SUMMARY

• Over 7 years of experience as a Business Analyst with expertise in Business Process Analysis, Business Process Modeling, Business Requirements, Database Design andStrategic Planning.
• Business Analyst dedicated in delivering value - based services using stringent BABoK processes & guidelines, including use cases, Functional Requirements writing, Process Flow Diagrams, Data Analysis and the production of deliverables for complex systems and projects.
• Expertise in cost-benefit analysis, assessing customer needs, designing ecommerce solutions, tracking web analytics, and evaluating marketing campaign results.
• Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.
• Expertise in interacting with stakeholders, customers and users to gather, manage and validate requirements.
• Experience in development methodologies like SDLC, AGILE, SCRUM and Waterfall.
• Experience working with User Stories and Design Specifications based on Functional Requirements.
• Efficiently monitors company-wide data quality, with general or minimal supervision.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans.

TECHNICAL SKILLS

Application Software: HP Quality Center, Rally, JIRA, Confidential Redshift, Tableau

Methodologies: AGILE, Waterfall, RUP, SCRUM, UML

Databases Tools: MySQL, SQL*Plus, SQL*Loader

Business Tools: MS Visio, MS Project, MS Office Suite

Web Technologies: ASP.Net, HTML, CSS, Java Script

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Business Systems Analysts/Data Quality Analyst

Responsibilities:

• Documented requirements in the predefined format.
• Maintains and defines data quality processes; participates in the development of data quality rules which supports critical business processes.
• Participates in and/or leads discussions with cross-functional teams.
• Identifies and escalates data issues or opportunities to the Data Governance team.
• Profiles data to assist in the development of effective data quality controls.
• Collaborates with business stakeholders and subject area experts to define and document business requirements related to data quality.
• Acts as liaison between business subject area experts and technical analysts in the analysis, design and testing phases of the data quality process.
• Participates in the testing of data quality processes, including the development of test cases.
• Ensures all data quality processes and methodologies are properly documented and stored for easy access by the entire Data Governance team.
• Assists in the writing of business and technical definitions of tables, columns, and terms.
• Provides guidance for data modeling and database design.

Environment: HTML 5, Java, Oracle DB, SQL, HP Quality Center, MS Suite.

Confidential, Columbus, OH

Sr. Data Analyst/Project Coordinator

Responsibilities:

• Consulting with the functional units and personnel to identify, define and document business needs and objectives, and problem areas.
• Acting as a liaison between the technical IT team and the business functions in design, analysis, development, and testing to ensure optimal systemoperational performance.
• Conducted current state and future state analysis to determine the process flow and impact to the Credit Data Warehouse due to the change in the source servicing systems.
• Communicated with the business team to understand the future mapping of the fields in the Warehouse post the migration.
• Performed gap analysis to identify the changes in the logic and to ensure that the integrity of the fields in the Warehouse is maintained post conversion.
• Otherresponsibilitiesinclude taking a proactive approach to problem solving, taking ownership of issues and following things through to completion.
• Proactively involved in project planning using MS Project.
• Responsible for creating Data Mapping documents, Functional Specification Documents, Technical Specification Documents, Change Request/Control documents, Test Strategy documents and Release Notes.

Environment: Control - M Workload Automation, HP ALM, PUTTY terminal emulator, MSSuite.

Confidential, Columbus, OH

Sr. Business Analyst

Responsibilities:

• Designed the As-Is to To-Be plan after careful review of the existing documentation and artifacts.
• Conducted JAD sessions and interviews with stakeholders and SMEs for eliciting requirements.
• Elicited requirements using interface analysis, observation and a requirements workshop.
• Prepared the FRD (Functional Requirements Document), BRD (Business Requirements Document) and the SRS (System Requirements Specification).
• Involved in the certification process of the EHR/EMR (ONC ATCB) system for the mandated clinical quality measures.
• Conducted GAP analysis, Cost-Benefit analysis, SWOT and Feasibility analysis to understand the potential risks and opportunities in building the system.
• Successfully implemented the Agile Scrum methodology of software development by creating sprint backlogs, organizing and conducting sprint planning meetings, daily scrum meetings.
• Created sprint burn down charts and release backlogs for effective Project Management.
• Created Use Cases, Activity diagrams, Sequence diagrams and Interaction diagrams using MS Visio.
• Tracked and managed the User Acceptance Testing (UAT) to verify the implementation of the requirements along with the providers.
• Employed Triage decision making in classifying the defects based on severity and priority using HP Quality Center.

