Seeking an opportunity to challenge my self and build my skills in the IT Business Analysis and Project Management areas. My past responsibilities have included interacting with many client levels of organizations ranging from VP's, Partners and Senior Management to Process Owners.

• Proficient developing Requirements and using: Remedy, Citrix, ITIL, Lean Six Sigma, Agile, Waterfall, MS Project, Lotus Notes, HP Project and Portfolio Management Center, HP Quality Center, CA Clarity PPM Suite of Tools for Project Management, Rapid Transition Suite RTS of tools, VPN/remote access, Asset Management, Adobe, Documentum and the Microsoft Suite of tools: Access, PowerPoint, Outlook, Visio, Excel, SharePoint and Word.
• 3 yrs. Help Desk 5 yrs. Desk Side Application Training
• 5 yrs. Process Development 5 yrs. Testing
• 5 yrs. Process Modeling 5 yrs. Project Management
• 4 yrs. Implementation and Testing 9 yrs. Business Analysis
• 9 yrs. Document Management 9 yrs. Requirements Gathering
• 3 yrs. Business Case Development 2 yrs. Root Cause Analysis
• 15 yrs. MS Office Suite of Tools 4 yrs. Decision Matrix Development

Confidential

Business Analyst

• Work with Clients to develop requirements for project requests and software customization.
• Analyzed defect reports from clients and worked to resolve the issue.
• Gathered requirements for software changes and improvements.
• Mapped existing software documentation as well as planned future changes.

Confidential

SharePoint Business Analyst

• Worked with the Intranet Technology Team to convert SharePoint Confidential
• Gathered requirements for implementation from Lines of Business.
• Mapped existing document storage for all Lines of Business.

Confidential

SharePoint Specialist

• Met with external clients to discuss data storage and sharing needs for use in their growing business environment. Discussed their current Data Management Systems and future requirements.
• Discussed available SharePoint 2007 software capabilities and how the client can benefit from utilizing the various web parts to store, version control, share or protect data across entities.
• Determined current capabilities, plans and future Disaster Recovery models.

Confidential

Sr. IT Project Coordinator / BA

• Tracked and updated financial information for the Program Projects researched and reconciled over 100k in expenses in Lotus Notes erroneously charged to the Windows 7 and Office 2010 Upgrade Program
• Developed the Windows 7 and Office 2010 Upgrade Program SharePoint site updated content, Data Libraries, Test Documents, Project Timelines and managed user permissions.
• Coordinated SOW development gathering and defining requirements, scheduled and assigned project tasks, inter-group coordination between technical teams, client and external vendors.
• Developed time reporting and expense tracking tools using Excel.
• Created detailed Project Time Lines for milestones, Key Performance Indicators and workflow process utilizing Visio.
• Provided Monthly status reporting for all Projects to Project Managers in Microsoft Excel templates.

Confidential

Sr. IT Project Control Analyst

• Built and managed project Enterprise Resource Pool in SAP.
• Updated financial data for more than 80 active projects.
• Developed and updated job aids, reporting and QA processes for deliverables.
• Developed time reporting and expense tracking tools using Excel.
• Created views and developed SharePoint web parts
• Managed Enterprise Resource Pool relating to permissions for projects and SharePoint sites.

Confidential

SharePoint Implementation Process Engineer

• Facilitated client meetings to determine Data Storage Requirements for Technical Engineer.
• Developed requirements for SharePoint Engagement Team sites.
• Worked with Technical Engineer to walk clients through personalizing their site.
• Trained and mentored client administrators for best practices and continuity.
• Supplied telephone and desk side support for administrators as required

Confidential

Project Coordinator

• Attended 4 hour daily meetings and provided well-developed daily meeting minutes for all Loss Mitigation leadership.
• Ensured approvals were obtained for daily releases
• Uploaded copies of all auditable documents to appropriate SharePoint libraries.

Confidential

Business Process Analyst / Project Manager

• Using Accenture Delivery Methodology and Service Operations Tools I managed scope, schedule, budget, forecast, and staffing for the Confidential. Managed project planning through completion, managing up to 13 IT Projects at one time. Deployed standard delivery tools including Remedy, SAP and SharePoint. Built as is and to be process models and documentation surrounding HR Processes including Payroll, Leaves Of Absence, Disability, Disaster Recovery and Recruitment in order to move these processes to on-shore and off-shore delivery centers.
• Successfully met contractual milestones early building and making changes to contract deliverables in a constrictive time frame, pre-empting 25M in penalties at Bristol-Myers Squibb
• Equipped project teams for transition and go-live of multiple HR processes including Benefits, Payroll, Leaves of Absence, Training and Pensions utilizing Accenture Delivery Methods, Operational Excellence, and Operational Process Workbench at Confidential
• With the Operations Transition Team, Service Lines, and GMAC Client built, reviewed, and gained approval for the Policies and Procedures guides deliverables related to all HR functions tied to Union Rules ahead of schedule to avoid financial penalties in excess of 100K
• Developed process documentation for project teams and service lines by working with Wyeth HR teams to determine handoff process mapping for SAP and SP triggers relating to their HR Functions of Recruitment, Benefits and Pensions.
• Coordinated testing with Accenture Leadership, Unilever Client and operations teams in US and India for testing schedule and scenarios, reported results on multiple releases of HR Service Rehearsal Testing for Recruitment, Payroll and Benefits. Completed Root Cause Analysis regarding any testing issues.
• Gathered and defined requirements, coordinated meetings for stakeholders, scheduled and assigned project tasks, managed inter-group coordination between technical teams, client, and external vendors to track and manage issues and risks.
• Administered SharePoint and ITIL for project teams.
• Developed standard estimation models for forecasting work effort.