OVERVIEW

• Sixteen years of hands-on experience in full Systems Development Life Cycle software implementation from gathering business requirements to providing customer training and support
• Extensive project lead/management experience including managing projects, conducting JAD sessions, and mentoring others
• Sound experience in gathering/deriving system requirements and authoring the related functional and technical software deliverables
• Extensive relational database experience including authoring and executing SQL scripts
• Extensive experience in designing, developing, and executing test plans, test scenarios, and test cases according to customers' software business requirements
• Excellent technical, functional, communication, and interpersonal skills

SKILL SETS

• OPERATING SYSTEMS: MS Windows NT, 2000, XP , IBM OS/390, Open VMS, DEC VAX
• LANGUAGES: SQL, PL/SQL, DEC BASIC, COBOL, Pascal
• RELATIONAL DATABASES: Oracle, MS SQL Server, MS Access, IBM DB2, IMS
• MICROSOFT APPLICATIONS: MS Office Excel, Outlook, PowerPoint, Word , Project, Project Server, Visio, Visual SourceSafe, Visual Studio
• IBM RATIONAL APPLICATIONS: ClearCase, ClearQuest, RequisitePro, TestManager
• OTHER APPLICATIONS: Microfocus Borland Caliber Author, Silk Central , OPIS, PIPS, e-QIP, EMC-Captiva InputAccel, Oracle Stellent, Axure RP Pro 4, Crystal Reports, SQL Navigator, IBM Lotus Notes, Domino Document Manager, Electronic Project Notebook , SnagIt, WebSphere Business Modeler Basic Version 6.0.2, Visual Intercept

EXPERIENCE

Senior Business Systems Analyst Confidential

• Acting as Lead Requirements Analyst / Project Manager on EPIC Transformation Project in support of OPM's Applications Systems
• Facilitate and lead JAD sessions to elicit and/or refine systems requirements
• Author Software Requirements Specifications and Requirements Traceability Matrices in accordance with OPM's Information Technology Systems Management ITSM guidelines
• Utilize Borland Caliber Author extensively to derive and manage system requirements as well as generate reports for various project stakeholders
• Utilize Borland Silk Central to manage and resolve system defects
• Author As-Is and To-Be process diagrams to assist with visualization of the existing and future systems
• Assist with data migration efforts which include authoring necessary deliverables and testing
• Assist OPM's Federal Investigative Services' Technical Services staff with authoring Needs Statements and User Requirements Documents as well as assist with functional and user acceptance testing for O M projects
• Facilitate and participate in peer review sessions for myself as well as other team members
• Primary legacy systems involvement include PIPS Personnel Investigations Processing System and OPIS OPM PIPS Imaging System
• Primary COTS packages involvement include EMC-Captiva InputAccel and Oracle Stellent

Systems Analyst Confidential

• Acted as Lead Business Analyst on Benefit Enhancement GUI Business Project Team
• Authored Statements of Work as well as high-level work plans during inception phase
• Authored Approach documents for requirements gathering, business process modeling, storyboarding, use cases, and testing
• Created and maintained detailed work plan for Benefit Enhancement GUI Business Project Team
• Utilized WebSphere Business Modeler Basic Version 6.0.2 to generate business process models which included documenting the as is processes and mapping the to be processes
• Conducted JAD sessions and worked with Subject Matter Experts to identify and define application requirements
• Assisted with data migration efforts which included authoring necessary deliverables and testing
• Led the storyboarding effort during the analysis phase and presented to business owners
• Created use case diagram and mentored Junior Business Analysts with creating use cases during analysis phase and created wireframes using Axure RP Pro 4 during design phase
• Coordinated and moderated peer review sessions for all GUI Business Project Team deliverables
• Entered and tracked requirements and change controls in Rational RequisitePro and ClearCase
• Acted as Quality Champion for all GUI Business Project Team deliverables
• Mentored Junior Business Analysts with developing and executing Unit/Application test scripts
• Verified that test cases and system defects were logged and tracked properly in Rational TestManager and ClearQuest tools
• Served as a Career Counselor for three Accenture Counselees and represented them during the annual review process
• Served as Accenture Pittsburgh Communications Lead and Training Lead
• Acted as an instructor for a two-week Accenture Entry Level Testing class for nine students prior to joining the Legacy Modernization project at Highmark

