SUMMARY

• Around 6 years of experience as Business Analyst in SDLC: Analysis, Design, Development, Testing and Implementation of projects for Healthcare, Banking, Insurance and Retail industries.
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and use case development using UML methodology.
• Expert in gathering user requirements through JAD/RAD sessions.
• Assisted technical teams in analyzing and translating business requirements to ensure accurate understanding and application design.
• Expert in developing use case diagrams, Use case Specification Documents (USD), analysis model, Activity, Sequence and Class diagrams based on UML methodology and document them using MS Visio and MagicDraw.
• Proficient in Rational tools including Rational Rose and Rational Requisite Pro.
• Experienced in data analysis and data extraction queries using SQL.
• Defining and monitoring processes: Process Excellence, Security Standards, Quality Metrics, Change Management and Configuration Management.
• Extensive experience in writing test plans, clients test cases and test scripts using manual and automated testing tools from mercury interactive such as Test Director and QTP.
• Knowledge of testing the functional and technical requirements using Functional, Regression Testing, System, Back end and Integration Testing for Web based and Client/Server applications.
• Experience in assisting user acceptance/end to end testing and user for customers.
• Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel.
• Excellent verbal and written communication skills.

TECHNICAL SKILLS

Languages: JavaScript, HTML,XML, XSLT, ASP

CASE Tools: UML, Rational Suite Enterprise (Rose, ClearCase, RequisitePro, TestManager)

Databases: MS - SQL Server 2000/2005/2008 , MS Access, Oracle 8i

Web Technologies: HTML, XML

Platforms: Unix, Solaris

Miscellaneous Tools: VS 2003/2005/2008 , SQL Server Enterprise Manager

Business Tools: MS Office, Visio, Excel, Access, PowerPoint, MS Project and Outlook Express

Operating Systems: Windows XP/NT/ 2003/2000/98 , Windows 7, LINUX, UNIX

Testing Tools: Automated Tools using C#, Win Runner 7.6, Test Director 7.6, Quality Center, Load Runner, Clear Quest, Clear Case, QTP, QC

PROFESSIONAL EXPERIENCE

Confidential, Cranston, Rhode Island

Sr. Business Analyst

Responsibilities:

• Identify business lines and gather business requirements through JAD sessions and story boarding followed by current state Process Modeling and Process Mapping with a UML diagrammatic representation.
• Identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements, reviewing workflow process mapping, developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps uploading the same on the project Share Point site.
• Assessed, research, analyze and document sponsor/stakeholder needs.
• Supported the Project Manager in planning, executing, controlling and closing phases with the help of Project Planning in MS Project.
• Create and deliver through the full sign off process project/program documentation by working with Key Stakeholders to elicit information and gain agreement.
• Identify and record risks, issues, dependencies and assumptions in accordance with project standards with the help of Options Analysis technique.
• Agree escalation level with Project Manager and manage those assigned through to resolution including updating project risks and issues logs.
• Collaborate with project stakeholders to ensure end solution meets requirements and gain an understanding of the context and impact of the project to the business line.
• Document procedure and policy changes from current state model showing future state impacts of project and manage through the full sign off process.
• Deputize for the Project Manager where required switching between Senior BA and PM responsibilities as and when required.

Environment: MS Visio, IBM Rational Suite, WinRunner and LoadRunner, Sharepoint, Use case Diagrams (USD), Microsoft Project and Microsoft Office.

Confidential, Buffalo, NY

Sr. Business Analyst

Responsibilities:

• Gather requirements from multiple project owners in the form of User Stories.
• Analyze user stories provided by the business, and create narratives including screen mock-ups.
• As part of Agile practices - act as a scrum master and conduct daily status meetings with the off-shore development and testing team.
• Resolve impediments faced by onsite as well as off-shore tech team.
• Provide off-shore development and testing team with user storywalk-throughand leave no room for assumptions.
• Prepare project status update decks for weekly meetings with the senior management.
• Provide production support, and coordinate with the tech lead to resolve production issues.
• Create test plan for each sprint backlog, and review test scripts, and test conditions created by off-shore testing team.
• Assist the users in UAT by providing access to HP Quality Center, for executing the test scripts, and raising bugs, if any.
• Provide a demo of the application before the release of each sprint to highlight thefunctionality implemented.
• Production support involved creating monthly financial reports based on transaction log from the payments and authorization systems.
• Conducting access review audits, validating existing accesses with approval from business managers and cleaning up any stale accesses.
• User access management for various systems which handle sensitive customer data through a centralized electronic mailbox.
• Assisted in ATM machine testing by loading soft wares and performing end user card transactions.
• Transaction log activity monitoring related to the ATM transactions performed and communication with the IT team ensuring the test plan is successful.

