OBJECTIVE

• To take on a challenging role in business operations as a Business Analyst and give an efficient solution that would help the organization to achieve the best results which in turn would increase its productivity in the market.

SUMMARY

• Over 6 years of experience as a Business Analyst in deployment of Web - based and Client-Server applications with expertise in Health Insurance Claim process and Medicaid.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedure/ skillsets, and designing process and system improvements to increase productivity and reduce costs.
• Solid understanding of Business Requirement Elicitation, Business Process Modeling, Business Process Flow, Data Analysis and Mapping, Business Intelligence and Analysis.
• Experienced in all aspects of the System Development Life Cycle (SDLC) having thorough understanding of phases such as System Investigation and Analysis, Design, Development, Testing and Deployment.
• Broad understanding of the SDLC methodologies like Waterfall, Agile, Rational Unified Process (RUP), SCRUM and RAD.
• Highly proficient in interacting with business stakeholders and authoring Use Cases, Use Case diagrams, Sequence diagrams, Activity Diagrams, Collaboration diagrams, Class diagram, Statechart diagram and Component diagram based on UML methodology using CASE tools like MS Visio and Rational Rose.
• Interacted consistently with the development team and the management to meet deadline on project milestones.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (health care claim) and 834 (benefit enrollment).
• Experienced in conducting JAD sessions, project meetings, sprint meetings, walkthroughs and using burndown charts.
• Experienced in using Rational Clear Case for Version Control of requirement documents, Rational Clear Quest for tracking and prioritizing defects, and Fogbugz for bug tracking and defect management.
• Experienced in conducting User Acceptance Testing (UAT), SWOT analysis, Risk Analysis, Cost Benefit Analysis and ROI Analysis.
• Closely worked with QA team in delivering detailed Test Plan, Test Cases.
• Highly involved with system testing and integration testing.
• Acted as a liason between the technical staff and users (staff and management).
• Utilized tools like StarUML, MS Visio, Pencil, Balsamiq (Wireframing tool), Microsoft Office (Project, Access, Excel, Outlook, PowerPoint and Word), and Adobe Creative Suite (Dreamviewer, Photoshop and Flash).
• Familiar with programming concepts in ASP.NET, HTML/HTML5, CSS, JavaScript.
• Knowledge of BABOK (Business Analysis Body of Knowledge).
• Strong Analytical and Problem Solving skills with ability to approach challenges and solve problems effectively, and multi-tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decisions.

TECHNICAL SKILLS

Requirements Management Tools: Rational Requisite Pro, Rational DOORS.

Business Modeling Tools: Rational Rose, MS Visio, Pencil, StarUML v2.

Change Management and Version Control Tools: Rational Clear Quest, Rational Clear Case.

Testing Tools: HP QuickTest Professional, Quality Center.

Environment: s C, Java, HTML/HTML5, CSS, ASP.NET., SAP

Wireframing and Prototyping Applications: Balsamiq, Gliffy.

Tracking and Collaboration Tools: Jira, Confluence

Data Bases: Microsoft Access, MS SQL Server and Oracle.

Query Tool: TOAD for Oracle

Operating Systems: Windows XP/7/8/8.1, Mac OS X, Linux Ubuntu 14.04.

Applications: Microsoft Office Suite 2013 (Word, Excel, PowerPoint, Project and Outlook), Adobe Creative Suite (Dreamviewer, Photoshop and Flash), MS SharePoint, Microsoft Webmatrix 3, Team Foundation Server (TFS), MS Visual Studio 2013.

PROFESSIONAL EXPERIENCE

Confidential, IL

Business Analyst

Responsibilities:

• Spearhead process improvement and system implementation projects.
• Developed metrics used to determine inefficiencies and areas of improvement across the website.
• Identified process bottlenecks and implemented new and improved processes and policies.
• Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
• Utilized Agile methodology to configure and develop process, standards and procedures and created a Business Requirement Document.
• Introduced the Agile SCRUM process for the Risk Data team and utilized Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint review meetings.
• Derived functional specifications document based on the User Requirement Specification and used JIRA for documenting requirements.
• Verified and tested the functional aspect as per the business process and validated the interfaces with the other systems and data conversion from the legacy systems.
• Programmed in SQL to perform quantitative data analysis on the large amount of data and produce ad-hoc reports for various departments.
• Assisted in performing smoke testing to ensure that the compiled software components of the application adhere to project standards, performance criteria and functional specifications to ensure feasibility of testing effort.
• Conducted highly interactive JAD sessions with project stakeholders and the project management team to identify and resolve issues.
• Organized the information between the team members about the project with the help of MS SharePoint and for efficient collaboration across different user groups.

Environment: s: MS Visio, Balsamiq, Gliffy, MS Project, JIRA, MS Office, Microsoft Access, MS SQL Server, Adobe Creative Suite, MS Team Foundation Server (TFS), MS SharePoint.

Confidential, Nashville, TN

Business Analyst/ Quality Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project.
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams.
• Documented Test Cases and assisted the QA Team with the Test Plan.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Prepared Demo on SharePoint for various businesses to get new approvals.
• Designed workflows and allocated permissions within SharePoint.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
• Involved in functionality, regression testing, integration testing and system testing. Involved in creating and executing the automation test scripts using the tool QTP.
• Created tests using both recording and programming. Created part of GUI map file, generated the test script using context sensitive mode and analog mode. System defects were tracked, reviewed, analyzed and compared and reported using Quality Center.
• Involved in Functionality Testing for the modules and conduct Interface and Regression Testing during the various phases of the development using QTP. Implemented automated regression test scripts based on business requirements using Quick Test Professional.

