SUMMARY

• 7 years of experience in Business Analyst, Business Process Re - engineering, Software Testing, and Quality Assurance with emphasis in Insurance industry specializing in Life, Property and Casualty, Workers Compensations and Professional Liabilities dealing with Claims management, Settlements, Quote management and reporting systems.
• Current work requires in depth knowledge of the entire Claims Life Cycle (Claims related to both LOB), the knowledge of the working of the Claims System of the company and Insurance knowledge.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Expertise in conductionof JAD Session with stakeholders.
• Expertise in Performing definition ofuser functional requirementsby translating development and/or maintenance requirements into specifications; creates data file and database designs.
• Lead team meetings,prioritize requirements,and meet with clients, internalbusinessSubject Matter Experts(SME’s), and/or members of the development team to gather,define and documentbusinessand system requirements.
• Consults with hardware, communications and database experts and/or vendors to ensureviability of systems.
• Experience inRUP, Software Development Life Cycles (SDLC), Agile processes, Use Cases,UML, Interaction Diagrams, Sequence Diagrams and Activity Diagrams.
• Expertise in Performing detailed reviewsandanalysis of program changes, new equipment, and new technology and other factors and trends impacting existing systems in order to facilitate thedevelopment and conformanceof system modifications.
• Functionalitiesand/or enhancements and desired levels of performance.Performs feasibilitystudies,life cycle analysis and/orcost/benefit studies.
• Designs system, providing interpretive analyses,preparing flowcharts and associated diagrams/ enhancement plans.
• Expertise in development and application ofTest Strategy, Test Plan, Test CaseSelectionandTest Case execution.

TECHNICAL SKILLS

Operating Systems: Windows XP and 2000/NT, UNIX, Solaris.

Business Analysts skills: UML, Use cases,activity diagram, data mapping, JAD session,Businessmodeling process, functional diagram.

Web Applications: HTML, XML, Java Script and VB Script.

Databases: Oracle, MS SQL Server (2000 /7.0), IBM DB2, Toad

Data Connectivity: Networking, TCP/IP, DBC

Design Tools: MS Visio, Rational Rose, Dream weaver.

Testing tools: Rational site Load, Test Manager,Quality Center,Rational Clear Quest, Rational Clear case

Others: MS Office,MS Project, Pro Model, Optimal Trace

Version Control: Rational ClearCase, VCS, CVS

Requirement Gathering: CaliberRM, RequisitePro, SharePoint, UML, SnagIT

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Business Analyst

Environment: Rational Rose, SharePoint, SQL, Load Runner MS-Office, MS Project, Caliber, Test Director, MS Office, MS-Project, Windows 2000, Java, HTML.

Responsibilities:

• Primary point of contact between Subject Matter Experts (SMEs) and other Business representatives, using knowledge of Insurance/ Claims practices and methods to ensure accurate documentation of business requirements.
• Defining the roles of the requirements team for each phase of the development lifecycle which includes the Construction and Transition (testing) phases
• Was jointly responsible for monitoring the progress of development and QA team by preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Conducted JAD session with SME and stakeholders to understand current business process and rules.
• Worked on Documentum Workflow for Version Controlling, to maintain up to date changes in the Documents.
• Worked with the management in creating estimates, budgets, software selection, team building.
• Involved in analyzing of functional specifications, technical specifications, data mapping document for Claims System
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Performed and Solved Defect Tracking and Change Control Procedures using Rational Clear Quest.
• Created standardized Mapping Documents for Claims System with Transformation Logic for two systems.
• Gathered requirements for the Rating Process of the policy system.(ACCORD/ Quote Proposal/Quote Summary)
• Set the standard for gathering requirements and requirement definition up front.
• Created the Requirements Management Plan
• Design Process manuals for smooth processing of Personal lines Property and Casualty.
• Defined the deliverable sign-off process
• Conducted the requirements gather workshops or meetings (JADs,)
• Defined the communication plan between the requirements team and other project teams
• Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.
• Answer question from business team, technical team and testing team, research issues and support the project team at various stages in project.
• Analyzed project impacts by performing GAP analysis, identifying upstream and downstream dependencies.
• Performed GAP analysis of AS-IS business rules, business system processes, user administration, and TO-BE system.
• Updating project documents and process documents into SharePoint.

Confidential, Worcester, MA

Sr.Business Analyst

Environment: Windows 2000 / NT, UNIX, Oracle, Java, HTML, JavaScript, OOAD, MS Office, MS Visio, Project, Rational Enterprise Suite and Mercury Suite of Testing Tool.

Responsibilities:

• Primary point of contact between Subject Matter Experts (SMEs) and other Business representatives, using knowledge of Insurance practices and methods to ensure accurate documentation of business requirements.
• Involved in developing the business model for expediting the claim settlement process.
• Defined frameworks for the application development and analyzed the areas of improvement
• Involved in analyzing of functional specifications, technical specifications, data mapping document and conceptual diagrams
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Driving requirements gathering workshops with the SMEs for a single global claims platform for Personal Lines Property and Casualty Insurance
• Provide customer service and support for Personal Line, Commercial, Property & Casualty risk management needs
• Worked on Documentum Workflow.
• Created DTS and SSIS Packages to vendors in which records were loaded Daily, also to other data resources such as Excel, Access, flat file, and XML in order to Create and maintain a centralized data warehouse.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML.
• Identified critical areas of business risk and modified the business process
• ConductedJADsession with SME and stakeholders to understand current business process and rules. Updatingscrum workson daily work progress, attending scrum meeting as perAgilemethodology.
• Defined business metrics and base lined the QA process
• Was jointly responsible for monitoring the progress of development and QA team by preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel and MS Project
• Conducted walk-through with development team and stake holders
• Analyzed the security implementation of the application with respect to users perspective
• Used Rational Requisite Pro for managing the requirements
• Documented Used Cases and Used Case Models using Rational Rose
• Prepared test data for the functional test cases. Evaluated test results and prepared test summary reports
• Interacted with developers & various members of my team to discuss and resolve defects and their priorities
• Investigated the bugs and interfaced with the developers to resolve technical issues
• Performed bug tracking using Clear Quest.

