SUMMARY

• Around Seven years of experience in Software Development and Business Analyst role, analyzing, modeling, implementing and validating systems.
• Implemented and coordinated various projects using both iterative software development life cycle principles and classic waterfall methodologies, while designing, developing, and implementing innovative Business Processes, Data Modeling and system solutions using effective approaches and new technology.
• Well recognized for requirement gathering and effective communication skills across all levels.
• In - depth knowledge of Rational Unified Process (RUP), Waterfall, Agile Method, and exposure to all facets of Software Development Life Cycle (SDLC).
• Good understanding of Healthcare domain.
• Adept in interacting and coordinating between end-users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Extensive experience in interacting with stakeholders, gathering Requirements and creating Business Requirement Documents (BRD), analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Business Flow Diagrams.
• Extensive experience in business processes, identifying risks, GAP analysis and UML modeling.
• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
• Defined and supported User Acceptance Test plans and resolved test issues by working with end-users and technical staff, providing training and step-by step user manuals with illustrations.
• Possess strong analytical, verbal, documentation and inter-personal skills.
• Self-starter, quick learner and a team player with good communication, project planning, organizational and interpersonal skills.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, RUP, Agile Project Management Microsoft Project, Microsoft Office

Tools: IBM Rational Requisite Pro, Clear Quest, Microsoft Visio, Share Point, Quality Center, Fisher

Languages: XML, UML, HTML

Databases: Oracle, MS SQL Server, MS-Access (Mapping) Operating Systems Windows Family, Familiar with UNIX and LINUX

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Business Systems Analyst

Responsibilities:

• Interacted with various stakeholders to gain understanding on various domains including Plan domain, Claim domain, Billing domain and corporate domain.
• Performed In depth analysis on Requirement specs and made respective updates according to the scenarios identified the ‘what’ files will need to be taken from the production along with their closing period for different test cycle.
• Identified ‘what’ automated jobs/procedures and sequences of each file that will need to run to generate the balancing files/reports.
• Gained knowledge and documented the reports generation process in various accounting and finance applications.
• Conducted meetings to gather requirements from Business Managers, Supervisors, stakeholders, Data Governance Team and subject matter experts to gain knowledge about needs of the system.
• Facilitated JAD sessions, user meetings, interviews and Requirement Elicitation Sessions to extract business requirements.
• Conducted walkthroughs and signoffs for the project.
• Analyzed and optimized the process, prepared Business Requirement Document (BRD) and Functional Specifications.
• Performed as “ETQA” (Enterprise Testing and Quality Assurance)- Business Analyst to contribute UAT testing to test the ‘production files’ in corporate domain.
• Identified the application and project dependency in order to build the test schedule.
• Interacted with different level SME’s and business users to support overall UAT effort.
• Reviewed the proposed Data Masking fields with the UAT business team for impact on testing.
• Verified once Data Masking is completed and provided necessary inputs.
• Mapped out the production files entered in the QA environment till the generation of each report in corporate domain’s application.
• Tracked and identified defects impact on UAT testing and reviewed the timelines.
• Utilized various tools such as Req pro, Clear case, Share point, Visio etc. to manage day to day activities.

Confidential, Hartford, CT

Business Systems Analyst

Responsibilities:

• Worked with providers and Medicaid entities to upgrade EDI transaction sets or Internet portals. This includes HIPAA 4010: 837, 835. Provided healthcare provider problem resolution.
• Arranged JAD sessions with business users and development team to drive out detailed business requirements.
• Documented the Requirements and Approach and circulate to the Business & Tech teams for Signoffs using Clear Quest.
• Authored Data flow diagram, sequence diagrams and business process models that describe the flow of information.
• Followed Unified Modeling Language (UML) methodology using Requisite Pro to create/maintain: Use Cases, Activity Diagrams, and Sequence Diagrams.
• Analyzed business scenarios to track possible business outcomes for the functions that could be incorporated into more detailed test scripts.
• Reported project progress to the team, senior management and all stakeholders periodically.
• Identified risk and project impact and performed risk assessment and mitigation.
• Reviewed various Re-engineering techniques with Technical Experts to finalize the Approach.
• Reviewed functional test cases to confirm the expected outcome and behavior.

