SUMMARY

• A creative and dynamic Business Analyst with over 8 years of experience in business process analysis/modeling, business requirements, database design, development and testing of Web Based and Client/Server applications.
• Experienced in Insurance, Healthcare domain.
• Expertise in performing Gap Analysis, Feasibility Analysis and SWOT Analysis to check the compatibility of the existing system infrastructure with newbusinessrequirements Adept at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications (SRS), and delivering project/status reports
• Experience in the collection, analysis and documentation of User Requirements, as well as organizing Interviews, JAD sessions, User meetings, and Requirement Elicitation sessions
• Expertise in the management of User Request Change, and handling User Conflicts
• Experience in UML diagrams like use - case analysis, preparing Activity Diagrams and Sequence Diagrams
• Worked closely with the Business Intelligence (BI) team to assist Project requirements, functional analysis and converting business requirements into functional requirements
• Experience in the Agile, Waterfall & RUP software Development Life Cycle (SDLC) methodologies.
• Experience on Guidewire Billing/Policy/Claim Center software.
• Knowledge on Electronic Data Interchange (EDI) transaction, Electronic Health Record (EHR) and Health Information Technology (HIT)
• Expert inDataMining,Datamapping, Data modeling and data validation documentation.
• Expert in creating report with the help of SQL and also wrote SQL queries for data manipulation.
• Diversified experience in Manual and Automated testing; extensively used automated Testing Tools such as Mercury Interactive Test suite in both Windows and UNIX environment (Win Runner, QTP and Test Director).
• Expertise in Defect Tracking and Change Request Management tools like Mercury Quality Center, Test Director and Rational Clear Quest.
• Worked on User Acceptance Testing (UAT), System testing, Integration testing, Regression Testing, Black Box Testing and Backend or Database Testing.
• Ability to apply technical expertise to organize and implement white and black box test efforts and to analyze requirements for software design, development, and validation.

TECHNICAL SKILLS:

• UML
• Rational UnifiedProcess (RUP)
• Agile
• Waterfall
• Rational Rose
• Rational Requisite Pro
• Rational ClearQuest
• Microsoft Windows 95/98/NT/2000
• XP
• Vista
• PL/SQL
• HTML
• XML
• SQLServer
• Oracle
• MS Access
• MS-Office
• MS Outlook
• MS Power-point
• MS Visio
• MS Project
• Ms
• Visio
• SDLC
• Test Director.

PROFESSIONAL EXPERIENCE

Confidential, Albany, NY

Sr Business Analyst

Responsibilities:

• Defined & Facilitated the Work plan for both “Cross-functional” & “Reporting & Compliance” domain.
• Headed “Cross-Functional” Domain tying together various functional areas of the UI program.
• Create process flow diagrams and sequence diagrams for the data values and parameters passed by User applications to backend systems and vice-versa.
• Created Business Requirement Documents (BRD) to Document the Gaps identified across the domains & used clear case to manage, analyze, and convert business requirements into functional specifications.
• Performed GAP analysis by identifying existing technologies & artifacts, documenting the enhancements to meet the end state requirements.
• Identification of the process improvement opportunities in the current system and recommending process improvements in the new system
• Facilitated & Conducted numerous Joint Application Development (JAD) sessions and walkthrough meetings for the creation of design documents, gathering requirements from users
• Developed High Level Business requirement Domain models and changed them into functional specifications to provide a roadmap for all the domains.
• Performed Requirement gathering and documentation of business processes use cases, functional specifications and business rules in Agile SDLC methodology.
• Plan and define system requirements for Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Responsible for reviewing requirements, analyzing the requirements for implementing them using Guidewire Billing Center either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case to case basis.
• Review wireframes and mock-up screens to associate the UI fields to backend systems and create technical requirements for SOAP services and underlying Database fields.
• Mapping UI fields to list of values needed in the database.
• Created Requirement Traceability documents, tracing all functionalities down to the details of all business requirement documents.
• Headed “Reporting & Compliance” Domain for modernizing the Federal Reporting structure of the UISIM program.
• Designed the Reporting Template for the Federal Reporting; covering the Business Requirement, Functional Specifications, Testing Specifications, Data mapping.
• Performed GAP Analysis of the as-Is reports and rendered modifications for the To-be Reporting system.
• Extensively involved in Data Mapping, Data Modeling and Data Validations in all Reporting process.
• Acted as a liaison between the developers and Business & actively involved in converting business rules into structured queries for mapping to the physical data models.
• Performed User Acceptance Testing along for the Business Owners and the Sub-domain analysts.
• Provided test scenarios for the presentational Demo of the web Application

Confidential, Virginia Beach, VA

Sr. Business Analyst

Responsibilities:

• Gathered the requirements from the Business Owner & SME.
• Documented the requirements categorized into Regulatory & Operational in the Business Requirement Document (BRD).
• Facilitated numerous meetings for the creation of design documents, gathering requirements from the users, Business owners & Project Managers.
• Developed High Level Business requirement and changing them into Functional Specifications.
• Created and communicated the prototype requirements to the development team in Excel formats as templates for the reports.
• Assigned tasks to the project development team, monitoring and tracking process of the project.
• Self-Designed & Innovated the Template of Inclusion/Exclusion Criteria Document called as “Highway Exclusion Diagram”.
• Responsible for maintaining the Change Notification Request Document and communicating with the developers in each iteration & review meetings.
• Created and managed requirement types and traceability relationships.
• Applied the knowledge & experience of HIPPA Act Rules and Regulations & HIPPA transactions.
• Extensively involved in Data Mapping, Data Modeling and Data Validations in all Reporting process.
• Acquired signoffs at the beginning and end of each process from the project sponsors.
• Accountable for creating Master Test Plans and conducting the testing and defect analysis.
• Performed Black Box testing and Unit Testing with Developers & User Acceptance Testing along with the Business Owners respectively.
• Performed Positive and Negative Testing.

