SUMMARY

• Proactive, Analytical and Self - directed Business Analyst with strong technical academic background complemented with comprehensive 8+ years of experience in business technology solutions, project and client management; in IT industry with expertise in business analysis and a strong back ground in testing of Client Server and Web based applications.
• The domains include Property and Casuality,Healthcare,Pharmacy and Auto insurances.
• Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Navigational Flow Diagram AndSequence Diagrams using MS Visio and Rational Rose.
• Expert in creating Risk Management Plan(RMP), User requirement Specification (URS), Functional Requirement Specification (FRS), Business Requirement Documents (BRDs). Create exceptional business/functional requirements documents using cases and test plans from product definitions.
• Expertise in development life cycle like Agile methodology&Waterfall model.
• Organized many Joint Application developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, workshops and requirement Elicitation sessions, Rapid Application Development (RAD) sessions and JAM session with end-user/clients/stake holders and the development group.
• Extensively interacted with the QA Team in creation of the Test Plans, Providing Test Data, Creating Test Cases, and Issuing SRs upon detection of bugs and collecting the Test Metrics.
• Thorough knowledge in Requirement analysis, Planning, Scheduling & Tracking projects.
• Excellent Experience in Use Case Specification Documents (USD).
• Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
• Excellent Experience in property and casuality.
• Experience inBlack Box TestingandUser Acceptance Testing (UAT)
• Expertise inMS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose,Rational Requisite Pro,Rally, andHP Quality Center.
• Experience in performing Feasibility analysis, Risk analysis and Gap analysis.
• Adept at reducing development costs and providing traceability of projects.
• Worked extensively on B2B applications and B2C applications in transaction processing and E-commerce/web-based applications.
• Worked on large Web-based Application development and maintained account Automation functionality which includes New account opening, Client documentation, preparation, Account Maintenance and Upgrades.
• Experienced in Unit, Functional, Integration, Regression, System, black box, GUI, usability, back-end, and browser compatibility, Component, API and User Acceptance Testing (UAT) across varied domains and operating systems.
• Great knowledge of medical and health care standards and regulations.
• Good knowledge of various RDBMS likeDB2, Oracle, MS-Access and MS-SQL Server, Data warehousing, Web Application domain.
• Software tools knowledge Oracle, Informatica, Visio, Excel, Microsoft Project Plan etc.
• Thorough knowledge ofDefect Lifecycle(JIRAA Tool)andTriage process
• Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks with excellent communication, analytical skills and conflict resolution skills.
• Excellent Communication, Analytical, Interpersonal, And Presentation Skills; expert at managing multiple projects simultaneously.
• Excel in project leadership roles - managing/coordinating complex projects involving enhancements to existing product platforms
• Strong listening and interpretative skills for facilitating understanding of issues and solution designs
• Maturity and dispute resolution skills, able to address conflicting requirements required.
• Versatile team player with good communication, analytical, presentation and inter-personal skills.

TECHNICAL SKILLS

Design/BuildTools: MS Project, Visio, Access, Word, Excel;,UML

Defect Tracking: Test Director 6.x/7.x/8,JIRA

Testing Tools: WinRunner, LoadRunner, Quick Test Pro (QTP)

Industry Standards: HIPAA, SOX, CFR 21 Part 11, CFR 21 Part 820, ISO, Six Sigma, CMM

Operating Systems: Windows 2012/2008/2005 , Win 7/XP, UNIX, Linux

Application Servers: Apache Tomcat 4.X/5.X

Development Tools: Eclipse 3.1, Net Beans 4.1, JBuilder, WSAD5.1.2

Database Technologies: Oracle 10g, SQL, SQL-PLUS, PL-SQL, MS Access, MySQL, SQL Server 2005,SQl Server 2008, XML SPY 5.0, XSL,DTD,XML SCHEMA,DOM,SAX,TOAD

Web Languages/Tools: HTML,MS Visio, Adobe

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, NH

Responsibilities:

• Develop implementation and improvement plans by eliciting business requirements from key stakeholders through multiple processes to identify business needs, evaluate requirements and desired outcomes, analyze gap between current and future state and recommend solutions .
• Completes required project methodology and obtains user sign-offs. Works with developers on analysis of requirements to determine solution options.
• Define, plan, coordinate and obtain information requirements to support and launch new products and software releases
• Coordinate with multiple resources efficiently and effectively throughout the development lifecycle so as to ensure that the projects are completed on time, meet requirements, are implemented accurately and the full impact is understood by the business owner.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Used development life cycle like Agile methodology&Waterfall model.
• Validated technical designs created by IT developers against functional specifications. Assist with the identification of training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required.
• Ability to develop and execute test plans and coordinate results to validate that business requirements are achieved
• Support end-users by utilizing a disciplined and systematic approach to ensure thorough understanding of user requirements, user experience and development and availability of relevant and accurate process documentation.
• Ability to perform testing of applications, facilitate testing by others, document results .
• Works with business and technical users to gather and document requirements based on business problem.
• Facilitates requirements meetings with business and technical users .
• Wrote and executed System Integration test cases. Coordinates User Acceptance Testing and manages defects.
• Facilitates testing meetings with business and technical users and Obtained user sign-offs prior to deployment.
• Performed project management tasks on small projects.
• Knowledge of formal and informal testing strategies and methodologies.
• Act as the point of contact between the business units and IT
• Perform analysis for business applications
• Develop and implement plans to suite business plans and objectives.
• Strategized implementation of RUP effort throughout SDLC.
• Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for in corporation in phased, iterative manner.
• Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
• Creating and reviewing SQL scripting
• Ability to perform testing of applications, facilitate testing by others, document results
• Develop Test Plans, Test Cases, and Test Procedures.
• Interface with internal business users as well as various IT development groups so the needs can be clearly understood, expectations managed and change initiated.
• Interpersonal team building skills to develop and sustain effective working relations, including facilitation and leadership skills.

