SUMMARY

• Business Analyst, possessing a rare blend of technical and people skills with 7 years IT of experience. Worked closely with various project stakeholders and SMEs to understand and document user stories, Business Requirements, Functional Requirements and design specifications for strategic projects.
• Researched, created, reviewed, and revised requirements documents and use cases.
• Rendered support to the Project Manager throughout the project’s lifecycle including: development of project scope; collection and documentation of business requirements, preparation of related process documentation, preparation of change control documentation, and coordination of user acceptance testing.
• Poses multi domain experience
• Adept at preparing Business requirements Documents(BRD’s), User Stories, Functional Requirements Documents (FRD’s), defining project plans, writing system requirements specifications, and delivering project/status reports
• Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements
• Well versed with Data analysis & Data Profiling, Use Case development and data modeling and use of SQL
• Excellent writing skills with attention to detail - ability to notice subtleties
• Expertise in system design and development required for business process
• Expert at analyzing, designing, and reengineering systems applications and business processes
• Excellent written and oral communication skills with a results-oriented attitude
• Experience in management of requirements throughout Iterative Software Development Life Cycle (SDLC)
• Proactive team player with demonstrated problem solving and analytical reasoning abilities
• Skilled at performing Gap analysis, Risk Analysis along with good knowledge of process workflow tools and techniques
• Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information
• Familiar with testing tools to design and develop test plans and test scripts and good at quickly learning technologies and systems that are organization/project specific
• Broad understanding and knowledge of insurance industry with emphasis on Life Insurance, Business Insurance and Reinsurance
• Broad understanding and knowledge of retail industry with emphasis on Online Order Management, Order Fulfillment and Third Party Vendor Management
• Experience in new process technology implementation and, and conducting system and user acceptance test
• Experienced in working with tools like Visual Studio
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• Possess reasonable understanding of different relational databases, writing SQL queries, creating tables, and generating reports
• Possess LOMA 280 and LOMA 290 on life insurance

TECHNICAL SKILLS

Modeling Tools: Microsoft Visio 2010, Advantage CoolGEN

Utilities: Microsoft Office(MS Word, MS Excel, MS Powerpoint), MS Project, Ab Initio BRE

Database: IBM DB2, MS Access, Teradata, IMS DB, Oracle 9i, SQL

Languages: COBOL, CICS, Quickjob, CoolGEN, Java, VB.Net

ETL Tools: Cognos, Ab Initio

Operating System: 9X/XP/Vista/7, Dos, Unix, zOS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews and sessions with Business head, stakeholders and Subject Matter Experts(SMEs)
• Communicated with project manager, development teams and quality assurance team to understand their expectations and conducted understanding sessions
• Developed Business Requirement Document, Functional Requirement Document, Business Process Flow Diagram, Use Case Diagrams, Entity relationship diagrams, sequence diagrams
• Created user stories with the requirements from the end users
• Managed schedules and worked with different teams working on the project to get required data on time and have them documented
• Profiled data to analyze natural keys to tables using complex SQL queries and finalize business requirements and exceptions
• Studied data patterns to formulize rules for ETL
• Created prototype working model for ease of developers
• Created rules using Ab Initio Business Rule Engine(BRE)
• Conducted and steered meetings with all stakeholders to understand their needs and expectations
• Conducted walkthrough and understanding sessions to clarify questions from Development and Quality Assurance teams

Confidential

System Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews and sessions with Business head, stakeholders and Subject Matter Experts(SMEs)
• Communicated with project manager, development teams and quality assurance team to understand their expectations and conducted understanding sessions
• Developed functional requirement document, business process flow diagram, use case diagrams, Entity relationship diagrams, sequence diagrams
• Profiled data to analyze natural keys to tables using complex SQL queries and finalize business requirements and exceptions
• Created working prototype of the business process for the development team required to be built
• Conducted and steered meetings with all stakeholders to understand their needs and expectations
• Conducted walkthrough and understanding sessions to clarify questions from Development and Quality Assurance teams
• Corrected the database architecture and table structures to increase efficiency of fetching data and decrease data redundancies

Confidential

IT Analyst

Responsibilities:

• Provided system support and solution to issues arising in production
• Documented existing system architecture, process and suggested enhancements
• Maintain documentation at SharePoint for various offshore teams
• Analyzed existing production issues and provided permanent fixes to them
• Developed new functional module in legacy system
• Created test cases and tested changes to the application
• Created User Acceptance Test(UAT) cases and documented results for end users.
• Conducted walkthrough meetings for test cases with clients
• Conducted and delegated team meetings to understand requirements from clients
• Performed Integration and Regression testing
• Created technical design for the change requirement
• Performed impact analysis on the modules of impacted functional area and documented and suggested the feasibility of the change

Confidential

IT Analyst

Responsibilities:

• Provided system support and solution to issues arising in production
• Enhanced application systems by creating new program modules and making changes to the existing ones
• Document existing application knowledge and maintain log for the changes in the system
• Analyzed existing production issues and provided permanent fixes to them
• Leaded the offshore team in a critical data center migration project for client
• Developed new functional module in legacy system
• Created test cases and tested changes to the application
• Created User Acceptance Test(UAT) cases and documented results for end users.
• Conducted walkthrough meetings for test cases with clients
• Conducted and delegated team meetings to understand requirements from clients
• Performed Integration and Regression testing.