IT BUSINESS ANALYST

With a focus on delivering technology and services using automation, data analysis and root cause identification that drive business goals for organizational benefit. With a focus on using ITIL, PMP, IIBA and other best practice methodologies to deliver projects and services on time and on budget. Create strong relationships across the business constituencies and project teams to deliver their objectives always sensitive to the needs and requirements of each for the success of the project.

SKILLS

• Project Management Managing Others Business Analysis Delivery Management UAT Scheduling SDLC Management Operations Management Software Implementation UAT Scoring Budget Planning and Reporting Metrics Reporting SQL Queries Business Requirements Documenting Business Process Mapping Business Process Improvement Business Process Consolidation
• JAD Facilitation Business Process Re-engineering System Requirements Documenting
• Functional Requirements Documenting Contract Negotiations Web Applications

TECHNOLOGIES

• Operating Systems Windows NT Server 2008, MSSQL 6.5 2008, Novell NetWare 3 - 6, HP-UX 9.0 -11.23, Red hat SUSE Linux, AIX 4.3 -5.2, Sun Solaris 6 10
• Server Systems MSSQL 5.5 MSSQL 2008, Oracle 8 11g, VDI, Terminal Services, IIS, Apache, SQL Plus, MySQL, Ingres, Exchange 2000 2003,
• Servers Acer, ASUS, Dell, HP/Compaq, HP C-K, IBM
• Routers Cisco 1650,
• Switches Cisco SR2600
• Firewalls Cisco ASA 5505, Cisco PIX, Barracuda VPN
• Applications Office 365,Word, Excel, PowerPoint, Outlook, OneNote, Access, Visio, MS Project 98 2010, SharePoint 2003 2010, Corel office Suite, ACT 6, Vignette CMs, Vignette Collabortion
• Tools Business Objects XI v.3 V.4 , Crystal Reports 9 - 12, TOAD, CampusVue, Mixie, Broadleaf, Five9, Zendesk, Digital River, Google Apps,
• Billing System App Cerillion, Quick Books 2007-2010
• Enterprise Management HP OpenView OVO 4 8, OpenView NNM 3.3-6, Tivoli TSRM 6-6.2, NetCool, Omnibus, ITCM, ITNPM, ITNM
• Backup Software OmniBack, Legato Networker, ArcServe, Veritas Backup Exec, Acronis,
• Anti-Virus Microsoft Security Essentials, McAfee, AVG, Inoculan, Symantec End Point

EXPERIENCE

Confidential

Business Analyst/Consultant

• Provide support and analysis for customers using various IT products. Gather clients business requirements for creation of Business Process Diagrams and Functional Requirements. Define and implement solutions for issues and outages to restore systems to operation. Provide phone support for various customers that are experiencing malfunctions or inoperability. Review and recommend changes for Confidential in website content.

Confidential

Technology Admissions Specialist

• Conduct requirement gathering sessions with students for their educational goals. Focus on counseling students on the decision process for selecting the correct education degree program. Assist other members of staff with the understanding of Technology Programs that are most appropriate for students. Assist with completing the applications process and acceptance to the university. Managing each student as a project from initiation of meeting to decision on a program through the process of completing the degree program to graduating. Assist Program Directors and Deans with student evaluations and credit reviews. Complete all forms that are required for the student's educational plan. Explore all potential options for student's budget, lifestyle and schedule. Provide advice for alternative career paths. Assist counselors with better understanding of technology programs and skills required for each. Build the student plan with all forms and documents required for enrollment and Financial Aide.

Confidential

Web Technology Consultant

• Register, build and support websites for clients. Assist with Search Engine Optimization and Adwords for website search placement and Alexa scoring. Assist with strategies to improve placement in SEO scores and backlinking. Assisted with Mobile Web building and support. Gathered requirements from clients for developing reports that provided data about performance and results for website activity. Provided analysis to clients for technology devices required for to support the business and users.

Confidential

Business Analyst/Project Manager

• -In this Project the focus was to resolve Regulatory violations identified in orders from the Confidential. From these reports a project plan was developed using MS Project 2010 that identified the tasks required to evidence compliance with the orders. Agile methods were used to adjust tasks that would require additional time or were dependent on other tasks that were delayed. The evidence was produced by the C-Suite executives and their Direct report executives. Once complete, the evidence of the task was collected and placed in SharePoint for Internal Audit to Accept or Reject. Weekly metrics status reports of progress and schedule were provided to the CEO and Board for review. The project was successfully completed in 3 months, providing the evidence that satisfied the regulators for inspection.

Confidential

Business Analyst/Project Manager

• This role required the expertise of reviewing the current Business Processes and consolidating them to align the business operations across regions. Upon alignment the Use Cases or Scenarios in the application were identified for UAT and the Subject Matter Experts were identified for their role with the UAT and confirmation of the Use Case applicability. Through UAT the application was tested and any defects were identified and reviewed with the vendor for prioritization and resolution schedule. Used and supported MS Sharepoint 2007 to create users and track UAT testing results. As part of the application Business Objects and VDI were used for users to provide receipts and work orders for customers and technicians. The successful delivery in Production of the application and resulted in my assignment to Manage projects related to Network Operations. These projects included tools from IBM Tivoli for Service Management, System and Applications Management, Device Configurations, Network Performance Monitoring and Network device monitoring. During the delivery of these products the collection of devices for inventory, management and confirmation of the operation of the network and systems infrastructure.

