SUMMARY

• Seven years of experience as Business Analyst in the field of IT, Business Analysis and Process, System design, Project Management and QA.
• Experienced in gathering and analyzing, writing high level requirements, business requirement documents (BRD), functional/ system requirements specification (SRS), use cases and workflows.
• Extensive experience working Financial and Insurance industries.
• Worked closely with business users and development teams and acted as liaison between both of them to translate business objectives into business/functional requirements based on project scopes.
• In - depth understanding of Software development life cycle, Waterfall, Agile, Scrum and RUP methodologies.
• Worked closely with project stakeholders, subject matter experts (SMEs) and staff to understand the business requirements and specifications for new applications along with re-engineer to existing applications.
• Experienced in using Agile and XP methodologies, performed roles of scrum master/project manager and also conducted sprint/standup sessions and used rally and TI console software to write user stories, assign tasks, analyzing the iteration burn down charts and cumulative flow charts, logging and reviewing defects.
• Conducted JAD sessions and interviews for requirements gathering, analysis and design.
• Adept in creating Use cases diagrams, sequence diagrams, activity diagrams and other UML diagrams.
• Experience with MS Project, MS Excel for Macros and pivot tables, MS Visio and Rational suite.
• Comprehensive experience in creating GAP analysis from “As-Is” to “To-Be” process.
• Extensive experience in conducting Feasibility studies, Data analysis, Cost benefit analysis, Market Research, Risk identification and assessment, Risk Management and SWOT analysis.
• Conducted joint requirement planning(JRP) for identifying and addressing the client needs, prepared work plans, status reports, implementation requirements, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Hands-on experience in writing SQL queries using Oracle and TOAD as the querying interface.
• Handled strategic development of Data warehouse and performed data analysis, data mapping from operational data store to an enterprise data warehouse.
• Created Test plan, Test cases, Test Scenarios, testing and debugging, conducted User Acceptance Test (UAT) and verified performance, reliability and fault tolerance issues and worked on HP Quality Centre (QC).
• Developed Requirements Traceability Matrix (RTM) to ensure all the requirement specifications have been addressed.
• Proficient at delivering the ideas and messages in a professional manner.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, Agile, Scrum, RUP

Modelling Tools: MS Visio, Rational Rose, Requisite Pro, Enterprise Architect and MS Project

Software Tools: MS Excel, MS Office Suite, Share Point

Languages: C/C++, HTML, XML, SQL, UML, RDMS

Databases: MS Access, MySQL, Oracle, DB2, SQL Server

Operating System: Windows, UNIX, Mac OX

PROFESSIONAL EXPERIENCE

Confidential, NYC

Business Analyst

Responsibilities:

• Extracted the business requirements from the stakeholders and documented them by using Rational ReqPro.
• Worked on the credit risk evaluator project which is an integrated customer-controlled platform for credit risk management.
• Reported metrics and status to client and closely monitored the sprint burn down chart to facilitate the team progress.
• Assess the execution of creating, managing and controlling project schedule by Microsoft Project and also tracked the project with Requirement Traceability Matrix.
• Creating business requirement document (BRD), functional requirement specification (FRS), Use Cases and also assisted technical documents for application development.
• Consulted with other application teams on applying Scrum using JIRA.
• Worked on the ETL mappings, analysis and documentation of OLAP report requirements.
• Created UML diagrams using MS Visio, interacted with database developers for formulating the ER diagrams and data flow diagrams.
• Created and updated the story points in coordination with team leads and product owners.
• Maintained burn down charts, sprint backlog and product backlog using all Scrum rituals such as stand-up meeting, sprint planning, sprint review and sprint retrospect.
• Managed client relationship to ensure service delivery per milestone and overall performance.
• Conducted Gap analysis and gathered user requirements by interviews, user meeting and requirement elicitations
• Conducted JAD sessions with system architects, developers, database developers and quality testers during the project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Worked closely with development and QA team for providing support on implementing and testing business requirements.
• Developed the Test Cases/Test plans using Mercury Quality center.
• Worked with PM and QA team for coordinating the defect management and change control using Clear Quest.

Environment: MS Project, MS office, Java, Visio, SQL, Scrum, Jira, MS Visio, Quality Center, Clear Quest.