Senior Business Analyst Confidential

• Acted as primary contact and gathered business requirements from clients for Workbench Mellon's financial reporting application reports and dashboards
• Authored Statements of Work, Software Requirements Specifications, Design Specifications, Traceability Matrices, and Test Plans
• Followed Mellon Financial's CMMI Level 3 certification for all stages of the SDLC which included extensive peer review processes
• Authored and executed SQL queries for purposes of analysis and testing verification
• Monitored project progress, identified potential road blocks, and kept projects on track
• Designed, developed, and executed test plans, test scenarios, and test cases, including smoke testing, integration testing, unit testing, regression testing, and performance testing

Senior Business Analyst Confidential

• Conducted JAD sessions to gather business requirements for Service Link's asset management and closing management applications
• Authored scope documents and functional specifications
• Authored and executed SQL queries for purposes of analysis and testing verification
• Created use cases and Visio diagrams of process flows for new functionality
• Utilized Visual Intercept to manage change requests, bugs, defects, and requirements
• Utilized Visual SourceSafe to track version control of various documents and code
• Designed, developed, and executed test plans, test scenarios, and test cases, including smoke testing, integration testing, unit testing, regression testing, and performance testing

Technical Recruiter

Confidential

• Recruited all levels of IT professionals such as Project Managers, Developers, Business Analysts, QA Engineers, Technical Writers, and Network Administrators
• Adhered to proactive sourcing of candidates through cold calling, employee referrals, previous placements, internet recruiting, and corporate database
• Formatted candidates' resumes and presented them to client managers

Senior Business Analyst Contractor

Confidential

• Gathered business requirements from internal customers for HighBAR Highmark's Billing and Accounts Receivable application
• Authored scope documents and functional specifications for HighBAR
• Mapped the workflow of processing paper medical claims utilizing Visio in the effort of streamlining and digitizing the manual process of keying paper claims into the system via Optical Character Recognition OCR technology imaging software
• Traced and tracked software requirements using Rational RequisitePro
• Developed use cases along with rules and screen mock-ups
• Utilized Lotus Notes Electronic Project Notebook to track and trace HighBAR system defects
• Designed, developed, and executed test plans, test scenarios, and test cases, including smoke testing, integration testing, unit testing, regression testing, and performance testing

Transportation Analyst Contractor

Confidential

• Negotiated freight rates and service with contract Truckload, LTL, Inter-modal, air and small package carriers
• Developed, implemented, and monitored contracts with carriers
• Analyzed carrier bid proposals and advised Heinz on cost savings opportunities
• Performed cost/benefit analyses to decide if Heinz should utilize its dedicated fleet or utilize contract carriers
• Maintained and complied with Pacer Global Logistics' ISO 9001 certification

Logistics Analyst Contractor

Confidential

• Managed a carrier quality measurement program, which included obtaining required data, developing quality indices, establishing root-cause problem resolution, reporting to management, and giving feedback to carriers
• Monitored carrier performance in areas such as billing accuracy, damages, and transit times providing corrective action if not meeting expectations
• Performed business analyses of carrier programs, freight costs, and distribution patterns
• Involved in optimizing a new distribution center network

Business Analyst / Programmer

Confidential

• Designed, developed, implemented, and maintained TOLAS and Adonix X3 Adonix Transcomm's proprietary ERP systems
• Served as project lead on COPS Critical Order Processing System project
• Worked closely with external clients to assess needs, gather business requirements, and make systems recommendations for value-added services
• Developed and delivered staff and client training programs on software applications and systems functionality as well as performed code reviews
• Designed, developed, and executed test plans, test scenarios, and test cases, including smoke testing, integration testing, unit testing, regression testing, and performance testing
• Provided client support/problem solving as part of a help desk function