Summary

• A resourceful and dynamic business system analyst with 6 years of extensive experience as a Business Analyst in business and functional requirements gathering, analyzing requirements, data analysis, data mapping, business process
• Experienced in all phases of the Software Development Life Cycle SDLC including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process RUP , Agile and Waterfall Method
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, risk analysis, effort estimation etc.
• Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle Waterfall, SCRUM,RUP , having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process RUP .
• Expertise in Data Modeling, Data Analysis, GAP Analysis, Business Modeling, Data Migration, Data profiling, and Dimensional Modeling.
• Performed analysis, develop and evaluate data mining in a data warehouse environment which includes data design, database architecture, metadata and repository creation.
• Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Rose
• Expertise in Requirements Gathering through direct user interviews and workshops
• Facilitating JAD sessions with business users and development team to drive out detailed business requirements
• Strong Agile experience along with conducting scrum calls, managing product backlog and writing user stories.
• Expertise in creating wireframes or screen mock ups using MS Visio and Axure
• Exceptional documentation skills of all aspects of online environment by including site specific workflows, technical specification documents, user interface instructions and writing step-by-step instructions for related end user applications utilizing standards and templates provided
• Exceptional skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams, Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose
• Defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev. teams in fixing errors and User Acceptance Testing UAT
• Using project management tools like MS-Project for status reporting and planning
• Good knowledge of network architecture, web and internet applications and Windows operating systems
• Excellent Team Player with ability to think analytically and troubleshoot issues
• Effective Verbal and Written Communication Skills

Tools:

PROFESSIONAL EXPERIENCE:

Business Analyst

Project Description:

CONFIDENTIAL Chase Company is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. They serve millions of customers in the CONFIDENTIAL and many of the world's most prominent corporate, institutional and government clients under its CONFIDENTIAL and Chase brands. The scope of the project aimed to develop an integrated system and method where in main idea was to build loyal mortgage customers.

Responsibilities:

• Analyzed the business needs of clients and stakeholders to help identify business problems and propose solutions.
• Extensively did GAP analysis in the project as there were 'As-Is' and 'To-Be' conditions.
• Prepared the Functional Requirements Specification FRS and Business Requirements Document BRD
• Created Workflow scenarios, designed new process flows documented the business process of the business from the conceptual to procedural level using MS Visio.
• Facilitated JAD Sessions with users, developers, and database design team to further breakdown the requirements
• Expertise in US Mortgage domain. Assisted in loan documentation and clear conditions.
• Conducted interview workshops, focus groups, Conducted feasibility analysis and product backlog planning with Project Manager, created work break down structure using MS Project.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behaviour Diagrams sequence diagrams, collaboration diagrams, activity diagrams , and Class Diagrams based on UML methodology using Rational Rose and MS Visio.
• Acted as a Scrum master by creating sprint backlogs, organizing and conducting sprint planning meetings, daily scrum meetings.
• Determined the velocity of each sprint and created the Sprint burn down chart, storyboards and Product Backlog and managed Requirements churn
• Utilized data mining and data analysis tools.
• Validated the data loaded into the data warehouse for accuracy.
• Created the product backlog with help of user stories collected through requirements gathering and sprint burn down charts.
• Used SharePoint 2013 for content management, and to share the information with the groups involved during the project
• Assisted in creating enterprise banking data model, created SQL stored procedures to access customer information and implementing corresponding data access objects. Helped in creating test cases for the system.
• Worked with SQL queries to extract application data to perform application validations
• Logged and tracked the defects using HP Quality center. Created an error repository and managed the testing process with the QA team

Environment: HPQC,UML,SCRUM, Mortgage Expertise, MS ACCESS,MS OFFICE,ASP,SQL SERVER SSIS,SSRS,SSAS , SDLC, MS Visio, BPMN, VSM, SharePoint 2013

CONFIDENTIAL

Business Analyst

Project Description:

CONFIDENTIAL offers an excellent array of insurance coverages including health and dental plans to its clients. In 2013, Alfa Insurance made a business decision to participate in the federal market place. The project involved to review/enhance enrolment, billing, and customer services process. Data warehouse development was also took place in order to support reporting needs that will also be required by senior management.

