SUMMARY

• Around Seven years of Total Industry experience and Four years’ experience as a Business Analysis project Management, Business Process Optimization, System Analysis, Development, Testing and Implementation
• Extensive experience with Analysis and Design using UML, Rational Unified Process (RUP) and System Development Lifecycle
• Proficient in developing Use Case Models, Analysis Models, Use Case Diagrams, Behavior Diagrams Entity Relationship Diagrams, Data Flow Diagrams and Class Diagrams based on UML methodology using Rational Rose
• Extensive knowledge of working with external and internal clients, additionally worked with third party vendors and good knowledge of Sales force
• Worked side - by-side with business teams throughout the project lifecycle, understanding user requirement, managing expectations, and develop proposals for small to medium projects ensuring the proposals for change have customer-centric focus
• Assess research, analyze and document sponsor/stakeholder needs in accordance with Project Life Cycle utilizing appropriate tools
• Assist Project Managers, Technical Leads/Senior Systems Analysts, Solutions Architects and others to translate business ideas and functional requirements into high-level design, detail design and technical requirements for development projects including middleware integrations
• Assist in analysis, design, development, unit testing and maintenance of mission-critical business applications and extensive knowledge of incident & problem management
• Extensive knowledge of working on Business Requirement Documentation, System Requirement Specification Documentation, and Technical Requirement Documentation
• Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems
• Acted as a liaison between the business area and development team for Requirements.
• Reviewed and analyzed business requirements for Retail solutions in Supply Chain Management, Logistics, Warehouse and Distribution Management
• Team player and Self-starter with excellent communication skills, project planning, and interpersonal skills
• Excellent interpersonal dexterity with proven ability to communicate, coordinate negotiate and relate with a wide range of personalities
• Ensure adequate end user documentation and
• Understood the impact of new/changing requirements and supported end-user by research and resolution of business/application issues in the business-use of Retail systems

TECHNICAL SKILLS

Analysis & Methodology: Rational Unified Process (RUP), SDLC, Agile Methodologies

Business Modeling: UML Modeling using Rational Rose, StarUML, MS Visio, Rational Software Modeler

Languages: C and C++, Visual Basic, HTML

Software s: Complete MS Office Suite, MS Project, Front Page 2000, Rally and Project Planning

Tools: /Utilities: Visual Studio, Visio, Visual Studio, and Adobe Photoshop.

Operating Systems: MS-DOS, Windows 98/NT/2000/XP Professional and Mandrake Linux.

Database: MS Access, Oracle 8i, and Administered Oracle 10g

Internet & Mailing Services: MS Outlook, IIS5.0, Internet Explorer, IBM Lotus Notes, and Outlook Express 2003

Network Skills: TCP/IP Protocol Suite, Telnet, and FTP

Other: SQL, PDF generation tools, SDLC, Rational Rose, Rational Clear Case and Statistical ModelingSystem requirement Specification SRS

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Business System Analyst

Environment: MS OFFICE 2007 (Word, Excel, Power Point), Visio, MS Outlook 2007, Windows XP, ITSM, SharePoint and MS Project

Responsibilities:

• Worked with ITIL methodology and templates in the analysis phase
• Implemented multiple ITSM modules: Incident, Change, Service Request, Asset, configuration, Knowledge, Problem, Release, Capacity, Availability, and Service Level Management
• Good understanding of Change Management module and implemented ITIL business processes across multiple business customers
• Lead high-level and detailed requirement phases identifying, documented functional and non-functional requirements, validating for accuracy, tracking, escalating and/or resolving business systems issues
• Created As-Is and To-Be processes as per business requirements gathered from the client
• Created spreadsheet in MS Excel to predict demand patterns, the results of which drives purchasing and shipping schedules to ensure adequate availability of product at the distribution center and at the store level. Automate the calculations by creating macro in VBA
• Create ad hoc reports with SQL, perform daily and weekly report generation and maintenance procedures
• Currently working on multiple retail clients, designed and implemented Sales Plan Strategy and Rapid Reaction Plan to allow for greater in-season flexibility in chasing inventory, employing production quantity trigger dates, aggressive production percentage schedules, multiple vendor availability per item, and more reactive sales projections for seasonally-sensitive Beach Category
• Moved domestic sourcing in line with Import Production, given reality of business and market, and due to the fact that most domestically sourced items were produced overseas; initiated long-term projection based production planning for domestic vendors
• Developed and managed several levels of requirements, product enhancements, UAT criteria, and user interface specifications
• Responsible and produced CGI deliverables: Solution Requirement Analysis, Support Model, Target and Recommendation Solution, Operational Framework, Develop Process Specifications, Customization and System Configuration, Develop Reporting Specification, Test plan, Test cases, User Acceptance Environment, and Client acceptance tests
• Documented detailed requirements and prepared the Process diagram, Activity diagram, Architect overview diagram, Sequence diagrams and Logical views using MS Visio, MS Office for clear understanding of the requirements for the development and testing teams
• Provided support during the implementation phase of the project for system, business processes and Agency Management Concepts

