SUMMARY

• Around Eight years of experience in domains like Investment, Insurance, Healthcare, Financial, Human Resource as a Business Systems Analyst and Quality Analyst.
• Experience in all stages of Software Development Life Cycle (SDLC) and various development methodologies like Waterfall methodology, Rational Unified Process (RUP), Agile Unified Process and Rapid Application Development.
• Highly proficient in working with users to gather requirements, analyze them and subsequently use the design tools to model the requirements. Experience in writing Business Requirement Documents (BRD), Functional Specifications and System Summary documents.
• Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), Scrum Meeting, End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Proficient in creating Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Process Flows using UML modelling tools like MS Visio and Rational Rose.
• Experienced in documenting business processes, identifying risks, benchmarking, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Hands on experience in various insurance applications both client server and web based like PMS, etc on different modules such as Policy Administration, Product Configuration, Fund setups, agents and commissions and supervisor.
• Experience in working in key areas of Insurance like billing; electronic payments, schedule payments, riders, claims, batch processing, real time processing etc.
• Experience in writing SQL queries for business data extraction, issue affected population analysis and test data.
• Adept in formulating Quality Plan, Test Plan, Test Scenarios, Test Approach and Test scripts. Highly experiences in executing enhancement test, functional test, Performance test, System Test and User Acceptance Testing (UAT). Knowledge of automatic testing tools like Mercury Winrunner, Mercury Loadrunner, Mercury Test Director and Quick Test Pro (QTP).
• Excellent interpersonal communication skills and quick to adapt to new environments with strong problem solving and trouble shooting skills.

TECHNICAL SKILLS

• Windows NT/XP/2000
• HTML
• XML
• JavaScript
• VB Script
• SQL Server
• MS Access
• Caliber
• Rational Requisite Pro Rational Clear Case
• Clear quest
• MS Visio
• Microsoft Project
• Quality Center
• Data Management/Data Mapping
• MS Access
• Excel
• Word
• PowerPoint
• Vlookup
• Pivot tables
• Crystal Reports
• Business Objects
• Quick Test Pro (QTP)
• ERP PeopleSoft Financial
• Oracle
• SAP

PROFESSIONAL EXPERIENCE

Confidential, FL

Sr Business Analyst

Responsibilities:

• Analyzed Business Requirements and Identified mapping documents required for system and functional testing efforts for all test scenarios.
• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using Microsoft Word.
• Identify gap analysis for mapping documents.
• Developed all the necessary documents for QA Testing like Test Strategies, Test Plan test scripts and Test Cases and User Documents etc.
• Wrote complex SQL queries using TOAD for data validation against the data warehouse applications.
• Performed functional testing, white box testing, system testing, positive, and negative, regression and UAT testing.
• Extensively used Clear Quest for Test Planning, Bug Tracking and Reporting
• Created Requirement Traceability Matrix (RTM) document and mapped all the requirements to the Test Scenarios
• Interface with developers to resolve technical issues and investigated the bugs in the application.

Environment: Oracle, TOAD, MQ series, JAVA, XML, Visual Source safe, MS Excel, MS word, Windows XP, Unix, Rational Suite 2007, Clear Quest, Win Runner, SQL Developer.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Mapping current business process, gathering and reviewing business requirements, preparing functional specifications, documentation, preparing test plans, and support overall goals and objectives.
• Assisted both the QA and UAT teams in the building of Test Case, Use Cases.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Receiving, Under Writing, Mortgage Loan Acquisition, and Purchase Clearing.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Priceline, Mandatory, Receiving, Under Writing, and Sales.
• Possess strong Financial (banking, equities, and fixed income) background.
• Conducted user interviews, gathering requirements, analyzing the requirements using RUP (Rational Rose, Requisite Pro).
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Demonstrated ability to capture and document business rules by using InRule.
• Identified, investigated, analyzed, defined and documented business processes and their Critical Success Factors (CSF).
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Conducted workflow, process diagram and GAP ANALYSIS to derive requirements for existing systems enhancements.
• Participated in asset management and wealth management documentation.
• Using detailed knowledge of application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Served as front line interface to various business groups including Securities, Mortgage loans, Retail Banking, Trading, Asset Management and other Financial Services.
• Manage Fixed Income Securities Accounting Department as Interim Controller
• Acted as a resource in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation.
• Created a detailed testing strategy for the Performance Testing efforts.
• Written Performance Test plan according to the functional data flow.
• Designed and Developed SQL Queries using TOAD and Procedures to perform database testing using SQL Plus.
• Identified different work flows which need to be performance tested.
• Assisted in development of training materials for new technology and process improvements.

