements Online: This module provided a central repository for all customer banking statements of Citibank, to allow customers and business users to view statements, order statement reprints and make historical statements available online.
• The Statements Project was an enterprise level Technology Integration project that comprised of the following implementation modules:
• Statements: This module facilitated the generation of Citibank customer banking statements and comprised of a sophisticated system that interacted with major transaction posting systems to provide details of customers' daily transaction and financial activities.

Project Responsibilities

• Interviewed Business SMEs Subject Matter Experts to identify and review the functional requirements for individual business units
• Documented AS-IS and TO-BE process maps of the Statements process and developed detailed use case scenarios based on detailed analysis and discovery
• Performed Business Process Modeling and Simulation using Microsoft Visio and TIBCO Business Studio to develop optimum process metrics based on iterative analysis
• Conducted meetings with Solution Architects to discuss technology implementation and identify gaps
• Developed Business Requirements Document BRD to document the functional requirements for offshore software development
• Conducted BRD review meetings with business sponsors and client project management and obtain business approval and sign-off
• Conducted solution training for business users and management post IT solution implementation
• Planned and conducted feasibility and impact analysis on the gathered requirements based on resource, timelines, and the budget and helped build the project plan.
• Involved in developing Test Strategies and effectively implementing them for Requirement traceability, Test Planning, Test Execution and Defect Management for the entire Enterprise Integration team and used Quality Center to achieve the same.
• Worked extensively on Quality Center all the way from requirements loading, creating/updating test cases and tying them back to requirements, test execution and defect logging/tracking.
• Performed application support activities to resolve system issue/problems in timely manner.
• Supported team to track ongoing issues monitoring and system questions from end users
• Worked with development group during the technical specifications documentation-answer all questions from the development team relating to the business/functional requirement
• Performed review and updates meeting with development team, testing team and business team on offshore and onshore basis.
• Ensured the timely and accurately processing of external or internal client requests.
• Leading the tasks of mentoring, coaching and training to a team of junior and mid-level Business Analysts. Part of tasks was to give high level training of lifecycle and complete project.
• Prepared and maintained status report, charted out schedules, allocated and managed technical and human resources using MS Excel and MS Project.
• Defined core business rules and validations for the entire project and established change control procedures.
• Created Body of Knowledge BoK documents to share best practices with offshore and client technology and BA team for future references
• Supported business users of the production systems on an ongoing basis, document defects and enhancement requests and analyze scope for improvements based on analysis

Key Accomplishments

• Realized over 120 improvement in process Turnaround Time TAT for the Statements group resulting in improved overall process efficiency
• Identified over 45 FTE Full Time Equivalent unit savings through resource redeployment and automation through technology implementation
• Identified over 75M in annual cost savings for the business unit through restructuring inefficient business processes and successful implementation of process improvement strategies
• Built over 15 reusable process improvement artifacts documents, process maps, use cases and solution interfaces to be re-deployed in several related modules

Confidential

Client Name

Role

Confidential

Business Analyst

Project Description

• I played the role of Business Analyst/Onsite Lead, managing a team of 10 offshore and onsite software engineers for the Transaction Router project implementation for Citi. The project required us to deliver 15 complex modules aimed at automating the end to end transaction processing systems for the Confidential account over a period of 6 months.
• Transaction Router: The raw transactions received from various systems are converted into a more comprehensible and understandable format and transmitted to the financial posting systems for further processing.

Project Responsibilities

• Represented customers needs throughout the entire System Development Lifecycle, from initial requirements through operations.
• Created Business Requirement Document, Functional Requirement Document, Use cases.
• Prepared Business Process Models that specified all the activities of the business from the conceptual to the procedural level.
• Organized workshops with Subject Matter Experts to obtain domain level information.
• Developed a vision document that defined the primary goals and objectives of the project.
• Identified need of the project and perform analysis to implement new system along with different Business and Technical users.
• Worked with different level of business and technical users to transform and develop new requirements and participated into design, implementation.
• Derived As-Is and To-Be Scenarios and performed Gap Analysis and Impact Analysis
• Interacted with the stakeholders to get a better understanding of critical business processes and gather business requirements and business process Analysis and Management.
• Identified Use Cases from gathered requirements and developed High and low Use Cases by using MS Visio tool.
• Created business process workflow diagrams as activity diagram within MS Visio.
• Liaised business processes to organizational objectives, and identified opportunities for business process improvement.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Coordinated the efforts of developers, System Architects and QA Analysts.
• Facilitated between users and diverse teams and was involved in application development to enhance understanding of business and IT processes.
• Worked with team to stay abreast with new process and render it more effective.
• Analyzed system requirements and created Use Case Diagrams, Activity Diagrams using Rational Rose.
• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process.
• Created scenarios for User Acceptance Testing and conducted UAT.
• Participated in documenting defects and responding to IT in defect clarifications and resolution.
• Communicated with the software architects / developers to ensure that the applications agree to customer requirements.
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.

Key Accomplishments

• Realized over 35 M in cost savings through timely execution of project plan ahead of estimated integration schedule
• Efficiently captured and resolved all open defects and achieved close to 100 quality of final code deliverable
• Periodic risk assessment and analysis at various project milestones reduced the overall risk of implementation failure by close to 15
• Ensured consistent CMMI Level 5 compliance of project deliverable quality throughout implementation and post production deployment
• Received several client appreciations and accolades for successful project delivery and recommended for larger project business analyst/leadership roles within future NAIT technology implementation projects

Client Name

Role

Confidential

Assistant System Engineer/Business Analyst

Project Description

• Generic Notices System: This application receives input from various applications and generates notices to the customers regarding their statement availability and other related information.
• This project was an enterprise level technology integration project that comprised of the following implementation modules:
• Production Systems Support: Supported production systems and ensured smooth production implementation/ support. Post-production validation and support for the systems.

