SUMMARY

• Business Analyst with over 7+ years of experience in Banking, Telecommunication, Insurance, Finance, Healthcare and Retail.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), with thorough understanding of various methodologies including Waterfall, Agile (RUP and Scrum).
• Strong understanding of Software Development Life Cycle (SDLC) in Agile/Scrum, V, and Waterfall models.
• Acted as a Business Analyst in various Usage Processing, Billing, Pricing applications.
• In - depth knowledge of Investment Banking, Insurance Commercial Banking, Portfolio Management, Risk Management, Mergers and Acquisitions, Budget Forecasting, Research and Planning.
• Excellent facilitation skills in conducting Survey, Questionnaires, Interview, Brainstorming, Joint Application Review (JAR) and Joint Application Developments (JAD).
• Expertise in performing GAP Analysis, SWOT Analysis, Risk Analysis, and Cost/ Benefit Analysis.
• Proficient in writing Business Requirements Document (BRD), Functional Requirements Document (FRD), Wireframes using JustinMind Prototype, data mapping, data files, data migration, and other artifacts as required.
• Experience with Business Process Modeling.
• Experience of developing and implementing supply chain strategies.
• Strong knowledge on Loan IQ product of Misys.
• Strong understanding offinancial valuationconcepts and variouscapital market instrumentsand processes including Equities, Fixed Income
• Good experience in Online payments and transactions(electronic payments)
• Good understanding of employee benefits legislation and compliance.
• Ability to assist in establishing a and rollout plan.
• Expertise in creating use cases from the requirements.Experience in developing UML use case diagram, swim lane diagram, work flow diagram, activity diagram using tools like MS Visio, Enterprise Architect.
• Proficient in data modelling and data validation.
• Experience in making Test Plan, Test Cases and conducting User Acceptance Test (UAT)
• Ability to manage multiple tasks while meeting deadlines.
• Effectively coordinated with the Onsite, Offsite and Onshore teams during projects
• Defined and documented business requirements for new product releases
• Using project management tools like MS-Project for status reporting and planning.
• Excellent oral and written business communication skills and also have inter-personal and conflict resolving skills.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, Linux

Databases: Oracle, MySQL, MS Access

Defect Tracking Tools: Rational Clear Quest,, ClearQuest, Quick Test Professional, Load Runner

Testing Tools: Quick Test Professional (QTP),HP ALM,SOAPUI

Project Design & Architecture: Microsoft Visio, Rational Rose

Other Tools: MS Suite, VM Ware, Toad. HTML, CSS, Java Script, PHP, Dream weaver, Requisite Pro, UML, SQL,JIRA, Use Cases, Developer Notes, Share Point, MS Visio, MS Excel, MS Project, MS PowerPoint, MS Word, Target Process,Adobe Photoshop,VB Script.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business Systems Analyst

Responsibilities:

• Facilitated requirements gathering sessions with the businessunit managers and subject matter experts to document requirements.
• Assisted Project Manager by developing new project plans using Microsoft Project, updating existing plans, resolving plan issues and by creating staff and management level reports to support the project.
• Developed detailed project plan following Agile development techniques encompassing all key disciplines including Business Modeling, Requirements, Analysis and Design, Implementation, Test, Deployment, Configuration Management.
• Went through many walkthrough sessions with business and IT team to clarify the requirement to IT team and the technical solution to the business team.
• Involved in the database activities using SQL
• Conducted SWOT and Gap analysis in order to understand high level businessrequirements and functionalities.
• Used SDLC Agile methodology.
• Performed Online payments and transactions(electronic payments)
• Conducted various Joint Application and Design (JAD) sessions with various participants (including Business, Deployment and Support personnel)
• Prepared High Level Logical Data Models and Business Requirement Documents (BRDs) supporting documents containing the essential business elements, detailed definitions, descriptions of the relationships between the actors to analyze and document business data requirements.
• Conducted Gap Analysis between the legacy system and new implemented system reports to maintain data integrity and consistency in their workflow process. Provided to end users.
• Interacted with Card Management system (CMS) for pulling out customers debit card information like: expiry, cash limit, POS limit, card holder's information and card status
• Closely worked with Fraud Detection System (FDS) Front end and back end system to identify the suspicious fraud activity on debit card or check card. Created a system which will trigger alert for a suspicious fraudactivity.
• Responsible for coordination and maintenance of the project change request catalogue.
• Conducted and coordinated functional testing, integration testing and User Acceptance Testing (UAT)
• Analyzed various test results to identify the root cause of various issues/bugs.
• Involved in usability analysis to make sure that user interface is not getting affected.
• Involved in UAT testing and regression testing before rolling them in production
• Created User manuals for ATH and Card Management System (CMS)

Confidential, CA

Business Analyst

Responsibilities:

• Worked on multiple projects while working in cross-functional teams. Worked primarily with the billings team at Confidential with the implementation of the Advantage promotion.
• Conducted requirement gathering sessions with the Information Technology team.
• Developed Use Cases, Activity diagrams and Sequence diagrams from the requirements based on the UML methodologies using MS-Visio.
• Held periodical meetings with the Development team to gather information on the progress and resolve project issues.
• Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
• Requirement Traceability Matrix (RTM) was maintained through Requisite Pro to keep the timelines and milestones in check.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Documented all requirements using templates as per Confidential ’s organizational methodology, while working in an agile environment.
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Provided implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP..
• Planned and defined Use Cases, created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Tracked change requests and monitored workload and schedule.
• Planned and coordinated efforts with both the On-Shore and Offshore teams. Interacted with 3rd party vendors to describe project goals and to get their commitment to the timeline.
• Involved in documenting test cases, scripts and resolving User Acceptance Testing (UAT), conducting SWOT Analysis, Cost Benefit and ROI analysis.
• Analyzed the test results from QA teams using Performance Studio Analysis to create various scenarios.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.