Confidential

Director of Operations

• Preparing for a Billing System Conversion from a legacy database to MSSQL the initial process was Gathering and documenting business processes and procedures for ISO9001 compliance and to identify current and future end state. Lead and directed 5 reports in 3 different countries and provide feedback and appraisals. Provided analysis of Business Processes for continuous improvement practices for TQM activities. Developed and delivered financial and metrics reports using SQL queries and Crystal Reports to executives for continued adjustments of operations. Developed and delivered financial analysis using Excel pivot tables for sales and commissions. Created the Business Requirements Document for the migration from a legacy policy/billing management system to a new SQL based integrated system. Managed the budget forecasts and actuals for the IT and Operations. Implemented remote desktop configuration for users to access systems and servers virtually using Terminal Server. Implemented digital document management strategy and procedure to increase efficiency and accessibility of policies and other operational documents.
• Conducted team using Agile Project Management concepts and practices. Create job descriptions and specifications for new and existing positions in the organization. Completed and filed state forms for corporate compliance and licensing. Managed delivery of services from vendors for IT and operational materials. Implemented procedures using ITIL Methodologies for Service Delivery and support. Used PMP methodologies to plan and deliver projects. Used ACT for contact and marketing campaigns and SQL based reports for sales staff. Used MS Project 2010 to manage project tasks and reports. Used Visio 2010 for developing architectural diagrams.

Confidential

Project Manager

• Supported a variety of strategic initiatives through the development, planning and execution of critical Information Technology IT projects spanning multiple applications, vendors and departments. Responsible for project management and coordination activities, including: planning, estimates, scheduling/assigning work, problem identification and resolution, communication to stakeholders, change management, and reporting of results. Managed the activities for a group of developers, contractors, and partners in support of the WDW infrastructure. Coordinated with construction project managers on the delivery and setup of servers, telephony and data equipment on new construction areas and remodeled areas. Applied ITIL methods in symphony with PMI practices to support and deliver projects and manage outsourced service providers and vendors. Develop and update Project Plans using MS Sharepoint 2003, MS Project 2007 and MS Project Server 2007. Tracked the progress and identify any deviations from the original project plan for Risk and Change control. Applied Change Management processes using Service Center and the Disney Change Control methodology. Coached and mentored other team members, Project Managers and participants in support of projects and personal growth. Provided executive reports of metrics with financials, performance, budget forecasts and actuals of the Projects statuses using Business Objects, custom SQL queries and Crystal Reports.

Project Manager/ Programmer Analyst Sr. Content Management Systems

• Lead and managed the Technical Support activities for a group of developers, contractors, and partners in support of the Confidential Content Management system using Vignette as the core application. Created processes for users to developed and contributed digital documents to the Content Management System. Managed vendors and contractors in support of the Content Management system. Coordinated planning, acquisition, and support for the infrastructure required for the SDLC for team members and systems that included application infrastructure components and services. Supported individual team members by coaching and mentoring them on processes and procedures that are required by the organization to gain efficiency and compliance. Assisted with approving time records and delivering financial reports using Primavera Team Player. Coordinated and assisted with the process of deployment activities for code builds and regular operational maintenance using SDLC practices including Change Control and QA activities. Made adjustments to data in the Oracle database using TOAD to resolve application issues. Created and submitted financial reports, application performance, activity metrics and reporting of team support activities using SQL queries, Business Objects and Crystal reports for leadership and executives. Provide continual forecasting and actual analysis of use and capacity of the systems to predict the potential growth and future requirements of resources that encompass the entire environment. Lead the team on developing alerting and automation to create an intelligent environment that is capable of identifying and resolving real issues and potential failures across of the elements and components that comprise the service. Created and developed automation and process improvement to reduce and eliminate application outages. Delivered the Disaster Recovery solution for the applications that my team supported. Implemented projects using PMI methodology and using MS Project to design and measure the projects progress. Provided training to customers and support team for use in concepts and applications.

Systems Administrator Senior Enterprise Management Systems

• Providing Support for the installation, configuration and support of Windows, and UNIX Servers and applications. During the IT Transformation I was responsible for increasing server support from 500 to 3000 servers in the Enterprise Systems Management and Remote Access design for the Infrastructure. Completely responsible for the HP OpenView Operations system, including the hardware, OS, Oracle Database and Application Monitoring, Alerting and automation of all of the corporate controlled servers. Delivered a costs savings in excess of 1 million that was recognized by modifying the license agreement with the vendor and by consolidating all east coast servers in a combined effort with WDW. Collaborated with the various support teams in identifying their alerting and automation needs and deliver intelligent solutions for their operations in addition to identifying value that could be leveraged for other related business units and teams. Created reports using SQL Plus and adjusted data in the Oracle database for device and event inventory. Coordinated with Construction Project Managers on the delivery and setup of Servers, storage, telephony equipment and data devices use for remote access and connectivity in the Data Center expansion. Created and delivered a training platform for all support teams that used the service to support their applications. Provided a training matrix that was used to measure and evaluate all teams that were to participate in the use of the tools. Developed project plans and managed all projects using MS Project and managed the delivery of all tasks and contributors executing tasks along with planning and scheduling. Provided the schedule for service levels and budgeting and charges associated with services. Developed templates and integration for applications and systems that didn't meet specifications.

Quantum Resources Enterprise Management/BPM Consultant/ Network Engineer

• Managed several concurrent projects with different objectives and team sizes of 3 to 12 members, of which I was responsible for delegating activities for delivery of projects. Developed strategies and delivered presentations with Sales Teams, Development Teams and clients for the deployment and delivery of the methods necessary for success projects in multi platform environments that include Windows NT, UNIX, Novell NetWare, and Mainframe using CA Unicenter / TNG and other CA products. Provided budgets and forecast for ongoing and proposed projects ranging from 1,000,000 to 10,000,000. Managed internal staff and vendors staffs for various activities at project locations for delivery of services. Provided budgetary projections and forecasts of resources and revenue projections for profitability. Tracked the progress and resolved issues that may impact the performance, delivery and schedule of projects.