Environment: Windows 2000, UNIX, Java/J2EE, MS Office, Informatica, Rational Clear Quest, UML, Microsoft SQL Server, Load Runner

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Accumulated requirements from various Subject Matter Experts (SMEs) through surveys and interviews.
• Developed vision documents, Business Requirement Documents (BRD).
• Implemented the RUP methodology.
• Worked extensively on data quality tool.
• Participated in various stages of data and requirement analysis for project needs.
• Performed extensive requirement analysis using prototype and use cases including data analysis.
• Facilitated individual and group (JAD) sessions with business and technical units.
• Analyzed the requirements and transformed then into System Requirements and validated with technical and business teams.
• Worked with developers throughout the development process to clarify requirements.
• Acted as a mediating link and fulfilled roles as Customer liaison as well as technical liaison.
• Created non - functional system requirements pertaining to data quality and system performance.
• Did lot of Online monitoring on different Websphere servers in the environment under various load conditions and for different scenarios.
• Developed Use Case Diagrams and Sequence Diagrams with Rational Rose.
• Used Rational Requisite Pro to document all the business and system requirements.
• Used MS Visio and MS Word to prepare additional documentation like Vision, Change request, and Document defects.
• Studied project planning and business process.
• Also Responsible for Starting up the application on the Websphere Server before doing any Performance Testing.
• Used Test Director for managing issues/bug tracking tool.
• Assisted in developing and maintaining quality procedures and ensuring that documentation is in place.
• Prepared and implemented test cases for system testing as well as for User Acceptance testing.

Environment: Rational Requisite Pro, Test Director, MS Visio, Rational, VB, Java, Windows NT, UNIX, UML, MS Project, .NET, HTML.

Sr. Business Analyst

Confidential, Port St. Lucie, FL

Responsibilities:

• Analyze business flow of the GPS application.
• Gather Requirements specifications using different techniques including interviews, questionnaires and conducting JAD sessions.
• Document requirements by interviewing clients, internal customers and key executives and reviewing existing report/analysis environment for multiple .Net-based solutions.
• Develop visual aids, proof of concepts or mock ups to demonstrate functional design patterns or user interface design to vendors by using IBM Visual Age.
• Run queries, export results to Excel and write a Word document using Microsoft Access which helps email to each member of the original query.
• Perform data analysis and create data dictionary for ODS (Operational Data Store) to link transaction data to data repository. Ensure data quality through series of reconciliations between various work streams and MIS reporting data repository.
• Extract, transform and load Data and also store Data in the data warehouse by utilizing DB2.
• Support in the implementation of COTS in Data regurgitation from some basic flowchart.
• Develop test plan and supporting test cases and scripts, using Test Director 7.0.
• Create, execute and update automation test scripts using WinRunner 7.0.
• Communicate defects encountered during regression test and follow-up with developers until all issues were resolved.
• Update Test Director to ensure efficient documentation of QA activities.
• Perform manual functional/regression positive and negative testing.

