Objective

To leverage the knowledge and skills acquired through education and experience for becoming an excellent Business Analyst. Continually gain a better understanding of new advancements in the fields of Finance and Technology.

SUMMARY

• 5 years of experience in a various customer facing roles including business analysis and consulting, product support, development, maintenance and issue resolution
• 4 years of experience in Banking, Ecommerce, Capital markets and Mobile banking domains
• Experience in collaborating with cross-functional teams and clients to develop innovative solutions
• 3 years of experience as Developer/Analyst in the Banking Financial Domain
• Detailed knowledge and functional expertise on financial markets and financial instruments Fixed Income securities, Equities, Currencies, Commodities and derivatives
• Experience in conducting feasibility analysis for innovative products not currently in the market
• Experienced in Requirement Elicitation and analysis by facilitating requirement gathering workshops like Joint Application Development JAD sessions, one-on-one meetings, interviewing and document analysis with clients, product owners, subject matter experts, users, etc.
• Proficiency in understanding operations and analyzing and documenting Business Requirements BRD and Functional Requirements Specifications FRD/FRS including use cases
• Experience in developing Wireframes/Mockups screen in MS Visio and MS PowerPoint for better visualization and understanding of the software solution
• Experience in performing gap analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system
• Excellent organizational, communication and documentation skills along with a remarkable ability to gather requirements to bring out quality product
• Extensive experience with authoring technical and marketing manuals/documents, developing and generating adhoc and scheduled reports
• Coordinate with the QA team to develop a Test Plan and Test Cases for testing the application against functional requirements
• Assist testing team for successful completion of Integration Testing, Unit testing and User Acceptance Testing UAT
• Experience of using SQL for data extraction, data analysis, reporting and testing
• Involved in maintaining Requirements Traceability Matrix RTM and Test Matrix to track all requirements during the life cycle of project and test plans and scripts that align with requirements
• Familiarity with SAP and Oracle ERP systems
• Proficient in communication and presentation skills, facilitating walkthrough and training sessions
• Experience of working in a dynamic and high pressure environment with very good multi-tasking skills
• Flexibility to learn and grow in a fast-paced environment
• Strong critical thinking and problem solving skills

TECHNICAL SKILLS

• Operating System: Windows 7, Vista/XP, Windows 2008, Fedora, Ubuntu
• Financial and Banking Systems: Infosys Finacle, Bloomberg Professional, Bloomberg Data, Bloomberg API
• Tools and applications: MS Project, MS Visio, MS Office, MS Outlook
• Methodologies: SDLC, Waterfall, Agile
• Database and Programming languages: Oracle Database 8i/9i/11g, MS SQL, MySQL, HTML, CSS, PLSQL, Java, JavaScript

WORK EXPERIENCE

Business Analyst

Confidential

Confidential provides software solutions that help organizations create business value by measuring and optimizing energy consumption, water use, waste management and emissions across mid-sized business and large enterprises. I was primarily involved in creating an internal knowledge management portal that helped members of the research team to share their research that would be visible across the organization. The shared research helped to increase performance, reduce process time for projects, reduce redundant research and increase organizational learning.

Responsibilities:

• Interact and collaborate with project owners, users, development team and testing team during the entire life cycle of the project
• Gather and develop business requirements and perform gap analysis
• Conduct JAD sessions and work with the team on preparing DFDs, use cases, activity diagrams, sequence diagrams and ER diagrams
• Assist in making prototypes and mock-up screens
• Deliver progress presentations to project owners and stakeholders
• Produce, maintain and communicate project status report and other scheduled reports to management
• Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation
• Review test plans and test scripts developed by QA team to ensure all requirements have been covered
• Maintain a test matrix with the obtained test results

Achievements:

• Completed internal knowledge management portal project achieved within deadlines
• Conducted internal and external end user training
• New portal achieved cross-functional visibility and drastically improved workflow resulting in reduced throughput times of new projects
• Received user appreciation for providing detailed end user training

Business and Financial Analyst

Confidential

Confidential the global business and financial information and news leader, gives influential decision makers a critical edge by delivering data, news and analytics through innovative technology, quickly and accurately. Bloomberg clients typically include large banks, financial institutions and regulatory bodies, hedge funds, pension funds, insurance companies, brokerage firms, investment banks, etc. My primary role was consulting these clients across the globe on their questions and unique financial needs, assisting with their use of the Bloomberg Professional Service and demonstrating the advantage our products can give them. I also helped to promote new features and services thereby making clients more dependent on Bloomberg.

