To take a challenging role and apply my professional skills of Business Analysis and Project Management to give an efficient and effective solution that would help the organization to achieve the best solution in business, which would increase its productivity in market.

• 6 years of experience in IT industry as Business Analyst and Business Systems Analyst across applications in divergent domains.
• Certified Project Management Professional PMP from the Project Management Institute
• Expertise in administering and configuring Atlassian JIRA issue tracking tool.
• Expertise in conducting JADs, User training and System's demonstration.
• Have experience in doing excellent documentation on business requirements, business processes and design.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle SDLC and Iterative Software Development Life Cycle Process Expert.
• Extensive experience in SEI-CMM/CMMI based operations, process, functional and project management methodologies.
• Outstanding project planning, execution, monitoring and resource balancing skills.
• Excellent communication, analytical, interpersonal, and presentation skills.
• Expertise in preparing Software Development Plan, Test Plans and Software Development lifecycle processes.
• Have vast experience in project management, business analysis, business modeling and data modeling.
• Solid management skills, demonstrated proficiency in leading and mentoring individuals.
• Excellent working knowledge and understanding of Microsoft Office Tools MS Visio, MS Word, MS Access, MS Excel, MS Power Point and MS project .
• Experience in working in State and Local government projects.
• Expertise in Child Support Enforcement domain.
• Good Banking Domain knowledge of the applications like Automated Clearing House ACH , Payment Management, Treasury services, Trade Services etc.
• Was Certified Software Quality Analyst CSQA .

The Confidential Carolina is to implement systems for Child Support Enforcement, Family Court Case Management, and the Confidential is a project to develop, implement, maintain, and obtain federal certification of a CSES that will provide comprehensive support to the operation of South Carolina's Child Support Enforcement Confidential program and to develop, implement, maintain, and provide comprehensive support to the operation of the Family Court Case Management System.

• Conducted JAD sessions to elicit requirements, help different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Worked in Child Support Legal and Financial team with Clerk of Courts and various Department of Social Service workers to gather requirements.
• Helped client in development of business requirements, including identification of opportunities for improvement and optimization of business processes.
• Documented and mapped all the requirements captured from Request for Proposal, Federal Certification and JADs using DOORS.
• Defined standards and developed business process workflow, swimlane diagrams and screen mock-ups using MS Visio.
• Developed general system design deliverables and assisted Design Team in detailed system design.
• Conducted client demonstration of the developed product for constant and timely feedback from all stakeholders.
• Demonstrated the project progress and system development in the Clerk of Court meeting every month.
• Worked on Software Development Plan, Requirements Management Plan and Project Plan.
• Administered and configured JIRA to track complete software development and testing processes of the project.
• Developed JIRA User Manual for tracking software development process and procedure.
• Conducted JIRA training for project team and key stakeholders.
• Implemented JIRA and Quality Center JAM plug-in for automated replication and syncing of data between the two systems.
• Developed design models like Interaction Model and Component Model using Enterprise Architect.
• Worked with QA team to design test plan and test cases for Component Integration Testing, Functional Testing and User Acceptance Testing UAT .
• Liaised with development team to design Logical Data Model in Erwin and Domain Model in Enterprise Architect.
• Planned and defined scope, timelines and resources of the sprint cycles for the development team.
• Did weekly status reports and Adhoc reports to monitor the progress and identify critical points to allocate resources and did decision support for development life cycle.
• Involved in hiring process of business analysts and testers for the project.

Confidential

Management System

Confidential is Voter Registration Election Management software that has been built from the ground up to be Confidential compliant. Confidential provides a single statewide database of registered voters, voting records and voting histories. The system provides information on elections, petitions, districts and precincts, polling places and candidates.

• Worked as an administrator to configure and maintain 24 Confidential in the organization for issue tracking in Atlassian JIRA Issue Tracking system.
• Got a detailed understanding of the business process as a Process Manager and took the responsibility of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation.
• Provided SDLC Methodology and project management and oversight on 11 ELECTUS projects.
• Created and managed a software QA program, including budgetary responsibility, hiring and staff supervision.
• Got a detailed understanding of business functionality and took the responsibility of preparing the Functionality Test Plan.
• Implemented SEI CMMI Process across all ELECTUS projects.
• Planned all resources and schedules for functional, regression and performance QA work for new and ongoing Electus projects.
• Supervised a team of functional test engineers onshore and offshore working on multiple projects.
• Mentored and trained Business Analysts and QA Team members, to enhance their individual role on the team.
• Developed Test Strategy, Test Plans and Test scripts.
• Managed test case development and execution using Quality Center.
• Coordinated automated testing work using Mercury Quality Test Pro.

Confidential

Confidential

Confidential Online Banking is an online banking application used by more than 20 million people to manage their accounts, review and pay bills online, etc. The project involved revamping the Online Banking Application. The project was to maintain and enhance Confidential online banking website. New features and flair were added to the online banking website for usability and convenience. The project implemented encryption technology, such as Secure Socket Layer SSL , to prevent unauthorized access to data. The project also implemented customer service feature through Confidential n Chat Solution.

• Conducted Joint Application Development JAD sessions with Bank of America key stakeholders, service manager and implementation engineers.
• Worked with clients to design specific software enhancements. Software enhancements were modular and structured for easy maintainability.
• Prepared Business Requirement Specification Document and Technical System Specifications.
• Analyzed and determined complexity of Business requirement Specification Document and estimated effort for the development
• Assisted and managed other team members with daily assignment in daily stand-ups.
• Communicated and assigned tasks to offshore team after analysis of the specifications.
• Created resource project plan and staffing plan based on the work forecast.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.

Confidential

Confidential is an online banking application in Confidential Direct could be used for both managing and obtaining information about corporate bank accounts. These accounts can be at Confidential or at other participating banks. From time to time, Confidential carries out initiative and maintenance enhancements and makes monthly releases for Bank of America Direct product. Component Integration Testing CIT Team was responsible for functionality and regression testing of this initiative and maintenance fixes before any release is tested for performance issues and eventually rolls out into production.

• Worked as Subject Matter Expert for Payments Management and ACH Automated Clearing House for Global Corporate Investment Banking and Global Treasury Services.
• Performed test case identification via analysis of test requirements from the Detailed Requirements, Functional specs, Use Cases, Regression Check List, Test Director Test Cases and information from the BAs.
• Assisted other team members with assignments as required to ensure timely delivery.
• Communicated and assigned tasks to offshore team after analysis of the specifications provided by the clients.
• Managed daily work assignment to offshore team members.
• Created resource project plan based on the work forecast.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Prepared Test plan document based on project timelines.
• Played a key role in the coordination of the Test Readiness Reviews and the Release Readiness Reviews
• Used Quality Center to create and execute smoke and regression test scripts.
• Used ClearQuest extensively for defect tracking, Deployment and Enhancement requests.
• Initiated project meetings between the developers, SMEs, Automation Testing Team, Release Engineering team and Functional Testing Team to discuss various defects.
• Responsible for managing quality procedures in the project.
• Implemented SEI CMM Level 5 Process in the project.

• C, C , Java, HTML, DHTML, Java Script, SQL, Visual Basic
• Technologies
• Servlet, ASP Active Server Pages ,
• Databases
• Oracle 9i, SQL Server 2000
• Domain Knowledge
• Child Support Domain, Banking Domain, Software Engineering, Quality Processes
• Test or Incident Tracking Tools
• Atlassian JIRA, HP Quality Center, Rational ClearQuest, Win Runner7.5, QTP, Load Runner.