SUMMARY

• Over 6 years of experience as a Business Analyst/ Data Analyst. Involved in analyzing, modeling and redesigning workflow processes, evaluating technology to support high performance environments, and working with client companies to implement business processes and document front - end systems as well as back-end systems.
• Ability to work independently and within groups to meet deliverables with an action and result oriented approach to work; ability to build and maintain strong working relationship with all levels of management along with cross-functional team of Business Customers, Financial Specialists, Technical Subject Matter Experts (SME’s) and Developers.
• Extensive experience in requirement gathering, business and technical design sessions with clients, DBA’s, developers, and QA analysts with integrated JAD sessions.
• Strong knowledge in using GAP Analysis and Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis and implementing it in the business process.
• Proficient in conducting scrum meetings and discussing the task with the team members that has to be completed every day.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.
• Extensive experience in identifying systems requirements, defining business processes, identifying risks and Impact analysis, UML ( Unified Modeling Language) and Use Case Diagrams.
• Software Development Lifecycle experience includes Requirement Analysis, Detail design, Business models, system integration, and team building.
• Extensive experience in implementing and executing Salesforce in projects.
• Highly experienced with in the development, implementation, and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills, conducting Cost-Benefit Analysis.
• Excellent communication skills with ability and willingness to work towards the business and technical requirements of clients and users.
• Excellent presentations skill and flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame.

TECHNICAL SKILLS

Methodology / Techniques: Rational Unified Process (RUP), Testing Process Design and Implementation, and Software Development Lifecycle (SDLC).

Process / Model Tool: MS Visio, Rational Unified Process (RUP), Rational Rose, MSOffice

Project Management: Rational rose, Waterfall, MS Visio MS Project, Excel, Macro

Programming Languages: HTML, XML, MS SQL Server

Operating Systems: UNIX, Linux, Windows

Databases: Oracle10g, Sybase, MS Access, Oracle EBS

Testing: Rational tools

Version Control: Clear case

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Created functional design documents based on the Mortgage LOB approved requirements and supported the Enterprise Interface partners in creating Technical Designs.
• As a Business Analyst, was involved in the analysis of source data and created detailed Data mapping document between the new servicing system (MSP) and the various middleware and front-end applications.
• Coordinated Requirements gathering sessions with the Line of business (LOB) and made sure the requirements were clear and un-ambiguous.
• Conducted IT Reviews of the gathered requirements with the Enterprise Interface IT Partners and developed Mock-ups and Wire-frames
• Planned and conducted feasibility and impact analysis on the gathered requirements based on resource, timelines, and the budget and helped build the project plan.
• Tracked Project Requests in the Enterprise Releases and helped resolve issues/risks arising out of that.
• Involved in developing Test Strategies and effectively implementing them for Requirement traceability, Test Planning, Test Execution and Defect Management for the entire Enterprise Integration team and used Quality Center to achieve the same.
• As the Test Manager, managed and provided aid to the test team with the build related information, cycling/loading of account data, developing/ tracking metrics and other testing related information via weekly status meetings.
• Created weekly status report to keep track of all the projects under Default IT team.
• Used Salesforce to analyze sales data for financial strategies.
• Worked extensively through Agile/Scrum to divide application into iterations.
• Detailing views and providing functional support analysis for Salesforce service cloud.
• Worked and coordinated process of Enterprise Release of project based on quarterly release.

Environment: MS Project/Visio, Waterfall, VB, XML, Quality Center, VSS, Requisite, HTML, Lotus Notes, SQL Server, Salesforce, Oracle EBS, SAS.

Confidential, Hoffman Estates, IL

Business/Data Analyst

Responsibilities:

• Researched and understood existing AS IS system and developed the To Be system concept and prepared the System Process Maps using IBM Business Process Modeling tool.
• Worked with Business SME’s to gathered, reconciled and documented business requirements for current and future functionality for e-commerce web application.
• Responsible for business process design and lead high-level business process design efforts with information from stakeholders and end users.
• Coordinated activities of SME’s and guide them during the Vision and Strategy phase to identify business issues, best practices, and performance of competitors.
• Gathered, reconciled and documented functional requirements based on business requirements.
• Created Use Cases and Business Requirements Documents from business & functional requirements.
• Closely worked with Project Manager to prepare Request for Information (RFI) & Request for Proposals (RFP) to send information to different vendors regarding project objectives.
• Prepared documentation which describes current and future business process from application point of view.
• Participated in change control process to effectively manage all changes in the requirements.
• Developed and/or updated the project artifacts like Requirements Documents, Use Case Diagrams, and Functional Specification Documents and OOD using UML.
• Developed Function Hierarchy Diagrams, Business Rules and Process Flow Diagrams to depict the proposed changes to the solution.
• Used different Agile methodologies including Rally and conducted Scrum meetings.
• Organized meetings with the development teams to elicit use cases and document them.
• Analyzed the security implementation of the application with respect to users’ perspective.
• Prepared, designed, and executed test plans and cases (of moderate to high complexity) based on customer and software requirements and technical understanding of product architecture to attain quality software both economically and efficiently, including both new and existing feature regression tests.
• Ensured traceability of test cases to requirements.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Created and analyzed user stories with developers to gather customer/user requirements.
• Communicated updates to project team, project leads, supervisors, and managers as required.
• Managed supply chain/logistics to track delivery and customer returns using Oracle and Salesforce.
• Created awareness of implementation of Salesforce and resolved issues related to users and configuration.

Environment: Rational Unified Process (RUP), Waterfall, Agile/Rally, Unified Modeling Language (UML), IBM Rational Requisite Pro 2003, Clear Quest, Clear Case, MS Office, MS Project, Smart Board, SQL Server, Oracle 9i.