Environment: s: Test Director 7.0;WinRunner 7.0; Java; J++; Visual Age;DB2; HTML;COTS; Microsoft Acces; Oracle 8; Active X;

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and to gather business requirements.
• Modeled the As-Is system and performed a complete Gap Analysis to identify to-be state
• Identified Use cases from the requirements and wrote Use Case Specifications
• Conducted JAD sessions to communicate with all stakeholders.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose
• Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Integrated RequisitePro with ClearQuest and Rose to provide all teams visibility and maintain tractability among requirements use cases and change requests.
• Managed all the requirements in RequisitePro, making requirements available to all team members.
• Created test plan and test cases for user acceptance testing using Rational testing tools.
• Created requirements analysis and design phase artifacts using RequisitePro, Rational Rose and MS Visio and Smart Draw to create Use cases, Activity/ State chart, Sequence, Collaboration and Deployment Diagrams.
• Used the Unified Change Management tool from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Insured that all Artifacts were in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitored client expectations and conducted user interviews.

Environment: Java, Rational Requisite Pro, Rational Clear Quest, SQL MS Visio, MS Project, MS Excel, XML, Oracle, Windows 2000/NT.

Business Analyst

Confidential, Tampa, FL

Responsibilities:

• Gather and articulate Business Requirements from User Interviews and synthesize those requirements into technical specifications.
• Gather requirements, plan and schedule tests, analyze results and manage defects and issues by utilizing Test Director for Quality Center.
• Extract business policies or rules from applications and implementing them in the Java-based EAI system
• Analyze Business Requirements and create Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and create Activity Diagrams / State Chart Diagrams using MS Visio and create conceptual model, behavior diagrams.
• Conduct walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stake holders, Architectures and Design & development teams and also do GAP Analysis.
• Create a Word report from Excel Data automatically by using Visual Basic for Applications (VBA).
• Conduct Joint Requirements Planning sessions (JRP) as a facilitator to gather requirements from the Business User and conduct many Joint Application Development (JAD) and Joint Application Management (JAM) and conducted many Rapid application Development (RAD) sessions.
• Extensively interact with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases, and issuing MR upon detection of bugs and collecting the Test Metrics.
• Define validations to be built into application in line with the functional requirements.
• Participate in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Develop user manuals, presentations and training manuals as per project specifications and timelines.
• Extract and transform Data from unstructured and semi-structured documents like PDF, Excel by using an Online Analytical Processing tool (OLAP) Informatica Complex Data Exchange

Environment: s: UML, Siebel 2000/7.0.4,MS-Project, MS Visio, MSOffice Suite (Word, Excel, Access, PowerPoint, and Outlook), VBA automation; EAI System; Test Director, Quality Center, OLAP; Informatica

Business Analyst

Confidential

Responsibilities:

• Identified various business processes and developed process flow diagrams for the business processes and validated the same with SMEs.
• Gathered requirements from the users (Traders and Risk Professionals) based in London, Zurich and New York and wrote business and functional requirement document (FRD).
• Used Visio to document work flows, manual processes and End-to-End processing of system interaction.
• Performed and coordinated System testing, Regression testing of various builds during integration, Performance and User acceptance testing using Rational Test.
• Assessed continuous process improvement efforts for business processes and conducted benchmarking activities to identify best practices.

Environment: Rational Requisite Pro, Rational ClearQuest, M.S. Visio, M.S.Office Suite, Oracle Financial Applications, SQL

Confidential

Business Analyst

Responsibilities:

• Studied and assessed the clients systems and business processes.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Established a business Analysis methodology around the Rational Unified Process.
• Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.
• Streamlined clerical work processes and mapped to the automated system.
• Developed project plans and managed scope.
• Assisted in building a business analysis process model using Rational Rose and Visio.
• Performed requirement analysis, went through all the use cases and workflows.
• Developed requirement reports for day to day servicing needs for loan monitoring, Inspection, Insurance using Rational SODA.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Played a key role in the planning, User Accepted Testing, and implementation of system enhancements and conversions
• Provided key input in working with users in defining project and system requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Performed User Acceptance Testing.
• Used Date warehousing for the arrangement of customer data.
• Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.