Confidential, Westerville, OH

Sr. Business System Analyst

Environment: MS OFFICE 2003, Visio, MS Outlook 2003 & 2007, Windows XP, SDLC, SharePoint and MS Project

Responsibilities:

• Strong knowledge of claims adjudication, processing, reviewing, providing solutions with best practice model and healthcare technology
• Provided business support for benefits accumulator and claims processing system NASCO
• Developed detailed functional and technical specification documentation using the Rational Unified Process
• Documented Use Cases and prepared Activity diagrams, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for a clear understanding of the requirements by the development team
• Developed and manage several levels of requirements, UAT criteria, and user interface specifications
• Read individual claims in xml format after batch processing cycle is completed
• Gathered and documented detailed Business Requirement and analyzed Business Process
• Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML
• Tracked defects on online customer information portal
• Tracked claims, new enrollment, and updated account information requests
• Tracked and assist in determining needed resources and established overall testing plans
• Responsible for defining and documenting test scenarios, test plans and test cases
• Performed Strengths, Weaknesses, Opportunities, and Threats (SWOT) and Gap analysis for the new functionality requirements
• Worked with HIPPA rules, Life Insurance Processes and regulations to draft business rules and claim processes
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles
• Refine and document personas (actors) for Web portal audience and security implementation.
• Review and analyze usage of existing portal, make prioritization recommendations to internal team based on analysis
• Involved in preparing project plans and identifying major milestones for each stage as per the and RUP Methodology
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products
• Used MS Project for various planning and budgeting activities

Confidential, Dublin, OH

Sr. Business System Analyst

Environment: MS OFFICE 2003, Visio, MS Outlook 2003, Caliber, Windows 2000, Net Meeting

Responsibilities:

• Lead high-level and detailed requirement phases identifying, validating for accuracy, tracking, escalating and/or resolving business systems issues
• Prepared high-level and detailed business requirements documents for IT Projects, documenting functional and non-functional requirements
• Gathered and documented detailed Business Requirements and re-engineered Business Process
• Developed Test Cases using detailed system requirement from the Business Requirement documentation (BRD)
• Coordinated JAD (Joint Application Development) sessions, taking business requirements, and Business Process Flow
• Created product roadmap and provided progress of development of Mobile products with overall strategy to the stakeholders
• Facilitate of requirements elaboration sessions and coordinated tasks with delivery manager as a critical member of the team
• Worked as application design architecture on ticketing system, rules, performance and notification
• Developed business process understanding across multiple business customers
• Developed and enhanced multiple layouts for different systems
• Analyze complex problems and developed a base method to solve the complex problem
• Analyzed and created SRS (System Requirements Specifications) documentation as per RUP methodology
• Created As-Is and To-Be process
• As per client requirements provided seamless delivery based on customer constraints
• Developed migration phasing plan of current customer base upon each product upgrade to minimize customer disruption

Confidential, Atlanta, GA

Sr. Business Analyst

Environment: MS OFFICE 2003, Visio, MS Outlook 2007, Windows XP, SDLC, SharePoint and MS Project

Responsibilities:

• Worked extensively with System Development Life Cycle to complete the project
• Created and analyzed System Requirements Specifications (SRS) using SDLC methodology
• Created As-Is and To-Be process for new system and functionality implementation
• Recommend business solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add to the business
• Provide updates to requirements, design documents, and mock-up documentation appropriately based on feedback
• Document any issues/risks related to business line decisions, review with management and communicate resolution back to project team
• Facilitated presentation with SME’s and stake holders for new business process and meta data processing rules
• Communicated with business owners and external contractors to focus on identifying new requirements for GE 3rd party vendor application
• Coordinated Joint Application Development (JAD) sessions, taking business requirements, drawing Business Process Flow using Visio
• Conducted business process re-engineering sessions with various system owners for new enhanced functionalities
• Converted high level business requirements into detailed requirements for GE 3rd part vendor application
• Documented detailed USE-CASE using GE template
• Converted USE-CASES into Test Cases from the Business Requirement documentation
• Created screen flows and mock-ups to illustrate customer experience with new implementation
• Participate in requirement and design discussions to obtain feedback on requirements and customer experience
• Analyzed complex problem and developed a common base method to solve the complex problems
• Performed in house enhancements on the web based developed application
• Developed a User documentation using Confidential template
• Ensure adequate end user documentation and program are in place for external customers to be trained onto the new system
• Developed data validation methods for the new system to pass the data to third party middleware