Confidential, Overland Park, KS

Business/Data Analyst

Responsibilities:

• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Worked with the statisticians and underwriting team to analyze and validate run-time decision models.
• Analyzed and documented the changes in the compliance rules for adverse action redesign.
• Maintained and monitored project progress and status through MS Project.
• Extensive use of Use cases and written business flows and work flow diagrams for effective plans.
• Created Use-Cases after accessing scope of the project and understanding the business processes.
• Integrated Requisite Pro with Rational Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Managed all the requirements in Requisite Pro, making requirements available to all team members.
• Designed use cases and sequence diagrams using Rational Rose.
• Created requirements analysis and design phase artifacts using Requisite Pro, Rational Rose and MS Visio.
• Conducted Asset Management, Risk Analysis of the Requirements and Traceability focus areas of the various projects and worked with the project team to help them identify the high-risk areas.
• Created Use cases, Activity, Sequence and Collaboration diagrams.
• Data mapping, logical data modeling, used SQL queries to filter data within the Oracle and Sybase.
• Used user story to gather functional requirements for end users.
• Responsible for co-coordinating business meetings and generating monthly status reports etc.
• Syndicated with various cross-functional teams for building business use cases.
• Prepared detailed reports of the Bug Report, Pass-Fail report, Comparison Chart.

Environment: MS Project, Visio, VB, XML, Quality Center, VSS, RequisitePro, Waterfall, RUP/Agile/Rally, HTML, Lotus Notes, MySQL Server, Sharepoint.

Confidential, Manhattan, NY

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Facilitating efforts with clients and users across all departments delivering business requirements to clients, users, and Product Development.
• Responsible for managing/coordinating phases of development life cycle.
• Developed presentation slides in PowerPoint and Visio.
• Developed concise user story to communicate functional requirements with technical teams.
• Prepared Scenarios, Use Cases, and UML Diagrams using MS Visio.
• Worked with Rational Clear Case and Clear Quest for change request and bug tracking.
• Worked in Mercury Quality Center to document testing artifacts (Test cases, Test Results) and generate reports (Test Execution Summary, Test Case Reports) as per SDLC Standards.
• Prepared Test Data for the application as per the specifications of the Requirements Document.
• Used agile methodologies for team development activities.
• Worked with UAT team to validate the application meets the business requirements.
• Identified system test issues and coordinate resolution and/or escalate to system test manager as needed.
• Worked with testing teams in validation of detailed reports, problem detection during testing, and problem resolution.
• Developed and maintained the Data Mapping Document for multiple releases in the project using Access Database / Excel Spreadsheets.

Environment: MS Visio, VB, XML, Quality Center, Agile/Rally, Scrum, VSS, RequisitePro, HTML, Lotus Notes, SQL Server, Dreamweaver, Oracle (10g, FA, PA).

Confidential, NJ

Business/Data Analyst

Responsibilities:

• Worked with cross functional teams in order to establish comprehensive business and functional requirements and then translate those requirements into software design specifications using various notations of UML.
• Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Designed and developed use cases, activity diagrams, sequence diagrams, and OOD using UML
• Worked with developers and Quality Assurance lead to understand Use Case and functional requirements.
• Conducted Requirement Analysis and GAP Analysis.
• Facilitated JAD sessions with the clients and assessed the facts of the discussion to not only gain an understanding of the issues, but drive to a solution.
• Worked with users to develop user acceptance plan and test cases.
• Isolated and simplified problems discovered during testing so that developers can fix them easily.
• Attended various meetings with the developers, clients, and the management team to discuss major defects found during testing, enhancement issues, and future design modifications.

Environment: Waterfall, Rational Unified Process (RUP), Unified Modeling Language (UML), IBM Rational Requisite Pro 2003, Clear Case, MS Office, MS Project, Smart Board, SQL Server, C++.

Confidential, MA

Business/Data Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead.
• Prepared Functional Requirement Documents (FRD’s), Use Cases, UML diagrams for overall system after the collection of business requirements from system users which provided appropriate scope of work for technical team to develop prototype.
• Employed SDLC for the purpose of setting up and maintaining development and design standards.
• Used MS Visio to create Use case diagrams from the business requirements and also from the system requirements.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Used Requisite Pro for the purpose of improving traceability, strengthening the collaboration and reducing the project risk.
• Employed Requisite Pro in integration with MS Word for providing a familiar environment for requirement gathering and organization.
• Created relationships in Requirement Traceability Matrix (RTM) linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.

Environment: Rational Unified Process (RUP), Unified Modeling Language (UML), IBM Rational Requisite Pro 2003, MS Office, MS Project, SQL Server, Java.

Confidential, CA

Business Analyst

Responsibilities:

• Prepared use case models based on Business Requirement documentation gathered through interaction with users.
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in creating and enhancing requirements, analysis and design using Rational Tools (Rational Rose, Rational Requisite Pro, Rational Clear Case, and Clear Quest).
• Creating user requirements document for companywide reports by interacting with end users and developers.
• Interact with the developers and defined the needs to update the design of the Graphical User Interface for the new application.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Responsibilities also included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
• A major responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure UAT approval.
• Collaborated with development architect to develop both high-level and detailed application architecture to meet the business needs.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.
• Collected and documented business processes as well as business rules.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• Created Data Dictionary as descriptions for the mock-ups screens and wire frames for the development teams.

Environment: Rational Unified Process (RUP), Unified Modeling Language (UML), IBM Rational Requisite Pro 2003, Clear Quest, MS Office, MS Project, SQL Server, Java, HTML.