Confidential, Philadelphia, PA

Sr.Business Analyst

Environment: HTML, Toad, Oracle, Rational Suite, Agile, Scrum works, OOAD, Quality Center and Share Point.

Responsibilities:

• Worked closely withbusinesspartners, SMEsandproduct ownersto understand the process.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Providing business knowledge and Insurance domain knowledge extensively to testing teams and other Business representatives.
• Managed the day-to-day progress of product strategy and full life cycle product development/deployment of entire application including RSS and XML news feeds.
• Suggestedprocess change and re-engineeringas needed based on requirements gathered.
• Analyzed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling (BPM)
• Responsible for defining and documenting the requirements Documentum Workflow.
• Conducted requirements gathering usingJADandinterview sessions.
• Gathered requirements for creating therating inputsscreen for thepolicy system.
• Analyzed and documentedperformance/security/UserInterface Branding requirements for the application.
• Worked withunderwriters,actuaryto determine the rating algorithms for TO BE system.
• Createduser stories, use case diagrams and process diagrams based on business requirements.
• Analyzed and documented requirements forQuotepossessesfor a Commercial Auto Policy
• Usedagilemethodology for gathering requirements and testing them.
• Involved in the weekly status meeting to discuss theupcoming releasesand changes in the hardware requirements and other major issues.
• Involved in creatingtest plans, test strategy and executing test casesfor rating used for premium calculation
• Analyzed user requirements, attendedchange requestmeeting to document changes and implemented procedures to test changes.

Confidential, Madison, WI

Business Analyst

Environment: HTML, Lotus Notes, SQL, MS-Office, MS Project, Requisite Pro, Test Director, Visio, Windows 2000.

Responsibilities:

• Created the enterprisedata strategyguidelines document used for defining data per Ohio standards.
• PerformedRequirement reviewswith SME’s,BusinessFunctional Ownersand Data Modelers.
• Acted as aliaisonbetween Users, SME’s and QA team at various stages of modeling.
• Decomposehigh-levelrequirementsintodetails, abstract up low-level requirements intobusiness and technical requirements.
• ConductedJADsession with Systems and Business SME and stakeholders to understand current data model.
• Maintaineduser interfacescreens for personallines, property& casualtyautomated policy issuance system, including making updatesincluding rate changes and statistical reporting elementsto underlying data tables.
• Answer question frombusinessteam, technical team and testing team, research issues and support the project team at various stages in project.
• Participated in writing data mapping documents and performing gap analysis to verify the compatibility of existing system with new business requirements
• Analyzed project impactsby performingGAPanalysis, identifying upstream and downstream dependencies.
• Design and develop the data load process using XML Style sheets
• Createduse cases, process flow models, data flow diagrams and logical flow diagramsusingUMLfor various functionalities.
• Attended design,test strategy, test reviewsession from requirement standpoint.
• Worked closely with testing team in creatingrequirement traceability, identifying critical data elements and test scenarios.
• Conductedmigration rules reviewsession with SME’s and converted them into business language.
• CreatedQAandUATtest strategies, including regression and integration testing, wrote test scripts,end-to-end testing scenarios and test plans,managed testing,defectreporting andchange requests.
• Created excel Macros to expedite data element review process and loading them back into enterprise database.

Confidential, New Brunswick, NJ

Business Analyst

Environment: Rational Rose, SharePoint, SQL, Load Runner MS-Office, MS Project, Caliber, Test Director, MS Office, MS-Project, Windows 2000, Java, HTML.

Responsibilities:

• Worked with the management in creatingestimates, budgets, software selection, team building.
• PerformedGAPanalysis of AS-IS business rules, business system processes, user administration, and TO-BE system.
• Involved in testing the conversion of the application into web application using XML web services
• Conductedrequirements elicitationsessions usingstoryboards,prototypesand meeting sessions withbusinessusers, providers, underwriter’sprogram members and clients.
• Acted as aliaisonbetween Users, SME’s and QA team at various stages
• Involved in the analysis of the existing data mapping phase according to functionality and data conversion procedure.
• Createduse cases, process flow models, data flow diagrams and logical flow diagramsusingUMLfor various integrations.
• Updatingproject documentsandprocess documentsintoSharePoint.
• Configured check,claim transaction,claim details,financial, user profile, activity patterns and contact center screens as per business needs.
• CreatedQAandUATtest strategies,including regressionandintegrationtesting, wrote test scripts,end-to-end testingscenarios and test plans, managed testing, defect reporting and change requests.
• Trained the testers to on the testing methodology being followed and helped create test scripts to validate the requirements.
• Participate inquality managementreviews as outlined in the project work plan and in reviews of thedesigns, prototypes and otherproject work products to ensure they fulfill the requirements.