Confidential, Utica, NY

Sr. Business Analyst

Responsibilities:

• Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Facilitated numerous Joint Application Development (JAD) sessions and walkthrough meetings for the creation of design documents, gathering requirements from users, mainly pricing, operating and marketing professionals.
• Developed High Level Business requirement and changed them into functional specifications.
• Designed and developed project documents templates based on Agile SDLC methodology.
• Created and communicated the prototype requirements to the development team.
• Liable for maintaining the Change Request Document and communicate with the developers in each iteration review meetings.
• Designed the conceptual data and business process models.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business
• Extensively involved in Data mapping, Data modeling and data Validations in all of ETL process.
• Established extensive top, down and across communication including sponsors, users, SMEs, DBA, developers and QA.
• Acquired signoffs at the beginning and end of each process from the project sponsors.
• Accountable for creating master test plans with the help of QA team, conducting the testing and defect analysis and writing testing manuals and of the end users.
• Performed Black Box testing and User Acceptance Testing along with testers and users respectively.
• Prepared the automated test scripts for regression testing using Quick Test Professional
• Performed Positive and Negative Testing.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Worked with team to identify and map detailed current processes, identify gaps and defects, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives
• Analyzed, prioritized and managed the requirements
• Conducted JAD sessions with management, SME, users and other stakeholders for open and pending issues
• Conducted user-interviews, gathered requirements, analyzed requirements and designed UML diagrams using MS Visio
• Participated in the identification, understanding and documentation of business requirements
• Created BSD’s (Business Specification Documents), supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements
• Developed timelines for project delivery and managed projects and resources to successful completion
• Acted as a liaison between technical team and business clients to accomplish application enhancement and production
• Provided technical assistance in identifying, evaluating and developing system and procedures that were cost effective and met business requirements
• Planned and defined system requirements to Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Activity Diagrams and Sequence Diagrams in MS Visio.
• Conducted Regression testing on each new build of the application under test.
• Participated in Walk Through and Defect report meetings periodically.
• Performed Security testing for unauthorized access of the application with valid and invalid data.
• Performed Security testing for unauthorized access of the application with valid and invalid data.
• Used Quality Center as a repository for Test Cases and for Defect Tracking. Performed Track Record defect process flow in Quality Center.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Responsible for writing the Functional Requirement Specifications (FRS) for the application.
• Followed UML processes and standard operating procedures in developing Use Cases, Use Case diagrams using Rose.
• Performed Gap analysis to check the compatibility of the existing system infrastructure with the new requirements.
• Used prototypes for users to explain the intended systems Interface design and sign off documents.
• Reviewed and analyzed requirement document and set up meetings with SME’s and BA’s to understand them.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Assisted with the project manager, business analysts and system teams to analyze the scope of the project.
• Worked with the claims department, IT staff, and relevant subject matter experts to analyze and document system requirements and procedural changes using.
• Facilitated JAD sessions and review meetings with the users and members of the development team to ensure understanding of the new functionalities.
• Performed Risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.
• Involved in Walkthroughs and meetings with the development team.
• Played a key role in the planning, testing, and implementation of the new enhancements and conversions.
• Coordinated and communicated with developers for defects to get resolved and keep follow up with project manager and developer on the same.
• Created and Managed QA environment, which includes documenting entire hardware and software requirements.
• Performed Integration, System, End to End and component level testing.
• Worked close with developer in debugging, identify, troubleshoot and fix the defect.
• Monitored user expectations through user involvement and communication throughout the project lifecycle.
• Tracked and maintained user requested enhancements and changes.
• Participated in User Acceptance Testing (UAT).
• Identify, log, report and tracks bugs found in the release. Prepare clear and concise written reports on bugs/defects found during QA process

Confidential

Business Analyst

Responsibilities:

• Role involved in requirements and design phases and part of implementation.
• Facilitated Requirement Gathering sessions and performed Requirement Analysis and decomposition
• Developed and Reviewed documents: Functional Requirement Specification, System Design Specification and Test Plan
• Developed, reviewed and maintained a Functional Requirement Trace Matrix.
• Developed Activity diagrams, Use Case diagrams and Sequence diagrams using Together to represent the dynamic view of the system developed.
• Fully responsible for modification and changes of required components which came as source control changes.
• Responsible for Unit Testing. Actively participated in Systems testing, Coordinated QA efforts with QA team.
• Involved in application implementation and developing various modules
• Developed and executed test scenarios, test cases and documented defects.
• Involved in Testing, Implementation & Maintenance