SUMMARY

• Over 8 years of experience as a Senior Business Analyst, Project Coordinator and Data Analyst in industry domains including Retail Pharmacy Insurance, Clinical research, Healthcare and Insurance claim management
• Excellent knowledge of industry standard methodologies like - Waterfall, Agile (Scrum) under Software Development Life Cycle (SDLC) Process.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Good knowledge in Developing documents BRD, FRD, TSD, SOW.
• Prepared graphical depictions of project processes using Sequence diagrams, activity diagrams, Entity Relationship Diagram (ERD), use case diagrams including the business workflow.
• Proficient with Microsoft Excel, Microsoft Access and understanding of Structured Query Language (SQL).
• Prepared and maintained Requirements Traceability Matrix (RTM) throughout the project lifecycle.
• Proficient in using Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams, Data flow Diagrams.
• Experience in Data model, Data visualization, Data warehouse, Data reports.
• Assisted in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Exposure in Selenium Automation using Selenium Web Driver.
• Experience with client/server and web based applications as well as Integrated Voice Response (IVR) technology
• Good understanding about the Electronic Data Interchange (EDI) used in various business processes.
• Good knowledge on IRB (Institutional Review board) correspondence including SAE submission and all essential documents.
• Proficient with Business Intelligence (BI) reports.
• Good knowledge of FDA and ICH guidelines and regulations relating to safety reporting.
• Strong understanding of Medicaid and Medicare rules.
• Strong Knowledge and understanding of ICD-9-CM and ICD -10-CM coding and claims processing.
• Conducted Asset Management, Risk Analysis of the Requirements and Traceability focus
• Areas of the various projects and worked with the project team to help them identify high-risk areas.
• Involved in up-gradation of HIPAA 4010 transaction to HIPAA 5010 in health care.
• Involved in the upgrade of ICD 9-CM (Clinical modification) to ICD 10-CM
• Ability to track defects using JIRA
• Strong understanding of project management practices and employed MS Project for various planning and budgeting activities.
• Ability to work both independently and as part of a team to meet objectives. Possess outstanding communication skills and ability to motivate a team towards successful completion of project milestones.

TECHNICAL SKILLS

Domain: Retail Pharmacy insurance, Clinical research, Healthcare and Insurance claim management

Methodologies: Agile, Agile/Scrum, Waterfall

Requirement management tools: Blueprints, Rational Requisite Pro

Business Modeling tools: MS Vision, Enterprise Architecture, Pencil, Balsamic, Rational Rose

Document Creation/ Management: MS Office Suite (Word, Excel, Outlook, Publisher, PowerPoint, OneNote), MS Project

Testing Tools: Selenium web driver, TestNG

Bug Tracking Tool: JIRA, Rally, HP Quality Centre

Content management: MS-Share Point

BI/ Reporting tools: Crystal reports, Cognos, Business Objects

Business Process Management tool: Pega

Database: Oracle, MySQL,SQL

Language: HTML, XML, Java, SQL

Operating System: Windows, Unix

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, RI

Senior Business Analyst

Responsibilities:

• Documented system requirements to meet business and end customer needs.
• Associating Business Processes to data, job profiles and corporate applications.
• Involved in Capturing and Designing, Executing and Monitoring Business Process Management Activities.
• Experienced JAD facilitator and meetings coordinator with excellent intrapersonal and conflict negotiation skills.
• Interacted with Business Owners, Delivery Managers, Application Developers, Testers and other IT staff to ensure successful teamwork and high quality solutions in the development and delivery of new applications.
• Coordinated and facilitated requirements analysis and walk through meetings.
• Employed systems analysis methodologies to obtain analyses and document IT system/application requirements including user security requirements.
• Conducted user interviews, gathered requirements and analyzed the requirements
• Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.
• Involved in managing Test Requirement Management and Business Rules Management.
• Coordinated business and IT signoff on requirements documentation.
• Created and maintained project schedule using MS Project showing all of the deliverables target dates.
• Worked as primary IT contact for team members developing and executing test plan.
• Communicated business risks and project cross-impacts to Project Manager and BSA Manager - Support.
• Analyzed system requirements, developed detailed Test Plans, Test Cases, Test Scripts for testing the functionality, GUI and security testing.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, UML, JAD, GAP, PL/SQL, Agile.

Confidential, Jackson, MS

Business Analyst/ Test Engineer

Responsibilities:

• Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.
• Involved in Interview sessions and training presentation sessions
• Worked with State-Client to gather the information about the documents and business processes
• Contributed in ICD-10 Awareness Training Management Plan, created evaluation tool, and survey questions
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Contributed in process development, issue solving process, and creation of the process flow documents and diagrams
• Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Studied the internal sub-systems of Mississippi MMIS to do an impact analysis of ICD-9 to ICD-10 migration.
• Involved in mapping/ cross-walking of ICD-9 and ICD-10 codes.
• Created reports for business analysis purposes using Crystal Reports.
• Extensively involved in HIPAA 5010 User Acceptance Testing (UAT). Defined and maintained Test Cases for EDI transactions.
• Worked with multiple clearing houses to ensure their EDI files are compliant with the internal format for Mississippi Medicaid and helped resolve issues.
• Reporting the bugs in ClearQuest, interacting with the developer for resolving the same and retesting the resolved bug.