Confidential, New York.

Business Analyst

Responsibilities:

• Actively participated in all phases of the Agile Scrum SDLC Methodology ensuring quality throughout the project.
• Lead business initiatives including brainstorming on new functionality for current e-commerce systems.
• Served as a liaison for managing requirements between the business, SME’s and the development team.
• Documented e-commerce process flow for Business processing of BtoC and CtoB
• Worked on Gathering and documenting PCI regulations and requirements for credit card payments.
• Developing robust, efficient and effective Supply Chain processes.
• Documented BASE24 POS PCI-DSS compliance requirements and created traceability matrix with given functional requirements
• Presented reports of POS activities .Implementedcompliance PCI-DSS Standards for the payments accepted through credit cards at POS.
• Designed various business processes for product pricing, inventory tracking system, customer database, and employee management and consolidated reporting.
• Facilitated Joint Application Development (JAD) sessions, scheduled weekly, biweekly Meetings and Conference Calls for communicating, presenting and managing expectations.
• Prepared prototypes, Use cases and Design Specification Document (DSD).
• Experienced setting up test scenarios and executing on these scenarios
• Worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases.
• Followed the UML based methods using MS Visio to create Business flow diagrams, Activity diagrams.
• Produced Business Requirements, Report Specifications, Workflows and other documentations as required for Project Analysis, Planning and Design.
• Teamed up in manual testing, functional testing as and when required, also involved in end to end User Acceptance Testing.
• Validated that the distributions, cost basis, and gain/loss information for all securities are correctly presented on the 1099 tax form and monthly statements

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Ability to lead and assist with identifying and defining requirements, process flows, use cases, user interface and drafts during Direct Capture of Objectives (DCO) sessions with the customers. Lead across all phases (inception through user acceptance and testing).
• Create project sizing documents and high level estimates using the sizing tool
• Lead DCO sessions and create Discovery Maps and Application Profile using Application Profile Wizard and Application Accelerator.
• Create Application Document and review it with all the impacted areas and stakeholders
• Help the Dev teams to design the various out of the box rules like decision tables, declare expressions etc wherever it is necessary for a faster and efficient implementation.
• Documents existing process in technical model format using DCO in order to evaluate and define new IT solutions and implementation processes.
• Create the required Project documentations for the internal Audit and other compliance requirements of the Bank.
• Elicited, documented, verified, and validated all Modification Portal letter requirements.
• Involved in the execution of the DCO by identifying the framework & implementation layers
• Provide the necessary walk through session to the Business users about the DCO & co-ordinated with the business users on the requirement.
• Involved in scoping, planning, monitoring, and documenting of various requirements in addition to verifying and validation using HPQC.
• Cautiously staged and pushed loans to various stages in order to model production environment.

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Performed extensive requirements analysis and requirement gathering including data analysis and GAP analysis.
• Organized and facilitated meetings with the management and the development team, conducting requirements gathering sessions with the purpose of defining the functional business and system requirements.
• Propose strategies to implement HIPAA 4010 in the new MMIS system & eventually move to HIPAA 5010.
• Gathered requirements for HIPAA 5010 migration
• Involved in HIPAA transaction and code set rules such asEDI 837,270,271,276,277,834,835
• Acted as the primary liaison between the business stakeholders and technical teams to make communication and development efforts more effective
• Prepared User Requirements Document (URD) and Functional Requirements Document (FRD).
• Involved in mapping and validation of different EDI transaction used for claims filing like ANSI X12 837 (I, P, D) for claim submission, ASC X 12 270/271 for the eligibility/benefit inquiry and response, ASC X12 276/277 for the claims status enquiry and response and ASC X12 835 for the healthcare claim payments
• Developed Business specifications for the existing WEDI software enhancements (enhanced security &privacy rules, transaction standards, code sets, identifiers) ensuring the system is HIPPA complaint
• Involved in daily scrum meetings and implemented Agile methodology
• Verified the functional aspect as per the business process and validated the interfaces with the other systems and data conversion from the legacy systems
• Conducted walkthroughs and meetings with development team to discuss solution designs, requirements clarifications and defect resolutions
• Actively involved in scoping, identifying the risk, and prioritizing the projectConducted User Acceptance Testing (UAT) with assistance from the business users and SME’s.

Confidential

System Engineer

Responsibilities:

• Develop and maintain high quality software products supporting the organizations standards
• Participate in the planning and implementation of upgrades and installations.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Support and comply with documented software process and procedure requirements spanning all phases of software product life cycle, and produce software documentation and update existing documentation.
• Collaborate with and /or mentor other team members and assist with code reviews Manage own work time and priorities in accordance with aggressive development deadlines, client budgets, best practices, and a quality/delivery methodology, such as Agile Development, that includes development standards.