Environment: MS Visio, IBM Rational Suite, WinRunner and LoadRunner, Sharepoint, Use case Diagrams (USD), Microsoft Project and Microsoft Office.

Confidential, Rochester, NY

Sr. Business Analyst

Responsibilities:

• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Developed business process models in RUP to document existing and future business processes.
• My responsibilities included creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Analyzed failure points and conducted (RCA) root cause analysis.
• Conducted user interviews at both in-house and client locations, gathered and analyzed requirements using Requisite Pro.
• Dealt with Securities and their valuation, Asset Management- risks and returns, Bond Pricing, Financial Derivatives and Stock Valuation.
• Performed Financing Structures, Capital Management, Portfolio Analysis, Capital Structures and Budgeting, Value Based management.
• Participated in the conceptual, logical and physical design of the system.
• Assisted the project management in designing the project plan which included project charter, budget tracking mechanism, communication plan, change tracking, resource management and quality management.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Designed and developed all Use Cases and UML models using Rational Rose.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Designed and developed project document templates based on RUP methodology.
• Developed requirement reports for day-to-day retail banking needs for opening account, online baking using Rational SODA.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.

Environment: MS Visio, IBM Rational Suite, Rational Unified Process (RUP), Use case Diagrams (USD), Microsoft Project, Microsoft Office and Windows NT/2000.

Confidential, Bentonville, AR

Sr. Business Analyst

Responsibilities:

• Assisted project managers with designing and finalizing project schedules.
• Developed requirements and preliminary design for client applications.
• Performed analysis and designed projects using a RAD systems methodology.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Worked with the business users to define business requirements and analyze the possible technical solutions
• Worked with the Business users, tech Lead and 3rd party vendors in gathering their requirements.
• Co-authored business requirements document, functional requirement document with project teams.
• Extracted, discussed, and refined business requirements from business users and team members.
• Developed and implemented processes and tools for requirements gathering, analyzing, planning, tracking and delivery using Rational Rose and Requisite Pro - RUP.
• Designed and developed project document templates based on RAD methodology.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, and Sequence Diagrams.
• Was involved in process flow analysis for content management system.
• Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: E-commerce, MS Visio, Rational Unified Process (RUP), Use case Diagrams (USD), Microsoft Project, Microsoft Office and Windows NT/2000.

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Responsible for overall planning, coordination, and execution of projects including, but not limited to updates, maintenance, modifications, trouble shooting, best practices research, and .
• Conducted GAP analysis to identify customer channel usage trends and interactions focusing on likelihood- to-buy, product recommendations and reduce customer attrition.
• Analyzed functional specifications and data from various data sources like mainframe, oracle database, and flat files.
• Conducted conference calls with SMEs to gather information.
• Authored Functional Specifications communicated them to development, and testing teams.
• Designed and developed project document templates based on RUP methodology.
• Varied General Accounting, Month-End Close, Treasury, Financial Analysis, Financial Reporting, Budgeting & Forecasting functions.
• Assisted with budgeting process, preparation of financial summaries and various project implementations.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, and Sequence Diagrams - UML
• Provided information/ to other employees both within and outside the department.
• Communicate effectively with management and work closely with other departments
• Recommend and drive continuous improvement through analysis and experience.
• Support compliance of all corporate policy and general procedure guidelines.
• Minimized operational risk. Assisted with ongoing development and implementation of insurance policies and procedures for all related processes.

Environment: Windows 2007, DB2, Oracle, MS-Word, MS-Excel, MS-Visio & MS-Project

Confidential, Baltimore, Maryland

Sr. Business Analyst

Responsibilities:

• Designed and developed project document templates based on RUP methodology.
• Oversaw HIPAA compliancy for all applications with final approval authority for software releases. Analyzed and validated software functionality.
• Evaluated build, testing tools, including FinalBuilder, Empirix, and Rational.
• Optimized QA effectiveness through design of effective automated regression testing tools and processes.
• Research processes and compose/write business requirements.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, and Sequence Diagrams.
• Instrumental in finding the fix to Managed National Medical College Admission Test (MCAT) test monitoring application for Ameritox.
• Prepare detailed system test cases that adequately represent the business application's needs using Win Runner and Load Runner.
• Assisted with users during User Acceptance Testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Model processes, technologies, and other organizational elements and use these models to influence business design lead process improvement projects.

Environment: MS Visio, IBM Rational Suite, WinRunner and LoadRunner, Rational Unified Process (RUP), Use case Diagrams (USD), Microsoft Project and Microsoft Office.