Summary:

• Business Analyst with over 7 years of diverse experience with requirements management, business analysis, data analysis and project management
• Excellent analytical skills to understand the business process, functionality, requirements and to translate them into System Requirement Specifications.
• Experienced in developing functional specifications for business process refinement and automation, data modeling, system architecture, conducting feasibility studies and scope.
• Excellent written communication technical writing skills. Capable of producing various documents like functional specifications, test cases, BRD, Business Process Documents, user manuals and user interface specifications.
• Experienced with full Software Development Life Cycle SDLC using the Waterfall Model and Rational Unified Process RUP with a good understanding of Agile Methodology.
• Have strong knowledge in Object Oriented Analysis and Design concepts OOAD and implementation.
• Knowledge lies in business process design, research, implementation methodologies, diagramming data process mapping, applying Unified Modeling Language UML , and the implementation of performance measures.
• Strong knowledge and experience in working on online financial systems. Worked on various Graphical user interface Web-Based user interfaces. Expertise in Creating and editing web content.
• Experienced in analyzing and creating Use Cases, Use Case Diagrams, Data Flow Diagrams, Business Flow Diagrams, and ER Diagrams, Wireframes and Sequence Diagrams.
• Conducted Requirement Gathering Sessions RGS and Joint Application Development JAD and interviewed Subject Matter Experts SMEs , asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Well versed in writing SQL queries or scripts for dataanalysis and writing test strategies, test plans, test cases, defect reports and developing test scripts, traceability matrices and test environments.
• Experienced in conducting User Acceptance Testing UAT .
• Defined project milestones, schedules, monitoring progress using MS Project and updated plans as required.
• Expertise in planning yearly departmental budgets and schedule using MS Project.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments. Team builder with strong Leadership qualities. Demonstrated initiative, drive.

Technical Skills:

Experience:

Confidential

Sr. Business System Analyst

Confidential commonly referred as Confidential is a membership-only warehouse club chain operating on the Confidential, as well as in the state of Ohio. The project was to enhance the functionalities of POS Point of Sale system and its access to inventory management system and membership data management application to increase the effectiveness of target marketing to increase ROI return on investment .

Responsibilities:

• Developed Data Flow Diagrams, Work Flows, Process Flows, and Entity Relationship Diagrams in MS Visio, and analyzed them to create AS IS and TO BE scenarios.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners stake holders and document analysis, represented them in Requirements Traceability Matrix RTM .
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Conducted JAD sessions, created Use Cases, Work Flows, Screen Shots and Power Point presentations for the Web Applications.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Created and maintained Narrative Use Cases Business Use Cases, System Use Cases .
• Followed the adaptive RUP framework for the whole Project life cycle PLC .
• Fine-tuned search engines and pulled data from different databases and migrated data back and forth using SQL.
• Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, OOAD, Visio and Business Process Modeling.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of Use Cases, Business Process Flows, and Prototypes and management reporting requirements.
• Assisted in Data Mart Design and Prototyping.
• Worked on following applications Business Objects, Enterprise Architect, Toad, Plainview project management , Microsoft Suite Word, Excel, PowerPoint, Visio, Access, Project .
• Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases in QTP and analyzed the Test Results.

Environnent: MS-Project, MS-Office Suite, MS Visio, HPQC, Windows XP, Oracle, Mainframes, .NET Java, J2EE.

Confidential

Business Analyst

Confidential a broad array of financial services, including retail, business and corporate banking cash management, capital markets, private wealth management and insurance. Confidential joined the Santander group in Confidential and there is a major Transformation project going on, to migrate from Sovereign's legacy banking system to the Santander proprietary banking system. The project involved redesigning the checks department and analyzing the GAPs in the to-be system and the as-is system. It also involved enhancing and upgrading the system according to the needs of the Bank users increasing its usability and portability.