Project Responsibilities

• Performed software development and unit testing of software modules and manage project deliverables in line with project plan
• Managed and maintain the quality aspects of the integration modules including design input and output documentation, perform risk analysis, verification and validation activities related to design modules and facilitate formal design reviews
• Performed test region support for multiple applications and projects.
• Performed volume testing for major projects prior to implementation.
• Performed Proof of Concept POC for highly visible and major projects.
• Managed the work schedule within the offshore development team and take the lead on performing resource allocation among junior developers
• Managed queries from onsite lead and business users and investigate missed business requirements through detailed code analysis
• Proper Cross Module Utilisation, Task Allocation, Task Tracking, Weekly Status Reports and Ensuring On-Time Deliveries.
• Record and manage defects using proprietary tools and act as liaison between onsite lead and offshore development team by coordinating offshore development efforts, managing escalations and maintaining relationships with business users.
• Performed job scheduling and monitoring activities for every project.
• Prepared Implementation Checklist and walk-through document for projects covering both minor and major deliverables for timely reporting and implementation progress.
• Resource training and mentoring.
• Elicited and gathered user and business requirements through design sessions, brainstorming and prototyping.
• Utilized Rational Unified Process RUP to configure and develop process, standards and procedures.
• Created workflow diagrams, process models, activity diagrams, use cases for incorporating design changes in the order creation/ management system.
• Assessed the impact of business process changes on the existing systems and process flows. Analyzed the testing efforts that would be undertaken by other systems due to the changes in current systems. Coordinated analysis, development and testing efforts between various application teams.
• Determined project estimations and documentation of procedures.
• Participated in Business Modeling by understanding the needs of the business, and also documenting Business use cases initial as well as System Use cases
• Created non-functional system requirements pertaining to data quality and system performance.
• Prepared and implemented test cases for system testing as well as for User Acceptance testing.
• Actively participated in performing testing for thoroughly understanding of the engineering process and BPM.
• Conducted integration testing and regression testing with developers in development and QA, also conducted user acceptance testing with UAT team.
• Used documentation tools such as MS Office, MS Visio and MS Excel to document and deliver Business Requirement documents to the state for approval.
• Progressed from problem statement to well-documented Designs for state approval and for production, and implementation.
• Identified and defined technical specifications in liaison with the development team for system design, coding and testing.
• Compiled and delivered Functional Specification Document to the project team.
• Participated in Walk Through and Defect report meetings periodically.
• Participated in benchmarking activities to identify best practices.

Key Accomplishments

• Responsible for 100 defect free code at the end of solution implementation and responsible for less than 2 Severity 2 and above tickets within 2 weeks of production deployment
• Developed 6 Body of Knowledge Documentation BoKs related to best practices and key findings from the project which have been subsequently used by several other teams as best practice guides on technology integration projects focused on statement and notices implementation
• Received practice-wide and business level appreciations for leading the successful offshore project effort and subsequently nominated to be promoted as an IT Analyst and recommended for onsite deployment as an Onsite Project Lead at Citi, New York.
• Received appreciations and acknowledgements for handling production support for statements, transaction router and notices systems in an efficient, well-structured and time-bound manner.

Client Name

Role

Confidential

Business Analyst

Project Description

Confidential Company leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing etc. The project goal was to immigrate a legacy system for gathering information across various hospitals to Quest laboratories and send back the results when available. The focus was to provide the system with greater control, user functionality, robustness, scalability, security.

Project Responsibilities

• Designed and executed the Requirements Gathering sessions with the Business User team to collect the Business Requirements, Functional requirements BRD, FRD Processes and the Data Requirements
• Adopted Waterfall Methodology to implement the project.
• Involved in all the phases of the project from initial planning until the project went live.
• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Process Owners Stake Holders and Document Analysis, represented them in Requirements Traceability Matrix RTM
• Organized and coordinated Joint Requirement Planning JRP between various groups like Product Vendors, Design teams and Senior Management to develop prototypes through Inception phase
• Recommended changes for system design, methods, procedures, policies and workflows affecting claims processing in compliance with government compliant processes like HIPAA formats and accredited standards ANSI.
• Created requirements and workflow documents for new PBM website database.
• Worked with the management for improving and giving new ideas for designing future processes of the HIPPA transactions, PBM, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Facilitated Brain Storming sessions to discuss and document new User Requirements. Also conducted meetings with the Users and Programmers to discuss solutions and develop scenarios
• Provided key initiatives in working with Users in defining Project and System Requirements in coordination with the Project Managers and Business User Group BUG
• Ensured all the Risk Analysis steps are being followed and adherence of the Requirements, identified the outputs, identified controls that prevent/detect problems with the output and evaluated the cost/benefit of implementing these controls
• Participated in development of artifacts such as Workflow Diagrams, Business Process Models, Data Flow Diagrams, Data Mappings, Data Dictionaries and Functional Requirement Specifications FRS
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using UML
• Extensive interactions with the Client and the Management teams to understand the Requirements and report the status of the testing efforts on their applications

Used MS Project to manage schedules, deadlines and resources and collaborate on the project