Confidential, Menomonee Falls, WI

Business/System Analyst

Responsibilities:

• Developed an improved system whereby the members could share and communicate information easily.
• Served as the primary liaison between the business and IT for E-Commerce Project (internal search).
• Gathered Business Requirements, through constant interaction with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes. Developed business process models in RUP to document existing and future business processes.
• Analyzed and optimized the process, prepared Business Requirement Document (BRD) and Functional Specifications.
• Followed Waterfall Software Development Methodology and gathered the requirement and interviewed stakeholders and end users.
• Used the knowledge of Product Lifecycle Management (PLM) in integrating all the resources such as human resources, business systems, processes and data to provide information to support the company and its research staff.
• Worked on Kronos to maintain and budget employee details as a front end application.
• Creating different types of diagrams (using MS-Visio) & charts for E-commerce.
• Worked in automating, controlling, capturing, creating, managing, and distributing and archiving of documents that supported compliance with the industry specific requirements and regulations pertaining to SOX.
• Identified Use Cases from the requirements.
• Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration.
• Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose thus defining the Business Process Model and Data Process Model.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Communicated with design, development and test team using MS exchange messaging.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
• At an individual project level worked cross functionally to define plans and schedule timelines to meet project objectives.
• Assisted the Manager in developing process and procedures for E-Commerce Project Management.

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Hosted requirements gathering meetings with various teams.
• Involved in JAD sessions with SMEs and business users to analyze and gather the requirements for UI.
• Documented requirements and received sign off.
• Helped PM in finalizing scope based on the requirements.
• Worked on PLM team center.
• Hosted functional design sessions with functional analyst and prepared use case diagrams based on UML.
• Coordinated with the technical team for any functionality related questions.
• Coordinated discussions with third party like banks for setting up payment gateway.
• Successfully used Scrum Analysis Model (Agile) for gathering requirements by facilitating Use Case Workshops and sessions.
• Worked with release manager to schedule various releases in Test/staging and production environment.
• Organizing weekly Project Status and Task Review meetings.
• Creating PowerPoint presentations and project updates using MS Project for management review.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Followed RUP methodology in interfacing and interviewing different stakeholders to document requirements.
• Identified Use Cases for ACTIVE TRADING PRO TOOL (Legacy System) and created Use Cases, Activity for Option Trader Pro, Wealth-Lab Pro, Bond Ladder, Wireless Trading, Learn About Trading and Investment Products.
• Created Sequence, collaboration diagrams and Wireframes using MS Visio.
• Worked extensively with Graphical User Interface (GUI) team for designing the screens and assisted in Developing screen shots, and Prototyping of the user interface and usability testing.
• Acted as liaison between Information Systems and Business User groups.
• Conducted Business, Functional and Technical walk-through meetings.
• Defined user and system requirements for Investment Planning and Retirement Guidance for system integration and new system development initiatives.
• Developed Test plans and performed testing of the various customer fields and the message behavior functionality. These messages were tracked in the system using proprietary tools.

Confidential

Jr. Business Systems Analyst

Responsibilities:

• Coordinated all aspects of projects such as initiation, planning, scheduling, task assignment and tracking, status reporting and risk management.
• Facilitated JAD sessions to coordinate activities for project schedules, presented deliverables to the management, conducted JAD sessions to elicit requirements.
• Identified processes for developing and documenting detailed business requirements including process, data flow analysis and modeling.
• Created Use-Cases, BPM, and Requirement documents to document the Business needs.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Conducted Use-Case reviews and identified Gaps, leading to improvements/enhancements in the same.
• Managed requirements to minimize scope issues. Understood all system requirements and provided feedback, collected requirements from stakeholders and prioritized them.
• Worked with the Project Manager on various Project Management activities such as keeping track of the Project Status, Deadlines, Environment Request, and Compliance Issues.
• Prepared Business Process Models including modeling of all the activities of the business from the conceptual to procedural level.
• Responsible for building training materials to train team members with Business process.
• Tracked issues that were detected and updated the status of existing issues based on the daily meetings with the offshore team.
• Worked closely with Project manager/Senior Analysts in handling the whole project.
• Followed the Agile methodology during the entire SDLC