Responsibilities:

• Provide consultation to clients on issues related to Fixed Income Securities, Equities Trading, Commodity markets, Banking, Bloomberg tools and data wizards
• Render expertise to clients on the use of Bloomberg Terminal to make informed investment decisions
• Liaise with clients, programmers and the R D team to develop new features and enhancements
• Promote new and existing features to increase usage of the Bloomberg Terminal
• Propose a detailed business plan on a new Mergers Acquisitions portal for Bloomberg's new ventures
• Stay updated about the current financial and political events and how they affect the markets
• Design and standardize client training material and internal training material
• Conduct seminars, walkthroughs and training sessions to educate clients and internal teams on Bloomberg data tools, new features and enhancements

Achievements:

• Won the quality service 'B-All' award for best quality service to clients
• Bronze medal winner for internal competition which rated team members on various performance parameters
• Received client endorsement and extremely positive feedback for effective training sessions and seminars
• Achieved an overall 100 Customer Satisfaction score
• Achieved the highest average score in the 3 month training program

Confidential is a global powerhouse positioned along the electrification value chain as well as in the areas of medical imaging and in-vitro diagnostics. I worked as an intern in the International Trade department of Siemens, India. The aim of this Project was to study and outline the process followed by Siemens related to international trade documents required during its various exports and imports transactions. It also included the task of making recommendations to improve and streamline the process currently being followed. This was done by analyzing the current process and removing bottlenecks and redundancies.

Responsibilities:

• Study the inter-department communications such as those between Corporate Finance, Manufacturing Unit/ Business Unit, Export/Import Department and Siemens Information Processing Services which participate in the export import procedures
• Analyze the role of each department so that role clarity and ownership accountability could be determined
• Study guidelines from various regulatory bodies to understand the legal and formal aspects of processes
• Study documents exchanged and the communication between Siemens and various banks issuing bank, advising bank, negotiating bank, confirming bank
• Make suggestions to streamline the process and to reduce the discrepancies in the involved documentation in turn reducing the discrepancy charges

Achievements:

• Suggestions submitted at the end of this project were highly appreciated by the Project Mentor
• These suggestions when implemented would result into faster processing of the transaction documents which would result in avoiding various costs which form a significant portion of the costs of exports or imports if neglected.

Confidential

Confidential is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. Infosys is the third-largest India-based IT services company by 2014 revenues. Over a span of 3 years I was involved in multiple projects contributing at different roles.

Business Analyst

Confidential is a chain of convenience stores from Confidential, with over 11,000 stores across Confidential. It is the largest chain of this kind in Confidential. This client was exploring the possibility to implement retail store banking so that clients would be able to withdraw and deposit cash, deposit checks, check account balance and other similar activities at the Point of Sale POS systems. I was involved in developing a Proof of Concept and a prototype for the project.

Responsibilities:

• Conduct JADs with product owners, stakeholders and SMEs to determine the business requirements
• Conduct brainstorming sessions with IT team and SMEs to determine technical feasibility
• Study various security protocols involved in banking transactions and whether they can be conducted through the POS terminal
• Lead and mentor a team of 5 system engineers to create mock-up screens and a partial working prototype
• Author product marketing and technical documents used by internal team and external clients
• Deliver product presentations, drive customer insights and analyze client issued RFP

Senior Systems Engineer/Analyst

Confidential multinational telecommunications services company which operates in 20 countries across Confidential, Confidential. It is the world's third largest mobile telecommunications company by number of subscribers. Airtel wanted to explore the possibility to create a Mobile Wallet which would be a payment platform linked to customers' various credit/debit cards and bank accounts. The Wallet would help customers make single click payments. I was involved in various stages of designing and developing the product.

Responsibilities:

• Gather business requirements through client interviews and briefings
• Participate in brainstorming sessions to determine technical feasibility
• Conduct meetings with SMEs regarding security of transactions over mobile channel
• Study various authentication and security techniques like two factor authentication and stored data encryption to ensure account safety, even when mobile device is stolen
• Participate in application development, testing and documentation
• Author various technical documents and reports used by the internal team

Systems Engineer

Confidential is India's central banking institution, which controls the monetary policy of the Indian Rupee. In 2006 the RBI asked the commercial banks in different regions to start a 100 financial inclusion campaign on a pilot basis. This involved opening new accounts for people in rural areas and servicing them through a variety of channels by leveraging on IT. Confidential which is one of the Confidential implemented this pilot project. I was involved in various stages of formulating the design of the product as well as developing crucial modules of the product.

Responsibilities:

• Participate in brainstorming sessions for designing offline thin-client to access rural areas that do not have internet connectivity
• Evaluate technical feasibility of providing banking facilities to rural customers who cannot read and write, over IT channels using biometric authentication
• Design and develop crucial product modules following the SDLC methodology
• Participate in application development, configuration integration control, documentation software testing
• Create test plans and get them approved from Business Analysts and Project Managers
• Perform test cycles and maintain test matrix with results of various cycles
• Mentor and train new system engineers and familiarize them with the product and development practices
• Author product marketing and technical design documents used by internal and external clients
• Participate in project presentations to clients, product owners and senior management
• Single point of contact for go-live and post launch support
• Design user training plan and conduct user training

Achievements:

• Received special appreciation from clients for providing excellent technical support during go-live and maintenance updates
• Appreciated by clients and users for providing detailed product training