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• Developed BRD, FRS, User stories, Detailed Use cases, Use case diagrams, Sequence diagrams, and ER diagrams.
• Transformed the needs of business users and stakeholders into high level and functional detail requirements.
• Analyzing Comps and design work to give solution to UI team on the UI design phase.
• Performed GAP analysis to analyze the difference between the current system and potential performance determining and documenting the As-Is and the To-Be business process flows using MS Visio.
• Worked with management and stakeholder to support various projects through Agile/Scrum methodology and to build various applications and project scopes, project plans, WBS charts.
• Participated in weekly project meeting to discuss any blockers.
• Responsible for preparation of high level agendas and right participant list for JAD session.
• Made an interactive mockup which helped the business in understanding how the application works.
• Used TOAD to perform system integration testing on sample loan application data using SQL queries to retrieve and validate data.
• Worked closely with the QA team to create and review Test Plans, Test cases, Test strategy and conducted UAT and getting QA signoff.
• Developed Traceability Matric for maintaining/updating current and new system requirements using MS Excel.
• Responsible to provide day to day status of projects and communicate the project schedules, open issues, and project risk/mitigation plans to all the impacted teams.
• Participated in change control meetings recommending appropriate action after analysis of changing requirement
• Worked with MS Office suite for preparing status reports.

Environment: Agile, JIRA, UML, SQl, Oracle, TOAD, MS Excel, MS Office, Share Point, Rational Rose and HP Quality Centre.

Confidential, Oaks, PA

Business Analyst

Responsibilities:

• Developed process diagrams, other models and prototypes to clarify the desired solutions.
• Conducted JAD workshops with the clients for gathering requirements and evaluation/analysis of their data.
• Developed the business and functional requirements specifications describing and prioritizing of the requirements.
• Worked with the development team to make sure that they understand the user requirements and that the system developed met those requirements.
• Assisted the QA team and supported QA process, QA documentation management.
• Created system testing plan for the application and provided guidance to the testing team.
• Identified and documented issues, risk and gaps, their descriptions, their impacts and provided solutions and alternatives to develop the application meet the user requirements.
• Assisted with the change request process and analyzed the impact of the change request on the application in regards to project plan, schedule and implementation plan.
• Conducted project demo for users and meetings with the users so that their new or additional requirements could be documented for the project.
• Developed project status metrics for weekly evaluation of project status and impact of the change request on the time line.
• Conducted presentations to the management and workshops for the clients.
• Worked with Oracle reveleus team for the data mapping exercise and provided the data mapping documents to the development team.
• Worked with the external consultants to understand the internals of banking data warehouse.
• Generated test plans, test cases and test steps for automated testing using QTP.
• Involved in preparing test data required for running the tests and executed test cases.
• Analyzed system usage information such as task distribution diagram and load model to create effective test scenarios.
• Assisted Risk management team with UAT and carried SQL scripts for the Adhoc reports that they were relying to perform the UAT validation.

Environment: Oracle Reveleus, SQL server, MS Project, MS Excel, Window XP, .Net, MS Access.

Confidential

Business Analyst

Responsibilities:

• Analyzed and understood the requirements in business and technical perspective by conducting User reviews, JRP and JAD sessions.
• Implemented agile methodology and followed an iteration based, User Stories driven process for requirement documentation and product deployment.
• Created Project Plans, authored requirement documents, designed mock screens for UI screens, reports based on User stories extracting the business process flows and workflows involved in the project using MS-Project, Word and Excel.
• Planned and defined system requirements to Use case, Use Case diagrams, Sequence diagrams using UML.
• Performed GAP analysis of business and system process flows, user administration and requirements.
• Worked with the Release Manager, defined scope and planning releases.
• Worked closely with the UI team to model the screens, which met User defined requirements and also company standards.
• Worked closely with Actuaries, understanding various calculations, formulas, options in Insurance.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.
• Assisted in determining needed resources and established overall project plans for deliverables.
• Presented status of the project to clients every month, highlighting changes made in requirements and gathering new requirements.
• Configured and used MS-Share Point to maintain all the project related documentation.

Environment: MS Office Suite, MS-Visio, MS Project, HTML, JAD, Windows XP, SQL, MS Access, MS SharePoint, Rational Rose, Requisite Pro, Rational Clear Quest.

Confidential

Business Analyst

Responsibilities:

• Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option (PPO) methods.
• Followed Waterfall methodologies for the Software Development Life Cycle.
• Created a simpler version in a diagrammatic approach using Star UML that how client, customers and agents were connected and introducing UP SALE idea by improving company data base information in customer’s credit history and employment.
• Provided strategic support in development of detailed project plans, work assignments and milestones.
• Assisted the Project Manager in scope definition and cost estimation.
• Used MS Project in updating timelines and project scheduling for the new automated payment system.
• Developed use-cases and use-case diagrams from the functional requirement using STAR UML. Created and managed requirements using Microsoft Word.
• DFD and state diagrams were created using MS Visio Analyzed and tested the user interface (UI) and redesigned it to increase its user friendliness for the business user.
• Conducted end user sessions and validated revised documentation.
• Developed Requirement Traceability Matrix for maintaining and updating current and new system requirements using MS Excel.

Environment: MS Office Suite, MS Visio, ASP.NET, MS Project, Rational Requisite Pro and Clear Quest.