SUMMARY

• Over 8 years of working experience in IT performing progressive and challenging roles in Health Care and (Property & Casualty) Insurance projects. Experience in software/web application development project, Enhancement project, and Data Migration projects.
• Experience handling and delivering multiple projects simultaneously.
• Experienced with various Project Management tools and techniques.
• Extensive use of the BABOK guidelines and best practices.
• Experienced in managing Change Request received from the Business users.
• Experience in writing SQL Queries along with working knowledge of ETL.
• Good understanding of Database management system, Data warehousing concepts, Business Intelligence technologies and Data mining.
• Experience documenting deliverables such as High level documents, Business/Functional Requirement Documents, Customer requirement specifications (CRS), Interface File Mapping spreadsheet, etc.
• Skilled in creating Business Process flow, Business Scenario, Data Flow diagrams, Use Cases, Activity Diagrams, Unified Modeling Language (UML) diagrams, Wireframes, UI Mock - ups etc.
• Translated business requirement into functional requirement, created workflow processes, business scenarios and data flow diagrams.
• Experience working with multiple and diverse teams: customers/users, stakeholders, developers, testing team, release and offshore team.
• Participated in several business operations and assisted the organizations to attain cost effective production with increase efficiency, quality product and satisfied customer service.
• Good understanding of all SDLC’s (Software Development Life Cycle) methodology. Experience managing requirements using Agile, Hybrid (mix of agile and waterfall - Shift left) and Waterfall.
• Strong analytical and communication skills, documentation skills, Strong Interpersonal, presentation skills, problem management skills, customer relation skills and quick learning skills.

TECHNICAL SKILLS

Project Management: MS Office suite, MS project, Mingle, Primavera, IBM lotus notes 8.5, Clarity

Requirement / Change Management: HP Quality Center, ALM, HP Service Manager, Requirement Traceability Matrix (RTM), TeamRoom, Rational Requisite pro, Clear Case, Clear Quest, JIRA.

Business Modeling Tools: MS Visio, Enterprise Architect, SnagIt

Methodologies: Agile, Agile Scrum, Waterfall, Shift left (hybrid), RUP, RAD, V-model, Quality Control, Quality Assurance.

Databases: MS Access, MS SQL Server, My SQLSoftware Windows 7, Windows 8, Windows NT, XP, Windows 95/98/2000

PROFESSIONAL EXPERIENCE

Confidential, CA

Lead Business System Analyst

Responsibilities:

• Responsible for handling multiple projects simultaneously. For a given project prioritized my work efforts to best suit the project needs
• Understanding the Client requirements and responsible for defining the project scope and resource planning and timeline.
• Responsible to analyze the requirement, break them into User stories/features and create a product backlog.
• Conducted meeting with Business, Stakeholders for requirement clarity
• Identify & Documents the each story cards with detail requirement, acceptance criteria and business rules.
• Lead review sessions with Business, Architects, Development and QA teams to ensure all requirements are captured and fully understood across the board.
• Involved in daily standup/weekly meetings with the business group to provide status and discuss any roadblocks or potential issues/concerns that might affect the timelines for the deliverables
• Involved in Iteration Planning Meeting and Retrospective Meeting.
• Reviewed Test plans, Test cases and Test Results for various functionalities created and performed by the testing team.
• Involved in show and tell meeting with Business, Stakeholders and get their feedback on the product.
• Maintained and submitted weekly and monthly Status reports to the Project Manager to serve as the team’s assessment of the project and its schedule.

Solution Environment/ Tools: Novell GroupWise, MS Office Suite, MS Visio, RTC, Spotsite, Clarity, HP quality Center, ALM, IBM Sametime, MySQL, PL/SQL, .NET, SnagIt.

Confidential, Naperville, IL.

Business System Analyst/ Project Coordinator

Responsibilities:

• Estimating each phase of the release and dependencies.
• Performed gap analysis.
• Identify and Gathered Requirement for member maintenance transactions for the releases.
• Analyze the business requirement of the new functionality.
• Document the customer requirement specifications, user stories, epics, etc.
• Created the feature documents and functional detail design documents.
• Identify the acceptance criteria and prepare the business use cases.
• Involved in Data quality analysis/data integrity process, to make sure accurate data are sent to the downstream system and to other interfaces. Also experience with P2P process
• Facilitated functional design session, created mockups and provided design solution for the business scenarios.
• Review and approve the test cases for all environments.
• Coordinate with both technical and non-technical teams (onsite and offshore) to support the releases.
• Worked with the QA teams to log, track and manage defects using various tools.
• Provided Production Support for Retail Operation applications.

Solution Environment/ Tools: Vantage Application System (VAS), Vantage User Interface (VUI), Vantage Member System (VMS), System 80, IBM lotus notes 8.5, TeamRoom, Mingle, MS Visio, Clarity, FYI Blue, HP quality center, ALM, MS SQL,MS SQL server, Sametime, SnagIt.