Environment: Windows 7, ASP. NET, SQL Server 2005, MS Project 2007, MS Access 2010, HP Quality Center 9.20, RUP.

Confidential - Austin, TX

Business Analyst/ Quality Analyst

Responsibilities:

• Accurately identify the business and functional requirements for the strategic process re-engineering and design
• Analyzed AS IS and TO BE processes. Created conceptual and logical data models as well as helping data warehouse developers in creating physical data model of the fact tables
• Authored Product Requirement Documents, System specification Documents including source-to-target mappings, use case specifications, business process modeling, requirement change request, data dictionary, page layout, error messages, business rules along with the technical staff and developers.
• Identified resources for information and source systems data flows.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements.
• Analyzed the business requirements and the impact of outbound and inbound interfaces with other legacy applications (processes and reports).
• Responsible for requirements elicitation (understanding, analyzing, optimizing), process reengineering, and system solution design, and documenting all the Key Performance Indicators (KPI)
• Employed Agile development process to assist with assessing unprecedented levels of tool and technology-specific guidance, helping to bring higher quality software development cycles into the project
• Supported UAT/business testing activities using Team Foundation Server as the tool to track Agile progress.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity & Designed functional solution of the project.
• Maintained and updated test plan, test cases, test scenarios and test environment in QC throughout the SDLC
• Prepared Training documentation for end users to update customized information regarding employee status. Assisted in the post implementation activities
• Achieved collaboration across different groups by using MS SharePoint and keeping track of the progress by efficient management.

Environment: s: MS Visio, Balsamiq, Gliffy, MS SharePoint, MS Project, HP Quality Center, Fogbugz, StarUML, HTML/HTML5, CSS, ASP.NET, Team Foundation Server (TFS), MS Visual Studio.

Confidential, MD

Business Analyst

Responsibilities:

• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD) and functional specification document (FSD)
• Conducted user interviews with mortgage servicing departments, gathering requirements, analyzing the requirements using RUP (Rational Rose, Requisite Pro)
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams using UML.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Conducted workflow, process diagram and GAP ANALYSES to derive requirements for existing systems enhancements.
• Developed business requirement specification documents as well as high-level project plan.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systems and user acceptance.
• Involved in writing the Configuration Baseline document for Reporting Rules

Environment: Microsoft Office Suite, MS Visio, MS Project, Windows XP, Business Objects XI

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the business units and Information Technology divisions to ensure business needs were fully identified, requirements gathered and solutions developed to improve functionality and effectiveness.
• Completed Use Cases in BRD's as needed.
• Prepared and coordinated user acceptance testing, tracked results and provided appropriate reporting and change recommendations.
• Partnered with support teams to develop and provide user training and support.
• Conducted JAD sessions with the business partners and technical development team.
• Built and fostered rapport within the business areas to gather information and to influence participation and decision-making.
• Worked closely with project managers, business users and developers to formalize a business idea and define requirements using Rational Requisite Pro.
• Worked closely with the Business Unit and the SME's to gather Business and System requirements, analyze, and document them in the Business Requirements Document.
• Hit target deadlines for project with aggressive deadlines and immovable go-live date.
• Strongly experienced in Manual and Automated testing using tools including HP Quality Center, Quick Test Professional.
• Updated MSDS binders, plant maps, and plant drawing storage systems.
• Participated in CGMP and food safety audits, and gained experience working with MOCs, work orders, project management, troubleshooting methods, plant maintenance procedures, and validation checklists.
• Formulated User-Acceptance Testing requirements documents and test scripts.
• Coordinate the test results, prioritize the issues found and enhancements requested, and maintain the status log of issues to facilitate resolution.
• Created extensive documentation for user manuals, processes, and procedures geared toward diverse audiences.
• Significantly involved in the development of product enhancements and implementation of parameters into the loan origination system.

Environment: s: Rational Rose, Rational Requisite Pro, Rational DOORS, MS Project, Fogbugz, JIRA, HP QuickTest Professional, HP Quality Center, TOAD for Oracle.

Confidential

Business Analyst Intern

Responsibilities:

• Actively involved in requirement gathering and requirement management.
• Conducted JAD sessions with different stakeholders and development team as and when necessary to elicit use cases.
• Developed requirement traceability matrix and attribute traceability matrix to manage changing requirements.
• Used Waterfall methodology for all of the projects under development.
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components.
• Created Use-Cases, Sequence and Activity Diagrams to demonstrate software architecture and interaction of system components before prototyping.
• Performed ad-hoc analysis including price increase targeting, standard cost modeling, and risk mapping.
• Interviewed the domain experts and carefully recorded the requirements in the format that can be reviewed and understood by both business people and technical people.
• Assisted in documenting various business related texts.
• Provided guidance to staff on effective usage of Quality Center, Quick Test Professional.
• Worked as part of the QA team for designing Test Plan and Test Cases for Quality Assurance Testing.
• Had done the data setup in the QA environment to perform the Baseline testing and Post code fix testing for the test case execution.
• Conducted user interviews, JAD sessions, brain storming and surveys. Gathered and analyzed the requirements using Rational Requisite Pro.
• Prepared documents to conduct professional meetings for the client and team members.
• Extensively used brainstorming sessions to generate ideas.

Environment: s: Rational Rose, Rational Requisite Pro, Rational DOORS, Balsamiq, MS Project, MS Office, HP Quality Center, HP QuickTest Professional.