Confidential, Alpharetta, GA

Lead Business Analyst

Environment: UML, Caliber, Star Team, RUP, MS OFFICE 2003, Visio, MS Outlook 2003, Windows XP

Responsibilities:

• Perform business process modeling session for the development of a new system to migrate customers from Confidential to AT&T
• Develop business process understanding across multiple business units in Retail Sector
• Documented high-level business requirements and converted them into a detailed requirement
• Map the CAM and AMDOCS system information for seamless data migration
• Document data structure in CAM and AMDOCS through an architect overview diagram
• Document CAM and AMDOCS storage procedures detail requirements as per AT&T standards
• Document detailed USE-CASE document using Confidential template
• Analyze complex problems and developed a common base method to solve the complex problem
• Developed an entirely automated data populated method for AT&T Retail segment
• Captured and communicate requirement on end to end system with customer information
• Use Visio to show system flow diagrams, data flow diagram, and user interaction with the system
• Convert USE-CASES into Test Cases from the Business Requirement documentation
• Worked on Rational Clear Case for version control of the documentation
• Ensure adequate end user documentation and program are in place for external customers to be trained onto the new system
• Act as liaison between project stakeholders and interactive department to clarify requirements for project development
• Used content management system to manage work flow needed to collaboratively create, edit, review, index, search, publish and archive various kinds of digital media and electronic text

Confidential, Bellevue, WA

Business Analyst

Environment: RUP, UML, Rational Rose, MS Office, Microsoft Outlook, Visio, Test Director, and Windows 2000

Responsibilities:

• Interact with multiple business customers to define, analyze, deliver internal customer requirements and Golden Source Products
• Focus on internal and external customer requirements, analyzed and gathered requirement from multiple users and translated gathered requirement from high-level into detailed requirements
• Worked on best practices for Retail System processes and technology, Retail Point of Sale Systems and Retail back office systems support
• Mapped tables for AMDOCS once it will receive the data input from the dependency system
• Used Visio to create business processes and work Flows for the system
• Diagrams using UML to define the Functional requirements of the application
• Document the billing codes, and mockups to display information on customer invoice
• Demonstrate proficient understanding of business processes being supported by assigned systems
• Develop business process understanding across multiple business customers
• Analyze and provide solutions to complex problems
• Research and recommend alternative actions for problem resolution
• Document Functional Specification using T-Mobile customized template
• Document Use Case to change Business Requirements into Functional Requirements
• Develop documentation for business and functional requirements and manage revisions
• Identify and documented new process for system enhancements as per the business users
• Test; implement system and enhancements using techniques that preserve system integrity
• Work with developers, account executives, client and stakeholders to ensure the solution meets business; user and technical requirements create a cost-effective means to help customers and channel partners
• Performed analysis on online catalogues and open catalogues with multimedia capabilities that opened completely new horizons
• Data analysis on product catalogue information for, mail order catalogues, web shops, Enterprise resource planning systems, price comparison services, and manufacturer websites

Confidential, Franklin Lakes, NJ

Business Analyst

Environment: Rational Rose, RUP, UML, Test Director, JAD, Visio 2003, Oracle 8i, HTML, Office 2002, MS Project 2002, MS FrontPage, Windows XP

Responsibilities:

• Developed functional and technical specification documentation using the Rational Unified
• Process (RUP)
• Used Rational Unified Process as the development life cycle, created Use Case
• Developed diagrams using UML to define the functional requirements of the application
• Involved in JAD sessions to gather and analyze high-level requirements
• Implemented the Rational Unified Process in terms of disciplines and phases, each consisting of one or more iterations
• Effectively used NASCO system for the benefit coding. Identified and documented the dependencies between the business processes
• Worked with HIPPA rules and regulations to draft business rules and claim processes
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and developed requirement
• Data mapping using UML and used Test Director for bug tracking & defect tracking
• Create and maintain Use Cases, visual models, including activity diagrams, logical Business process models, and sequence diagrams using UML
• Track and assist in determining needed resources and establishing overall project plans
• Monitor system maintenance to maintain business operations
• Responsible for defining and documenting test scenarios, test plans and test cases
• Responsible for validating and documenting testing activities as per the processes
• Acted as a liaison between the technology and business areas of the organization
• Assess new Business requirement / initiatives and translate them into detailed business requirements specifications
• Created Work flows and Business processes as per the technical specs
• Conducted Web Based testing for the application as per the technical specs
• Written and executed unit test plans / system test plans, UAT user acceptance testing plans, quality assurance test plans and test strategy
• Conducted user s and presentation to senior management on system features.