Responsibilities:

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Involved in requirement gathering using Rational Requisite Pro, which included interviews, brainstorms and meetings with stakeholders.
• Identified the current business process, documented the work flow and improved the efficiency of the current business process.
• Understand of Posting, Check payment, ACH, Mortgage, Lockbox, Fraud and Exceptions.
• Extensively involved in Accounts migration and Data migration from the core Sovereign system to proprietary Santander system.
• Identified and created all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, and Class Diagrams using Microsoft Visio 2007.
• Involved in the creation and maintenance of the Workflow plans and artifacts for all the waves.
• Involved as a SME in the designing of the Posting file and the Database used to verify the posting process.
• Involved in the writing the SQL queries and managing the Oracle database for the Posting process.
• Maintained and kept track of stakeholders' requests for enhancements and changes using Rational Clear Quest.
• Expertise in Performance Management, Asset Management, Credit Management and implementing its benefits.
• Understood the business logic, User requirements, and test-objectives to develop test plans, test cases, and test case execution using Test Director.
• Tested the application manually by executing Test Cases prior to Automation.
• Involved in automating test cases using QTP and Load Runner.
• Performed all kinds of testing including regression, system, integration, end to end, smoke, functional, back end and front end testing.
• Participated in Bug-Review meetings with software developers, QA engineers, managers and suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.
• Conducted UAT User Acceptance Testing to make sure that all the user requirements are catered by the application.
• Involved in preparing a simple and detailed User manual for the application, for the intended users.
• Provided training to the Users and explaining them the Business as well as the Technical side of the Proprietary Santander system.

Environment: Agile, SDLC, Erwin, Microsoft Office 2007 Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project, Visio , Rational Requisite pro, Rational Clear Quest, QTP, Load Runner, Mercury Quality Centre, SQL, Oracle 10g Java, SQL Server Reporting Services SSRS.

Confidential

Business Analyst

Confidential real estate loans that don't meet bank standards and for borrowers who don't have time to wait. Avatar is a unique type of hard money lending company that's institutionally funded. The project involved streamlining the paper based mortgage process and giving quick updates to the loan officers and customers. The goal was to enhance the customer experience.

Responsibilities:

• Conducted workflow, Process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Actively involved in Data Modeling thereby making sure all the data elements were covered that would be required in future reporting. Ensured accuracy of data sent down-stream, and maintained documentation of the process.
• Worked with end users to identify business requirements.
• Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and to improve the process to ensure a stable and accurate solution.
• Analyzed data to generate information about clients and their attributes like institution, site, and buildings. This data was structured and were pushed into tables.
• Walkthrough session of Business Requirement Documents BRD and Technical Specification FSD with technical team.
• Created Business Requirement Specifications using Rational Requisite Pro.
• Implemented a structured system development methodology with emphasis on RUP Methodology that dramatically improved productivity and reduced errors.
• Performed testing using Mercury products Win runner and test director .
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing UAT .
• Involved in analysis of Requirement Specifications and planning by formulating Test Strategies, and Test Cases in Test Director 8.0 for the Functional, Integration, Security and smoke testing.

Environment: Quality Centre, Rational Rose, HTML, UML, XML, RUP, MS Office, MS Visio, MS Project, Dot Net, Java, Oracle, DWH, SQL, RDBMS, Win Runner, Test Director.

Confidential

Business Analyst

The assignment was a major up gradation project. It involved retirement of a host of legacy applications with a third-party Policy Administration system and was planned for implementation in 2 phases, Release 1 2. Release 2 was divided into 3 categories viz. Product requirements, Non-Product requirements and Integration. Non-product needs are those that support business architecture changes. As a Business Analyst, was involved with 4 modules within the Non-product requirements namely Workflow Enhancements, Name Clearance, and Automated Policy Numbering.

Responsibilities:

• Documented the artifacts in required formats namely Business Requirement Document, Functional Requirement Document and Business Scenario Document.
• Responsible for gathering requirements through interviews and status meetings with Business users and SMEs from the Operations, Underwriting Property Casualty , BPO and the MGA fronts.
• Conducted JAD sessions to discuss requirements and resolve conflicts between stakeholders
• Capturing requirements in informal and formal sessions while maintaining scope and change control to provide the best quality in all of the assigned jobs and get mutual satisfaction of the business partners/sponsors.
• Responsible for Product Management, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management.
• Analyzing and translating user-level requirements into a logical design, using UML diagrams, Use Cases and Activity diagrams.
• Performed data mapping, logical data modeling, created class diagrams and ER diagrams.
• Created screen mock ups based on the requirements put forth by the SMEs.
• Participated in working sessions with the PM and SMEs which involved white boarding the scenario flows for gaining better clarity on the requirements.
• Able to bridge the difference between the end user's non-technical point of view and the developer's technical point of view to clarify uncertain requirements.
• Held elicitation workshops and attended demo sessions along with Business Analysts to do the Feasibility study and understand the existing capabilities of the Policy Administration system before customization.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in creating the targeted questionnaire for SMEs and Business users for elaborating and getting clarity on requirements.
• Participated in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.