Environment: MS Office Suite, MS project, Microsoft Visio, Microsoft Share Point, Agile, UML, JAD, GAP, PL/SQL

Confidential, Charlotte, NC

Business Analyst/ Project Coordinator

Responsibilities:

• Accountable for facilitating study start-up initiation and close-out of research projects to ensure compliance with protocol and the Food and Drug Administration (FDA) regulatory guidelines.
• Monitored the progress of clinical trial projects regularly and ensured that clinical trials were conducted, recorded and reported in accordance with protocol, standard operating procedures (SOPs), ICH-GCP, and all applicable regulatory requirements.
• Conducted Gap Analysis by creating Swim lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.
• Reviewed and processed patient Adverse Events with respect to response to the drug, relationship to drug product and global labeling status (expected and unexpected) in order to assign appropriate case reporting status.
• Accountable for financial activities associated with protocols/research projects.
• Tracked and created invoices for clinical trials as well as ensured that all appropriate fees were compensated from the sponsor.
• Scheduled patient care visits, laboratory and diagnostic tests, meeting arrangements with stakeholders
• Conducted meetings for new and improved documented business requirements with senior management. Wrote business requirements and functional requirements
• Created Business Intelligence reports
• Used MS Visio to design and create ERD
• Led and coordinated RAD sessions with project team to ensure quick and effective solutions for project enhancements. Gathered and documented all required documents (BRD, FRD, Use Cases) for the same
• Interacting with business stakeholders to understand their decision making parameters and analyzing the available data
• Designed organizational tools and forms to facilitate accurate data collection and recordkeeping.
• Coordinated the collection, preparation and shipping of human specimens (plasma, whole blood, serum, blood slides) in compliance with research protocols.
• Accountable for collection, evaluation, preparation and analysis of semi-annual statistical data reports as it relates to the North Carolina State Sickle Cell Disease population and summarized data for presentations to key leaders within the North Carolina political arena.

Environment: TOAD, MS Office, MS Visio, Cognos, Oracle, Sharepoint, JIRA, Agile, UML

Confidential

Business Analyst/ Data Analyst

Responsibilities:

• Used Requisite Pro for the Requirement Documents Preparation.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.
• Participated in process of preparing verification master plan to describe clearly and concisely the company's philosophy, expectations, and approach to be followed.
• Met with users to generate and review business test cases.
• Responsibilities include developing initial design requirements and documents to migrate the ITS system to NASCO ITS system.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Proficient in the use of Rational Rose for Data Modeling.
• Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.
• Converted Business Requirements to the Functional Specification.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.
• Validated technical designs created by IT developers against functional specifications.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.
• Facilitating JAR sessions for gathering requirements from the FLCLs and defining the user acceptance test standards
• Evaluated the Rational comprehensive approach to software development, featuring seamless integration between tools, services and best practices, enables the organization to successfully deliver high quality software while deriving impressive business benefits for their customers.
• Created Documentation so that Training / Help Desk can use them.

Environment: VB 6.0, Oracle, NASCO, Windows, Rational Enterprise suite, Microsoft Office.

Confidential, Cambridge, MA

Business Analyst

Responsibilities:

• Conducted Q & A sessions with the SME’s, gathered requirements, analyzed and documented the requirements
• Conducted GAP analysis to illustrate the differences between use of the IVR system and traditional clinical screening
• Conducted one on one interviews with Clinicians to understand the process of approving new subject into a Clinical trial to become a SME on new subject enrollments
• Analyzed business requirements and segregated them into high level and detailed use cases, Activity and Sequence diagrams
• Conducted weekly review meetings with team to ensure deliverables were met and any changes/concerns were dealt with in a time manner so the overall timeline would not be greatly impacted
• Prepared requirement traceability matrix to ensure all the features for the project were captured and mapped as per the requirement in the BRD
• Tracked defects through JIRA
• Functioned as the primary liaison between the business line, clinicians, and development teams
• Coordinated developing test scenarios, test cases and implemented test plan with QA team
• Co-ordinated/facilitated User Acceptance Testing (UAT) with both business user and vendors while documenting the necessary training material

Environment: Agile, HP quality center, MS office, MS SQL server, JIRA

Confidential

Associate Business Analyst/Quality Analyst

Responsibilities:

• Responsible for authoring of research protocols, study reports, responses to regulatory agencies, and regulatory documents.
• Facilitated and collaborated with key internal/ external stakeholders
• Created and ensured adherence to study timelines
• Collaborated with study team to execute protocol including build of data base, develop study material, detail study schedule and monitor and document study subject compliance
• Assisted the principal investigator in evaluating the adverse events, maintain communication with required study personnel, and intervene as appropriate
• Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology and identified potential pitfalls, risks, and issues.
• Attend meetings to review system functionality, review continuing changes in the study design and application to the process of Monitoring Visits.
• Designed test cases and experiments to test product and developed evidence- based conclusions
• Analyzed the verification and validation process for each prototype release of product
• Prepared the Product Backlog Document, System Requirement Specification, and Interface documents
• Inform Project Manager of technical issues/bugs and resolutions.
• Prepared the Traceability Matrix to trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.

Environment: MS Office, MS Project, MS Vision