SUMMARY

• Hardworking and determined individual with a passion for perfection, I have a positive attitude towards work and have a reputation of being a team player.
• I have 7 years of experience as a Business Analyst with a strong understanding of requirement gathering, business process modeling and Business Analysis.
• Working knowledge of Accounting principles, Account Reconciliations, General Ledgers and Financial Statements.
• Exposure in Financial and Strategic Planning, Investment Analysis, Insurance, Fund Accounting, Stock valuation, Business Valuations, ROI Analysis, P&L Management, Operating and Working Capital, and Cash Flow Management.
• Experience in conducting Confidential analysis, SWOT analysis, Cost benefit analysis, ROI analysis.
• Experience in supporting strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Good comfort level with Capital Markets, Money markets, Trading Systems, Equities, Fixed Income, Municipal Bonds, Stocks Trading Cycle, Margin Requirement.
• Skilled in performing Joint Application Design (JAD) sessions with stakeholders’ representatives, document and finalize functional and business requirements (BRD/FRS).
• Checking and Validating Requirements with the stakeholders. Tracing and managing requirements throughout the development process.
• Hands on experience in creating process models, Class diagrams, Use case diagrams and data models using UML methodology.
• Assisted in creating and executing test cases / test scripts for functional testing. Documented all issues identified during the testing phase and ensured that all issues were discovered, tracked and resolved.
• Created and coordinated User acceptance testing (UAT) for end user community.
• Good understanding of software development methodologies like Agile and waterfall model.
• Good exposure in the Finance, Insurance and Mortgage domains with exposure to Investment Banking, Retail Banking, Global Capital Markets (Equity, Securities, Mutual Funds, Fixed Income).
• Extensive knowledge of Portfolio Management, Financing Structures, Cash Flow Forecasting, Financial Analysis, Capital Budgeting, Fixed Income Products, Derivative Products such as Options and Futures and Anti - Money Laundering (AML) and Know Your Customer (KYC) Systems.
• Hands on experience on MS Excel, MS PowerPoint, MS Visio, Oracle 11i.

TECHNICAL SKILLS

Software: ServiceNow, MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Requisite Pro, Adobe Acrobat, MS Office FrontPage, Lotus Notes

Processes/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft Office SharePoint 2007, ITIL Incident Management, Service Request Management, Change Management

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP/07/08

Methodologies: Agile, UML, SDLC, Scrum, JAD, RAD, ITIL Service Operations Processes

Business Analysis: Requirements engineering, business process modeling and improvement, Confidential analysis, cause and effect analysis, decision trees, data flow diagrams, data modeling, wire frames, UAT

Modelling Tools: MS Visual studio, MS Visio, Just In Mind, SnagIt, Smart Draw

PROFESSIONAL EXPERIENCE

Confidential, Memphis, TN

Sr. Business Analyst

Responsibilities:

• Responsible for defining and implementing Incident, Problem and Service Request processes as per ITIL standards. This includes, process definition, policy finalization, definition of governance model and KPI reporting structure.
• Responsible for definition and documentation of functional requirements document (FRS), logical designs diagrams, Metadata collection like categories / sub-categories etc. and obtaining sign off from key stakeholders
• Responsible for coordinating efforts between ServiceNow technical, Active Directory, Discovery technical teams during the configuration phase
• Involved in unit testing, functional testing and coordinating User Acceptance Testing of the ServiceNow Modules
• Responsible for establishing operating model for SR Catalog management for introduction, maintenance and retirement of Service Requests as a part of steady state operations
• Responsible for establishing operating model for infrastructure discovery. This includes building process interface for making IT components discoverable, setting up discovery schedules and conceptualizing CMDB interface etc.
• Coordinate onboarding and Go-Live activities for each of the ServiceNow modules. This included, stakeholder communications, awareness sessions, maintaining Go-live checklist and provide 1 month of Hypercare for all functional issues
• Responsible for effectively coordinating activities between Process implementation team, Tools technical team and client stakeholders

Confidential, Southlake, TX

Business Analyst

Responsibilities:

• FacilitatedJADsessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Worked collaboratively in a team environment with project managers, implementation and development resources to meet customer expectations regarding new system enhancements/implementations
• Identified processes for developing and documenting detailed business requirements. Data was collected from end-users, and analysts.
• Applied the knowledge of principles, practices, methods, procedures and theories of property and casualty insurance.
• Created Use-Cases and Requirements documents to document business needs.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Ensured Use-Cases were consistent and covered all aspects of theRequirementsdocument.
• Refined the requirements (use-cases) andBusiness Process Modelsto detailed level appropriate for technical analysis and system design.
• Was responsible fortracking issuesthat are detected and updating the status of existing issues based on the daily meetings with theoffshoreteam.
• Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Designed anddeveloped scenariosbased on business requirements.
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Was involved in User Acceptance Test using the test cases given by the client before releasing the application.
• Interacting with other teams through walkthroughs, teleconferences, meetings, etc. to resolve various issues.
• Validated the scripts to make sure they have been executed correctly andmeetsthe scenario description.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Wrote test cases and test scripts for the Business Acceptance Testing and User Acceptance testing.
• Performed UAT and Business Acceptance Testing.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Utilized Commercial Lending banking application and was responsible for the design and process flow of the system.
• Responsible for the quality of all changes to Empower, the mortgage loan origination system for the Retail branches.
• Responsible for defining and designing commercial lending loan approval process which resulted in data collection and analysis compliance
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead
• Worked on Fixed Income, Bonds and Bond Trading Cycle, Equities and Equity Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Wealth Management, and Sales and Marketing.
• Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures
• Extensive work experience with Portfolio Managers, Experienced Traders, and Compliance Manager to configure the rule-based scenarios for capturing market and credit risk, general multi-factor sensitivity analyses, and PnL.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Implemented and managed the formal SDLC implementation using the RUP/Agile Methodologies (depending on the client and project)
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.

Confidential, Chicago, IL

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Managed Joint Requirement Planning(JRP) sessions in recognizing the requirement relevant to Asset Allocation, Asset scenarios, Asset summaries and Goals
• Aggregated the Business Requirement from the users according to their need for software and developed Business Requirement Document(BRD)
• Involved in gathering high level requirement and elaborated these requirements in user stories
• Developed the Feature Graph Document to elaborate the features of application and process and structure of application
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application
• Involved understanding the current business process, defining scope of the project along with position statement
• Designed and developed Use Cases Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Created Traceability Matrix to ensure all requirements are met.
• Reviewed test plan and test cases to ensure all the possible scenarios are covered
• Assisted the QA team in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application
• Created documents like business user stories, business requirements and system requirements
• Worked with SMEs to define current business process, identify Confidential in current & future process, look for bottlenecks.
• Applied Unified Modeling Language (UML) methodology to create use case and sequence diagrams
• Involved in software design meeting and developed design documents
• Performed Confidential Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Developed strategic partnership with Business units to develop a solid knowledge on the base of business line, including the Business Plan Products and Process.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Documented requirements, defined scope and objectives, and formulated systems to parallel overall business strategies.
• Commuted business needs into application and operational requirementsand prepared concise and effective user stories.
• Proficiently helped development teams to break downepicsforexecution.
• Created Activity Diagrams, Flow Diagrams: Mock-up forms in MS word for better visualization and understanding of the flow of the application solution.
• Performed Confidential analysis between the “As-Is” model of the legacy system and the “To-Be” model to identify the gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Analyzed and managed historical trends to have insight of futures demand changeswhile making merchandise planning decisions.
• Assisted with developeda sales forecast to determine inventory needs of the product or category.
• Assisted with determining the merchandise requirement including creationof the merchandise budget and the assortment plan.
• Established performance goals.
• In order to implement merchandise planning and optimization software I assisted in data mapping and integrated large sets of data from current POS system
• Communicated with enhanced high level flows diagrams: Presentation to senior executives, department users and IT developers and testers.
• Hands on experience in Manual Testing andUser Accepting Testing (UAT),preparing user manuals and rollout plans.
• Performed Functional testing to check if all the new functionality worked as per specifications.
• Involved in documentation as to how to maintain and run scripts for future enhancements.
• Participated in daily scrum meeting with the management and development team.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Involved functionality testing inThe GAPOfficial Mobile Inventory Management Application.
• Conduct Issue Review meeting on a daily basis during every release.
• Performed UAT testingand unit testing in lower environment.
• Tracked and detected defects with Excel.

Confidential, MN

Business Analyst

Responsibilities:

• Obtained a detailed knowledge of business process involved in the project environment.
• Interacted with SMEs, Directors, IT and Vendors for overall understanding and need of the system. Was able to fine tune the business rules with inputs.
• Analyzed and prioritized user and business rules as system rules that must be included while developing the software
• Extracted the business requirements for the end users keeping in mind their need for the application.
• Prepared High Level Logical Data Models and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data rules.
• Established Business Analysis methodology using Agile Extreme Programming to create Architecture and Interaction models.
• Conducted Confidential Analysis to show the current and proposed functionalities of the system.
• Extensively involved in JAD sessions to converge early towards a design acceptable to the customer and feasible for the developers.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Visio.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues to develop specifications.
• Scheduled meetings with data analysts, developers, System Analysts to explain the business needs and fine tune the requirements.
• Made recommendations to improve the current application performance depending on time limitations and capacity constraints with the aid of SCR’s (Scope Change Requests).
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Assisted in testing the application for Usability testing to verify whether all the user requirements were catered to by the application.