Responsibilities:

• Collaborated with the SME and interviewed the stakeholders to understand the AS IS and TO BE state of the project
• Conducted several JAD sessions and requirement workshops with the system architects, business users and development team to perform GAP Analysis
• Gathered functional and non-functional requirements in collaboration with end clients and internal project managers and created the BRD and System Requirement Specification SRS
• Created detailed business scenarios and writing master use cases which covered step by step process of interaction between user and system
• Developed Business Flow diagrams, Entity Relationship diagrams and Sequence diagrams using MS Visio environment so development team and other stakeholders can understand business process
• Created wireframes using Axure Pro based on collaboration with use cases and Visio flows.
• Created a WBS for the project by integrating the features of both Waterfall and Agile Scrum Framework
• Acted as a Scrum Master, conducted Sprint planning sessions, Daily Scrum Meetings, Sprint Review Meeting and Sprint Retrospective Meeting. For successful project management, created and maintained Sprint Burndown Charts and Release Burndown Charts.
• Utilized SharePoint tool effective document management and creating dashboards for the team
• Conducted workshops to understand requirements for Data Warehouse design. Conducted client side validation to study ETL Extract Transform and Load operations on database.
• Utilized Informatica to ETL data for business intelligence and reporting.
• Conducted JAD session with the Predictive Analytics team to understand the reporting functionalities of Tableau
• Created Mapping documents
• Strong experience in conducting User Acceptance Testing UAT and documentation of test cases. Expertise in designing and developing test plans and test scripts using MS Excel.
• Ability to organize, document and track changes and defects HP QC
• Expertise in interacting with the client and the IT Department and thus acted as a facilitator between both the parties

Environment: Waterfall, Agile Scrum, MS Visio, HP QC, MS Suite, Axure, JIRA, SharePoint 2013

CONFIDENTIAL

Business Analyst

Project Description:

• The project focused at the up gradation of the current ODS system by replacing the old DRAW tool with the new Pega tool and thereby combining the data from multiple sources into a single source and getting it ready for the reporting purposes. This enabled the managers from the client side to make better business decisions and also to comply with the legal regulations set forth by the government which was a hard task previously due to the poor quality data coming from the multiple sources that was hard to track and map.
• Efficiently helped manage multiple Mortgage Operational Data Store ODS Systems Development projects within full SDLC aimed at improving the quality of business data used in the decisions making process which resulted in 14.5 enhanced efficiency
• Conducted Gap Analysis using issue tree method to identify the clear requirements and processes to achieve the projected future state.
• Documented workflows in simple, clear and concise language for easy understanding of the entire team.
• Created High Level/Low Level Business Design Documents, Data Dictionaries, Design Flow Models, Business Process Models BPM and other technical/ business process documents which provided detailed information to the implementing partners that led to timely implementation using Waterfall methodology.
• Acted as a Liaison amongst the management and the technical teams and coordinated with a remote /virtual team of project managers, developers and testers.
• Created Test Plans, Data Modeling Diagrams and ensured that the raised defects are captured, analyzed, directed to the right person and got resolved within given timelines.
• Facilitated full User Acceptance Testing UAT phase with the end users to ensure their satisfaction.
• Identified the key team resources and developed strategic partnerships which helped resolve conflicts and maintain effective communication across the channels that led to smooth functioning and timely deliveries.

Environment: Waterfall, SQL, HP Quality Center, DRAW tool, Pega tool ,BPM, Microsoft Office 2003 Professional Outlook, Word, Excel, Visio , Microsoft SharePoint 2003.

CONFIDENTIAL

Business Analyst

Project Description:

CONFIDENTIAL provides software solutions to various industries including Healthcare, Manufacturing, Insurance, Engineering, Financial services, Banking, Consumer retail, Telecommunications and Aerospace. The company has developed architecture of an online A L Management Suite. It is a suite of components for property casualty insurers designed to manage the full-cycle of operations for a property casualty business. The application adopts a component-based architecture where the product is broken into smaller components which can integrate with ease with each other using interfaces. The architecture is based on Model-View-Controller pattern MVC . It is a new generation, web-based policy administration system which covers the full cycle of insurance operations from request for quote, accounting, Claims Management, policy management, underwriting, re-insurance and MIS Reporting.

Responsibilities:

• Worked with clients to understand requirements and priorities and ensure that software development work is appropriately aligned.
• Facilitated Requirements Sessions, as well as weekly client team meetings.
• Conduct JAD sessions to understand the working system impact.
• Create layout and mockup of the change to be made in form of the report.
• Worked on Impact analysis for each of the systems and their sub entities for both inbound and outbound systems.
• Create business requirement and functional requirements using rational requisite pro.
• Having cross functional review where in required for setup.
• Work with the QA team for testing.
• Created Various Business Requirement Documents BRD and Functional Requirement Specification FRS for the project.
• Created Requirement Action Plan for various project deliverable.
• Created SQL queries for extracting and updating data as required by the Development team.
• Participated in user meetings to understand requirements for the Data Warehouse design.
• Created various Use Cases and workflow diagrams, using MS Visio.
• Maintained Traceability Matrix in Excel.
• Created Report Mockups and Sample Mapping documents for the Error Reporting.
• Extensively worked with SharePoint tool for document management and accessibility.
• Worked with the Business and IT teams to get the requirements for this project

Environment: Waterfall, SQL, MS Excel, SharePoint 2007, MS Visio, SSIS, SSRS