SUMMARY

• 6+ years of experience as Business Analyst in various industries including Utility, Banking, Information technology and sound knowledge of Healthcare.
• Focus on Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation, Software Validation and Web Application services.
• Pulled data from server using SQL, formatted it to generate Pivot Tables, Summary Reports, and generated Dashboards to present it to the Stakeholders..
• Rich experience in gathering User Requirements and documenting the same into Functional Requirements/Business Requirement Documentation using various requirements modeling and UML tools like Enterprise Architect and MS Visio.
• Experience in creating incredible realistic simulations of web and desktop applications that stakeholders can actually use and test all before writing a single line of code, using iRise as the central communication platform to drive all phases of the software development lifecycle - from concept to launch.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysisand Testing various methodologies.
• Sound knowledge of Healthcare: EDI X12 transactions, Service Types, ICD 9, ICD 10, Pharmacy and Claim Processing System.
• Working knowledge of Healthcare: Clearing Houses, EMR system, Pharmacy systems, Products and Benefits.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams.
• Proficient writing User Stories defining clearly what is to be built in the software keeping the role, desire and benefits of the business on priority in an Agile environment
• Extensive experience in creating Screen Mockups, conducting Gap Analysis and Risk Analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM)which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Expertise in preparing test plan, test cases, test procedure, test summary reports, test scripts and conducting UAT.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point.

TECHNICAL SKILLS

Tools: iRise, MS Visio, Enterprise Architect, Test Director, Quality Center 8.0, QuickTestPro(QTP), Quality Center, MS-office products

Database and Languages: SQL, C, C++, Python, TSL, VBScript, Java Script, Perl, Oracle 11g,8i/8.0/7.x, MS SQL Server 2000, MS-Access, XML

Operating Systems: Windows 95/98/2000/NT/ME/XP, Linux and Mac

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, San Francisco, California

Environment: MS-Word, MS-Power Point, MA-Excel, Share Point, Quality Center, iRise

Responsibilities:

• Analyzed the paper forms and drafted a new version to take business approval in order to migrate it to an automated system.
• Learnt "Ventyx" a Mobile Application software used by Confidential &E.
• Obtained a detailed knowledge of the business process being followed in the project environment.
• Extracting the business requirements from the end users keeping in mind their needs for the application and documenting it for the developers and testers.
• Tracked, Documented, Managed and Communicated the Requirements using Requirement Traceability Matrix (RTM).
• Understood the current business process, participated in GAP analysis and defined scope of the project.
• Meeting with Subject Matter Experts, users and stakeholders to understand the problem domain, gathering requirements through interviews (group and one-on-one) along with JAD sessions.
• Created User Stories as the basis for defining functions that the business system must provide in Agile environment.
• Produce a Prototype of the product to the stakeholders and developers using iRise.
• Participated in bug fixing, which would enhance the usability of the application using Quality Centre.
• Worked with the team to develop a project which met all the regulatory Compliance requirements.
• Interacted with the developers to resolve the reported bugs and various technical issues.
• Analyzed the existing system and gathered requirements from the business users for the new upgrade system.
• Categorized the requirements as In and Out of scope with the business.
• Managed requirements using Requirement Traceability Matrix (RTM).
• Obtained working knowledge of the existing software to be upgraded.
• Captured Change throughout the project.
• Worked with cross functional business teams and defined the best possible option to be integrated.
• Analyzed and identified processes and functions which could be Automated as a part of new upgrade system.
• Understood the current business process, conducted Fit-GAP analysis.
• Responsible for producing messages, Supplemental (non-functional) specifications, and User Interface documentation.
• Produced artifacts as Use Cases using feedback from the business in an Agile/Scrum methodology.
• Worked with compliance to ensure that the project meets all the compliance standard.
• Created User Stories as the basis for defining functions that the business system must provide in Agile environment.
• Worked with the team to develop a project which met all the regulatory Compliance requirements.
• Worked on Data Mapping, schema changes and Validation Rules.
• Analyze business requirements and segregated them into Use Cases using IRise.
• Produce a Prototype of the product to the stakeholders and developers using iRise
• Experienced Product Collaboration.
• Participated in User Acceptance Testing to confirm that the coded product successfully implements the software specifications and User experience Design.
• Participated in bug fixing, which were logged using Quality Centre.
• Interacted with the developers to resolve the reported bugs and various technical issues.

Business Analyst

Confidential, San Jose, California

Environment: MS-Word, RUP, UML, SQL, QC, Visio, Agile

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, and brainstorming.
• Gathered requirements from key stakeholders, customers, and Subject Matter Experts (SME’s) to define the scope and requirements of Asset Management portals middle office needs.
• Involved in creating targeted questionnaires and interviews for SME's, clients and business users to gather requirements.
• Assisted in daily settlement operations of middle office in coordination with back office operations.
• Gathered requirements for research data mappings from front office.
• Worked on Data Management.
• Worked as liaison between business users and developers to submit requirements and changes, clarify questions and issues.
• Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.
• Analyzed and optimized the process, prepared Business Requirements Document, and then converted business requirements into Functional Requirements Specification and Technical Specification.
• Involved in JAD sessions for communicating with the all project directors and stakeholders and created process workflows, functional specifications and project initiation artifacts.
• Created UML Diagrams using MS Visio and thus defining the Business Process Model and Data Process Model.
• Generated test cases, test plans and test summary reports.

Business Analyst

Confidential, Cherry Hill, New Jersey

Environment: MS-Office, Enterprise-Architect, RUP, UML, SQL, Oracle, QC

Responsibilities:

• Developed a new Credit Card application which was all automated and replaced the existing system.
• Obtained a detailed knowledge of the business process being followed in the project environment.
• Extracting the business requirements from the end users keeping in mind their needs for the application, and documenting it for the developers.
• Understood the current business process, conducted GAP analysis and defined scope of the project along with position statement. Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Meeting with users and stakeholders to understand the problem domain, gathering customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Interacting with Subject Matter Experts and establishing a business analysis and design methodology around RUP.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using MS Visio and Enterprise Architect.
• Preparing Business workflow models that cover "How" business processes are accomplished.
• Analyzed Business Requirements to produce System Requirements for the technical team.
• Produce a prototype of the product to the stakeholders and developers using iRise.
• Conducted User Acceptance Testing to verify all the User Requirements that were fulfilled by the application.
• Bugs were logged using Quality Centre and used SQL to retrieve data.
• Interacted with the developers on resolve the reported bugs and various technical issues.
• Involved in preparing a simple and detailed User manual for the application, for intended user training.
• Facilitating change management across entire process from project conceptualization to testing through software development and implementation.
• Got exposed to different banking laws and regulations including BASEL lll.

Business Analyst

Confidential, SFO, California

Environment: MS-Word, MS-Visio, Enterprise-Architect, RUP, UML, SQL, QC, RTM

Responsibilities:

• Introduced the concept of 360 degree appraisal system in the organization
• Worked on Use cases
• Bugs were logged using Quality Centre and used SQL to retrieve data.
• Developed the Test plan, Test conditions and Test cases.
• Participated in the logical and physical design sessions.
• Interacted with the developers on resolve the reported bugs and various technical issues.
• Documented and delivered Functional Specification Document to the project team.