Professional Summary

• Several years' experience in management of business software systems, including product development, implementation, online training, and support.
• Advanced interpersonal skills necessary to interact, present, and negotiate with all levels of management.

• Excellent communication, time/project management, problem solving, organizational, and analytical skills.
• Experience with TSO/ISPF, File Aid, MainFrame and other system software knowledge.
• Working successfully with multidisciplinary teams in a highly competitive, customer oriented team environment.
• Familiar with Agile/SCRUM and Waterfall environments.
• Elicit business requirements using a variety of tools and techniques such as interviews, focus groups, joint applications requirements sessions, storyboarding, and review of existing documentation.

Technical Summary

• Rational RequisitePro, MS Windows XP, MS Office, Visio, MS Access and MS Project Server, Wiki, JIRA, SQL, TFS Team Foundation Server, MMIS, SharePoint, SQL, MAGIC/REMEDY ticketing systems, Quickbase, TSO/ISPF, FileAid,
• CMMI process
• HIPAA
• EPIC CERTIFIED
• SECRET Clearance

PMI Certification classes completed

CONFIDENTIAL

• Act as liaison between stakeholder, users and development teams for the ACA and other government applications.
• Collect data spreadsheets from testers to compare with the mainframe printouts.
• Develop test plans and cases for the Health Exchange website testers and change requests.
• Monitor FFS and MCO indicators in TSO.
• Map MMIS data with Healthcare Exchange data.
• Research data in Main Frame to ensure accuracy of Programs and TSO/ISPF information.
• Review, analyze and evaluate Medicaid/Medicare,CHIP/MCHIP cases and update if necessary.
• Participate in User Acceptance Testing UAT for multiple functional work areas on varying applications and platforms.
• Transfer, update and create copybooks in MMIS.
• Develop and manage UAT Test Strategy and Test Summary documentation.
• Ensure resource requirements are met for testing environments, UAT cycles and related components required to support adequate test execution
• Monitor measure and communicate test results.
• Create, prepare, and obtain sign-off for UAT documentation.
• Provide input to, or participate in, process improvement initiatives around testing.
• Apply situational leadership by making effective and efficient testing decisions on behalf of the project.
• Participate in end-to-end testing cycles across multiple business segments.

CONFIDENTIAL

Senior Business Analyst

• Develop enterprise-wide business reports based on the specific needs of our internal/external users for BC/BS of North Dakota, Wyoming, and Nebraska
• Gather requirements to ensure that reports support the overall scope of company's business strategies.
• Consult with users to analyze existing business processes and assist with reengineering to provide more efficient operations in conjunction with Information Technology initiatives.
• Assess reporting results through data investigation, analysis, and evaluation
• Meet with COBOL Analyst to configure reports for SQL Server reporting.
• Participate in the definition and documentation of templates, writing standards for documents, use cases and software requirements specifications.
• Create ad hoc and standard reports using various reporting tools for different functional areas of the company
• Assess reporting results through data investigation, analysis, and evaluation
• Analyze data and trends and create documentation supporting all of the reports
• Meet with BC/BS employees to discuss and summarize graphical representations and professional formatting.
• Maintain data integrity and ongoing quality control of delivered reports.
• Work closely with all levels of end users, including executive level staff, to quickly develop reports.
• Create detailed documentation outlining report criteria and provide recommendations to the requestor based on the results of the report.
• Initiate new projects that benefit the goals of the company
• Have advanced knowledge of one or more areas of health plan operations - utilization, claims processing, claims payment, fraud, waste and abuse, and/or enrollment
• QA reports for not only coding errors and issues, but also make suggestions on data representation

CONFIDENTIAL

EPIC Certification

• Experience with the Change Management process.
• Knowledge of Smart Groups, Smart Sets, Preference Lists, Profiles, Patient Lists, System Definitions, Flow Sheets, Navigators Menus, In Basket.
• EPIC build and master files configuration experience.
• Design, build, develop, testing, implementing, and evaluating Epic ASAP applications for the organization.
• Ability to interact and work with Physicians, Nurses, and all levels of Management and staff.
• Prior Go-Live sessions assisting the Command Center and floor support
• Lead Data Courier Analyst
• Lead Reporting Workbench Analyst
• Attend Security Team meetings weekly.
• As the EPIC ASAP Security Lead, I created and updated templates and sub-templates for my team.
• Assign security access to Users.
• Managed the Active Directory including users privileges, logon scripts, and provided ongoing user support.

CONFIDENTIAL

Requirements Analyst

• Manage the initial completion and ongoing maintenance of detailed written business requirements.
• Collect, analyze, document and communicate business requirements.
• Analyze and document process flow and workflow.
• Produce documents using templates, following writing standards for documents and use cases.
• Facilitate requirement meetings.
• Participate in the definition and documentation of templates, writing standards for documents, use cases and software requirements specifications.