Confidential, Bloomington, IL.

Business System Analyst - Product Solutions

Responsibilities:

• Worked as an Interface between Business Partners, stakeholders and technical teams for better understanding of the business and Business Process Analysis.
• Conducted joint application development (JAD) sessions with the business partners, stakeholders and project team members in the finalization of the requirement documentation.
• Conducted user interviews with relevant business units to define requirement, brainstorming and feature prioritization.
• Documented the business requirements followed by functional requirements. And created requirements traceability matrix for tracking the requirements.
• Participated in review meetings and requirement walkthroughs.
• Create wireframes, mockups.
• Prepared use cases and activity diagrams.
• Coordinated and facilitated several Implementation activities like (review requirements, announcement memo, coordinating with teams, test reviews and post implementation checkout, Lesson learned meetings etc.)
• Participated in test case reviews and conducted UAT (user acceptance testing).
• Designed and create manual/user guides for new hires.
• Created and provided weekly status reports to leadership.

Solution Environment/tools: Rumba 8.0, UAX, NECHO, ABS, VIN-IRG, MS office suite, SharePoint, Primavera, MS Visio, MS Lync, HP Service Manager, Quality Center, MS SQL, MS SQL server, Java, Java script, HTML, XHTML, XML.

Confidential, Tampa, FL.

Business System Analyst - Retail Services

Responsibilities:

• Conduct Joint Application Development (JAD) Sessions as a Facilitator and moderator to gather requirements from the group.
• Interacted with Business Users to assess needs, identify key challenges, and define project scope and deliverables.
• Worked with the project team to design a software application that will support the business and meet the constraints of time, resources and budget. The design area scope was documented using the Use case diagrams.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Worked on EDI transactions: 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrolment hence analyzing and documenting related business processes.
• Support the development and QA team during development and testing of Integra Match application - Asset Verification tool.
• Gathered and analyzed business requirements, responsible for communicating the same to the system architect and the implementation team.
• Experience with the charting down the Process flow diagrams and gathered the data requirements for the migration from the Legacy systems to the FACETS environment.
• Interacted with the Data architects and the Data Analysts for proposing the needs for the new FACETS environment.
• Prepared Business Requirements Document (BRD) converted into Functional Requirements Specification (FRS).

Solution Environment/tools: Enterprise Data Warehouse, Data Mart, FACETS, Access, Linux, MS Office suite, Enterprise Architect, SWOT Analysis, MS SQL server, Rational Requisite Pro, RTM

Confidential, Tampa, FL.

Business System Analyst

Responsibilities:

• Interacted with Business Users and conducted user interviews/JAD sessions with relevant business Units and developers for the requirement clarification and brainstorming.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and Business Process Analysis.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Corrected the application manual according to the business workflow and analyzed software requirements and specifications documents.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Conducted project review meetings and developed Business Requirement Documents (BRD).
• Participated in meetings.
• Compiled and analyzed data, and prepares and generates reports.
• Prepared the traceability matrix for the application.
• Coordinated with QA team (test plan) for the applications and executing them in the strict timelines.
• Involved in designing and writing manuals.
• Created and maintained timelines for all development projects (Queued and prioritized projects based on company goals and management direction).

Solution Environment/tools: Data Mart, Web 2.0, Java 1.3 Java Script, HTML, XML, Rational Suite (Requisite Pro, Clear Quest, Clear Pro, MS Office Suite, MS Visio, MS Project, Windows XP, Oracle 9i, Mercury Test Director, Omniture Site Catalyst

Confidential, Hingham, MA

Business System Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the
• E-commerce website applications.
• Conducted project discovery through the interviewing “stakeholders” to flush out business rules, operational and interface specification solutions to address identified business opportunities and strategic initiatives.
• Gathered and validated requirements, resulting in detailed business rules, functional requirements and process design.
• Prepared graphical depictions of use cases (activity diagrams, use case diagrams, wire frames, etc...).
• Identified system, data and process dependencies for upstream and downstream application data flow.
• Supported the quality assurance testing to ensure that business requirements are being addressed in the test plans.
• Worked closely with user interface web designers to create screen layouts with emphasis on user friendliness, clarity and consistency with applications and standards; assist with developing new standards.
• Clearly and concisely communicated business requirements to developers; and interacted with ITteam to clarify and resolve any issues.
• Performed application testing prior to rollout; handle quality issues with developers and give final approval.
• Worked closely with technical architects, developers, test managers, business stakeholders and project managersto achieve project objectives in defined time frames.

Solution Environment/tools: XHTML, CSS, PHP/MySQL, MS Visio, MS Project, UML, Agile, ATG Commerce, Microsoft Office Suite, Windows NT/XP, Omniture Site Catalyst.