Environment: Apache Tomcat Webserver, SQL, HP Quality Center, MS Office &SharePoint 2010

Confidential, Seattle, WA

Business Analyst/Risk Management

Responsibilities:

• Develop and maintain metrics allowing more granular explanations of Weekly/Monthly/Quarterly Business report trends.
• Driving the prioritization of Quality/Cost Improvements projects.
• Produce regular reports and analysis, write systems query to gather data, perform data-mining and analysis using tools including MS Excel, SQL, Oracle BI and Cognos to identify trends and develop forecasts, as well as identify opportunities for cost savings.
• Own, develop and maintain forecasts of Operational Metrics.
• Drive LEAN efforts by leading Six-Sigma&Kaizen projects in respective operational area.
• Work with the Finance and Operation Management to forecast and develop operational targets.
• Provide analysis support on Project, takeNew Initiatives and makeStrategic Decisions.
• Collaborate with Operations Managers and teams to implement solutions that enrich customer experience.
• Track project issues, concerns, deliverables, acceptance criteria; Act as a liaison between Transportation/Operations leadership/business teams and engineering teams.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Participate in industry and other professional networks to ensure awareness of industry standards, trends and best practice in order to strengthen organizational and technical knowledge.

Environment: AGILE, MSOffice Suite, Rally,Jira,HP Quality Center,SQL.

Confidential, Sacramento, CA

Business Analyst

Responsibilities:

• Documented requirements in the predefined format.
• Elicited business requirements to ensure the quality of the feature being developed.
• Created 50-60 workflow diagrams for their various marketing companies and combined into single unified workflow.
• Captured As-Is state of existing process through Visio.
• Participated and conducted workshop sessions.
• Gathered and documented requirements in Functionality Matrix documentduring the various visits of field and branch offices and created repository for the same on SharePoint.
• Prepared mockup screens to elaborate the requirement for the developers.
• Worked closely with the software design team and product managers to analyze and identify system requirements.
• Systems Test Cases preparation.
• Wrote Use Cases for Auto Appraisal Process and Premium Finance.
• Assisted support to developers during development.
• Involved into activities like follow up, approval and sign off the requirement documents.

Environment: AGILE, MS Suit, Rally, Jira, Rational Requisite Pro, Adobe Photoshop, HP Quality Center, Sql Server 2008, XML, UML.

Confidential, Pleasanton, CA

Business Systems Analyst

Responsibilities:

• Worked as part of the BA team in eliciting requirement, define and document business requirements (BRD), developed Functional Requirements document (FRD) and analyzed them using Rational Requisite Pro and Visio.
• Implemented the entire Agile Methodology of application development with its various workflows, artifacts, and activities.
• Interacted with software developers to understand application functionality and updated them about end user sentiments.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the users to upgrade or change the business specifications for the product.
• Prepared BRD, FRD and also identified business rules and created a use case for the gathered requirements.
• Conducted JAD sessions to discuss and resolve any outstanding issues pertaining to the applications’ development.
• Participated in Bug-Review meetings with application developers, QA engineers, managers and suggested enhancements to the existing application from business perspectives and recommended solutions to existing bugs.

Environment: RUP, UML, MS Office, XML, Rational Rose, Rational Requisite pro, SQL, Oracle, Visio.

Confidential

Business Analyst

Responsibilities:

• Assessment of current state business processes and identifying the pain points (BPM).
• Provided a representation of future statebusinessprocesses that shows enhanced functionalities while addressing the pain points at the same time (BusinessProcess Modeling).
• Worked with stakeholders and project management to define the vision document for the project.
• Worked with traders to understand the trading desk issues and roadblocks.
• Worked withbusinessSMEs to gather thebusinessrequirements.
• Conducted Use case survey to identify all the use cases affecting the project.
• Worked with the architect and tech lead to understand the feasibility of the requirements.
• Participated and provided critical inputs in stakeholder meetings that finalizes the scope of requirement enhancements.Created use case diagrams using UML.
• Gathered and managed functional requirements by creating use case flows and documentingthem for stakeholder sign-off.
• Understood the process for reconciliations for Futures, Options and Swaps.
• Maintained the non-functional requirements through the Supplemental specification document.
• Provided project metrics to track the progress of the project.
• Provided inputs and worked for creating the project iteration plans.
• Worked with the QA team to help clear the functional ambiguities, helped with test plan and helped manage the defect resolution through Quality Center.
• Participated in team member meetings to provide inputs for BA process improvements.
• Mentored junior team members with enterprise methodologies and processes.

Environment: Waterfall and Agile, UML, SQL, MS Visio, MS Office Suite, Balsamiq.