CONFIDENTIAL

• Primary responsibility was to support the ITSM Coordinator and Sr. Project Managers in gathering and analyzing business requirements from project stakeholders in order to create and finalize documentation for system development lifecycle projects.
• Maintained standardized versioning and storage of documentation. In this role, I transform advanced technical computer and network terminology into clear and concise documentation using standard templates.
• Critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Trained government employees to use the Grant Solutions software.
• Successfully facilitate business process analysis sessions, user requirements sessions, and design sessions.
• Oversee business analysis activities for CMS, SSA and IHS government agencies.
• Experience working with Federal Government clients as well as Government employment.
• Interface with team members and client staff to prepare the documentation for various review cycles within deadlines utilizing Word 2007/2010 and Visio 2007/2010.
• Meeting deadlines for documentation delivery to customers, addressing changing CCB priorities of the workload, editing and proofreading technical documents prepared by other writers, and checking drafts for format, clarity, consistency, and overall cohesiveness.
• Used JIRA tracking system to capture and organize issues, assign work, and follow team activities.
• Duties also included writing, editing, and formatting for final delivery various documents from functional requirements and user guides to test plans and procedures, creating, editing and formatting for final delivery technical presentations.
• Day to day management of business analyst resources in an agile environment.
• Oversee development of fit-gap documents and other partner deliverables for grants application.
• Worked closely with developers in implementing new requirements within defined scrum process.
• Create and maintain requirements documentation such as RTM and Visio diagrams.

CONFIDENTIAL

• Assisted developers with 508 compliance accessibility for city websites.
• Tested applications in DEV and TEST before releasing to the client.
• Conducted comprehensive analysis and provided recommendations to management personnel regarding system feasibility, cost and future operations and maintenance including staffing requirements.
• Consulted with users to analyze existing business processes and assisted with reengineering to provide more efficient operations in conjunction with Information Technology initiatives.
• Directed the development and implementation of major projects and coordinate and integrate the activities of consultants and City personnel.
• Maintained status e.g., scope, schedule, cost and customer satisfaction on IT projects.
• Analyzed the cost of systems installation and maintenance to make recommendations
• Advised and provided direction and guidance to the users on computer system design and usage.

CONFIDENTIAL

• Traveled to customer site 3-5 days a week to implement and train employees on Logistics Software.
• Analyzed information needs and functional requirements.
• Completely accountable for shepherding projects through the Project Lifecycle.
• Performed SQL migrations and update database and configuration management.
• Interviewed subject matter experts and relating needs.
• Organized complex information into understandable subject areas.
• Translated technical language into business language and vice versa.
• Ensured stakeholder involvement at all levels of involvement.
• Drafted clear and concise written documentation for users and technicians.
• Worked successfully with multidisciplinary teams.

CONFIDENTIAL

Systems Development and Maintenance

• Provided software training, implementations, and on-going development to customers both on-site and at eleven government regional offices.
• Managed a team of Software Developer contract employees on several applications.
• Managed all phases of the project life-cycle process, from conception/initiation through closing, in order to deliver a specified information technology or business product, service, system, or result within the constraints of the project scope, resources, time, and budget.
• Gathered requirements, translated into defined functions and operations of the intended application and monitored the SOW.
• Created project baseline and track tasks under specific filter criteria in MS Project.
• Managed and built relationships with project sponsors, business owners, vendors and other key project stakeholders to keep them informed of progress and issues and to ensure project success.
• Managed resources, monitor and guide project teams comprised of cross functional technical disciplines covering multiple departments.
• Monitored project activities to mitigate risk.
• Developed plan documentation and provided status reports.
• Conducted project meetings, tracking and analysis, ensure adherence to quality standards, review project deliverables and evaluate the completed project.
• Managed project Issues and Change Control Requests to resolution.
• Configuration management.
• Liaison between government agencies and software developers.

CONFIDENTIAL

• Traveled the entire state of Maryland to perform software implementations and provide training to individuals and groups on the ImmuNet EMR and B-Free web-based applications.
• Translated client user needs into basic requirements.
• Performed TSO functions on the MainFrame.
• Transfer, update and create copybooks in MMIS.
• Provided implementations, technical support and recommendations to clients via the ImmuNet helpdesk, the state Immunization Registry . Documented all helpdesk calls, determined resolution and provided quality customer service.
• Maintained security and integrity of data by drafting access policies, standards, methods and parameters.
• Performed database security functions by assigning data system access rights.
• Ran de-duplication procedure weekly to test for matching data and updated the database.
• Imported external data via Data Translation Tool as needed. Imported batch data to ImmuNet as needed using HL7 interface and standards to merge data into the database.
• Created user names, passwords and facilities for ImmuNet and B Free, Hepatitis B database users.
• Acted as a liaison between the Maryland physician offices, hospitals and the Community Health Administration.
• Analyzed service needs of the assigned providers.
• Determined the root cause of complex service issues and develop solutions and recommendations for solutions to problems.
• Provided education/information to providers and network management.