Environment: Informatica, Quick Test Pro,Greenplum,Unix,HPclearcase, JIRA,HP Service Manager,VISIO,MPP,HP Quality Center.

Business Analyst

Confidential, NH

Responsibilities:

• Facilitate the translation of business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions.
• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Utilized RUP to configure and develop process, standards, and procedures.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Validated technical designs created by IT developers against functional specifications.
• Act as business liaison to the markets group by collaborating with the analytics team to determine data and technology challenges and with Technology service providers to define and deliver appropriate solutions.
• Performed analysis/trending studies on Security Master Exception Reports in efforts to refine and adjust Data Quality rules.
• Assisted in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Creating/logging testing/support tickets and the related support activities (outlining the steps to reproduce, collecting screenshots, redacting PII, etc.)
• Writing test scripts, observing and/or leading usability test sessions and executing test scripts.
• Worked together with the team to conduct Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio.
• Creating and reviewing SQL scripting
• Ability to perform testing of applications, facilitate testing by others, document results
• Develop Test Plans, Test Cases, and Test Procedures.
• Explored data quality of existing and future data stores through analysis of reference, quote, and Policy data from vendors such as Progressive, Geico, Icap, Treasury Direct and BrokerTec.
• Profiling, QA, UAT and data integrity testing exercises in Golden Source data tables and proprietary Time Series Database using Informatica Data Analyst.
• Performed testing,Regression testing,Unit Testing etc. and provided signoffs.
• Collaborated with developers and subject matter experts by communicating to establish the technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements.

Environment: Informatica, Quick Test Pro, Oracle,Unix,HPclearcase, JIRA,HP Service Manager,VISIO,MPP,HP Quality Center.

Business Analyst

Confidential, CA

Responsibilities:

• Develop understanding of business needs through discussion and interviews
• Assisted in process modeling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Define project business requirements as well as in defining the IT solutions
• Contribute to the business requirements development and the functional solution designs
• Identify project process impacts and works to ensure processes are in place to support an effective operation
• Use systematic techniques for specifying requirements - like use-case scenarios, process modeling, and data-flow diagramming.
• Partner with the business and IT groups to find solutions for projects and operational issues.
• Assessed, documented and communicated impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements.
• Accurately defined costs, schedule timeline and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement .

Environment: Informatica, Quick Test Pro, Teradata, Unix, HP clearcase, JIRA,HP Service Manager, VISIO, MPP,HP Quality Center

Business Analyst

Confidential, AZ

Responsibilities:

• Gathered requirements, analyzed and wrote the design documents.
• Identify and implement continuous improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company
• Providing End-user Training and documentation for customer reporting services.
• Attended JAD sessions and created reports for Budgeting, Finance and Project Management departments of Pima County.
• Participate in implementation planning by supporting the implementations for assigned projects and providing leadership to ensure successful outcomes
• Queried the databases, wrote test validation scripts and performed the System testing.
• Worked with the developers during coding and while doing the remediation of the software.
• Worked with the users to do the User Acceptance Testing (UAT).
• Document all data mapping and transformation processes in the Functional Design documents based on the business requirements
• Created Technical specifications documents based on the functional design document for the ETL coding to build the data mart.
• Created data trace map and data quality mapping documents.
• Performed Data Profiling and Data Quality.
• Used ERwin for data modeling.
• Extensively involved in Data Extraction, Transformation and Loading (ETL process) from Source to target systems using Informatica Power Center 7.1
• Designed and implemented report layouts according to reporting standards of the department.
• Worked on daily basis with lead Data Warehouse developers to evaluate impact on current implementation, redesign of all ETL logic.
• Adhered to the reporting standards laid down by Pima County ITD.
• Have taken initiative to drive the report development process.
• Worked on exporting reports in multiple formats including MS Word, Excel, CSV and PDF.
• Performed analysis, Designed and assisted in development Phases of report development, performance tuning and production rollout for every report of Information Technology Department.
• Responsible for making the report available for scheduling or viewing on demand.
• Worked with Technical Experts to Improve Report Performance and performed System testing.
• Owned the assigned reports, worked on them and updated the Report Development Scheduler for status on each report.

Environment: Oracle 11g, SQL Server 2008, Windows XP, Quick Test Pro, Microsoft Project 2000, Informatica, HTML, Business Objects, Erwin, MS Excel, SharePoint 2010, PowerPoint, MS Visio and MS Outlook

Operational Support

Confidential, Texas

Responsibilities:

• Code, debug, document and install new programs and make changes to existing programs/technologies
• Perform maintenance and develop documentation for all developed programs
• Write structured application/interface code from specifications conforming to established methodology and standards for the Change request.
• Provide first-line problem resolution or escalation, as well as technical assistance
• Analyze end user needs and developing customer oriented solutions which interface with existing applications
• Develop, implement and maintain application software to established standards and specifications
• Work in cooperation with technical support to prepare application software procedures and documentation for usage, operation, back-up and recovery, problem resolution, shut-down and initialization and process automation
• Liaise with end users to test application software, ensuring accuracy, integrity, interoperability and completeness to achieve desired results

Environment: MS Office, Quick Test Pro, Firefox, Windows XP,HTML, JavaScript, CSS, Adobe Photoshop, DHTML.