Environment: RUP Methodology, Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft PowerPoint, and Windows 7, SQL server.

Confidential

Business Analyst

Confidential offers range of health care coverage options to individuals and through employer groups. The project involved building a Enterprise SOA service-oriented architecture based system that was to be developed on the Microsoft .NET Platform. The new Claims Processing MMIS Medicaid Management Information System will replace the old legacy system thereby automating all the business areas with minimum human intervention. As a Business Analyst, I was involved with drafting the migration plan for the Claims Processing data which needed to be migrated from the Mainframe to the SQL Server environment.

Responsibilities:

• Conducted requirement gathering sessions with the Information Technology team.
• Attended JAD sessions for Requirement Validation to gather requirements for the new MMIS.
• Developed Use Cases, Activity diagrams and Sequence diagrams from the requirements based on the UML methodologies using MS-Visio.
• Involved in the design and development of User Interfaces UI using HTML, JavaScript and JSP.
• Held periodical meetings with the Development team to gather information on the progress and resolve project issues.
• Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
• Performed an analysis of requirements so that they are in compliance with
• Requirement Traceability Matrix RTM was maintained through RequisitePro to keep the timelines and milestones in check.
• Helped the testing team in carrying out manual testing and also assisted in writing test cases and a Test Plan.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Bugs that would enhance the usability of the application were logged using Rational ClearQuest.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Tested the features and functions based on priority using Rational Quality Manager.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Rational RequisitePro, Rational Rose, UML, MS-Project, MS Visio, Java, MS Office, Windows XP, Microsoft SharePoint, RQ

Confidential

Business Analyst

Confidential is one of the largest pharmacy companies in the Confidential. The company has a number of divisions each of which produce different products pertaining to medical supplies for use within and different parts of the world. In order to keep track of the huge amounts of data generated in clinical trials and with respect to sales and expenses, a data warehouse was developed. Based on the warehouse, the management was able to take sound decisions regarding budgets and forecasting the company business decisions. Also, a separate accounting system was created with general ledger accounting, budget tools, AR/AP and Chart-Security Maintenance Application CSMA .

Responsibilities:

• Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language PL/SQL .
• Conducted interviews with end-users to collect requirement and business process information.
• Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
• Owned the entire reporting process. Interacted with the ETL team, developer s , management, and account holders to get the requirements, document them, design templates, and write specifications.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Developed business process models in RUP to document existing and future business processes.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing UAT .
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, UML, J2EE, Windows NT/XP, Oracle, SQL, SQL Server, Six Sigma, PL/SQL, UNIX, VBScript, C . NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential

Business Analyst

Confidential is a not-for-profit organization that helps the academic community use digital technologies to preserve the scholarly record and to advance research and teaching in sustainable ways. The organization has invested in developing a highly functional and cutting edge platform for its core products, and to consolidate all its services onto a single platform and architecture. Project I am responsible for is to migrate the current content management solution to the new delivery platform.

Responsibilities:

• As a Senior Business Analyst, document business, functional and technical requirements for the new delivery platform.
• Requirement elicitation through discussions and interviews with business and technical staff, both on and off site New York .
• Incorporate these requirements into a variety of artifacts including prioritized feature lists Product backlog , functional specifications, business requirement documents, use cases, organizational and business process diagrams, and information architecture diagrams.
• Organize and conduct financial vendor evaluation.

Confidential

Jr. Business Analyst/Trainee

Confidential is an IT Solutions and Service Provider which offers guidance, know-how and a comprehensive portfolio of services to help customers realize measurable business value from their IT investments. Project was Automated Bill Pay System: The aim of the project was to implement a system which can be used by the customers to pay their bills online. This product can be integrated with existing banking systems. Some of the main features of the system are managing payee information, scheduling payments, determining estimated delivery dates etc. It also generates a variety of reports regarding the history of payments, payee information etc.

Responsibilities:

• Created Use Cases and Business Use Cases model after accessing the scope and status of the project and understanding the business processes form USER perspective.
• Worked closely with the development team to clarify and understand functionality, resolve issues and provided feedback from the UML diagrams.
• Facilitated JAD sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality and created Functional and Non-functional requirements.
• Interacted closely with the Subject matter experts SME for the functional requirements gathering.
• Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans and delivered system documents, processes, diagrams.
• Defined business processes, identified GAPs, evaluated requirements and change requests, managed scope and transferred knowledge.
• Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings and compiled various reports.

Environment: UML, Use Case Analysis, MS Visio, Enterprise Architect, MS Office.